Zaakpay.com Complaints & Reviews

An amount of Rs.1130.49 deducted from account but transaction failed. I contacted irctc they said they did not receive the amount & it was a 'settlement-failed transaction'. I have not received refund till now. Kindly look into the matter.
Zaakpay pg
Transaction date : 20 October 2018
Transaction ID : [protected]
Image containing further details is also attached.
Please refund the amount asap.

My refund id [protected] and [protected] refunded from irctc but not yet credited by zakpay pg.
I have paid though credit card through zakpay pg (Mobikwik)

Pnr no: [protected] and [protected] respectively

Cancellation date 18 oct20108 and 16 oct 2018 respectively

Irctc refund not yet credited by zakpay pg. (About 10 days)

Seeks zakpay pg is playing with customer refund by delaying. I can see many peoples are compaining about refund delay.

Please process my refund amount which is refunded by irctc but yet i have not received. The detail for transaction and refund is given below:

Refund id :[protected]
Transaction i'd :[protected]
Pnr: [protected]
Transaction date:25 oct 2018
Refund amount :200
Booking amount: 320.49
Bank name: zaakpay pg

Dear sir
I cancelled my irctc ticket on 25.10.2018 and my transaction i'd is [protected] and amount to refund 2780.00 rupees. And my pnr number is [protected]. Please sir refund my money i have urgent required money
I have required urgent matter money. Please sir refund my amount as soon as possible. I am faithfully to you. Please sir refund my money.

I booked irctc ticket on 28-oct-2017. My amount rs. 521.81 was deducted from my hdfc account but ticket wasn't not booked. Irctc has refunded to zaakpay but zaakpay hasn't refunded to my account back.

28 oct 2018 hdfc transaction id - zp57944fc5409e2-zaakindianrailwaysca
Rctc transaction id is[protected] 28 oct 2018 521.80

Please refund back my whole amount.

Pnr number [protected], the ticket is showing the amount is refunded to the bank zaakpay pg however the amount is not yet refunded its not even processed kindly process the complaint as soon as possible so that the amount be refunded be transfered to me. The onus is on zaakpay pg which not only once but has failed the respect hundred of times while responding to complaints

I had made an transaction for booking my ticket from irctc website, on 20-10-18 which got cancelled due to some reason but money of the amount of ticket got debited from my account but it has not still been credited back to my account.
I had checked with irctc, there the status is showing that it has been credited back to you on the same day itself.

I have booked ticket in general quota on 20 oct 2017 but transaction is failed due to payment failed and payment completed i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 20 oct 2017 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: not given
Refund bank name: zaakpay pg
Refund date: 20 oct 2018

Sir i was book train ticket via zaakpay pg payment gate way.. My pnr no[protected]. I was cancel my ticket 12/10/2018.. Then irctc refund my amount to zaakpay pg bank in status showing that amount was refunded yet
Irctc refund mail detail below

Dear dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 495.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:12-oct-2018
Refund processing date:15-oct-2018
Refund amount:495.0
Refund reference no:zp575c1ecc9ddb0
Payment option used : zaakpay pgcustomer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 495.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:12-oct-2018
Refund processing date:15-oct-2018
Refund amount:495.0
Refund reference no:zp575c1ecc9ddb0
Payment option used : zaakpay pg

I have not yet received my refund account of the pnr number [protected] please further my request as it has been pending moreover it's the efficiency of your company which has been disappointing at times this is the second time such incident have occured in order to make the company for user friendly you will have to pursue a policy which responds to complaints fast forward in a smooth manner

Sir I Booked Ticket from SAINAGAR SHIRDI ( SNSI) RAJAHMUNDRY ( RJY) on Dt 22/10/2018 Ticket Came Waiting List . Those Tickets Automatically Cancelled
in irctc status showing that amount was refunded but

Cancellation Amount not refunded my bank Account till now
Transaction Date: 22 Oct 2018
Transaction ID: [protected] PNR: [protected]
Cancellation/Refund ID: [protected]

Awaiting refund
I had canceled my online ticket on 20th october, 2018 and till now i didn't get my refund credited in my bank account.
Zaakpay is very slow in crediting refunds compared to the others like paytm which will take approximately one week to credit refund
I request zaakpay to credit my refund as soon as possible in my bank account
Thanks

I have booked 2 tickets on 16th october in irctc and paid 520rs through my debit card.
My tickets are not cnf so my all 2 tickets canclled on 17 october and when checked in irctc, it shows as amount was refunded on 22 october.

Transaction id: [protected]
Booked date : 16th october 2018
Cancelled date in irctc :17 october 2018
Refunded date in irctc to zaakpay pg: 22 october 2018
Refund amount: 470rs
Refund id:[protected]
Refund refrence: zp5784d69ab3600

But till today i didn't receive my money to my bank account.
I would like to complaint on this.
Process...

When i was doing my online payment on uber money got deducted from zaak pay of 409/- donno for what they deducted the amount and for what purpose. I wish my money to be refunded back as soon as possible. Atleast they should show some matter before deducting the amount unknowingly deducted the amount suddenly is not good and don't know for what purpose they debited amount.

Dear team, please refund this amount
We wish to inform you that, with reference to refund against pnr number: [protected], an amount of rs. 1160.0 has been processed as per below details:
Date of cancellation of e-ticket:11-oct-2018
Refund processing date:12-oct-2018
Refund amount: 1160.0
Refund reference no:zp570375a2f3475

Please provide me the money as soon as possible.

Dear team, please refund this amount
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 5120.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:17-oct-2018
Refund processing date:22-oct-2018
Refund amount:5120.0
Refund reference no:zp572ae23794d68
Payment option used : zaakpay pg

I have booked rly. Ticket on 17.10.2018 through irctc. Portal i have paid through bank of india (Boi) net banking. Due to some reason my raillwayy tickets cancelled on 17/10/2018. Irctc portal says payment is refunded on through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id : [protected]
Refund id : [protected]
Refund bank zaakpay pg
Refund amt 370/-...

Sir, mai ravikant patel, maine 25 july2018 ko shramjevi n ex (12392) me 17 oct2018 ke liye ticket book kiya tha, jiska pnr no - [protected] hai. Jo ki waiting 10 tha, jisko maine 17 oct2018 ko cancel kar diya, lekin iska refund 280 rupees abhi tak mere account me nahi aaya hai, lekin irctc profile me 18oct ko refunded dikha rha hai, jiska refunded id-[protected] hai, pls help me sir.

I have booked rly. Ticket on 17.10.2018 through irctc. Portal i have paid through icici net banking. (From my account). Due to some reason my raillwayy tickets cancelled on 17/10/2018. Irctc portal says payment is refunded on through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
I didn't get refunded mny in act

I have booked two tickets on 14 Aug and 15 Oct 2018. The both tickets were partially cancelled 17 October from IRCTC mobile App, but didn't get any amount in bank account.

Refund IDs and other details,
[protected] - MSH to PUNE - 950/-
[protected] - MSH to PUNE - 310/-

Could you please help me out to sort out the issue and refund the amount in banks account.

The payment was done through Debit card.