I have 2 vodafone connections. Primary and secondary (The disputed number) [protected]. On a recent trip to jordon & israel, i had taken an international pack on my primary number and accordingly paid inr 11000 on my return, the secondary phone was mostly switched off other than taking photos for 2 hours in jordon (Completely switched off in israel. On reaching jordon i received an sms on my primary phone that data is being switched off as it is a high tariff country not covered by a network, i had assumed similar process on the secondary phone. But then i was charged inr 48850 on my secondary phone ona single day use. As mentioned i had used it for 2 hours to take snaps assuming my data network is closed as per sms. I have the following complaints : 1) why sms not sent / data not blocked on one phone - when the same was done for another phone - this is playing with customer trust 2) my credit limit is 15, 000 (Document attached). So the fact that my credit limit was breached was never informed to me is the second breach of contract. 3) i don’t believe there was any consumption of voice & data within 2 hours. My location was in a middle of wadi rum desert where there was no network at all. I had taken an international roaming pack on my primary vodafone number and have already paid 11, 000. There is absolutely no reason why i would use my secondary phone i have now paid 15000 (Although i don’t believe there was any usage). Even after already paying inr 26, 000 to the company, on false bills, the vodafone collectors are repeatedly calling / threatening me and asking for payment of inr 34, 389. Please help me resolve this.
I have raised a complaint through nch and it is under investigation, even then vodafone is sending 2-3 goons every day. They are harassing my security & not letting me go out of the house. I have been advised to file an fir, but the moment these guys see the police van, they are running.
Seems this company is run by a bunch of crooks!
Mar 24, 2020
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2020
Vodafone India Customer Care's response Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Snehal
However, the app shows there are no VAS services active and when a message 'STOP' was sent to 155223, I received the same response.
However as per your records and conversation with your executives they confirmed that the money deducted was towards PPU Nazara Pack.
Your company itself is giving contradictory answers from 2 different persons for the same issue
Kindly resolve the same.