Zoomcar Complaints & Reviews

I have completed my trip on 13 jun 2020. But till now i haven’t received my security + fuel recharge refund amount back. It almost 3 month completed. Worst service i have seen ever. Online status shows refund initiated unfortunately nothing is happening. I have email them many times but they are not providing me any response. My booking id is jps6nyxby.

I had subscribe a priority zoom car paid advance 1 month rent and deposit. I had issues uploading my documents. Contacted zoom car but received no answer so had to cancel the subscription. After 100s of email they are not return ing my money.

I had cancelled my booking on 26th June, 2020. Please find below the text notification which I have received from Zoomcar on the same day. I haven’t received my refund yet.

Hi! Your Zoomcar booking(id: JPS6N1GDU) has been cancelled. Refund of 4935 will be initiated by Sat, 27 Jun 19:41. View details of your booking ( https://www.zoomcar.com/bookings/JPS6N1GDU/paymentsummary )

I have book a cab in the month of may till june and give all the amount in advance.
Continuously chasing for the invoice copy of the amount paid and refund of the security amount submitted.

Given many reminder to them as per there policy they should provide with in 15 day but now 2-3 already passed
There customer care number did not pick the call and from facebook there reply is not sattisfactory

I have not received my refund for below booking id's. Its been more than 6 months now.
Jps6noekl
Jps6n1hfi

Please refund my money back.

I had booked a tiago diesel on zoomcar for 7th september from 11:30 am to 9:00 pm. I got the delivery details by sms. So i called them for confirmation. I didn't a proper response from them. I got a call from zoomcar saying tiago diesel has some maintanence problem we'll be giving you the toyota glanza petrol. I agreed. Then we had a confusion on delivery and pickup that was also resolved. I got the car delivered a bit late. Then at before pickup i had a call from zoomcar for apology as inconvenience caused to me. And gave me credit points for that. After that their driver was late i had to wait for one hour at the pickup location. I had fuel refund pending of rs.160. And suddenly after 2 days they charged me some inconvenience fees of rs.2000.

I have taken zap subscription from zoomcar.com 2 years ago. I have fulfilled all the policies and deposited the security amount as demanded by them.
I wanted to end my subscription so i told the company in advance and served the notice period in the month of february, 2020, and then my subscription ended in march, 2020.
My account was also disabled by them once the subscription ended.

But, they haven't refunded my security deposit amount worth rs.12500/- yet. I have been calling, mailing them since 6 months now but no response. This is very disappointing and i am feeling like cheated. As i have always paid my rental amount on time and now its the turn to get back my money, but they are not responding to it.

I have been wasting my crucial time in chasing them but they are too rude to reply even, they just make stories in email. Please help us in getting my deposit money back. It's a big amount and i need your help seriously to settle my concern.

Attaching the email conversation that i have been following up with them.

I need to receive a refund amount of close to 10, 000. It is already been 3 months now, but I did not receive my refund yet. When I call to the customer care they won't respond. When I mail them, they are looking into the issue and they need week's time to resolve it. Each and every when I mail they give me the same response. I have been mailing them from past 3 months.

Hi I don't receive any refund from my booking cancellation and zoomcar customer care not respond any mail or call

Regarding my past trip id : jps6nycjz. Trip has started and ended on 25th may'20 and 26th may'20 respectively. It's almost 100 days of completion of trip. But still i did not received my refund of 3000inr. Now a days its not possible to reach zoom customer care through call or mail. I have been connected with them couple of occasions, every time they will convinced me with "it will credit within 15 days" its been so far more than 3 months didn't received refund amount. Its not matter of money, but its matter of trust against the company and they need to respond to the customers about the deny in refund via mail or messages. Their reason for delay in refund is not optimistic, if the delay is because of server issue how they granting for new bookings and payments. Its totally fraudulent of zoom car.

I had cancelled my booking on 19th may 2020, booking i'd: jps6nkw35. Since then the refund amount of rs. 19, 021 has been pending and every time i called them i got the same reason that "due to covid19 situation they are facing some internal systems issue", which is just a deceptive reason they are giving. Now their customer care number is also not working and i have submitted multiple complaints via the app but to no use. It is already been 4 months now, but i did not receive my refund yet. They are just keeping me in hold for the past 4 months saying it will take a week to resolve and someone will call back, but no viable or satisfactory resolution at all. Highly disappointed with the company whose service i have been utilizing for the past 5 years. Losing my trust in the company for any future bookings. Please help to cascade the same.

I had cancelled my booking on 2nd may 2020, booking i'd: jps6nkhj9. Since then the refund amount of rs. 16, 302 has been pending and every time i called them i got the same reason that "due to covid19 situation they are facing some internal systems issue", which is just a deceptive reason they are giving. Now their customer care number is also not working and i have submitted multiple complaints via the app but to no use. It is already been 4 months now, but i did not receive my refund yet. They are just keeping me on hold for the past 4 months saying it will take a week to resolve and someone will call back, but no viable or satisfactory resolution at all. Highly disappointed with the company whose service i have been utilizing for the past 5 years. Losing my trust in the company for any future bookings. Please help to cascade the same.

I had made car booking on 26th june 2020 and trip was end... But since then i didn't get refund of security deposit amount of rs.1500 till to date..
I has been completed nearly 3 months..
I regretted to say that zoom car service centre are pathetic and irresponsible behaviour..

On sep 7th 2020 i booked a car for site visits from zoom car application my id was :-jps6na131 my booking was from 2pm sep 7th 2020 to 2am sep 8th 2020 woth 120 free kms as my work is completed before i ended my trip at 10:41 pm.
Here comes the main issue as my trip was completed the car executive work is the check wheather the car condition is good as given before starting the ride or not (Dents, extra kilometers, interio cleaning, spare tire) he checked everything i had driven the car 114kms extra as per zoom car charges i have to pay 114*11 = 1254.
So the car executive demanded to me pay immediately bye hand cash i will give you the receipt, i told him i didn’t get my wallet and my phone battery is low you update me on application i will pay through the zoom car application, as we were having the heated argument he blackmailed me if you won’t pay me by the time you go home it will update 5000 extra you have to pay that i immediately called to customer support and intimidated regading this issue and mailed them to they told me we will raise a complaint against this issue you will get a call back within 24hours..!!
By the time i reached home at 11:21pm he updated as 4254 as outstanding amount, the amount which i have to pay is 1254 but he updated me 3000 extra again i called the customer support they told the amount will be reversed..!! Yesterday evening i got a call from executive and i asked him how can you change me 3000 extra he the executive replied they were alcohol bottles found in the car that’s why we charged.
I immediately raised a question if my trip was ended at 10:41 the outstanding was 1254, if my trip is ended means the executive checks each and everything and ends my trip as we were having the heated argument he blackmailed me i will update more if you won’t pay immediately, he updated at 11:21pm where my trip was ended at 10:21 pmas i was expecting a positive response from the customer support after all this wait and explained the situation at the end he just replied we are sorry sir you have to pay the outstanding amount 🤷‍♂️🤷‍♂️...!!
So i am going to raise the voice on this fraud and he used some abusing word in that heated argument unprofessional executive...!! I lost my self respect very poor customer service

My staring trip odometer reading was :- 65821 and end = 660856
My registered mobile number :- [protected]
The executive name was mohan or mahesh i guess

Sir/Madam,
I subscribed a swift car with zoom car in the month of March. it's been around 7 months, customer care executive not responding with full information.
I want my full subscribed amount be refunded..
Please help me
My registered email id with zap.[protected]@zoomcar.com is"[protected]@gmail.com"...

I my booking was cancelled and they have confirmed for a refund but its more than three months still no refund received

Hi team,
Unexpectedly my relative got covid-19 positive and our trip got cancelled. I was charged 50% as cancellation charges which is really very high. Kindly please consider the situation and charge less amount. I am trying to reach customer care but no proper response. I am really worried that no reply for email also.
Booking id - jps6ndvgd
Mobile number - [protected]
Cancellation amount - 1449

Thanks
Dinesh

Hi,

-i am regular customer for zoomcar and i was (Am) fan of zoomcar, but when i have plan for outing with family for 3 days thurs, fri, sat (23rd, 24th, 25th).

-i have booked scorpio on 23rd and its good exp. Then for friday i have booked xuv500. Pickup time is 6:30 around. And i got the message at midnight that xuv500 is not available. When i wakeup at that time i get to know that xuv500 is not available then i call to customer care and he said we can give you 2 options scorpio and tata hexa. So i have selected tata hexa.

-now i have picked up the hexa in place of xuv500 which was arranged at last moment. So may be possible that hexa is not maintain properly and on end time whichever car is available that was given.

-so when i return from the trip on the nasik highway at 6pm on 80 km speed and i am taking right turn and tyre is tear. I lost my control from the steering,, any how i manage and take the car at side and then see that the upper layer of tyre is 0. 5 km back on the road.

. We thank to god that no vehicle is behind us other wise people pray for rest in peace. We would dead. It is totally bad experience with zoomcar.

Tyre have done remote. It is not original type otherwise layer was not remove from the tyre. And we know that is the remote one tyre as my father was doing tyre business. And now jack is not enough to up the car. We bag the jack from the car which are pass from the highway. At this time at 7 o clock we are on the highway with family and ladies as well which is totally risk.

-any how we change the tyre and start again. We reach at home. Now when i drop the car then man who is taking key saying you have to pay charge for tyre and that is 8000. What the hell?. No value for our life. If we dead then who is responsible. He said no no you have to pay the charge. I said it is your big mistake you haven't check the tyre before deliver the car. It is remote tyre not original tyre which is very cheap. Now i will not pay anything. I want my refund 600 of fuel and now you will give me the amount form our life. I will go to consumer forum. Complain against zoomcar for this. And give review on google that dont use the zoomcar they are not maintaining the cars. Its better to go with revv, drivezzy and other company.

-i went to other place on saturday with drivezzy car. And car is well maintained. You can ask to any tyre company that if tyre is original then it will not remove the upper layer if tyre tear? You can get the answer.. Thanks this is the last trip with zoomcar i never go with zoomcar. We see the god when tyre is tear on running car. You can see the attached image. You can go with zoomcar on your risk of life. This is the real time experience with me and my family.

Name:- divjot banga
Place:- bangalore
Booking id:- jps6nkogk
Vehicle:- maruti suzuki
Journey start date:- 30.04.2020 12.00am
Journey end date:- 04.05.2020 12.00am
Amount:- rs. 9357

Due to covid lockdown, i cancelled my booking thru zoomcar app in my mobile. The app is showing refund of 9357 is successfully processed but i have not received money till now.
After several emails, i did not get any response from zoom car. I am mentally and financially stressed due to this. It's a big amount for a middle-class person like me, also my company has reduced salaries so i am suffering financially.

My trip ID JPS6NOF0M and I had total 6 bookings with zoom car, I had cancelled all my bookings on 24th March 2020, I have called them 100 times, sent many emails, Zoomcar is not responding to emails and on every phone call they promise to refund my money in next 14 days, I think the company is about to close, and hats why they are refunding they amounts and just fooling people, my money about ₹ 35, 000/- is stuck with Zoomcar for the last 6 months