Yatra Online / YatraTrip.in Complaints & Reviews

There is an advertisement on yatra website which says that there is an offer to get almost 20000 off with the code ytintfly. This is a big lie!!!
The code is told invalid even though your booking should be eligible for the offer as per the terms and conditions. I have tried to get this offer with other accounts but still not able to do it. I book a flight from lhr to hyd for 14 september 2019 and return on 29 september 2019. I paid 39k for the tickets including all the charges. I decided to re-schedule the return ticket which was on 29 september to 10 october 2019. On checking the flights in the website, the price of the flight is 21k. I tried to re-schedule it myself from the website but this option is not available with yatra. I called up the number provided on the screen. The agent who answered the call, seems to be lost. He informed that a call back is needed to be arranged to re-schedule the flight. I informed the agent that i have a very strict schedule and hardly get time as i work in night shift. I requested a call back at 11 am and i did receive a call then, the agent mentioned that i need to pay 12k more to get the ticket re-scheduled. I was in sleep and also didn't have that fund in my account i requested a call back again and asked the agent to promise me to call me. Nobody called me and then when i started chatting again, they informed me that i have to pay 14k now. Later at 9:30 pm i called up and requested to re-schedule the flight and they asked me to pay 15k. The price kept on increasing. Yatra keeps advertising that they give the cheapest flights and they help us save money. They are liers!! Just liers!! On cancelling my flight for september 29, that seat becomes free to be booked again. However i am paying for both the flights. I have paying 39k + 15k to get only two tickets?? Is this how customers should be conned? What about situations like mine where in there is an emergency and the flight is needed to be re-scheduled.?? I am requesting the consumer complaints boards to take a look into this please.

Hi team,

This is regarding the case of cheating from yatra.com.

I have paid 60k in advance to proceed with booking.

I have requested for the us visa assistance, but there was no such assistance, which can provide information whether i will be able to get visa on time, before the travel date. But they asked me to go ahead and pay the visa fees. Now there is no appointment for the visa until oct 2019. My travel date is on sept 2019.

How is it possible to have a vacation with this kind of planning?

I need my complete refund with visa fees as well i. E. 84k

I have had an extremely bad experience with ur online services. I had booked 4 train tickets on the 24th of July of an amt. of Rs.4783 had been credited from my back account. Today is the 5th of August. I have still not received my refund this makes me so disappointed that it is taking so much time o[censored]r esteem organisation to provide me with the refund.

I had booked round trip jet airways flight from bangalore to london for april 18th. My yatra reference number is[protected].
The flight was canceled and i got an confirmation email from jet airways stating they have processed the refund to yatra on april 17th. Jet had processed all refund before april 20th. I have sent the confirmation email to yatra customer care escalation manager on email and his whatsapp number.
I have multiple emails from yatra starting from may stating i'll get my refund in 45 days.in june they said another two weeks.
It's august and there's no sign of refund.
They're not changing the story stating they can process it once airline gives them.
The airline has already given the refund and my other friends who booked it via make my trip and goibibo have got their refund as they cancelled it before april 20th.
Yatra is not returning the money inspite of confirmation from jet airways.
This is inadmissible and clear theft of money from a customer.

Today evening at 18.30pm, i have tried online booking of bus tickets for three members by morning star travels ac sleeper bus scheduled to depart at vijayawada benz circle point at 19.45pm. Rs.4725.00 txn was done on card xx2673 on[protected] at rupayyatra online pvt pos/ecom. Txn# s[protected]. No tickets were booked. Unless refunded, kindly register my complaint in consumer forum and see that my deducted amount paid online is refunded with penalty.

I have tried to book a bus from pune to nagpur via yatra.com, but the booking was failed and the amount has deducted from the account. I have contacted with yatra customer service, they told me that they haven't received the payment. I have also contacted with my bank customer service and they said beneficiary has received the payment. I am having transaction details with me and i have also mailed it to yatra. But unfortunately they are not responding properly and not looking into the issue.

I had booked a flight with yatra booking reference number[protected]. The flight then go cancelled by the operator for which yatra was supposed to pay me back the charges.
On not having received the amount when i contacted them they gave me just an rrn number and told me to follow up with the bank. Which by itself is insufficient information as they have not provided me the account number to which they claim to have credited this account

Yatra should take responsibility for their transactions instead of asking the customers to follow up with banks and yatra to get their money back

It has been close to a month and i have not yet got the refund amount back

I have booked the room on Yatra from 20th July 12AM to 20th July 2PM in Bangalore. Booking got confirmed and got the booking confirmation voucher. When I reach hotel for check-in at 12AM, they checked the booking and told me that our checkin time is 12 Noon to 12 noon and refuse to do checkin. When I show him the confirmation mail he tol no rooms available, I asked him to call his manager to verify but there were no any room available in hotel. I came to Bangalore from Pune to run 24hour stadium run which was starting from 20th 6PM to 21th 6PM on Sree Kanteerva stadium Bangalore. I needed good sleep at night as I will be wakeup for next 36-40 hours. They even not transferred me to another hotel, they just raise their hand saying we don't have room. I have asked them for any hotel ner and he told there is and showed me. They told me the charge of room is 900 plus taxes, I was not in condition to followup and call yatra to resolve this issue, I am just looking for good sleep. I immediatly agreed to pay 900 plus taxes by the time it around 1 AM. New hotel is not good but I don't have any option, continues noise of vehicles at night, not able to sleep at night. I got more frustration and irritation. When I have approached Yatra in morning, they gave me wrong information in mail(reply attached) saying checkin time for you hotel is 2 Noon and said its mentioned in confirmation voucher. They just blaming me for their issue. They told they will refund the amount, but is this a way to resolve issue and what about the issues faced and trouble I had at night. I have asked manager reference to escalate issue but information not provided. I feel they not took seriously about the issue and resolution on it.

I booked this plan for manali and never realised that this could be worst travel experience for me and my family including two young kids.

I was threatened, harassed and intimidated in front of my family all for asking for what i deserve.

The tour started on thursday june 13th 2019. The driver came 40 minute late considering we were waiting for him on road near akshardham temple in delhi.

While reaching karnal me and family told driver to halt at sukhdev dabha. Now he told us that let's go to shiva dhabha. It is only when we insisted that he took us to sukhdev. Once our food was over i called driver to get ready. To our surprise that he was no way near the car and having his chats at a distance and he took his own sweet 15 min to come and start the journey. All this while we were sweating in the open.

Now comes the lunch time when he took us to a shoddy place jimindara dhaba and told us that there is no other place after this.

We were forced to eat there against our wishes. Again we were forced to wait for him to open the car rather than other way round.

Also all through the journey he was on phone speaking indecently while family was travelling.

Somehow late night we reached our destination.

The resort was nowhere 3 star as claimed by yatra team. Anyway this was a small inconvenience against what was to happen to us.

Next day i. E., june 14 we planned to go to solang valley. While entering city he asked for rs. 300/= as entry tax. I told him that we are on package and he can check with yatra. Despite that he contested for same endlessly.

While coming back from solang valley we told the driver that we will have lunch at jacksons near circuit house road where famous trout fish is served. He flatly refused to take us for lunch and dumped us at place of his choice. After lunch we went to hidimba temple and nature park and our trip was over for the day.

All through the day his calls were on.

Next day i. E., june 15 we went to manikaran. While coming back from manikaran i told driver that we would like to do shopping in kullu. He flatly refused for this and misbehaved with me and my wife in front of my kids who were shell shocked. The driver threatened to down the car in valley.

Immediately i called the given tour coordinator kuldeep chauhan. He is the worst person to whom i would have ever spoken in my life. He flatly refused to hear my concern. We told him to drop us to resort and we decided not to come back with him.

I mailed yatra people for alternate arrangement but they didn't do anything.

My wife had to beg kuldeep chauhan to arrange for alternate driver and somehow we were provided for same. We did not say anything to him and quietly came to delhi while stopping at worst places and getting heat of the day as he refused to turn the ac at higher level.

Yatra people refused to do anything except aplologising as if i am a begger. They offered me rs. 2000 ecash which i will not take. Please be beware of this scam called yatra.com.

Yesterday i. E., july 30 2019 i got a call from yatra that they are giving me rs. 1500 extra. I told them that i am not a begger running after your money.

I have booked a airasia ticket from yatra which was mentioned to be refundable ticket. However, now i need to cancel this but it is not showing any refund amount at the cancellation page.
On speaking to customer service, they mentioned though details are not provided on the customer front end of the website, at the backend, it is the policy that 2500 inr. Will be deducted. I am getting inappropriate response from customer service.

Send you screenshot of booking page.

Request your urgent support.

Hi,
I was trying to book the train from pune to bangalore online yatra. My money got deducted before generating the eticket l, it's been 5 days still my money not refunded.
Transaction details are as below. Kindly reach out to me to the below contact number for any concerns.

Date: 26 july 2019 booked date.
Transaction reference number : [protected]

Contact number [protected].

Kindly assist.

Many thanks.

We have booked a package and the amount included visa fees as well as ecash was promised. We have been in conversation with yatra for a month now and they have been very rude and unprofessional in there response, they are not a company from which you expect these kind of things.

Booking reference number is yh5033694

Why you promise false things if you cannot oblige with the same.

I booked my holiday package via yatra.com on 13 mar 2018 for north eadt lachung valley, but i have not received tax invoice yet.

I never thought yatra can do this, but i am really surprised when no tax invoice shared to me and no intimation send once trip finished.
I hope you guys will send me my tax invoice soon.

I have reach out to you several times and no response till yet, please let me know when my complaint will get resolve, share eta

Please provide me it onmy email id [protected]@gmail.com
Mob no: [protected]

Booking id[protected] was not successful and transaction was failed of amt 1557.82 but not refunded yet. Actully i was booking train ticket from allahabad to koderma my amazon pay balance debited twice (2times) 1557.82, 1557.82total amt debited 3115.64.
Only 1 amt of rs 1557.82 for booking id[protected] was refunded.
Still 1557.82 for booking i'd _[protected] not refunded.
Please solve and refund the amt or give confirm ticket no in case of non refunding as soon as possible.
Anupam kamal
[protected]
[protected]@rediffmail.com

Complaint no#20432327

I would like to raise my issue that i was using the yatra app to book the air ticket for 22nd oct 2019 but system was shown error while taking the payment and then i go back and again tried for the payment then suddenly we noticed that system has changed the date and book the air ticket of 23rd oct for the same flight.

You can refer the first yatra booking ref no#[protected] which has some payment issues occurred for 22nd oct 2019 and not get booked however when the payment has accepted for yatra app for booking ref no#[protected] which has selected the wrong travel date and book the same flight with almost same value.

I got the call also in that time that payment has some issues so you try again and also shared the booking reference number but now support team is not accepting the fault of system error and now entire blame put in to customer.

The behaviour of customer support team is so negative and can't explain the way they have handle the entire complaints from customer side so now i have no option to put my case to consumer court to get the solution.

Sir,
I have booked my train tickets but due to some problem your app shows that train tickets are cancelled but after some time they cut the money from my credit card and mesaaged confirm ticket before one hour i was not ready to go and i missed my train and in app it is showing when i am filing tdr it is showing pnr not complete please help
Pradeep chordia
Booking id[protected]

I had booked my tickets from mumbai to chandigarh for 30 april 2019, with reference no.[protected]

Unfortunately the jet airways flight 9w-471 is cancelled, i need my money back, so it is requested to support for the refund of the complete amount.

I had talked on the number given for support, [protected], on a recorded line, however, when i asked for refund repeatedly, they said "please be notified that jet airways has temporarily suspended all operations. All jet airways flights have been cancelled. We can help process the cancellation of your booking and due refund shall be initiated only post confirmation from jet airways. We will connect with you as soon and we are working on it.

Please provide me the details for the refund transaction as soon as possible.

Hi,

I had booked an international flight on 20th june and i had cancelled the same ticket before 24 hours as per their policy.
Booking id - yt36352011

The total fare was 50, 000 inr and the cancellation fee was inr 15663

I still haven't received the refund for the remaining amount its been weeks. Yatra promised the refund will be received in 7 working days.

I would highly recommend not to use www.yatra.com for any kind of booking

Recently i made a flight booking for vistara airlines with yatra.com and i did a mistake while booking. So i tried to call yatra for the same to cancel the booking but found out that yatra does not have any customer care helpline for domestic flight booking.Then mailed yatra about this issue and received a call from them where they mentioned that if airlines itself cancel the booking then they can refund full amount.Because they cant cancel it until airlines do that.

Then i called vistara within 10-15 min after the booking, told them about the mmistake and asked them to cancel the booking.
Vistara told me that the booking can be cancelled and refunded completely if i make another booking within 24hrs with vistara airlines itself where i will only correct the mistake i did.So i made a new booking with vistara which was far expensive than other airlines and informed the same to Vistara.

Vistara cancelled the previous booking and sent the notes to yatra.com mentioning that please refund the full amount to customer for the cancelled flight.

Yatra.com did not take any action till 4-5 days.So i kept calling and mailing yatra and vistara both.Finally i was able to contact yatra and asked yatra to proceed with the cancellation and refund and the executive confirmed that the booking will be cancelled and full refund will be processed in 24 Hrs.

Then yesterday evening again i get a call from www.yatra.com customer care and they tol me that they will deduct rs 700 and will refund only the partial amount.I asked them to refund the full money as vistara has already confirmed them that they need to process full refund.

But now neither yatra or vistara is taking responsibility for that.Vistara is saying that yatra will take care of that and yatra is saying that vistara will take care of that.

I'm highly disappointed that after so much of botheration and spending lots of money to just get my wrong booking cancelled and fully refunded, I'm still struggling to get my money back

After numerous followup with yatra there is no refund of my international travel ticket amount, every time there is only one answer we are following with jet airways.
I have already provided an letter which i received on airport from jet airways which clearly says refund the full amount. I have always looped following email id's of yarta management but no one care seems.
Manish. [protected]@yatra.com,
Dhruv. [protected]@yatra.com,
[protected]@yatra.com,
Rajesh. [protected]@yatra.com

My next step would be to folllow consumer court process and will inform aviation ministry about this through my embassy in netherlands.