Yatra Online / YatraTrip.in Complaints & Reviews

We have booked a package and the amount included visa fees as well as ecash was promised. We have been in conversation with yatra for a month now and they have been very rude and unprofessional in there response, they are not a company from which you expect these kind of things.

Booking reference number is yh5033694

Why you promise false things if you cannot oblige with the same....

I booked my holiday package via yatra.com on 13 mar 2018 for north eadt lachung valley, but i have not received tax invoice yet.

I never thought yatra can do this, but i am really surprised when no tax invoice shared to me and no intimation send once trip finished.
I hope you guys will send me my tax invoice soon.

I have reach out to you several times and no response till yet, please let me know when...

Booking id[protected] was not successful and transaction was failed of amt 1557.82 but not refunded yet. Actully i was booking train ticket from allahabad to koderma my amazon pay balance debited twice (2times) 1557.82, 1557.82total amt debited 3115.64.
Only 1 amt of rs 1557.82 for booking id[protected] was refunded.
Still 1557.82 for booking i'd _[protected] not refunded.
Please solve and refund the amt or give...

Complaint no#20432327

I would like to raise my issue that i was using the yatra app to book the air ticket for 22nd oct 2019 but system was shown error while taking the payment and then i go back and again tried for the payment then suddenly we noticed that system has changed the date and book the air ticket of 23rd oct for the same flight.

You can refer the first yatra booking ref no#[protected] which has some...

Sir,
I have booked my train tickets but due to some problem your app shows that train tickets are cancelled but after some time they cut the money from my credit card and mesaaged confirm ticket before one hour i was not ready to go and i missed my train and in app it is showing when i am filing tdr it is showing pnr not complete please help
Pradeep chordia
Booking id[protected]...

I had booked my tickets from mumbai to chandigarh for 30 april 2019, with reference no.[protected]

Unfortunately the jet airways flight 9w-471 is cancelled, i need my money back, so it is requested to support for the refund of the complete amount.

I had talked on the number given for support, [protected], on a recorded line, however, when i asked for refund repeatedly, they said "please be notified that jet...

Hi,

I had booked an international flight on 20th june and i had cancelled the same ticket before 24 hours as per their policy.
Booking id - yt36352011

The total fare was 50, 000 inr and the cancellation fee was inr 15663

I still haven't received the refund for the remaining amount its been weeks. Yatra promised the refund will be received in 7 working days....

I would highly recommend not to use www.yatra.com for any kind of booking

Recently i made a flight booking for vistara airlines with yatra.com and i did a mistake while booking. So i tried to call yatra for the same to cancel the booking but found out that yatra does not have any customer care helpline for domestic flight booking.Then mailed yatra about this issue and received a call from them where they mentioned that if...

After numerous followup with yatra there is no refund of my international travel ticket amount, every time there is only one answer we are following with jet airways.
I have already provided an letter which i received on airport from jet airways which clearly says refund the full amount. I have always looped following email id's of yarta management but no one care seems.
Manish. [protected]@yatra.com,
Dhruv. [protected]@yatra.com,...

Sir,

I have booked an air ticket through yatra website on 03.07.2019. When i booked 1st time rs.3401 /- was deducted from my account. But i din't receive a ticket the 1st time. Then i received a call from yatra call center that your ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days. On 03.07.2019 i sent my 1st mail regarding the refund complaint...

Hi team,

My booking reference number is yh4799445

On last second last day when i stayed in hotel mercure in rome... My ac was not working and it was 30.4 c in the room... I complained in the reception and no one corrected the ac and give me the same reply everytime i asked them which was "our technician is working" i also asked what is the timeline to correct it and they said we dont have any... This situation...

I booked booked 3 tickets for me and my 2 kids through yatra.com from Edinburgh to New Dehi via Birmingham in April 2019. Travel date 26 June 2019.
Ticket issued and email sent to us. On travel date while checkin we got to know that ticket was canceled by yatra. We were not informed and neither was our payment refunded. Me and my 2 kids were stranded at Edinburgh airport without any information from yatra. We kept trying yatra Customer...

Refer the yatra booking reference no yh4874750.

It's over a month that im speaking to yatra customer care and sending almost 20 - 30 emails but you guys are so thick skinned that you don't even reply on time leave aside the refund part.

Why on earth you make false promises before the trip and later take so much time to process legitimate refunds of customer.

I have been a regular customer however...

I booked flight ticket from yatra.com on 22nd march 2k19.. That time there was promotion offer for hdfc bank card holder.. 5x cashback points i must to get in 90 days.. I booked ticket in approx 34000.. Already 90 days past.. I complained it to yatra.. 2 days they gave reply and requested me to wait for 24hours.. Now they are not replying my mails.. I already opened 2 complains.. But instead there is no response from their side.. I want my...

A terrible journey of frauds, misbehavior, hidden terms, multiple loopholes worth 53K
Date of incident: June 12-17; YH5018232
I booked a north-east tour package for my elderly parents (65+), clearly mentioning upfront to customize a trip for senior citizens. Ronu Sen Gupta, a yatra representative shared a quote, including return flights, and told me that it is a group package. I agreed to it and paid partial payment. On asking...

Booked holiday last year with Ref. no: YH 4188156. At the time of booking, all executives; Danish, Sakshi, Richa had talked and informed me that I can use my e-cash for online purchase on Amazon and similar online platforms. After completion of the tour, I had continuously follow-up for the same but no response from any of them. Even mail and lots of phone calls done from my side but no response for that also. Yesterday my 7000 e-cash got...

I've reserved ticket with Jet Airways from Yatra[protected]. The flight got canceled and I've requested for refund in last week of April I haven't received the money yet. When I contact Yatra they keep sending me an email stating wait for 45 days and they are waiting for confirmation from Jet. When I ring Jet they keep telling me they haven't received any refund request and They don't understand why yatra is not raising refund request....

Dear Team,

On 3rd June 2019, I booked a ticket from Kolkata to Ahmedabad (for 11th June 2019) on the Yatra portal by paying INR 3940 from the card and 2500 via yatra voucher.
It was on 9th June 2019 that I wanted to reschedule the flight to 14th June 2019. Upon processing with the reschedule request, I was displayed a screen asking me to pay INR 4360 for processing the reschedule. I paid the same immediately, but to...

Hi All,

I would strongly advise to avoid using this India based travel company www.yatra.com to book any holiday packages after seeing the travel agent (Manish Chaudhary/komal) promises and in later you land up changing the hotels /private vehicles as per your desire but listen I am paying huge money so this should be driven as per my desire not yours;otherwise you should not give any such promises if you can't delver it.br...

Still other payment not received...

yatra does not take care of our money...
they told that if jet airways pay then we will pay

Dear Mr. Bhakkad

Greetings from Yatra.com!

This is in reference to your query dated 07th-Apr-2019 under booking reference number [protected].

We would like to inform you that your refund of INR 1508.76 has been initiated from our end...