Vodafone India Complaints & Reviews

Dear sir / madam,

As per the agreed terms and conditions of customer agreement form (Caf) signed by you,

To provide cellular telephony service, we have provided the said services to you on cellular

Phone no.888xxxxxx, bearing account id no 74831120, as provided for in the caf, you had agreed to pay our monthly bills as on or before the due date of bills and if in default therein, you have agreed to pay interest thereon. However you have failed to keep your commitments and not paid us the outstanding amount on time. Due to this default in payment of rs. 708/- you are not entitled for our services.

Thereafter on repeated requests, reminders and personal demands by our representatives, you have not paid the said overdue amount on your account, even today.

You are now hereby called upon to make the payment of the outstanding amount of rs.708 /- within 3 days from the receipt this notice.

Please treat this as the final notice giving you an opportunity to pay the money due to us, failing which, we will be constrained to take civil and criminal legal action against you in the court of law for recovery of our dues along with penal interest @ 2% per month from the due date till realization of the entire amount, which please note.

‘in case you have any concern related to your bill, request you to write back to: [protected]@vodafoneidea.com

You can also call vodafone care at [protected] (Toll-free) or visit us at www.vodafone.in

Kindly don’t make the payment using vodafone app for this old account if payment will be made by vodafone app same will be updated the payment into your account new account number (Active account), the given account will remain unpaid status only,

On-line payment – bills can be paid as follows

1. Login https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

2. Click on bill payment

3. Enter the mobile no : 888xxxxx

4. Enter the relationship no: 74831120

5. Enter the mail id : xxxxxxxxxxxxx

6. Enter the amount : 708/-

Note: please share receipt details if you have already made the above outstanding payment.

Kindly let us know your contact number to resolve this issue immediately.

Regards,

Suraj. K a

I have recharge my vodafone no. [protected] dated 08/03/2020 online and shown successfully recharged rs, 199 in mobile, whereas call not possible and neither internet services available. After several times call also no response from the service provider.
I am surprised how this type of companies business in india.

Please resolve the issue at the earliest.

Regards,

Kaushik bhadury
Ph. +91 [protected]

Vodafone has slapped a charge of rs 594 (+ taxes equaling total charge of over rs 800) for a call on number 53516 as per the latest bill generated on 1st mar for number [protected].
When i called up vodafone regarding this charge, customer care representative told me that this call was made on 6th feb for 66 min. I was also told that this is a train inquiry number.
Nowadays, even calls made abroad don't charge this much.
I would like to clarify that no such call was ever made in reality.
This is some kind of fraud. Who will make a 66 min call on train enquiry??
Hope i get some resolution of my complaint.
Thanks in advance!!

Regards,
Rajesh ozarkar

Hi,
My vodafone sim card has (0.14) and a recharge of 599 means unlimited local std calls and 1.5 data per day upto 84 days, and after some days of recharge, when i called to someone, it said that you are not eligible to call due to negative balance, when i seen my balance it was (-188.88), i called to customer care they told me that its due to mms you sent to some one and i said how cam i send mms to someone if i don't have any balance in my sim, and they started talking trash and started giving me illogical reasons, and on next day it increased and gone to (-191.38) and i haven't send any mms.

Sir i am purchased two vodafone postpaid numbers[protected] & [protected]. At the time of purchase the same numbers company executive said after three months number coverted in to prepaid. But now visited again & again they not responsed to me. I am twice deposited the advance bill but number still not converted in to prepaid. I am working in goverment job so its not possible me to visit again & again. They harassing me. Request you to please do the needful.

Regards/yogesh rana
[protected]/[protected]

Dear customer support team,

Past more than 6 months we have seen major drop in the network with no phone working and we have 05 corporate connection with staff working at office, also many other in the premises facing the same issue.

We are located at 809, 8th floor, krushal commercial premises centre, above shopper’s stop, g. M. Road, chembur west, mumbai - 400089

Request you to install network booster in our office as soon as possible.

My mobile number is [protected]. I was paying to someone through paytm unfortunately rs.8000/- transferred to vodafone bill account for which i complain several time to vodafone for return this but never heard my voice. At last i decided to move on by porting my number to jio. Even after porting of 2 months my balance amount of rs.6800/- is not refunded till now.

Kala genset pvt. Ltd.
Contact person no - [protected] manish sathaye

We have about 250+ corporate group connections with vodafoneidea. However, we suffer heavy financial losses as network was intermediately available at our office building in spite of having a booster at our building. We have made repetitive attempts to reach out to concerned authorities on following dates.

Email send dates - 20/02/2020, 09/01/2020, 11/12/2019, 07/11/2019, 02/07/2019, 07/06/2019, 28/03/2019, 11/03/2019, 30/05/2018, 21/03/2018, 20/02/2018, 18/11/2017, 12/08/2017. From [protected]@kalabiz.com

Various meeting were held by vodafoneidea with concerned authorities on time to time basis still our complaint was not resolved permanently till date. This has left us with no choice but to take our business away from vodafoneidea.

It was disappointing to say that no efforts were taken from your side to give us timely resolution and ease out our growing problems. We are left with no option but to take the legal action.

Today i was checking my balance and found out that my balance is less, so i checked my last deductions and found about vodafone rs 1 store deducted my balance. It is not first time they did these types of deductions in the past. I just don't know who activates these services in my phone, though i am the only person who use it. I have activated dnd, so i don't get any call about useless things, but still they deduct my balance. When i last time called vodafone executive, there he told that i can't activate any service other than caller tune even if i try to do so, so no balance will be deducted for next 6 months, and now it's not even one month, they again deducted, my vodafone no. Is [protected].

Dear Team-Please check my no [protected] internet not working from last two years I have raise the complaint so many time but still we are facing problem so please check the my problem and resolve the problem ASAP.

complain reference no.c[protected]

Regards
Sajan Kumar
[protected]
[protected]

I have filed inquires but you are not helping me. I have filed a complaint against samaj kalyan vibhag. And there i provided my number. Since then i am getting calls from unknown number please help as fast as possible. I am losing hope.
https://www.consumercomplaints.in/complaints/samaj-kalyan-vibhagghaziabad-ghazia...⇄

Subsequent to loss of my mobile with vodafone no [protected] (Pre-paid), i had approached vodafone store at saltlake sector-5, kolkaata. They had taken rs.100/- and issued me a duplicate sim on 02.03.2020. They informed that the sim can be activated after 2-hours.

I have inserted the given sim and tried to activate but there is no result yet. Made mail complain to vodafone in their customercare. But no reply came neither could the sim got activated.

As this sim is very important, kindly advise vodafone to do needful urgently

I am Sukant Dev (Mobile Number # 941****362), a vodafone postpaid customer since July 2016. My number was deactivated on 29.02.2020.

Due to extremely poor network coverage in my residential area since last 3 months I tried to do MNP. But the UPC code would not generate quoting "There are subsisting contractual agreements with service provider. "Though I had cleared all outstanding dues. A week later on 29.02.2020 my vodafone number was deactivated without any prior Intimation. I contacted customer care & I was told to visit nearest Vodafone Store.

I visited vodafone store on 29.02.2020 and I was told that my number had been deactivated under DoT Policy. I was further told by Vodafone executive at store that my number was being used for Tele Marketing. It is pertinent to mention that, this is my personal mobile number and I am employed at a PSU. I asked him to check my call records and he could not find more than 4-5 call per day from my number. Next I was told that my documents were not sufficient. After more than 4 years of being post-paid customer i am told that my documents at the time of CAF were not sufficient??!!!

I requested to activate my number and the vodafone executive assured me that the number will get activated by evening of 29.02.2020. I visited the store again on evening of 29.02.2020 and I was told that it will be done on 02.03.2020. On 02.03.2020 I was told by the vodafone store that your number will be created from a different store. I communicated the store and since 02.03.2020 they have been delaying and postponing the process.
Literally I am being harassed by Vodafone executives, firstly that my number has been blocked without any prior intimation & justification & secondly that my number is not being reactivated for unjustified reasons.

Dear sir/ma'am,

This is about my vodafone number +91 [protected]. These days i am in muscat, oman. Earlier my international roaming was working and suddenly i noticed before 2 months the networks are out of range in oman. I have contacted vodafone customer care several times but still my problem is not getting solved.

I have done every necessary step on the request of vodafone customer care such as
"to activate vodafone roaming: yes it is already activated",
"to recharge the mobile: yes, i did the recharge for 3-4 times on their request for more than inr 348/-".
"to search the manual networks and select 'omantel': but i found only and only omantel (Forbidden) then they asked to select that forbidden network, sorry to say it was again not connecting".
"to keep the network setting on 2g, 3g or 4g and try with automatic network selection: i did all the steps but nothing is working."

I did a complaint to appellate authority, nodal office also but not getting any response from them. Their executive promised me that i will get the recharged amount back to my account if they will not be able to solve the issue. Not i need my money back and want to sue vodafone for the loss which i had due to non working of their sim card as it was aligned with my bank account and i have several liabilities to pay the bills.

Please provide any solution to all my problems with vodafone. I need my connection to be working or my money to be refunded. After that i'll port my connection to any other network service provider and register a court case against vodafone for the harassment.

I've had random amounts being deducted from my account, rs 49 and then a few days later rs 14 which i've been told are for vas. I've not applied for any vas services that i am aware of but vodafone are refusing to refund the deducted amount citing that "the service had been activated through the flash link on your number". I have no idea what this means or how the service was ever activated.

I have asked for details on what exactly the above means and exact dates and times of when these services were activated as i'm am 100% sure they were not activated by me.

I don't mind paying for services that i've asked for but deductions like this are plain and simple deceitful and theft of credit from my account.

I stay in lajpat nagar 1 delhi pin 110024.. I have recently shifted from madhya pradesh to delhi.. There is no network coverage at all in my locality... All my registered otp comes to this no. Which never reaches on time.. I have another no. Too & it works perfectly fine.. And my husband too is facing same problem.. We have thought of mnp to be opted but this won't solve the problem to so many customer living in delhi

Service id: sr: 4-[protected]

A plan change resulted in a wrong charge against my phone number. The plan change was initiated and on dec 7, lodged a complaint in the vodafone store.

Till date, i get recovery calls, threatening to block my number / make it inactive for no fault of mine. I have been to the store at least 50 times in 3 months and have been following up on calls and emails. Each visit to the store costed me a 30 min of my office hours.

It is a mental torture to explain my case to each and every call and despite being promised action, nothing happens.

Absolute lack of coordination amongst vodafone employees and customer harassment is at its peak. Mails to mr. Maqbool khan are not acknowledged. Mr ravindra dubey (Store manager) at the malad store mentions that i wont receive any collection call and that he has registered the above complaint number. And mr. Siddhesh ghadigaonkar from collections has been threatening to close my number.

All the three above have been emailed multiple times and still no action has been taken.

I have been a vodafone customer for over 20 years and expect this issue to be resolved at the earliest

My vodafone number [protected] hasn't been in use for more than 2 years because the sim got damaged and was thrown away.in spite of the fact that there is no active sim on my number i have received a bill of 360 rupees because of a vas service activated fraudulently by someone at vodafone.

I wish to lodge a formal complaint to noida cyber cell because vodafone has fraudulently shown usage on a non-active sim unless these charges are reversed.

Dear sir,

Greetings!!!

It is my humble request to you that please send me call and sms details for the my prepaid number [protected]. My mail id is [protected]@gmail.com. You can send the statement details by mail also. For the period starting to till 1 march 2020. Please send.

Please look into this on priority basis.

Please contact me on my alternate number [protected] if required.

Regards,
Devendra singh

I got the network issues since long time for my vodafone mobile number
Mentioned above.
Network issues still not resolved yet. So i tried to port my number, and for that i did sms to 1900 for getting upc port code, but message sent failed, i tried several times but still it got failed, i visited vodafone customer care store twice they told everything is fine from our end, so now i got frustrated, who will going to provide me the upc code.

Request you to please provide me the upc port code for my mentioned mobile number.

Thank you.