Zoomcar Complaints & Reviews

Address: BANGALORE

Website: www.zoomcar.com

Please provide the refund for the below two bookings as it has been so long for that:

1. Id= jps6ndqff (Ph no. [protected])
2. Id= jps6ndzmz (Ph no. [protected])

No refund has been issued for both the bookings.

+2 photos

Zoomcar customer support has been notified about the posted complaint.

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Address: https://www.zoomcar.com

My booking : JPS6NJU9K was cancelled due to lock down on 25th March.
I was assured, that there are no outstanding charges and I'll receive Refund of full amount, i.e. Rs 7, 459
Whenever i am inquiring about my refund - they just reply the same message again and again
"We are sorry that the refund is yet to be processed. Please be assured, the refund will be processed on Priority."
I am waiting from last 6 months and yet they just send the same response.
Really disappointing to see this service after taking 50+ rides.

Zoomcar customer support has been notified about the posted complaint.

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Hi team,

Please refund my pending amount of ₹13517 for the booking JPS6NJ3LO. This request is pending from April 2020 Even after constant follow ups through email, as you guys don't pick calls anymore.

Really disappointed. Hope this will be an eye opener and will help initiating the refund.

Regards,
Neeraj Sharma

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Neeraj,

Greetings!

We understand your disappointmenet here. Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Total 3 refunds are still pending - jps6nd2xf, jps6ndqmr and jps6ns1ik which the total money comes to 15, 000 inr. The sla is breached for all the above bookings refund. We will file a fraud/420 case if this refunds are not processed by september 1st as this caused financial problem/loses.

Worst customer experience i have witnessed by zoomcar.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Karthik,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Website: zoom car

Zoom car booked on 21st July with JPS6NSQLF Booking ID was cancelled by the zoom car team and I was notified that the refund has been initiated which will be credited within 15 days. However I still have not received the payment, to which neither customer support answers the call nor they email back.

Please get this done ASAP

Thanks

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Omkar,

Greetings!

We are sorry for the delay caused. We are already working on processing all the refunds and it will be done on priority.

Regards,
Appachu
Zoomcar

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S

Srawan Thapa

Oct 5, 2020

Zoom car booked on 2nd Sep with JPS6NDBM1 Booking ID was cancelled by the zoom car team and I was notified that the refund has been initiated which will be credited within 15 to 30days. However I still have not received the payment, to which neither customer support answers the call nor they email back.

Please get this done ASAP

Refund status - JPS6NSQLF Booking ID - Comment #3743766 - Image #0

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Hello,
Dear sir/madam

I booked a zoom car through car app on 23th march (Booking id : jps6n36p8).

Same day within an hour of booking had cancelled because of during the lockdown problem.

I called to zoom cars customer service about cancellation and deposit amount refund. They told me that refunded will be happen within 7 working days.

In app it's show that your refund was processed but i still didn't get my refund amount.

I called many times to customer service centers of zoom cars but they didn't respond properly.

Please file a case against zoom cars.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Anil,

Greetings!

Please accept our apologies for the delay in response. We beleive you have received the refund.

Regards,
Appachu
Zoomcar

Aug 06, 2021

Updated by anilvirani I have not received refund yet. please give my money.
Zoomcar Cheater Company.

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Address: Benglore

I had booked a car with zoomcar Booking I'd-JPS6NYHZC on[protected], travel period 2-7-2020 to[protected], but I had cancelled it much before travel date on[protected].
According to policy refund must be given within 7-10 days, but after 70 days I didn't get my refund.I had filed a complaint in National Consumer Helpline docket I'd[protected], after waiting for 1 month NCH agent told me to file a case in consumer court. On 20th August I had sent a legal notice to them( attached below) but no response from zoomcar.Please refund my money within 2 days

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Sagar,

Greetings!

We are sorry for all the distress caused. We do not want to keep our customers waiting for the refund. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here.

Regards,
Appachu
Zoomcar

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C

Chaitu1293

from Mumbai, Maharashtra

Oct 1, 2020

I had booked a car with zoomcar Booking I'd- JPS6N002Z on 12th Aug'20, travel period 13th and 14th Sept 2020, but I had cancelled it much before travel date on 14th August 2020.
According to policy refund must be given within 7-10 days, but after 45 days I didn't get my refund. I had already lodge a complaint on consumer affairs. Whenever I used to call customer care they said wait for 48 hours and now it's been more than 45 days I am loosing my patience. From yesterday I am not able to connect with customer executive because they have removed their IVR selection for that. Now I am really worried about my money. Please refund my money as soon as possible.

Money stuck as a refund - Comment #3741793 - Image #0

Money stuck as a refund - Comment #3741793 - Image #1

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Address: Banglore,Karnataka

Hi Team, please note that I have cancelled my trip with Zoomcar on 16th July 2020 with order id JPS6NSJS9, After following up with the customer care team..they told that within 1 month the refund amount will be processed. However it has been 45 days and I haven't received the refund amount till date.

I have sent multiple emails and follow ups..However ended up with no response from the team.

Hence requesting you to look into this issue and help me in getting the pending refund amount.

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Ramarao,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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15, 100rs amount got deducted from the bank end but booking failed in zoomcar page.. When would my money be back

+1 photos

Aug 28, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

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I have done a ride almost 2 months ago.
But i did not received refund till now, even zoomcar support team is not responding to my mails.
Please help me to get back my money.

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Aug 27, 2020

Updated by Vips jain chhajer My registered main account- [protected]@gmail.com

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Hi Team,
I have completed my booking one month ago and i havent recieved refund yet.

Booking ID JP6SNSAQ3
Booking ID JPS6NSY2Z

thanks
vasanth

Zoomcar customer support has been notified about the posted complaint.

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My email is [protected]@amitshibha.com and I am blacklisted by zoom car for no reason and unable to make any bookings. Tried reaching customercare but no reply and can't get any representative. This is just absurd. Please give a valid reason to blacklist or resolve the issue.

Aug 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry for the inconvenince caused. We did check our records and have made necessary changes under your Zoomcar account. Please have a check and revert if you face any issues.

Regards,
Appachu
Zoomcar

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Hello Sir,
I Booked a zoomcar on[protected] and Returned the car safetly after mentioned time limit. Since then i have been trying to get my refund back of Rs.2507/- for that I called them several times but they are not giving any response. kindly resolve my issue as early as you can.

Thanking You
Azam Khan
[protected]
Booking id JPS6N56FQ.

Zoomcar customer support has been notified about the posted complaint.

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I have been using zoomcar from two years now and a few months ago they blacklisted my account without any intimation or reason.

My Email ID is vsr.[protected]@gmail.com.

I have been trying to contact them via email, call, even through their 'contact us' portal with no help or resolution. There is no response from their end. This not a good customer service without a certain response. Please revert back the blacklisting as soon as possible

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Karan,

Greetings!

We are sorry for the delay in response. Upon checking, we see that the account is active. Please revert if you face any issues in making the booking for us to have a check and do the needful.

Regards,
Appachu
Zoomcar

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Hi,

Zoom car is not providing my refund amount, I have called and complained their customer service team twice.

Now I am not able to reach their customer service team, they have changed the software I guess, I’ve asks to enter the mobile number followed by # key but nothing happens, I have tried to reach them several times but ended up here

+3 photos

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Address: Banglore

Zoomcar booking id jps6nj6s1
Zoomcar booking id jps6n0iz5

It has been more than 5 months i have cancelled my booking however zoomcar haven't returned my refund.
Zoomcar customer care is not providing any information.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2020

Zoomcar Customer Care's response Hello Amit,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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Address: Adarsh Colony nimbahera 312601, Adarsh colony Nimbahera

Website: zoomcar.com

Actually i had a booking of hyundai creata from udaipur, from 11th of jult to 15th july, and it was cancelled due to some reasons
Booking id :-jps6n5y87 and it was told to me that the refund would be iniatiated soon to me, but until now i have'nt received my refund and i want to submitted my fee of collage. So please send the money back so that i can pay the fee

+1 photos

Aug 16, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Akhil,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund and the amount will hit the source account as soon as possible. Rest assured, you will be notified once the refund is processed.

Regards,
Appachu
Zoomcar

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I cancelled my zoomcar booking on 2nd Jjuly. I was told refund will be processed in 7-14 days, i've been calling and sending emails repeatedly regarding refund but all i get to hear is wait for 24-48 hours, even after talking to supervisors, they had said same which is not processed yet. I don't really understand why is it taking a lot of time even after giving more time than requested.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Arun,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

Date: 23rd June, 2020
Refund Amount: 7442/-Rupees
I have cancelled the Zoomcar on 23rd June, 2020 and was supposed to get refund of 7442/- Rupees within 7 days. After multiple follow ups on twitter as not able to contact them directly (they do not call back or reply) they say they will refund but yet not refunded the amount. I see there are lot many other customers who have not received the refund yet. Please look into the issue .

+3 photos

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Zoomcar Customer Care's response Hello Ankush,

Greetings!

We understand your disappointment here with regard to the delay caused in processing the refund. We are already working on settling all the pending refunds. Please be assured, the refund shall be settled very soon. We request your kind patience and cooperation in the interim.

Regards,
Ramya

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 129

No refund received since long. Multiple follow ups done

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refund not initiated for april month booking

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Refund pending of 13517

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No refunds

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Refund status - JPS6NSQLF Booking ID

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Where is my money

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Money stuck as a refund

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Pending Refund with Zoomcar

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Booking failed but amount deducted

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Refund related and not contacting the there team

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Refund not yet happened

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zoom car blacklisted

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Delay in refund of my amount

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my zoomcar account blacklisted for no reason

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Refund pending and no response from zoom car

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Refund not received since last 4 months

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My money not received yet

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Refund Pending - JPS6N5ZTU

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Refund not received for Booking Id JPS6NOLR1

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Refund not received since 1 month

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