Zoomcar Complaints & Reviews

Its been 50days where i booked swift car : ID JPS6N5V8S and cancelled due to some reasons still i didn't got any refund
I've called customer service 20 times i didn't got refunded please i request you to take complaint and get me refunded soon

I have booked a car nd i cancelled it coz i found a better option and i cancelled the previous one and rebooked the nxt booking i paid for both the bookings i made nd coz and cancelled the previous booking i was told my money excluding the to be deducted amount of 200 will be refunded within a span of 5to 15working days its been 3mnths and i never received the refund and now i tried contacting the customer care and never found a sarisfactory reply in fact they created a coupon code which i never needed i tried calling the person who called me and it seems that shes blocking each and every number through which i tried contacting her its been so trouble some i asked her to atleast cancel the coupon code which she made she told it will be done within 24hrs and now its been 4days i cant even contact the customer care i dont even know what to do

I have made a booking before 3months and i cancelled it within 24hrs of my booking they informed me that my money will be refunded with a deducted money amounting to 200 i have been waiting since three months and not even the process is initiated .And now when i try contacting the customer support theres no such service i guess i have been contacted by a person named revathi murthy nd she explained me initially she made a coupon code which i never needed and the story change she blocks what ever num i try contacting her i never received a satisfactory reply from her its been soo trouble some asking our own money to get refunded

I booked a ride from /chennai to coimbatore on 20 july and returned the care safely on 21st morning (Booking id: jps6nsh7q). Once the ride is over, i was told in at most 15 days refund will be given. Since then i tried to contact them many times over phone and the call never gets connected. I emailed them and no response.
On twiter, i asked them many times and after getting the booking id, they had told me very shortly they will do it and repeat tdefinitely he same post eveytime. It is 33 days now and no single paisa is returned to me.

On searching twitter, i find that hundreds of people are suffering the same issue and for many months and for lakhs of rupees.

This is definitely a huge financial fraud. I am attaching screen from my zoomcar app today showing refund pending, i am also attaching twitter reply from them. Also a few of the many complaints other users have posted in the last 2 days alone with same issue.

Worst experience related to refund
It has been almost a month and half since I cancelled book and still waiting for the refund money
When I contacted back you already told me that 2-3 weeks buts way past above said time.

You guys are completely making use of this covid reason to process refund guys please take customer service and refund process more serious as we already see many of this type of issues reported in review section this would be third time contacting you guys I've been following
Request you guys to take it up and resolve
Below is the booking screen shot attached

I had booked car for 36 hours i.e. dated 25-Jun-2020 to 26-Jun-2020 for which I made the total payment of Rs. 10, 588. They had mentioned refund of Rs. 2, 999 refundable deposit and fuel cost of Rs. 3, 000 post returning vehicle on 26-Jun-2020 .As per their terms and conditions, I was to receive the refund in 2-3 weeks from the date of return but it has been little more than month, I still haven't got the refund yet.

19jun 2020

Hi. This is yesotha from chennai

My zoom car booking id is jps6664hs

After many followups, no response from zoom till now for my cancelled booking in 26th april 2020 regarding the refund of rs, 4240.. (Due to covid 19 - cancellation done by zoom itself)

No one answering the customer care also, they just keep us hold for long time and disconnect it without talking.
I am a long time customer with zoom (More than 6 years). Didnt expect such a respone..

Also i sent lot of emails to their support team as well. But no response till now.

I would like to withdraw the refund through imps. Can u please help me out???

Priya replied back on jun24th saying refund will be processed soon.. But it is now 5 months gone and no refund and response from the team as well.. Very disappointed..

I have not received my Refund amount pending with Zoomcar since May20.
There have been countless attempts made by me to connect with Zoomcar but have received no reply.

I had booked (Booking id - jps6nss2l) the car on 25th july 2020 but i canceled it immediately. His total fair was. 1347/- (One thousands three hundred forty seven). But after cutting the cancellation fee, my rs.1147/- balance remains, which has not been returned even after 25 days has passed.

Its been 2 months that I completed my ride with zoom car and these scumbags are not yet initiating the refund.
There are several 1000 other reviews to verify with.

I have travelled to Trivandrum Kerala from Kochi kerala on May 5th 2020 by taking a zoom car for rent from Kochi. I have dropped the car on Trivandrum on the same day. I was informed to pay a security deposit of Rs. 3000 before taking the car during the time of booking and was informed that the amount will be refunded to me once I drop the car in Trivandrum. Also I was informed that the fuel charge will also be refunded. I have filled fuel for Rs. 700. However I haven't received the total amount of Rs. 3399 with a reduction of Rs. 300 as a drop down charge by them. I have followed up with the Zoom Car Kochi Manager, Mr. Krishnan. He assured that the amount will be credited in 7days. Till today I have not received the amount. I have even contacted the customer care but they are not giving a proper response.

I've tried contacting zoomcar for over 100 times for the past 3 months for my refund of rupees 2999/-. Neither my calls nor my emails are getting answered. I'm asked to wait for 2 3 weeks repeatedly.

Zoom order ID::JPS6NS7DU
I have booked zoom car for[protected] with home delivery option. I paid amount of Rs 1724/- through credit card.
Due unforeseen reason, zoom cars not able to deliver car to my home location. They cancelled my order.
I have been contacted zoom customer care more than 5 times for the refund. They are lagging the issue. Everytime they are telling refund will be credited in your account within 1 week. Now it's more than 40 days, still I haven't received refund.

I had made a booking on zoomcar, booking id # JPS6NYKUE, on 28th May 2020. The total refundable amount of Rs 3499, is still not credited to my account. It has been more than 2 months and I have not got a proper response from the customer care. When I try to reach them over phone, they are not giving me an option to talk to customer executive. Please take proper action to make the money credited to my account as soon as possible.

It's been 5 months that I haven't received my refund for a trip cancelled due to pandemic.
Always they have fooled saying give us 10 days or 2 days and so on but it's been 5 months and yet not received our refund. The amount is big and we are following up since a long time. The team says it's processed but I haven't received any such amount. Even the app shows processed and they are not giving clarity also.

I have lost my job due to COVID and emergency finances have to be arranged.
The customer complaint number is disabled and now even the one on which we used to connect last few times.
KINDLY HELP

I have registered on zap platform on 20th June-2020 and has paid amount of rupees 23430.00 and booked baleno car which was scheduled on 25th june-2020 for delivery. I received a call from zap team that vehicles are not available and amount will be get refunded.It has been almost 2 months and still i have not received any amount in my account and there is no proper response of my mails regarding refund. I request for refund.

Mobile no: [protected]
Registration date :[protected]

Refund of my cancelled booking is pending since 28th' May 2020. Full refund amount shows up under refund processing page of Zoomcar but it hasn't taken any step further. I have called and written mails to Zoomcar infinite times. But every time I received same reply through some personal number of their employees stating, "you would get refund within a week, sorry for delay due to covid-19 situation. "
Its been more than 75 days. Now my call doesn't connect, my mails aren't replied. This is not just a refund issue but mental harassment.
Booking ID; JPS6N18OX
The Refund amount is around Rs.20, 000.
Zoomcar is running scams on different fronts. Zoomcar is the worst!!

I booked a cab on 3rd july at 10 am and end the journey at 7 pm. As a security deposit total inr 4920 online paid to zoom car before starting the journey. At the end of journey total billing was inr 2221 remaining is inr 2699 still pending. Many times reminded to zoom car customer care and complained through their app but no positive response.
Request you to kindly resolve the matter as soon as possible.

Kindly find the attached invoice.

I have about 10, 000 rs refund pending with zoomcar from 3-4 months

I had subscribed to a Red Polo (KA03AH5837) in beginning of August 2020. The very first day, battery got drained and I had to cancel all my meetings. Repair happened the same day afternoon and I was assured that if problem persists then they would replace the battery or the car that very day. On 17th aug, again the cars battery was drained and upon calling, i was redirected to multiple people. Then i was told to wait till evening and later told that it cant be done today. I was dropped a mail for repair to happen at 7am next day and still zoomcar flunked the repair schedule. This has lead to another loss of 2 work days. Such a pathetic service and complaomt handling. I want a full refund of my money as already in 15 days, i had to take a leave of 3 days.