Bajaj Allianz Complaints & Reviews

Hi I'm Meduri Pawan Kumar.
My brother and myself were loan applicants in 2 Home loan accounts number LAN LNDRK[protected] & LNDRK[protected] we took from Aavas finance.
My brother Meduri Shashikant was the main applicant and he was insured by Bajaj Allianz as per conditions of Aavas finance. Unfortunately my brother got expired on 1st May 2021 due to COVID and we filed death claim duly on time and claim was approved also from Bajaj Allianz on 28th sep 2021 but till now as on 25th Dec 2021 they have not paid any amount to Aavas finance and are just delaying the matter.
Everytime I call customer care or email them i just get a general reply saying it will be done soon and need few more days time.
The EMI amount was shared by me and my brother but after his demise i somehow managed and kept on paying home loan EMI's myself for 4 months as I was told by the bank that claim will be settled in 2 months time only but it kept on dragging for 6 months and when I got failed to pay EMI's Aavas made by account NPA. Now I am stucked up from both sides .No funds to pay EMI and Bajaj is not settling the claim. Please help to get this situation resolved and get my claim settlement money from Bajaj Allianz.
.Attached are the documents for reference:-
-death certificate of my brother Meduri Shashikant
-NPA letters
The email communication thread with bajaj alianz is mentioned below:-

Dear Sir,

Have forwarded the cases for processing, will get the same done in this week and update you.


Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 21 December 2021 10:17
To: Priya Mankar/Pune HO/Central Operations/Life
Cc: vikas.vaish_aavas.in; abhishek.jain_aavas.in; deepak.[protected]@aavas.in; nargesh chauhan; AAVAS FINANCIERS LIMITED
Subject: Re: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Priyanka

Today is 22nd December.
Now it's almost 4 months since claim got approved.
Now how much more time does Bajaj needs to send pay out ????
Iam repeating again that my loan account is in NPA only due to delay in sending payments by Bajaj to Aavas finance .
4 months is more than enough for any claim to settle .
It' seems its just getting intentionally delayed
If claim is not settled with in this week then I will be compelled to go for alternate legal options .

Regards
Pawan Kumar Meduri


On Sat, 18 Dec 2021, 12:18 pm Priya Mankar/Pune HO/Central Operations/Life, wrote:
Dear Sir,

We are awaiting approvals from higher authorities for the payouts to be processed. As soon as the approvals are received will have the same processed.

Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 18 December 2021 09:48
To: Priya Mankar/Pune HO/Central Operations/Life
Cc: vikas.vaish_aavas.in; abhishek.jain_aavas.in; deepak.[protected]@aavas.in; nargesh chauhan; AAVAS FINANCIERS LIMITED
Subject: Re: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Ms Priyanka

This is 3rd reminder !!!
As per your below email you said payment will be done in 7 to 10 days .
Today is already 18th dec and its 10 days passed .
Please share payment proof for reference urgently.
Iam in lot of pressure with my account going in to NPA.
Already Iam in too much stress for losing 3 members of my family and this payment burden is causing more burden on me.

Hope you understand.

Thanks & Regards
Meduri Pawan Kumar

On Wed, 15 Dec 2021, 10:50 pm Pawan Kumar, wrote:
Hi Priyanka
2nd reminder ...

Please revert on below email.
Again I spoke with your claim department person Mr Argha today and he has the same repeated status that it will take more time for sending pay out to Aavas finance and it's in process .
Claim got approved on 25 th September and it's already more than 80 days .

Iam served with NPA notice from Aavas finance only because of delay in sending pay out from Bajaj finance .

Why is it taking so long?.
Ultimately Iam the big sufferer here.

Please revert with specific date of when exactly payment will be sent to Aavas .

Thanks & Regards
Meduri Pawan Kumar
[protected]

On Mon, 13 Dec 2021, 10:41 pm Pawan Kumar, wrote:
Hi Priyanka

Thanks for your revert but as per my phone communication with your customer care claim department person Mr Argha, he said as per their updates as on 4th December it will take 7 to 10 days for the pay out to be paid to Aavas finance.

Today is already 13th Dec .
Please confirm for exact date of pay out as Aavas collection people has already come to my home to paste notice of NPA and they sent notices of NPA by post as well .
Also Iam surprised to see that Aavas appointed Bajaj Finance as insurance company against life insurance policies of loan borrowers and now they are the ones who even doesn't wait to get this claim settled and immediately issues NPA even when co applicant has paid EMIs for several months after the death of main applicant.!!!


Thanks
Meduri Pawan Kumar
[protected]

On Thu, 9 Dec 2021, 8:02 pm Priya Mankar/Pune HO/Central Operations/Life, wrote:
Dear Mr. Pawan kumar,

Very sorry for the inconvenience caused to you.

We are processing both the policies and will get the same done in 7 – 10 working days.

Thanks & Regards,
Priya Mankar
Ph. No. 020 – 66286497.

From: Pawan Kumar [mailto:[protected]@gmail.com]
Sent: 09 December 2021 13:39
To: vikas.vaish_aavas.in; Priya Mankar/Pune HO/Central Operations/Life; abhishek.jain_aavas.in; deepak.[protected]@aavas.in
Cc: Swadesh.[protected]@auhtm.in; nargesh chauhan
Subject: Death claim status of 2 polices

"CAUTION: This e-mail is originated from outside of the organization. Do not clicks links or attachments unless you recognize the sender and know the content is safe. If suspicious email, forward to "Infosec.[protected]@bajajallianz.co.in”."

Hi Ms Priyanka

Im Meduri Pawan Kumar, This is regarding death claim status of below 2 policy numbers of my brother Meduri Shashikant.
Policy no
[protected]
[protected]
I was told by your customer care department couple of times that claim is approved on 29th sep and will be paid to Aavas finance soon but till now Aavas has not received any claim funds and Iam continuously asked by the bank to pay EMI's on time.
This claim got approved 3 months back and till now no positive status is received .
In this home loan myself and my brother were co applicant and applicant and after my brothers demise the entire pressure on paying emi came to me alone.
It was very difficult for me to pay but still somehow I managed to pay from last couple of months.
In oct end I was told by the Bajaj customer care that by 1st week of Nov funds will be SURELY paid but none of the payment got paid and again I was told on 26th Nov that funds will be paid by 1st week of Dec but till now no payment is paid by Bajaj finance.
I was able to pay only one EMI for Nov month and bank made this loan as NPA and attached is the circular they got published today.

please check and let me know what's the exact current status of this claim and when exactly Aavas will receive its claim fund.
I DONT HAVE ANY MORE MONEY TO PAY EMI's and it's taking too long from Bajaj to settle the claim.

Iam already in pain of losing my brother and parents and this financial pressure is creating more mental pressure on me .

Hope you understand.
please advise for a definite pay out date on this email .

Thanks in Advance.
Best Regards
Meduri Pawan Kumar
[protected]

On Tue, Aug 24, 2021 at 5:23 PM Pawan Kumar wrote:
Hi Sir

Please advise for any updates of my claim.

Thanks & Regards
Pawan kumar meduri


On Mon, Aug 16, 2021, 1:17 PM Pawan Kumar wrote:
Dear sir

Please find below 2 loan account numbers
LNDRK[protected] & LNDRK[protected].

Regards
Pawan Kumar Meduri

On Mon, Aug 16, 2021, 1:16 PM VIKAS KUMAR VAISHAY wrote:
Please share Loan numner.

From: Pawan Kumar
Sent: Saturday, August 14, 2021 12:47 PM
To: Swadesh.[protected]@auhtm.in
Cc: Vikas.[protected]@aavas.in
Subject: Pawan Kumar Meduri Certificates

Hi Swadesh ji /Vikas ji Please find attached SMC and Ration card copy with all 4 members of family mentioned there. Now I'm the only survivor here and rest 3 are expired. Home loan was in
Caution! This message was sent from outside organization.Don't click on links, attachments or reply, unless you trust the sender.
sophospsmartbannerend
Hi Swadesh ji /Vikas ji

Please find attached SMC and Ration card copy with all 4 members of family mentioned there.
Now I'm the only survivor here and rest 3 are expired.
Home loan was in name of My brother Meduri shashikant.

Regards
Pawan

[protected] Forwarded message[protected]
From: Pawan Kumar
Date: Sat, Aug 14, 2021, 11:15 AM
Subject: Fwd: Certificates
To: Pawan Kumar


[protected] Forwarded message[protected]
From:
Date: Sat, Aug 14, 2021, 11:13 AM
Subject: Certificates
To: Pawan Kumar

Certificates
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”
DISCLAIMER: This email communication/message, including any attachments, may contain proprietary, confidential and privileged information of our company i.e. Bajaj Allianz Life Insurance Company Limited [also herein referred to as BALIC] including that of our representatives, customers, partners, affiliates and/or Group Companies, for the sole use of the intended recipient(s), and is Strictly Confidential and protected by law. If you are not the intended recipient, please notify the sender immediately and destroy this message, all copies of the original message and attachments, if any, from all your computer/ mobile/ network systems/ servers/ CPU. Any use of this message by an unauthorized person either in original or altered or modified form and/or for the unauthorized purposes of review, use, disclosure, dissemination, forwarding, printing or copying of this message or any unauthorized action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Allianz Life Insurance Company Limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages to our network can be subject to such lawful supervision as Bajaj Allianz Life Insurance Company Limited deems necessary in order to protect its information, rights, interests, documents, records, and reputation. Bajaj Allianz Life Insurance Company Limited prohibits and may take suitable steps to prevent their information systems from being used to view, store or forward offensive or discriminatory or prohibited/ unlawful material/ records/ documents. If this message contains such material, please report it to [protected]@bajajallianz.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Allianz Life Insurance Company Limited does not accept any liability for viruses/Trojans. To report any incident of corruption, please write on [protected]@bajajallianz.co.in.”

I have made an online transaction for payment of Insurance Premium for Baja Allianz General Insurance Co from Mobile App of the said Insurance Company on 16th December 2021 for Rs. 3918./ The amount has been debited to My Bank Account with Union Bank of India, but premium is not received by Insurance Company. Please help for refund of amount

I am not sure if

My BAJAJ ALLIANZ Motor Insurance Policy number is OG[protected]-00000379. This was paid on 17th October 2021. As informed by Maruti Suzuki Insurance Broking, I decided to renew the Motor insurance with Maruti Suzuki Insurance Broking as it is really cheaper and has a difference of 4K in the insurance amount when compared with the amount that was paid with Bajaj Allianz. So I renewed my policy and paid the insurance amount with Maruti Suzuki Insurance Broking on 26th October 2021 and thereby requested Bajaj Allianz to cancel the insurance which was paid at first citing the whole reason. An acknowledgment from BAJAJ Allianz along with the ticket number 04591242 was received on 28th October 2021 asking me to share the alternate copy of insurance that was paid with Maruti. Even after the alternate copy was first shared with their Customer representative Mrs. Pranitha via their Whatsapp customer service there was no response after a week or so. So I tried connecting with their customer representative again on 9th November and enquired the reason which they reasoned as the alternate copy of pdf is not yet shared they can't initiate the request. Again I was patient and shared the same via email to their customer service email address. But there was no response after a week [16th November 2021] and I called the customer service again and they were saying the below-highlighted part each time when they were dialed on phone " I will highlight this issue to the next level. Please wait for another 48 hrs for cancellation and after which it will take 7days for the amount to get refunded to your bank account". The ticket number was 4832433. Then I waited for a few more days till 25th November when I again raised a complaint on the same. The complaint number is 04832433. The last day I followed up with the customer service team was on 12th December 2021 and they asked me to wait for another 48hrs which I agreed as I have already waited for more than one and a half month just for canceling a motor insurance policy and initiating a refund.
So as a customer I would like to express my strong discontent and hatred towards a reputed brand like Bajaj as I don't see them applying their motto anywhere in their business. As a consumer, I thought of sharing this experience with you all. This might help you to avoid a huge mistake while dealing with BAJAJ ALLIANZ. I am not sure when are they going to canceI the policy and when I am going to get the refund.
I have attached a few email evidence for your kind reference.
This is my contact number [protected].

I have received email from Pine labs to renew my motor insurance and I paid 8027 Rs. Money did not reach to Bajaj Allianz and my policy on not renewed. Is this a fraud?

Up83ax1909 splendor plus motorcycle meet an accident and all the damage parts exept silensor is only covered in insurence as per company...Plz solve my issue by giving me silensor under insurence/////

thanks
arman khan
[protected]

To
Bajaj Finserv

Date[protected]

Subject - To know the reason o[censored]nnecessary charges deducted from my account.

Hi !!! I'm Shobhit Sharma from Jabalpur (Madhya Pradesh) . There are Three loans going on the name of my father SHAILENDRA SHARMA . On account of this death on April 26 we had settled all the three loan on JULY 15 and have the NOC of it .

But Despite of that Some charges amounted 295 had been deducted 5 TIMES FROM SEPTEMBER 15 - 17 from my account no.
[protected]. I had already visited near by center of Bajaj Finance manytimes but they are not cooperating with us .I am attaching the NOC of all the loans which had me going on As well as the account statement.

The mobile number from which the loans are going is ([protected])

I hope you see to our problems and come up with a solution as soon as possible

Yours sincerely
SHOBHIT SHARMA

Dear sir,

I send lots of mail to ICICI bank and Bajaj Allianz care. but not resolve
my issue. i register Auto debit mandate account to sbi from icici on dated 4 june 2021. also mail to icici from close my account ( during covid
pandemic) . in this period i pay my emi premium manually from sbi . because of auto debit to sbi is not work.
after that i join my company back to oman. and activate my icici nri
account again ( i mail to icici and activate again )

in the November i start first transaction my salary to icici . after 3-4 days on dated 12 Nov 2021 Debited 590 rupees on 17 times (590x17=10030) without any notification by icici bank. message or mail . i keep this amount for maintain MAB .

for changing my account to sbi on 4 june 2021 i attached a screen shoot.
this is may be Bajaj allianze system or server mistake if not changed mandate account on dated 4 june. this is not my fault. i again try on October 2021 that time changed mandate account to sbi. customer care exicutive also unable to solve why not changed before by website.

Bajaj allianz higher management also aware from my issue but not answering anything .

Mr Tapan singhel (CEO), customer care executive : trpti kakade, ashish gupta, ketki kerkar priyanka gajbhiv etc replying me same answer .

only rounding email and give me SRN number not solved my issue till date. i got SR Number : 98131682, 98000649, 98083001, 4972511 etc

Thanks and regards,
chetan bairagi

I did claim for my brother who lost his life due to covid and with all formality now company is not providing full settlement.

They are saying that due date was 3rd may 2021 for that claim but from may first our total family was suffering with covid.. and after 2 month means on 17th june my brother expired.. and he is doing work from home and after all lockdown and situation get well his wife managed to go to Bangalore work location of his husband then we got all documents and proceeded the last premium also..

Now company is not considering this ..
Where is the issue of my brother.
He is paying all premium in tym but due to covid he is unable to pay and after this lose we paid as discussed with customer care with fine..

I need total amount any how 2000000.. other wise i will go to court.. this is totally unacceptable..

Dear team
Please cancel my POSP Liscienc my pan reflacting POSP Liscienc so cancel this Liscienc and update me

They have transferred 12.80 lakh into my account while your executive gave wrong information that amount will be in Experia porta and in future i can withdraw the amount if I will have requirement.

I already transferred 12.90 lakh into experia portal and want to close the account but Now they are saying the account can not be closed and there is a force close charge and annual charges are there.

Dear sir
I hade a policy of bajaj Allianz 29 of nov i make a payment via paytm wallet 3190 rs my payment successful by paytm wallet to billdesk but Bajaj Allianz sent mail to me and say payment not received tho bajaj so please i request to you chek my payment status of 3190 and refund my payment as a soon

My Claim Number :[protected]P

Why My Cashless is denied as always???

Dear sir

I gave my car to Prem Motor Gurgaon for repair under Insurance claim. But the person who inspected car who has not respond properly. I am pursuing my case since[protected].

I am totally handicapped without car and I am unable to attend the office and other business work.

I want to approve the claim as soon as possible. I have received the claim approval. The main part of car damaged by accident has not been considered. I have save life myself and my family. your representative wants that your life should be damaged then only insurance can be claimed.

On[protected], I will take my car or will be repaired myself. The bill be submitted to you along with personal loss due to delay in approval of insurance claim and half part approval of claim. I need to be approved all parts and main cause part of accident.

Please get it approved for all parts of the car inspected by another representative.

I have raised a request for ownership transfer for my policy and even after 90 days they have not taken any action on that. Now someone has hit my car from back.
Still they are not even reply to our emails.

Dear Sir,

I met with an accident on 18/10/21 at 8:45am. In this accident my car is hit from front as well as back side. Insurance company executive who inspected my car, only approved back damage. for front damage is not approving.

Explanation is given that Your accident is not relating with damage. I am not satisfied with this explanation. I request him for what is criterion for how you judge the accidental damage which is not clarified by him.

My insurance policy no. is OG[protected]-00126940
Policy type is zero depreciation.
Policy time period 17-Oct-2021 to 16-Oct-2022

I have a policy of bajaj allianz from lat 3 years which is also zero depreciation. In last 3 years, i don't claim for a single time. Today when i face this situation, now insurance company is explaining that this damage not relate with accident.

I am looking for your kind support to resolve this matter. I hope you will resolve this issue as soon as.

I have submit a complain on this portal on 28/10/21.
still i am not getting any support from their side. i request you to intervene in this matter.

Thanks & Regards
Hemant
[protected]
hemant.[protected]@gmail.com

I would request you to kindly get these pigs removed from behind cafe Peter sakore nagar viman nagar as they are creating a lot of ruckus and filth in that area making it difficult for the people around .
Thank you

Dear Sir/Madam,
I, Hanuman Singh Gunwal, a senior citizen rather on the right side of 75 yrs submit as under for your kind and sympathetic consideration :
1. That I normally stay at Emaar Palm Gardens, Sector 83, Gurgaon (Hr.).
2. That my ancestral village is Dholera about 15 km from Narnaul town ( District HQ of District Mohindergarh, Haryana).
3. That on Aug.19, 2021 I went to my village for giving Rakhi gifts to my sisters and daughters.
4. That on Aug. 20, 2021 I went to village Mohanpur near to Kanina town Distt Mohindergarh where one of my daughters is married .When I was returning to Narnaul I met with an accident near to village Koka which is about 10 kms from Kanina town. The accident was so severe that I was totally baffled and puzzled as what to do.
5. That with the help of onlookers I some how contacted a Crane owner who brought the car to Ring Road Honda Sector 18, Gurgaon on Aug..21, 2021.Since then my car is lying at Ring Road Honda pending any directions from Bajaj Allianz, the insurer of the car. The insurance company has got the damaged car surveyed by two surveyors. The surveyors have most probably recommended CTL (constructive total loss) for the damaged vehicle.
6. That more than one month has elapsed since the case was referred to the insurance company and I am yet to hear any positive development from their side. Being a senior citizen I may not be able to pursue the case so vigorously.
7. That I request you to please help me to avoid this harassment at the hands of the company.
I have emailed to various authorities but all in vain.
Thanks & regards,
Yours faithfully,
Hanuman Singh Gunwal
[protected]@gmail.com
Mob. [protected]

I Rittick Banerjee gave interview under bajaj Allianz and got selected and put my documents to further process for the examination of IRDA but I at last I opted out due to some personal problems my urn no is - ABLI[protected] kindly cancel my registration I haven't selected my exam slot neither I accepted any offer letter kindly look into the matter. This is not a complaint I just want to cancel my registration so that I don't have any future problems with any other insurance company if I work

Dear Sir,

I met with an accident on 18/10/21 at 8:45am. In this accident my car is hit from front as well as back side. Insurance company executive who inspected my car, only approved back damage. for front damage is not approving.

Explanation is given that Your accident is not relating with damage. I am not satisfied with this explanation. I request him for what is criterion for how you judge the accidental damage which is not clarified by him.

My insurance policy no. is OG[protected]-00126940
Policy type is zero depreciation.
Policy time period 17-Oct-2021 to 16-Oct-2022

I have a policy of bajaj allianz from lat 3 years which is also zero depreciation. In last 3 years, i don't claim for a single time. Today when i face this situation, now insurance company is explaining that this damage not relate with accident.

I am looking for your kind support to resolve this matter. I hope you will resolve this issue as soon as.

Thanks & Regards
Hemant