Zoomcar Complaints & Reviews

My Booking Id is JPS6N0OD6

Invalid Refuelling charges 229/- has been added to my account and when I try to contact you people, customer care number is not working tried many times u people are fraudsters thiefs how come u people can add invalid charges and loot customers i returned the vehicle at same level as I received at start of trip. U can check the uploaded images of start it was below 5% and also ur executive person...

Hi,

I had cancelled my booking id jds6n1wjn on may14th and i was supposed to get back my full booking amount of 6818 rs. It is been a more than 3 months, i didn’t receive the money still. Customer support team is not responding and they are saying that there is some issue because of lockdown. How come the issue is not there while receiving the booking amount and it is there only when refunding?...

We have booked a car on 11th july 20 with security deposit of 3000. Even after more than 30 days refund not received and customer care lazy people informing again and again 10 days for processing. I will not recommend anybody zoom because of this issue and they are cheating customers by simply informing refund will be within 7 days....

On zoomcar, i have cancelled booking apr 15 booking id jps6n03ji. Amount ₹15, 305, 4 months over another booking id jps6nyb6i cancelled by zoomcar itself on 12 jun and amount ₹3507. Both the cancelled booking, zoomcar is not refunding amount. Customer care simply answering wait for 2 weeks all the time. To refunds.. Very very worst service,

Need necessary actions....

I have booked zoomcar from 4th july 2020 to 9yh july 2020. Booking id is jps6n53b7. I have paid rs 7499. Trip charge is rs 4400. Security deposit is rs 2999.
My booking completed on 9th july, but till now i haven't got the refund amount of rs 2999.
I have called 20 times to zoomcar, they just say there is some software glitch and i will get refund in 15 days. No response on emails.
Now phone not even connecting to them....

- i had made a booking amounting to 4000 inr on the 11th of june 2020 and canceled it on the same day within 3 hours of booking.
- as a result, zoomcar charged me a fee of 500 inr as cancellation charges and owed me a refund of 3500 inr.
- i have tried to reach out to them via calls and email and they have been delaying me the refund saying it'll be credited within 20 days.
- the company customer service is totally...

It has already been more than 2 months and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th june 2020. I'm in urgent need of money due to the current pandemic situation and the zoomcar support is not even replying to the mails and queries even in the contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount...

I have taken a 36 months subscription from zap zoomcar for e2o plus (Electric) dl1na3104 starting on 14 feb 2020.
Apart from the ac problem the documents of the vehicle and insurance were expired in may.
I get a email on 27th may on reply to my compliment and i was told that the vehicle is under downtime till 31st may. But there it was not mentioned from when it is in downtime.
On 22nd june i got another mail stating...

The last booking i had was cancelled as I couldn’t show my aadhar card. By my driving license was well uploaded and i had a loads of trips before. The thing is its not good to hold someones money for more than 7 days. We have to earn every single penny.

I am a doctor and at this pandemic time ZOOM car guys are holding rs5100 from last 14 days.
I could have done another booking with that 5100.
There is written...

Its been a month about booked swift car (ID: JPS6N5V8S) till i didn't got any refund
this is 10th time I've calling you still i didn't got refunded please look into it

Make refund amount faster please
Contact number: [protected]...

On ZoomCar I booked a car for 23 may 2020 having BookingId: JPS6NO9QE. But due to pandemic alerts, i cancelled my booking on march itself. Today it’s 12 august and still i didn't receive any refunds even after 4 months. I have queried many times in app. But no response. My registered email id on zoomcar is [protected]@gmail.com
Refund not yet processed since march...

HI Team,
I have been trying to connect to Zoomcar customer care to resolve my issue but its impossible to connect to their customer care over the phone.
I have posted my concern on Zoomcar facebook page but again no help.(Snapshot attached below)
I talked to Zoomcar customer care executive over the call on 18th June 2020 and i was informed it will be done in 2 weeks but again no response and i haven't been able to connect...

I have booked zoom car for apr'2020 due to covid situation i have cancelled the trip on mar'22, 2020. Refund not yet received.

Have sent many emails also called many times to customer help desk.
No support.

Our first experience and it was very bad experience.

Booking id : jps6nk8ky...

I have booked car from zoomcar in 2 april/21july/21 july and all bookings are cancelled by me due to lockdown but till now i didn't received my money
Booking id is — jps6n1cif
2nd id is — jps6nyggh
3rd id is — jps6ny31y...

I booked zoom car in june and cancelled it but havents received my refund as of now august 11th...

1. Hired car for delivery at my door step on 1st jun'20 (Id: jps6nyh8m)
2. Car was booked for 9:30 am until 6:30 pm, got delivered to me at 12 noon around and i closed the booking around 8 pm same day evening.
3. Delivery person informed to utilize car for excess hours as it was mistake from the delivery side.

1. I was charged for excess hours.
2. Security refund not initiated for the booking made till...

Hi,

This is to inform you that i have rented a car on july 24th in bangalore and the car drops at hyderabad in july25th. The booking was inter state drop off with fuel charge reimbursement. The car was dropped off before the agreed upon time and a refund was supposed to be credited to my account within 48hrs of drop off as per their sms and email messages. Zoomcar app also mentions that refunds will be processed within 3-10...

I have book a car on may month. But due to pandemic alerts, i cancelled my booking on april month itself. But now august after 4 months still i didn't receive any refunds. I have queried many times in app. But no response....

I have booked a car from zoomcar for 22nd may 2020 under their 100% cashback offer booking id jps6no9yn (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to covid-19 pendamic, i have canceled my booking on 2nd april 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So i have emailed them regarding a refund....

I booked a car on 23rd july. Cancelled it on 24th july and booked a different car. But the refund amount of 10268 is not yet processed. Initially they told me to wait for 2 weeks and now the company is telling me to wait for 30 more days. I've lost trust in this company and i need help getting my money back....