Zoomcar Complaints & Reviews

Hi team,
Unexpectedly my relative got covid-19 positive and our trip got cancelled. I was charged 50% as cancellation charges which is really very high. Kindly please consider the situation and charge less amount. I am trying to reach customer care but no proper response. I am really worried that no reply for email also.
Booking id - jps6ndvgd
Mobile number - [protected]
Cancellation amount - 1449

Thanks
Dinesh

Hi,

-i am regular customer for zoomcar and i was (Am) fan of zoomcar, but when i have plan for outing with family for 3 days thurs, fri, sat (23rd, 24th, 25th).

-i have booked scorpio on 23rd and its good exp. Then for friday i have booked xuv500. Pickup time is 6:30 around. And i got the message at midnight that xuv500 is not available. When i wakeup at that time i get to know that xuv500 is not available then i call to customer care and he said we can give you 2 options scorpio and tata hexa. So i have selected tata hexa.

-now i have picked up the hexa in place of xuv500 which was arranged at last moment. So may be possible that hexa is not maintain properly and on end time whichever car is available that was given.

-so when i return from the trip on the nasik highway at 6pm on 80 km speed and i am taking right turn and tyre is tear. I lost my control from the steering,, any how i manage and take the car at side and then see that the upper layer of tyre is 0. 5 km back on the road.

. We thank to god that no vehicle is behind us other wise people pray for rest in peace. We would dead. It is totally bad experience with zoomcar.

Tyre have done remote. It is not original type otherwise layer was not remove from the tyre. And we know that is the remote one tyre as my father was doing tyre business. And now jack is not enough to up the car. We bag the jack from the car which are pass from the highway. At this time at 7 o clock we are on the highway with family and ladies as well which is totally risk.

-any how we change the tyre and start again. We reach at home. Now when i drop the car then man who is taking key saying you have to pay charge for tyre and that is 8000. What the hell?. No value for our life. If we dead then who is responsible. He said no no you have to pay the charge. I said it is your big mistake you haven't check the tyre before deliver the car. It is remote tyre not original tyre which is very cheap. Now i will not pay anything. I want my refund 600 of fuel and now you will give me the amount form our life. I will go to consumer forum. Complain against zoomcar for this. And give review on google that dont use the zoomcar they are not maintaining the cars. Its better to go with revv, drivezzy and other company.

-i went to other place on saturday with drivezzy car. And car is well maintained. You can ask to any tyre company that if tyre is original then it will not remove the upper layer if tyre tear? You can get the answer.. Thanks this is the last trip with zoomcar i never go with zoomcar. We see the god when tyre is tear on running car. You can see the attached image. You can go with zoomcar on your risk of life. This is the real time experience with me and my family.

Name:- divjot banga
Place:- bangalore
Booking id:- jps6nkogk
Vehicle:- maruti suzuki
Journey start date:- 30.04.2020 12.00am
Journey end date:- 04.05.2020 12.00am
Amount:- rs. 9357

Due to covid lockdown, i cancelled my booking thru zoomcar app in my mobile. The app is showing refund of 9357 is successfully processed but i have not received money till now.
After several emails, i did not get any response from zoom car. I am mentally and financially stressed due to this. It's a big amount for a middle-class person like me, also my company has reduced salaries so i am suffering financially.

My trip ID JPS6NOF0M and I had total 6 bookings with zoom car, I had cancelled all my bookings on 24th March 2020, I have called them 100 times, sent many emails, Zoomcar is not responding to emails and on every phone call they promise to refund my money in next 14 days, I think the company is about to close, and hats why they are refunding they amounts and just fooling people, my money about ₹ 35, 000/- is stuck with Zoomcar for the last 6 months

I cancelled my booking on 7th july 2020. The refund amount shows up under refund processing page of zoomcar but they are not taking any step further.

I called and wrote mails to zoomcar many times. But every time i received same reply, "you would get refund within few weeks, sorry for delay due to covid-19 situation."

Its been 2 months now. Refund my money!!

Booking id: jps6n1gsc

Boking id:
Jps6n0cg3

I booked mistakenly and cancelled the booking they deduct 200 rupees cancellation fees (This i can saw in their app) i cancelled this booking on 31st july'20. As per their policy refund will be initiated with in 30 working days. Today is 7th september and i have still not received any refund.

Hi,

It has been 3 months since refund of my last booking has not been received.
Trip was completed on 30th may and a amount of 2410 wasn't received.
When i'm trying to contact zoom team they have no customer care number in proper working state, so i dropped several mail regarding my concern, but not a single acknowledgment received.

This is the worst of zoomcar, never faced something before like this, but this time they made me clear why not to go for zoomcar?

Please take an action to process my refund.

Refund pending from month of april of my 3 bookings with zoomcar 2 booking was cancelled by me and fuel refund of 1 booking. as they have 15 day's refund policy.

I have completed my trip on july 12, 2020, with id no. Jps6nscj0, but till as on date i. E., 05/09/2020.

I spoke to customers 3 times since then, i got a reply as due to lockdown, refund payments were delayed. I agree for that, but it should not be months, now it is almost 2 months after my trip. Even recently i mailed through zoom app, but no reply either via mail or phone contact, it is a very bad service provided by zoom. When i visited my nearby zoom office, nad kotharoad, visakhapatnam, i got in touch with mr. Vinod, a fat guy who is very worst in responding to the customer. He does not know how to interact with customers and giving rude and unprofessional responses to me, which i am very upset about.

I am filing a complaint against zoomcar in the consumer forum today itselt.

Hi i booked the car on 31st july 2020 for 5 days and and returned the car on 5th august 2020, till today 6th september i didn't get refund my security deposit amount, i have written them several times but didn't respond anything yet.

Hi,
I had booked a zoom car with fuel last july 7th 2020 with booking id-jps6npfra.
I had fuelled it for rs. 1200 and have uploaded the receipt. But still there is no refund. Called customer care trice, response was it will be credited within a week. But no use. Now even i am not able to connect to customer care. So help on this.

I have completed my trip on july 17, 2020. I took mahindra scorpio from ahmedabad which was inclusive of fuel however when i took the handover from zoomcar fuel tank was empty and i had refueled for rs. 1, 500 and while returning i was told in a week's time i will get the refund which was ok for me as i had used zoom car many times. I did not receive refund for one month and somehow i could connect to customer care executive who again told one week time. It's been one and half month now. Now the problem is i am not able to reach over phone to customer care executive and in app email is not responded. I had written 4 5 in app mails but still awaiting response and refund. The customer care number are not reachable or always on busy tone.

I have booked rental car for 18th may 2020 later on cancelled my booking on 16th may 2020 at 6.11 pm, my booking id jps6n1mb6 refund amount 3622/- includes security deposit, since 16th may my refund was not processed and i can't able connect their contact

Booking id:jps6ny73n,
I am waiting from may 2020 for my refund amount, zoom car customer support not working. And also we don't have any option to make a complaints by refund status in app. Please do needful for me.

Regards,
Sowmya b

Pls refund my money asap, why are you making you customers come behind you everytime for the refund? These kind of fraudsters needs to be banned first of all.

Zoomcar have not yet refunded my security deposit. It has been 4 month they are not responding to any query. They have disabled their custom care option etc from the website and mobile app. If this continue this company may lead to a big fraud.

Booking ID : JPS6N12ZD

I booked a car on zoomcar on 2nd of june 2020 and paid a refundable security deposit of 5000 Indian rupees which is to be refunded after I complete the trip and within 15 days.

Now it has been more than 90 days my refundable amount of 4850 Indian rupees has not been initiated !

I have completed my trip on 1st july 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any reasonable response.

I hired zoom car & completed the trip on 17th june, 2020.
There was a refund of rs 1600/- which i have not received yet.
I tried calling zoom car customer care for n number of times but didn't get in touch with anyone.
Even i tried writing so many times but didn't get responded a single time.
I have been charged twice from credit card department from which i made this booking due to this refund amount.
I have never ever seen this worst service from such a big brand.
It was better to take car from some other agency.
Kindly help me out

Very poor service from zoomcar, seriously can't believe such a big brand giving this kind of ###.
I had booked a car Mahindra Scorpio on 27th August and today i had received call that car is not available, no any other 7 seater car available.
I had booked 8days before and now u r giving me this information.
Please arrange me any 7 seater car asap.