Vodafone India Complaints & Reviews

Dear sir,

I would like to inform you that i had made a payment of rs.10, 000 in month of june 2019 for international roaming initial deposit. (Pfa the document).

Following details are as follows:

International roaming pack of china for 7 days of rs. 2, 999/- in month of june (Dated: 17.06.2019) for mobile no. [protected].

The cheque will be made in name of balaji trading company.

Its been almost 7-8 months that the vodafone store has requested you for the cheque but we have not received any of the cheque from your side to our address nor to the vodafone store.

Alternate contact no.[protected] & [protected]

Last payment amount: rs.460 on 13.01.2020

Registered address:24, new mahesh nagar near rajmoholla square indore 452002 mp

I request you to please take this matter seriously and take action as soon as possible.

Thanks and regards
Balaji trading company.

Sir, Vodafone deducted Rs 15/- from my prepaid account without my permission and activating ENGLISH SEEKHO weekly pack whereas I was not requested to any service. I want my money back otherwise i will port my number because similarly they deduced Rs 24/- without my concession few months ago....

I got a msg that I have .69 rupees left as phone balance. I connected with Custome Care on 198, after spending 15 minutes with the executive... They said that they have deducted 85 rupees for "Mazaa Mabile Pack" over the span of last one month.

Given that I have neither activated the service nor do I know what the service is or how it is used... I asked them for a refund... These guys said that they cannot refund my money.

Even after I confronted them with a complain in consumer forum... They did not return a penny. These are predatory practices. They call me for every useless service in the world and they can't tell that they are deducting 85 rupees from my account. Pathetic.

I am switching to another opertaor.

Hi,
I wanted a new prepaid vodafone connection so i visited the nearest vodafone branch & was falsely told that i need to activate a postpaid connection for first 3 months & then only i can change to prepaid. As i needed the connection i paid the necessary charges and got the connection. After the end of 3 months i contacted the store again to change it to prepaid, but they replied saying that i have been offered rs.50 discount on the selected plan & as it was a good deal compared to the prepaid plans i accepted the offer. After 2 months without a single message or an email or any call my discount was discontinued without my knowledge. I had my bank account linked to the connection so there was no way i would have known about the breech. Luckily i went through my account statement & was informed about the discontinuation, so i called up the customer care again & they were so pathetic that they told me its a mistake we will check & let you know. I am a working person & i don't have time for all this nonsense and calling & asking again & again. Also, their store timing just doesn't work as either their servers are down during the opening hours & by 6 they close so how does a person who is working from 10 to 7 can visit the store. They also falsely started some service on my phone which i was not even aware of. After all this # i finally decided to visit the store & clear the matter off as it was very irritating & frustrating. I got all my documents to convert it from postpaid to prepaid & also paid whatever my outstanding was. After that i was asked to pay some compulsory amount for my first prepaid recharge which also i paid willingly as i wanted to get done with it. The waiting period was 5 working days but even after 7 working days my prepaid sim was not activated. So i skipped my office again & visited the store as online customer care told that we cannot help you have to visit the store personally. I visited the store but they were like please wait more 2 days as because of diwali it is getting delayed. I still hadn't lost my patience & i waited for 3 more days but still no progress no message or no email or no calls. Finally as i couldn't miss my office i requested my mother to go on my behalf & enquire. When she goes to the store she is being told that my request is rejected as my dues are still pending. At this stage i was so disappointed & annoyed that this company & its customer service that i requested to just stop my number. I was neither interested in their prepaid nor postpaid number. But as usual the company has not yet stopped my simcard & is harassing me with false payment for the number which i haven't used in 2 months they are still charging my number falsely & are even coming at my place & sending legal notices to me. I would please request help for this matter. I have paid all my bills and was even ready to pay my pending dues but the bad customer service & extremely poor online help & more pathetic customer store has created a huge disappointment for me.

Name ankit khandelwal
Date of incident 06th dec 2019
Mobile number [protected]
Vodafone changed my post paid mobile number without any intimation and activated high cost plan.
I lodged various complaints but no resolution moreover customer executive talking pathetically.
Customer executives are forcing me to deposit bill as per changed plan and saying that old post paid plan is not available therefore plan has been changed without any intimation.

I visit sector 7 rohini vodafone store before 25 days and i submit documents before 25 days
To port my no [protected] in vodafone corporate

They dont do anything and i daily visit the store pls help me
They say daily today done

25 days gone and they dont reply me
Saying we forward the mail to vodaone
Pls help

Thanku
My mobile no
[protected]
Varun singh

All are trying to take a step further... I mean from 3g to 4g to 5g... My suggestion is to have a proper record o[censored]ser using the network... Are they able to have access of your network... I live in virar thane mumbai maharashtra...
We switch on mobile data not a single message js received by us... There is no.. Very low network... We have 4g plans but not able to use a 4g...in open surrounding network is good... But in house area there is not a single tower shown in our phones...
Would say only that near by there is a tower of airtel... Besides that if vodafone setups a tower... Then people will forget wifi.. They will able to use their mobile to the full potential...
An ad is rotating that vodafone setups a tower evry hour.. Nothing of that kind... Kindly fulfill the request of the following user

I have visited vodafone store jhansi 284002 on 4 jan for sim postpaid to prepaid and i have asked for full settlement voda team charged me 588 rs which was my pending bill i have paid my pending bill and completed all documentation formalities. Vodafone team said that prepaid sim will be activated after 1 week, after 15 days when i called he said it was systems default that's why prepaid not done and he said that you have to make payment again then only sim prepaid done. I said if i made payment as per your words on 4 jan 2020 it is your system problem why should i pay again from last 10 days i am calling on customer care but nobody is listening very bad and disgusting experience of vodafone.

I have activated vodafone international roaming in nov 2019 and deactivated same on 6 dec 2019. I have paid bill for same in dec bill cycle. But now they have charged for international roaming in jan 2020 cycle as well. I have confirmed message from vodafone of stoping international roaming in dec 2019. But now they are dening to waive of charges and forcefully i have to the amount.
Please help in this case and take appropriate action.

Vodafone number - [protected]

My number is [protected]. They have charged wrongly 1200 rs for special number.

None of other networks shows validity of numbers dialled

They r fooling customer by telling astrology, and other stupid numbers.

Noone is helping.

If all o[censored]s don't s
Stop this nuisances of collection of money by special numbers which gets presssed on basic mobile

My son's board exams r down the line. It's not possible to talk on these numbers. I told them to see call recording they r telling we can't do anything.

Vodafone is fraud company and we shud not them collect fees from customers for special numbers which doesn't exist

I live in naroda area of ahmedabad city, gujarat,
Calling on vodafone has become very much annoying and irritating due to call drops and voice breaking during calls,
Out of 100 calls in a day, 25% call does not connect on 1st, 2nd, or even on 3rd try, 50% calls have so much voice breakage that we have to end and reconnect, and 10% have other issues like cross connection and miscellaneous issues which could not be expressed in words, please solve the issue asap, and if its not going to solve then tell us now only, so that we can port to other service provider.
Please revert on my number or mail.

Dissapointed cusotmer
Deepak sonagara
[protected]
[protected]@gmail.com

I have recharged my number with an unlimited pack but the net is not working. Its [protected]. However when i contacted the customer care, they told me a bunch of things to do, which i did. Still net is not working. Now i am again trying to reach to them but they must have kept my number in a loop, so the calls are not forwarding. Why so horrible action?

I have recharged my number with an unlimited pack but the net is not working. Its [protected]. However when i contacted the customer care, they told me a bunch of things to do, which i did. Still net is not working. Now i am again trying to reach to them but they must have kept my number in a loop, so the calls are not forwarding. Why so horrible action?

Vodafone has charged me 5999 as international roaming charges on my dec - jan vodafone bill without even using the facility.

I am a customer since 2010 and have been using vodafone for a long time now. I moved to us in dec 2016. I have kept my number on by paying the month on month bill. But suddenly my account has been billed with 5999 extra amount without even using the iroam pack.

Unable to make outgoing calls on my vodafone number since last thursday. No help from customer service or store. Data is working. Pathetic service from vodafone. Its been so much of trouble. I have visited 2 different stores and customer service vodafone informed that the issue will be resolved by jan 23 2020. No response no calls made to sort out the issue by vodafone. It is such a pain.

No internet service in my area for a day and tried to make a complaint and found out the customer service email is not available or deleted...
Very disappointed in them.
Attached the proof if needed,
Hope this will fix it.
Here's what happened,
On 24 th january the vodofone internet stopped working and i tried to make a complaint but it seem like the operator number available in their website is not available for a mobile network service company, then i tried for their email id available on their website to my surprise it's also not available, if this can resolve the issue i would be very happy.

I was having 699 data pack already. I was getting 2 gb/day. Then i recharged with 249 rs. Data pack to get 1.5 gb/day as advertised but what i actually get from 249 data pack was ~512mb/day instead of 1.5gb/day. Why?

I talked to customer care also, i was not satisfied with what he said. When i explained him my problem, first he said you are getting 2 gb / day from 699 data pack. I told him i am also getting 512 mb/day, yesterday...

Hello sir,
i am very upset for your service. today morning time, i do a 49 rs recharge. at evening time when i see balance 8 rs are left. when i call customer care they answered too late and not clear.
this deduction is not first time it's look like it's your habits.
Please help me because i have not too much money for you.

Im using vodafone company's prepaid sim card. I had recharged 599 on december 18, since then i have the inconvenience o[censored]sing the internet. Speed ​​from 10 kbps to 20 kbps. I often complain by calling 198 too many times, also complained in consumer forum too many times. But there is no solution to my problem. Today i called vodafone customer care and they said that it will take 90 more days. But in 90 days my internet pack will be over that would be a waste of my money. Now i want the most rigorous action against the company.
Kindly, give me full amount of my recharge 599.
[protected] this is my vodafone number
Name dinesh kumar.
Thank you

Hi Sir, On 21st November 2019, I placed an order for a premium number [protected] on vodafone portal directly and paid a sum of Rupees 1935/- towards the number. The order (order id DCHD[protected]) was successfully placed and I used my HDFC Netbanking for the transaction. The next day, I had a vodafone guy coming to my house for the activation. After getting all the details, he said the activation to the premium number caannot be done as currently Vodafone doesn't had the facility. I immidiately called vodafone customer cre and requested for order cancellation. The order cancellation was processed however the money was not refunded to me. In the meanwhile I went to a vodafone store and bought the number [protected].

I send multiple emails from 21st November till date to the vodafone customer care. I sent emails to appellate.[protected]@vodafoneidea.com; [protected]@vodafoneidea.com; nodal.[protected]@vodafoneidea.com multiple times regarding my refund.

After some days I got an email stating that " As per system record your mobile number [protected] already activated on 21-Nov-2019. Hence we are unable to cancel the order for the same" The customer care team states that the order was placed for [protected] and it was activated. However the order was placed only for [protected] for which I paid the money online.

I got an email from a person called Kalaiselvi stating she is from Vodaafone Appelate and was requesting my bank statement. I refused to provide my bank statement as it was my salary account and had lot of confidential transactions.

Till now I havent got the refund. Today I got a message that my refund for Rs 0 has been processed towards the order DCHD[protected] and they have closed the case.

Hence I request you to kindly help me in this and the vodafone needs to provide me the refund of Rs 1985/- towards the order DCHD[protected] belonging to the number [protected]