Yatra Online / YatraTrip.in Complaints & Reviews

A terrible journey of frauds, misbehavior, hidden terms, multiple loopholes worth 53K
Date of incident: June 12-17; YH5018232
I booked a north-east tour package for my elderly parents (65+), clearly mentioning upfront to customize a trip for senior citizens. Ronu Sen Gupta, a yatra representative shared a quote, including return flights, and told me that it is a group package. I agreed to it and paid partial payment. On asking multiple times and chasing, if there are any particular instructions to be followed, none was informed and nothing as such is shared in the itinerary.
1. First pain and suffering for my parents came when they were told to wait at the NJP railway station for 5 hours, because pick up can't be provided at the airport, though mentioned in the itinerary. I tried connecting and resolving the same with Gurinder, a yatra representative, instead of resolving, he misbehaved and talked rudely (call logs/ records can be asked).
After multiple calls, Vishnu Rathore, a Yatra representative, ensured an early pick up (in an hour of their arrival), through a mail (documented). even after ensuring, the tour coordinator, Mandeep asked my parents to drop in between at some random petrol pump and asked them to wait for just 10-15 minutes and driver will be sent to pick them up. In the scorching heat, my diabetic and heart patients, 65+ years parents, made to wait for next 1.5 hours, total 5 hours after their arrival. The Yatra representatives, themselves accepted that they didn't follow the protocol to inform every traveller in the group package about their pick up/ waiting time.
2. Gangtok hotel, Mayal Retreat (3-star hotel promised as per itinerary) wasn't having ACs and fans, and on complaining, hotel manager answer was as the hotel is new, ACs are yet to be installed. But Yatra representative, Deepak Pandey told me that due to fine temperature in Gangtok, there is no need of the same. SERIOUSLY? Will they decide? and is it the same in each and every hotel of Gangtok? and why not informed upfront? even the table fan couldn't be arranged. And suffocation could lead to any worse situation.
3. Another flaw in the itineraries shared while partial and full payment, both were different. Who is responsible for that? My parents driver refused to take them to the places of visit in Pelling, and asked for extra charges, WHY? because final itinerary shared was different/ missed certain places what was earlier discussed. Solution provided saying that same has been conveyed to vendor.
4. BUT NO, it wasn't. Next day on the sight seeing in Pelling, the driver stopped the car in the middle of nowhere and refused my parents to the mentioned waterfalls, as his reason was that he wasn't paid for that. My parents panicked and it is so obvious, as network issues were there. IS THIS ALL I PAID 53K for?
5. Hotel in Darjeeling was worse, smelly, stinking, again no ACs, fans, no exhaust in washroom, windows opening towards market, lot of noise, dust, pollution coming if kept open.
What kind of trip was that? I have all the correspondence mails and the solution provided and broken promises, and fake apologies.
Yatra representative, Vinay Sharma, responded me with the INR3000 User money which i would never accept. it is more like the alms offered. They need to be taught a lesson.
Compensation: As a compensation, i am expecting, full fledged return of my 53k for all the pain and suffering me and my parents went through, the most expensive TIME i invested, for all the faults, misbehaviour, mismanagement, irresponsibilities, i feel the only justice is the full repayment of the amount paid, as what i expected or what Yatra offers, isn't fulfilled at all.

Booked holiday last year with Ref. no: YH 4188156. At the time of booking, all executives; Danish, Sakshi, Richa had talked and informed me that I can use my e-cash for online purchase on Amazon and similar online platforms. After completion of the tour, I had continuously follow-up for the same but no response from any of them. Even mail and lots of phone calls done from my side but no response for that also. Yesterday my 7000 e-cash got expired due to no response from Yatra Staff. For the confirmation of the talk, you can listen sales call from that executives last year.

I've reserved ticket with Jet Airways from Yatra[protected]. The flight got canceled and I've requested for refund in last week of April I haven't received the money yet. When I contact Yatra they keep sending me an email stating wait for 45 days and they are waiting for confirmation from Jet. When I ring Jet they keep telling me they haven't received any refund request and They don't understand why yatra is not raising refund request. I regret making a booking from yatra.

Dear Team,

On 3rd June 2019, I booked a ticket from Kolkata to Ahmedabad (for 11th June 2019) on the Yatra portal by paying INR 3940 from the card and 2500 via yatra voucher.
It was on 9th June 2019 that I wanted to reschedule the flight to 14th June 2019. Upon processing with the reschedule request, I was displayed a screen asking me to pay INR 4360 for processing the reschedule. I paid the same immediately, but to my surprise, my account was debited by INR 6860 instead of INR 4360 as shown on the payment screen. I immediately had a word with Yatra executive at around 2.30 pm wherein I was informed that there was a TECHNICAL GLITCH at their end and that my excess deduction of INR 2500 will be refunded within 2-3 working days in my bank account.
Today on 17th June, after the passage of 8 days, when I did not receive any refund, I checked with the yatra executives again.
To my utter surprise, they responded saying the refund has been processed as a coupon which comes with 1-day expiry and has already expired and we cannot do anything now.
This to me is a complete fraud. Due to their TECHNICAL GLITCH, I was charged exactly 2500 extra and the refund was in form of the coupon though the payment was from the account. If this continues, they can dupe people of any amount and then transfer to one-day validity coupons as per their convenience.
Please look into the matter urgently and request you to take immediate remedial action and save my INR 2500, please.

Hi All,

I would strongly advise to avoid using this India based travel company www.yatra.com to book any holiday packages after seeing the travel agent (Manish Chaudhary/komal) promises and in later you land up changing the hotels /private vehicles as per your desire but listen I am paying huge money so this should be driven as per my desire not yours;otherwise you should not give any such promises if you can't delver it.

Also while taking money you guys promised something and then when it comes for delivery then it altogether different.

YOU guys made a lot false promises like below -

1. HOTEL GOT CHANGED without prior information.

2. Private vehicle was to be used Innova/Xylo, but now when someone from your team is going thru the policy then she also stated Indigo. Could you please tell why this was not brought at the first stage.

3. ecash was promised, but not yet delivered.

I have got no choice but I know, how to put this across in all the platforms but for me this package came as a biggest surprise but I would defintely would like to spread it acorss.

I am not happy since the begining of my journey. you guys have been non-cooperative and unprofessional.

I wuld avoid using this travel company + will sensitise the same to other people; in case you are looking forward to resolve this matter then you are welcome.

Regards,
Gagan
+91 [protected]

Still other payment not received...

yatra does not take care of our money...
they told that if jet airways pay then we will pay

Dear Mr. Bhakkad

Greetings from Yatra.com!

This is in reference to your query dated 07th-Apr-2019 under booking reference number [protected].

We would like to inform you that your refund of INR 1508.76 has been initiated from our end in the same mode of payment through which you have made the booking.

Kindly note, Yatra takes up to 24 hours to process your refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

Note:- Rest for all these [protected] //[protected] //[protected] //[protected] //[protected] //[protected] //[protected] still pending from airline request you to please wait.

Note: Please do not amend the subject line while replying.

I have booked the bus in Yatra website using the gift voucher. Then I had to cancel it due to unexpected situation. Cancellation was done on April 24th. After that I have emailed & contacted their customer support almost 20 to 25 times. Whenever, I call they used to say the refund would be processed in 2 to 3 days. But so far nothing has been done. Pathetic service I ever received from a company to their customers. Irresponsible team they have . I stopped following up with them as there is no point in doing so. I will never book anything in Yatra going forward.

You are one of the worst company for flight booking, you promises to give the best offers to your customers but even though i booked partially refundable flights from you, you have put so many charges on cancellation that inspite of having booking of Rs27000 you are providing me 0rs refund. Very disappointed from you never ever going to book any flight from this worst agency.

I have booked a chardham Yatra package through Yatra. They have shared the complete package through email. They had showed hotel lemon tree for Dehradoon stay. After which I made the full payment now instead of lemon tree hotel they have given me Hotel madhuban in Dehradoon. When I have asked the reason for not providing me hotel lemon tree reservations, one of their executive, Dharmendra said their tie up with this particular hotel has ended .So I asked him to refund my money as I don’t want to go with this hotel. Then again I got a call from their executive Archana next day she said the hotel is sold out for my travelling date but in reality it is available I have shared the screenshot of hotel availability on yatra’s official website while she was on call after this she said she will check with her seniors and after an hour or two I again got a call from another senior executive Akhil KUMAR Yadav and he again started the tie-up story I have asked then why are you still showing that particular hotel on your official website so he said that this contract is still to be ended in a formal way. In the package they have mentioned that similar category hotel will be provided and I have asked for some other brands like four points by Sheraton then they said they can only provide madhuban hotel only. It’s their fault as they haven’t informed about non availability of hotel lemon tree before payment .Also In case if they were not able to provide lemon tree hotel they could have checked my confirmation for the reservations for hotel madhuban.Instead they have directly sent me the Mail with madhuban hotel Reservations which is not acceptable.So firstly they have not provided reservations for lemon tree .Secondly as per their policies they are not providing me any other good hotel.Thirdly for the refund they have said that the money will not be refunded and cancellation will be done as per their policies.

Sir
Mera yatra .com k Sath ek pakej hua tha jiska ki Id no Yh4770177 hai jisme ki mujhe Kerala Jana tha for 5 night 6 da ys k liye from 6/6/19 to 12/6/19 tak but in logo me mujhe n meri family ko Harris kar diya hai in logo me galat commitment kiye and ab ye log galat Kam bhi kar rahe hai yatra customer service vale bhi help nahi kar rahe hai mera pura holiday pekej barbad kar diya satyanash kar diya

Date of Booking: 10 - Jun - 2019

I tried to book a ticket on flight Air India AI - 933, from Delhi to Kochi for 9th of July, departing at 5.10am.
I used netbankng with my federal bank account for payment. An amount of Rs. 5258 got deducted, but my ticket did not get booked.
The page showed session expired after i made payment.

Please let me know the status, and when the amount will be refunded in case ticket is not booked.

I had booked an holiday package for Bangkok including flights and our jet airways flight got cancelled. We had asked Yatra to raise a refund request with jet on 27/04/19 . They confirmed that they have raised the same with jet airways. However I was shocked to learn from jet airways that they do not have any refund request against our PNR raised by our agent Yatra. When we asked Yatra to give us details of refund request raised by them, not getting any revert for almost 45 days and they just keep on saying we will respond within 1 day. Completely frustrated and don’t know what to do.
Please confirm on refund request from jet airways raised against which PNR and when will I get the same. Also provide email communication received from jet airways confirming refund request has been initiated from your end.
My ref no is 15581276.

I had booked a honeymoon trip from yatra for simple himachal group package. As per customer care they told me no one adjust during journey but when journey started two couples already sitted in innova no space for sit couple and honeymoon inclusion include on extra pay in package provide on 3rd june but hotiler not provide any service and company denied for refund.
Booking id-yh5113061

Tarun meena

I booked a ticket for my parents to travel from jammu to dehradun.in place of selecting 15 june, i selected 14 june. I want to modify my ticket. Yatra.com is not allowing to modify the date of travel. They told me that you have to cancel the ticket and we will deduct 25%. Since travel date is far ahead, how they can ask for so much high cancellation charges? Why there is no modification facility allowed on yatra.com website? Such a website should be closed.in all the govt tour operator buses, they generally deduct not more than 10% and sometimes even a very nominal charges. We should never use yatra.com for any ticket booing as the company appears to make customer fool. They only want to earn money by making customer fool.

I booked flight ticket from yatra.com on 28/05/2019 eith reference number[protected] from srinagar to raipur... My amount was deducted but ticket was not booked, and they refunded today on 2/06/2019... Then again i booked the ticket from yatra and amount was deducted again and not booked... Again they say that there was some technical issue... What is this annoying thing they are doing... I am a student i dont have so much money to book whatever i want... I try to book again today and now i jave no money.. They say they will refund afyer 4 days... What am i supposed to do now... This flight was really important to me... I dont have money to book now... These people dont inform about the technical load in their website... And apologize later... They should not be functioning if their server is down... Ask them to shut down their apps and website when its not working properly... I don't know where to go

I was trying to book tickets from ranchi to mumbai. However after i going through payment page the website got stuck and the amount got deducted but i didn't receive the tickets. The customer care first said there was no booking. Then said that amount will be refunded but then sends mail saying that payment did not materialize hence no refund with us. Booking id [protected]

I was trying to book tickets from ranchi to mumbai. However after i going through payment page the website got stuck and the amount got deducted but i didn't receive the tickets. The customer care first said there was no booking. Then said that amount will be refunded but then sends mail saying that payment did not materialize hence no refund with us. Booking id[protected]

Dear all,
I’m really very much disappointed with the service provided by yatra team. They made my holiday hell.
Yatra ref no: yh5033562
My first complaint is regarding distance and travel duration. The lady who planned my itinerary (Ms malika singh,) said it will take less hours than the time duration mentioned in the schedule. As i have to travel with small kid i asked her again and again she said the same thing. After going there we spent most of our holiday in travelling which is very disgusting. Since we r from other place who do not have any idea about the new place ur team should guide us properly and for that u r charging us.
Secondly i told them to book 4 star hotel category in all the places for which i paid extra also. When we went to manali the hotel which u have provided is one star much worse than that. Hotel name is golden tulip which is categorised as 4 star. But when yatra make any agreement with any hotel first you have to go in person and check the facilities of the hotel rather than doing it online then only you will know the actual problem what customer facing.
It was late night around 10pm we checked in to that hotel after entering in to the room they gave us extra bed which they placed bed on floor. Do u think in a 4 star hotel category they will keep on floor? After asked for bed they provided us with old wooden bed with iron legs which is very awkward. I tried calling the floor manager that night mr siddhartha (Mobile no [protected]) he said he will arrange call back from yatra which was not done till next day afternoon... Very irresponsible fellow if he travel with their family then he will know the pain of that. That night is really nightmare for me i will never forget that room and hotel in my life.
Since we didn't receive any call from them my husband called mr siddhartha who blocked our numbers after repeated shoutings and said he will arrange call back from yatra team but we never received any call till now.
Mr siddhartha assured me before booking my travel he will provide support if we have any problem during our trip since i read all negative feedbacks about yatra.
Finally i want to tell u not to fool the customers who don't know anything about the place please try to guide them properly.
This is my first and final holiday travel with yatra. I will post this complaint in all the websites who r going to become fool through yatra. I have pictures of that hotel room but i cannot upload.

I had booked a flight via yatra.com from chennai to delhi and return back on 15th may 2019 and return on 17th may
Yatra ref. Number:[protected]

Then i was happened to change my date of return alone to 18th may, which additional cost me about rs. 5549.
The total cost of the ticket is rs. 15390.

I had to cancel my trip itself due to a program cancellation. Hence i cancelled all my tickets as well. I received a refund notice or a credit note from indigo that the refund is about rs. 12586.

But yatra team sent an email stating the refund is only rs. 5698 on 14th may 2019. The person from yatra called me and was trying to convince me over the phone as well that this is the actual refund. I somehow accepted.

I had sent an email on 23rd may asking them to update me on the status of the refund, thats when they said the refund amount is rs. 3097,

When i asked them why the value is reduced from the value that they committed earlier. A person called me to inform this is what the actual value is rs. 3097 and there is no answer for the earlier email. She was repeating "this is the value this is the value this is the value" so that i either accept it or hang up on her.

She then said she will email the details and i can reply back if i have any objection. When i again emailed them requesting for an explanation, there is no proper, they just replied back stating that the amount will be refunded in 2-3 days.

The refund was not initiated by yatra.com until 27th may 2019. They initiated the amount only on 27th may, when i asked them the reason, there were just apologize, when i repeatedly asked them for the reason, they never replied. This is not fair, money is money, should not be mishandled like this. I feel i was robbed.

Yatra booking reference number yh5058414
Unsatisfactory holiday of north east – gangtok, pelling & darjeeling from 10 may to 15 may 2019.
I, dinesh patel, had booked a holiday trip to north east through yatra.com for 2 person. I had paid rs.81021/- (Inclusive of air ticket rs.35314/-). So the total package cost me rs.45707 /-. But the trip was most disappointing. As per their itinerary, the hotels were three star, but they were very cheap hotels with no star. At gangtok hotel, breakfast was only oily puri & potato cooked in water, no other choice. The hotel was situated half hour drive from the market area; there was not a single restaurant nearby. Hotel in pelling was little better, but in darjeeling it was disgusting. The hotel reception was situated at first floor. The room was so small that one cannot even change clothes, the bathroom was unclean, and the comfort provided was not changed (Which was full of hairs). The hotel was situated at the taxi stand which was noisy the whole stay.
In pelling, as per their itinerary, the main sightseeing (Khecheopalri lake, khangchendzongha waterfalls) were not done. Only pemayangtse monaster & one bird sanctury which on the way to darjeeling was done. There was no meaning o[censored]s to visit pelling, just to stay overnight.
The travel agents didn’t made payment to the drivers on time, which result for a long wait (More than one hour) on the road, each time we shifted to the destination.
We contacted their representative, but they were unable to resolve the matter and advised us to complain upon our return home.
After returning home i demanded for a compensation for loss of enjoyment we suffered. I demanded at least refund of half the cost of the holiday package as the tour to pelling was a total waste. I wanted full refund of my pelling trip and hotels (Which were of no class category). I was charged heavily for low class facilities. But the travel agent replied that they are processing refund of inr800 against missed sightseeing in the form of ecash.
I understand i made huge mistake booking this deal through yatra.com but i wasn't expecting such non-cooperation, unprofessional attitude from yatra.com. Really disappointed! The travel agents did not even follow their own itinerary.