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2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 128

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R
Rj271639
Sep 7, 2020
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I cancelled my booking on 7th july 2020. The refund amount shows up under refund processing page of zoomcar but they are not taking any step further.

I called and wrote mails to zoomcar many times. But every time i received same reply, "you would get refund within few weeks, sorry for delay due to covid-19 situation."

Its been 2 months now. Refund my money!!

Booking id: jps6n1gsc
Zoomcar customer support has been notified about the posted complaint.
Sep 11, 2020
Updated by Rj271639 Still no update from them. Fraud company.
Sep 24, 2020
Updated by Rj271639 Zoomcar any updates?
Oct 03, 2020
Updated by Rj271639 I still haven't heard from Zoomcar
Nov 24, 2020
Updated by Rj271639 Still no refund...
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Still no refund...
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    M
    MORYA PRODUCTIONS
    Sep 7, 2020
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    Address: MUMBAI

    Boking id:
    Jps6n0cg3

    I booked mistakenly and cancelled the booking they deduct 200 rupees cancellation fees (This i can saw in their app) i cancelled this booking on 31st july'20. As per their policy refund will be initiated with in 30 working days. Today is 7th september and i have still not received any refund.
    +1 photos
    Zoomcar customer support has been notified about the posted complaint.
    Sep 07, 2020
    Updated by MORYA PRODUCTIONS     Even can not connect to customer care.
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      S
      shiv0
      Sep 7, 2020
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      Hi,

      It has been 3 months since refund of my last booking has not been received.
      Trip was completed on 30th may and a amount of 2410 wasn't received.
      When i'm trying to contact zoom team they have no customer care number in proper working state, so i dropped several mail regarding my concern, but not a single acknowledgment received.

      This is the worst of zoomcar, never faced something before like this, but this time they made me clear why not to go for zoomcar?

      Please take an action to process my refund.
      +1 photos
      Zoomcar customer support has been notified about the posted complaint.
      Sep 21, 2020
      Updated by shiv0       Yet not contacted. They are doing fraud only. No responses from their side. Please some one look into it priority.
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        A
        Acharekar
        Sep 7, 2020
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        Address: Head Office 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

        Refund pending from month of april of my 3 bookings with zoomcar 2 booking was cancelled by me and fuel refund of 1 booking. as they have 15 day's refund policy.
        +1 photos
        Zoomcar customer support has been notified about the posted complaint.
        Sep 15, 2020
        Updated by Acharekar         No on contacted me on same
        Sep 15, 2020
        Updated by Acharekar         No one contacted me on same
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          K
          kanduru
          Sep 6, 2020
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          Address: Visakhapatnam

          I have completed my trip on july 12, 2020, with id no. Jps6nscj0, but till as on date i. E., 05/09/2020.

          I spoke to customers 3 times since then, i got a reply as due to lockdown, refund payments were delayed. I agree for that, but it should not be months, now it is almost 2 months after my trip. Even recently i mailed through zoom app, but no reply either via mail or phone contact, it is a very bad service provided by zoom. When i visited my nearby zoom office, nad kotharoad, visakhapatnam, i got in touch with mr. Vinod, a fat guy who is very worst in responding to the customer. He does not know how to interact with customers and giving rude and unprofessional responses to me, which i am very upset about.

          I am filing a complaint against zoomcar in the consumer forum today itselt.
          +1 photos
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            A
            [email protected]
            Sep 6, 2020
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            Hi i booked the car on 31st july 2020 for 5 days and and returned the car on 5th august 2020, till today 6th september i didn't get refund my security deposit amount, i have written them several times but didn't respond anything yet.
            +1 photos
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              V
              VishwanathAS1
              Sep 6, 2020
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              Hi,
              I had booked a zoom car with fuel last july 7th 2020 with booking id-jps6npfra.
              I had fuelled it for rs. 1200 and have uploaded the receipt. But still there is no refund. Called customer care trice, response was it will be credited within a week. But no use. Now even i am not able to connect to customer care. So help on this.
              Zoomcar customer support has been notified about the posted complaint.
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                N
                Nirav Savjani
                Sep 6, 2020
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                Resolved

                I have completed my trip on july 17, 2020. I took mahindra scorpio from ahmedabad which was inclusive of fuel however when i took the handover from zoomcar fuel tank was empty and i had refueled for rs. 1, 500 and while returning i was told in a week's time i will get the refund which was ok for me as i had used zoom car many times. I did not receive refund for one month and somehow i could connect to customer care executive who again told one week time. It's been one and half month now. Now the problem is i am not able to reach over phone to customer care executive and in app email is not responded. I had written 4 5 in app mails but still awaiting response and refund. The customer care number are not reachable or always on busy tone.
                Sep 6, 2020
                Complaint marked as Resolved 
                No it's not resolved. I didn't get my refund and I didn't get any call. Why the status is changed to resolved. It will be resolved once I get my refund.
                Zoomcar customer support has been notified about the posted complaint.
                Sep 06, 2020
                Updated by Nirav Savjani                 It's still showing as pending in app and also I didn't get any message from my bank for refund. If Zoomcar does not have money to pay it's customer then they should wind up the business and file for bankruptcy. This the pathetic service I had in years.

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                  L
                  Lakshmanan Chandran
                  Sep 5, 2020
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                  I have booked rental car for 18th may 2020 later on cancelled my booking on 16th may 2020 at 6.11 pm, my booking id jps6n1mb6 refund amount 3622/- includes security deposit, since 16th may my refund was not processed and i can't able connect their contact
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                    V
                    vamsikonka777
                    Sep 5, 2020
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                    Address: Bengaluru

                    Booking id:jps6ny73n,
                    I am waiting from may 2020 for my refund amount, zoom car customer support not working. And also we don't have any option to make a complaints by refund status in app. Please do needful for me.

                    Regards,
                    Sowmya b
                    Zoomcar customer support has been notified about the posted complaint.
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                      R
                      Rajkumar_udt
                      Sep 5, 2020
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                      Pls refund my money asap, why are you making you customers come behind you everytime for the refund? These kind of fraudsters needs to be banned first of all.
                      Zoomcar customer support has been notified about the posted complaint.
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                        M
                        mail2mahavir
                        Sep 4, 2020
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                        Website: www.zoomcar.com

                        Zoomcar have not yet refunded my security deposit. It has been 4 month they are not responding to any query. They have disabled their custom care option etc from the website and mobile app. If this continue this company may lead to a big fraud.

                        Booking ID : JPS6N12ZD
                        Zoomcar customer support has been notified about the posted complaint.
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                        Beware they are big fraud. its now 8 months but no response, no refund yet.
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                          Sahil6365
                          Sep 4, 2020
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                          Address: 607, DDA Tower-2, Janakpuri District Center, New Delhi-110058

                          I booked a car on zoomcar on 2nd of june 2020 and paid a refundable security deposit of 5000 Indian rupees which is to be refunded after I complete the trip and within 15 days.

                          Now it has been more than 90 days my refundable amount of 4850 Indian rupees has not been initiated !
                          +1 photos
                          Zoomcar customer support has been notified about the posted complaint.
                          Sep 04, 2020
                          Updated by Sahil6365                           I have tried everything I could to reach to them, every social network platform but all they reply back is we'll do it shortly !

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                            P
                            Pranish B S
                            Sep 4, 2020
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                            I have completed my trip on 1st july 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any reasonable response.
                            Zoomcar customer support has been notified about the posted complaint.
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                              A
                              andycool2329
                              Sep 4, 2020
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                              I hired zoom car & completed the trip on 17th june, 2020.
                              There was a refund of rs 1600/- which i have not received yet.
                              I tried calling zoom car customer care for n number of times but didn't get in touch with anyone.
                              Even i tried writing so many times but didn't get responded a single time.
                              I have been charged twice from credit card department from which i made this booking due to this refund amount.
                              I have never ever seen this worst service from such a big brand.
                              It was better to take car from some other agency.
                              Kindly help me out
                              Zoomcar customer support has been notified about the posted complaint.
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                                S
                                Shehbaz Siddique
                                Sep 4, 2020
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                                Resolved

                                Address: 604, Ambience Court, Sector 19 – D, Off Palm Beach Road, Vashi, Navi Mumbai – 400 705

                                Very poor service from zoomcar, seriously can't believe such a big brand giving this kind of ###.
                                I had booked a car Mahindra Scorpio on 27th August and today i had received call that car is not available, no any other 7 seater car available.
                                I had booked 8days before and now u r giving me this information.
                                Please arrange me any 7 seater car asap.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Zoomcar customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 29, 2020
                                Zoomcar Customer Care's response                                 Hello Shehbaz,

                                Greetings!

                                We are sorry for all the trouble caused. Please share the email ID/booking ID for us to assit you further.

                                Regards,
                                Appachu
                                Zoomcar
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                                  A
                                  ayushkr_2214
                                  Sep 4, 2020
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                                  Website: www.zoomcar.com

                                  It has been more than 3 months and they are not ready to refund my money also their customer executive are not responding to any calls
                                  They are just throwing me dates and postponing

                                  My booking id is JPS6N1G6
                                  +1 photos
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                                    D
                                    DineshNirmal
                                    from Hyderabad, Telangana
                                    Sep 3, 2020
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                                    Address: Bangalore

                                    I had made a booking on 9/6/2020, Booking ID- JPS6NY9GE for which I have not received the refund of 1499 rs and a booking on 30/8/2020, Booking ID- JPS6ND6XT for which I have not received the refund of Rs 1395 security deposits. And they keep promising me a refund and don't deposit the amount. Kindly help me get a refund.
                                    +1 photos
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                                      J
                                      Jyoti kumari A Jain
                                      from Mumbai, Maharashtra
                                      Sep 3, 2020
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                                      I want to register with zoom car but my license is already registered to a mobile number I have no clue about. Can you please disassociate
                                      /unlink it from that number.
                                      My DL No. is KA02 [protected]
                                      Zoomcar customer support has been notified about the posted complaint.
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                                      How long does it take to respond ???
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                                      Whatsup????
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                                        R
                                        Rajat Phate
                                        Sep 3, 2020
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                                        Need refund of deposit amount but zoomcar is reluctant to give it back. Zoomcar is blaming Covid situation for their incompetence.
                                        Zoomcar customer support has been notified about the posted complaint.
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