Vodafone India Complaints & Reviews

I have asked them to close my number repeatedly after making full payment in november. An agent came my home and gave me receipt and told me my number will close. Bt vodafone care deny any payment after august in my vodafone number and closure request. I have not used my post paid number for last 4 months still they generating bills. No one is helping me. And they are harrasing every single day. Please look into this matter. I am attaching here receipt as a proof. Now that agent mr sandhu whose number was at the back of receipt was also not picking my call. He assured me he has put my number on closure. My number is on the receipt. Please contact this agent and asked me whether i have told him to close my number or not.

I am vodafone mobile service user, this is regarding, hungama play pack activated, on 16th january 2020, and balance is been deducted, without my knowledge. I have never activated or subscribed to activate vodafone play or hungama app. I don't even use those app. On 24th january i saw the message on my phone that i don't have enough balance, and came to know about the activated subscription, i called vodafone service on 24th january 2020 and i was blamed to activate service, and the amount of past days will not be refunded. I would like to get refund of the amount since 16 january 2020, as the activated subscription were done without my consent.

I am not receiving any incoming text messages nor i am able to send a text message from my phone. I have complaint earlier also but every staff of your company is blaming each other, call centre people is saying contact vodafone store and when i went there vodafone mini store at agarpara (700109) kolkata, they are saying me to contact customer care.
I have this number from soo long years. This was not expected from an international company like vodafone. Please take some action and solve this as soon as possible orelse i will havr to deactivate my vodafone connection. And please do something of your staff as they dont have any knowledge regarding the problems, i hope that they are there to solve our problems not to blame each other. I will be waiting for your solution roesle help me in deactivating the connection.

I having vodafone sim card since more than last 3 month's. I am not having proper network signal in my residence & data speed due to that i tried to port my service provider from vodafone to airtel. I am not receiving the upc number and receiving this message since last two weeks "upc cannot be generated for the reasons: (1) the period of last activation of mobile number is less than 90 days. Please contact your 1900 till[protected]:04". I received same messenge on 19/01/2020 please contact after[protected].

I am on a postpaid connection of vodafone. Today i received the bill and 124 was added for vas. But i didn't requested for any vas. Then i received another message that "juice up pack" is active and it will be renewed on 26th and another rs 75 (For 15 days) will be added in next 15 days. I didn't even received any message on activation of service also i never requested for the activation. I have deactivated it now. But this is very bad experience. Already wrongly billed for rs 124.

My vodaphone no [protected], vodafone has activated juiceup pack on my mobile without my consent on 07.01.2020 and deducted an amount of rs.75/- from my balance and again deducted 75 on 22.01.2020. My mobile number is prepaid connection and now the company has sent another message on 19.01.2020 to maintain balance in my account so that they could deducted rs.75/ from my account to continue the above pack and deducted the same on 22.01.2020. Since i have never requested to activate juiceup pack on my mobile i want deactivation of this service from my mobile and also want refund of amount of rs. 150 already deducted by the company.
I am trying to deactivate the above service from my mobile but could not succeed as every time i receive message 'invalid request'.
I want proper action and early response on my complaint.

I was charged ₹98 for a download that i hadn't made. When it happened for the second consecutive month, i tweeted about it. Theur customer care called and informed me it was two months usage charge for a gaming app, i. E they were charging two months charge per month. I hadn't used or downloaded the app and it is not possible to have happened by mistake as that sim has been in a wifi tab, and only used as a wifi source. I received the call on 10/1/2020 and the representative said the issue will be solved in 48 hours. It has been two weeks almost and they haven't done anything about it. Also my last payment date is tomorrow and if i don't pay before that i'll be charged ₹100 for late payment charge. If i do pay today then they will say they can't do anything about the nov bill as they only consider two billing cycles at a time. I want to deactivate that sim and want nothing to do with vodafone, but i can't till they resolve this.

Sir, on 20/01/2020 i tried to recharge rs.100 for my father mobile number [protected] from my number [protected]. But the recharge was not successful and the amount was deducted. It was showing server error. What to do now. Please repay my money. Customer care executive is not responding well. Please try to solve my issue as soon as possible. And repay my money or else recharge my fathers account.

Sir, I work as Principal Scientist with Miistry of Agriculture, ICAR - IARI and have a prepaid VODAFONE connection.

I was travelling abroad to attend an international conference in Sandiago.

I had activated an international roaming services of vodaphone for my prepaid number with 995 amount on 9 th jan 2020 which is for 7 days with free incoming and outgoing of 150 minutes in toto and some data. The message clearlyI lsaid your roaming pack has been activated. I left on 10 early morning. It was a change flight at Dubai and New York. I was able to receive the call at dubai but i was unable to make any calls.
I was stranded at new York due to missing of flight connection there to sandiago and it was frustrating that i could make any calls. Even trying to call the consumer help line, and the auto operator says..this facility is not available for my number.
It was highly frustrating.
On top if it rs 99 was also deducted for international roaming. And all through, everyday i was receiving a message from vodaphone which says...
We notice that you have no international roaming activated and ...
The pack got expired on 17, i returned back and all this period i could not make any calls to my family or son.
Upon returning i tried to lodge a complaint on 19 jan 2020, with vodaphone and after keeping me on hold for stretches of 25 minutes each, ( i didnt give up) they said that they cant help as my pack was active and i received the calls. When i informed that i was unable to make calls and further another 95 was deducted towards international roaming, they say its standard procedure. When i persisted with complaint and the frustration of getting stranded in night in airport with inability to make calls the supervisor says when you got a call why you didnt inform your friend to inform vidafone in India to solve it...OMG who the heck will think the pack is not activated..and in this period of stranding i received no call in night. The psychological pressure was unimaginable.
Finally they gave my complaint number
[protected] of 19 morning jan 2020 saying it will be responded by 21 evening... NOTHING till now.
Further niw my account showed negative balance, making me unable to send messages including important one to my seniors in official ladder.
I immediately recharged witha pack if 599, and still the balance is negative. I called up costomer care on 21 again in the early morning.
With both the cases explained.
One of the 995 recharge that did not work.
That i was charged from my account leading to negative balance.
Bith je says we are not responsible. He kept on insisting your pack was active. I asked him to check if there were any outgoing calls..he says he sees incoming calls.
I said i have screen shots ot the outgoing and customer care number that i tried and didn't connect.
Further of the negative balance he said will be rectified. Further the representative told very rudely that he cant do anything and when asked persistently sent me the email from.where i can make a complaint.
To my surprise today is 22 Jan and till now my complain no [protected] remains unresolved and i still dont know how the agony and frustration of being stranded outside an airport unable call cab or home will be for a lonely traveller going fir first time to US. Added my screen shots.
This to a customer who was their customer since JANUARY 2007 and they even sent a thank you message for being with them for 12 years.
Will they ever solve it.
Dr Bharadwaj

Sir i am vijayakumar from chennai. I ordered a new sim online, but still date the sim isn't delivered. My oder number is
Dchd[protected]. I also paid 297 last five days back. The sim delivery office in chennai, perambur is irresponsible by not attending the calls of the customer. The nodal officer of chennai is not picking the calls. Hope the team will receive this complaint, and take immediate action on it. Thank you

Hi,
I am a vodafone customer on last 4 year and my mobile no is +91 [protected] and my name is anita palai from odisha, bhadrak, basudevpur. I was wrongly recharged rs.449/- by online through payphone application and this transmission id is
N2001212132145668759300, this recharge amount is successfully done on this number,
Please check the above translation id and get it to reverse back rs.400/- 0n respectively account.

Dear sir

Here i am complaining about the vodafone service company regarding the deposit amount that was not refunded. I was not satisfied with the vodafone services in andhra pradesh for that i have changed from vodafone to bsnl on 23.09.2019 and cleared all bill amount rs 254 with a wide receipt number apr2309193_085cc[protected]. On 24.09.2019 again i paid rs 100 for the remaining 1-week usage. I. E 23.[protected].09.2019 with wide receipt number apr2409193_085cc[protected] the above number was activated on 27.09.2019 and enjoying the bsnl services. The vodafone company sent the october bill which is 241 even though i was enjoying the bsnl services in the october month.
Secondly, the company failed to refund my deposit amount even though i cleared all amounts.

Hi please give me the name and adress of this vodaphone user [protected] he agree for the service but not responding properly so please give the address details i want to contact him so this number on only some times but since 4 to 5 days not responding me and its switch offed so please give address. So please help me just give his adress details so i want to contact him any how this is the way so i need your help to find his name and address proof he is vodaphone user above i give his number details

Dear sir,
I, pratik more lost my phone on 19 january 2020 with
Vodafone sim no. [protected]. I blocked my sim on same day and visit
Panvel branch vodafone care and issue sim with same number. But still
This sim is not activated and now they are telling me, you have to
Again register the same procedure (Repeat the process) and their
Behavior is also not good. I am going to consumer forum for this type
Of service. If you are not ready to provide me this service then just
Tell me. Nowadays within 10 minutes sim is activated but its more than
30 hours. Can you take any action against them?

Regards,
Pratik more
M. E mechanical engineer
[protected]

Recharged my number with 599 pack but i am still getting data usage alert "as per regulatory norms, internet service has been stopped after pack quota/validity" i have also sent the message "start" to 1925, after which received a sms saying that pack has been reactivated. But i am still facing data service issue and not able to connect to the internet.

Vodafone deducted money from my prepaid number for showing some download. This is the way they are now cheating the people everyday. How this kind of loot will be stopped. Everytime, they say download somwthing and deducted the amount. Thry arr forcing people to take high value unlimited plan and it is completely unacceptable. Please do something for such corporate loot.

I Have recently done MNP from Jio to Vodafone. Have done recharged FRC with retailer, before the recharge as I confirmed with Vodafone customer care, they suggest me for make a outgoing calls should recharge pack RS. 647.
I have done this recharge 14 jan 2020 with retailer. I had recharge confirmation from Vodafone but, I’m unable to make a outgoing calls as well internet browse.

So, I have reached with customer care...

I raise complete september-2019, but till not resolve my complete. And 4 months complete and vodafone staff is very poor and lazy also network team not install tower but saying me every time work in progress. My area any place not work start so vodafone team is very looser fake, very poor service provider. All friends inform you don"t use vodafone this is fraud company and his staff is very looser.

Vodafone has deducted charges of rs.35 from my account on 05/01/2020 for a value added service named juiceup which i have never activated. Today i received a sms about the deduction and when i call the vodafone helpline [protected] and asked what is this service and why are these charges deducted? They told me this is third party service and they cannot tell me about the service as they don’t know about it. I asked them why i didn’t get any sms about this service activation they were also not able to tall about that. I had a paid conversation for around 30 minutes which cost me 10 rupees. This is a new way this company is cheating the customers and not refunded their money. Kindly help my money back.

I am also trying to stop the service but i am unable to do that.

Arpit aggarwal
[protected]

Dear vodafone,

I recharged rs. 219 for my vodafone prepaid mobile ([protected]) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using netbanking indian bank. But the recharge was not done and i even did not receive any mail or sms for this recharge while rs. 219 was deducted from indian bank account. Transaction details as follows...

Your a/c xxxx003477is debited by rs. 219.00for billdesk-rinb[protected]/vodafone/thru net banking - ref: [protected]- 19/01/2020 13:36- indian bank

Please do the needful to get it corrected or return my money as early as possible.

Regards,
Shweta shah