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Bajaj Allianz Complaints & Reviews

3.9
Updated: Feb 15, 2026
Complaints 2230
Resolved
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Unresolved
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Bajaj Allianz reviews & complaints page 13

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Y
Yogesh Maheshwari
from Ahmedabad, Gujarat
May 31, 2021
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In 2011, when I just started working, I created a salary account with Citibank and the guy offered me a Bajaj Allianz insurance policy with 8.5% YOY returns and 4 year maturity period.
Since then, a 1500Rs amount has been deducting from my bank account every month and it's been 10 years.

I am now shopping for a new life insurance policy and I checked with the Bajaj team to close this existing policy but I was told by the Bajaj team that the policy is for a 20 year maturity period with near-zero/negative returns.

This is a complete scam, even an uninformed policy buyer would not have made this kind of policy purchase.
How do I move forward here and close the policy without getting charged the enormous fees on my investment?
Bajaj Allianz customer support has been notified about the posted complaint.
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    D
    D.K Midha
    from Delhi, Delhi
    May 9, 2021
    Resolved
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    Resolved

    Address: B3-4 Rail Vihar Indrapuram Ghaziabad U.P t

    Dear Sir,
    I have done my car insurance on 30th April 2021, but it is not showing updated car insurance in Govt. App of RTO.
    Aug 5, 2021
    Complaint marked as Resolved 
    Bajaj Allianz customer support has been notified about the posted complaint.
    Hi,

    We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in as the details shared by you are showing protected from our end.

    We have registered your complaint with Reference No. BA - 1508, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

    Caringly Yours,
    Bajaj Allianz General Insurance
    Hi, we've emailed you sharing necessary information with regards to your concern. Please check the same. Thank you.
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      shaik madiha
      May 1, 2021
      Resolved
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      Resolved

      Address: Guntur
      Website: Insurance

      I make a payment through phone pay to bill desk but is not received bill desk plz refund my amt to [protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      Bajaj Allianz customer support has been notified about the posted complaint.
      Hi,

      We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in as the details shared by you are showing protected from our end.

      We have registered your complaint with Reference No. BA - 1507, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

      Caringly Yours,
      Bajaj Allianz General Insurance
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        G
        Apr 29, 2021
        Resolved
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        Resolved

        Address: Moh durga prasad Bisalpur Pilibhit

        Dear sir
        I had bouth a policy of bajaj allianz from axis bank but due to some financial reason I have sumited a cancellation request but your company reject my request and said that policy cancellation time is over
        I am suffering from some disease so that i can't go to bajaj office but I was mark a mail to bajaj allianz on 30 march, Because the policy cancellation time was running out. But there is No reply, after 2-3 days I asked your company what should I do then he said that please mark a mail by register mail idm my mail id which is mentioned on bond paper is wrong so i can't mark a mail by register mail id finally I went to bajaj office on 05/04/2021 and submit my request but today your company reject my service request

        Please accept my service request otherwise i will go to court/ombudsman

        Regards
        Maya devi
        [protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        Bajaj Allianz customer support has been notified about the posted complaint.
        Verified Support
        May 05, 2021
        Bajaj Allianz Customer Care's response
        Hi,

        we’ve noted your complaint and have shared it with the concerned team. Please be assured, they will look into this and get back to you with an update soon.

        Regards,
        Bajaj Allianz Life Insurance
        Hi,

        we’ve noted your complaint and have shared it with the concerned team. Please be assured, they will look into this and get back to you with an update soon.

        Regards,
        Bajaj Allianz Life Insurance
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          S
          syama mohandas
          from Bengaluru, Karnataka
          Apr 18, 2021
          Resolved
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          Resolved

          Address: 1st Floor,Surumi Plaza,East Fort Road- Fort Maidan,Palakkad-678001

          Sir,

          Address under my policy no :[protected] is displaying as the below address, which was not updated by me.It is very critical information for me since this is badly misused to harm my personal life.

          Please let me know how the address got changed(Who changed) to the below address under the policy no:[protected], without my knowledge.
          Address details in profile and under the policy no :[protected]

          SHRI SHARADA KUTIR
          No 46 RANGARAO ROAD, SHANKARAPURAM,
          BASAVANAGUDI,
          BANGALORE URBAN- 560004
          KARANATAKA

          Thanks,
          Syama mohandas
          Aug 5, 2021
          Complaint marked as Resolved 
          Bajaj Allianz customer support has been notified about the posted complaint.
          Hi,

          We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you are showing protected from our end.

          We have registered your complaint with Reference No. BA - 1506, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

          Caringly Yours,
          Bajaj Allianz General Insurance
          syama mohandas's [Complaint's author] reply, Apr 20, 2021
          Hi,

          The email id is displaying to me as [protected]@bajajallianz.co.in .When I checked in net the protected is bagichelp(for cutome service). Please confirm whether I can use the same email Id for sending the details.

          Thanks,
          Syama Mohandas
          Hi, yes, you can share the details on the mentioned email ID, or alternatively, you can share the details with us via Twitter DM @BajajAllianz so that we can assist you further.
          syama mohandas's [Complaint's author] reply, Apr 21, 2021
          Hi,

          I have send the policy and Mobile number details to bagichelp email Id of bajajallianz.

          Thanks,
          Syama Mohandas
          Hi, Let us quickly check this internally. We will definitely share an update with you as soon as possible.
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            S
            Servander
            Apr 13, 2021
            Resolved
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            I held policy number [protected] but I was called by an agent of Bajaj, called Pooja Pandey, and she persuaded me to take up a new policy number [protected].

            I received a soft copy from email on 29th November 2020 from email address 'policy.[protected]@bajajallianz.co.in' but could not open it using my date of birth. I replied back to the policy.bond email address above but it was returned. I then asked Pooja to sort it out. I have since tried on many occasions to find someone in Bajaj or for Pooja to sort things out and give me information and for me to have access to the website. I am not able to log on either. I have compliant a couple of times to telephone no. [protected] and each time I was told to log in 24 hours later and I would have access. Not luck so far. Please HELP. I do not know what else to do or who else I can contact.
            See attached photo - could not log in using my date of birth 17121952
            Apr 23, 2021
            Complaint marked as Resolved 
            I was contacted by the agent who sold me the policy.
            Bajaj Allianz customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2021
            Bajaj Allianz Customer Care's response
            Hi,

            we’ve noted your complaint and have shared it with the concerned team. Please provide your contact number and email id so that we can sort this out for you immediately.

            Regards,
            Bajaj Allianz Life Insurance
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              Akash_Intense
              Apr 11, 2021
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              Address: 58/4 1st Floor Vishambhar Building Shiv Charan Lal Road Near Mansarovar Talkies Prayagraj-211003

              Dear Sir,

              I have made the premium payments against the policy numbers [protected] and [protected]. Later on due to weak financial condition and ill health I could not afford to make further payments.

              Request you to kindly return the principal amount along with interest for the above mentioned policy numbers, this is my hard earned money and I am not in a condition to bear such huge loss.

              Please connect me on the below mentioned co-ordinates.

              Vinod Kumar Shukla
              Contact Number: [protected]
              Alt Contact Number: [protected]
              Bajaj Allianz customer support has been notified about the posted complaint.
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                K
                kumardk23
                Apr 8, 2021
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                Refund of policy

                Hi
                I brought a Bajaj Allianz Goal Assure policy from policy bazaar on 19 march. However on 22 March I decieded to revoke and not to go ahead with this policy.
                I have raised refund from policy bazaar as well as bajaj allianz but nothing has been done till now. I wrote emails also but there is no proper response.

                I request to give my money back. the policy seller person told 100 % refund within 30 days.
                br...
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                S
                sh_il15
                from New Delhi, Delhi
                Mar 21, 2021
                Resolved
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                I (Rahul Kumar Shamihoke) searched Term Insurance on Policy Bazaar and immediately got a call from an executive named Archana Pandey who explained all the plans available and on 9th December 2020 I purchased the Bajaj Life TermLife Insurance and paid Rs. 2, 470 vide Application Number [protected]. Further I shared the required documents and was told that there will be NO MEDICAL TEST required as your age is less than 40. Afterwards, I got the tele-medical call where I answered all the questions. Thereupon, I was told that there will be a medical test done for which I agreed. I gave my 1st blood sample on 18th December'2020 to their partner "Zoylo Digihealth Pvt. Ltd." for SST, SIC, CUE, EDTA. Next day I got a call from Zoylo Digihealth asking if I am feeling better as they have found some doubts in HIV report and they asked me for a re-test. I really got tensed and immediately got agreed for a re-test which was conducted on 20th December'2020. Now, again got a call saying that 3rd time also have to give sample for different tests CBC, ESR. Why 3rd time tests (CBC and ESR) were not done at the first place? Also, nobody from Policy Bazaar, Bajaj Insurance & Zoylo Digihealth informed the status of HIV report and I was very tensed. When I called Zoylo couple of times then they told me the report is fine. On 29th December I got a counter offer from Bajaj Insurance that premium amount has been increased to Rs. 4, 322 per month. I was not at all happy with 3 times blood sample taken and delay they made and finally asked them to cancel my policy and initiate a Refund. But surprised to get a response that as the medical test expenses are higher than the premium paid, it would not be possible to Refund the amount (Rs. 2, 470) paid by me. This is utter nonsense and not acceptable because at the time of booking policy NEITHER POLICY BAZAAR NOR BAJAJ INSURANCE told me or gave anything in written that in such scenario premium will be forfeited. Now, I have been chasing Policy Bazaar who said Insurance company has decided not to Refund and when I chase Bajaj they give me same lame excuse. I want to know when they found that in the first blood sample something is wrong then they should have not proceeded or should have told me that premium will not be refunded so that I could have taken the decision to cancel the policy without wasting their & my time. Please help me getting the hard earned money back
                Feb 25, 2022
                Complaint marked as Resolved 
                No body called or sent me an email
                Bajaj Allianz customer support has been notified about the posted complaint.
                Verified Support
                Apr 16, 2021
                Bajaj Allianz Customer Care's response
                Hi Rahul,

                sorry for the inconvenience. Please share your contact number along with your email address, and we will get back to you shortly. Alternatively, say Hi on [protected] (WhatsApp only) for a speedy resolution.

                Regards,
                Bajaj Allianz Life Insurance
                Feb 25, 2022
                Updated by sh_il15
                I do not understand why this ticket is resolved? I still have not received my refund...please contact me on [protected] or [protected]@yahoo.co.in
                Verified Support
                Feb 28, 2022
                Bajaj Allianz Customer Care's response
                Hi Rahul,

                we have shared your concern to our team. They will connect with you at the earliest.

                Regards,
                Bajaj Allianz Life Insurance
                Call me on [protected] [protected]@yahoo.co.in
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                  P
                  patilakola
                  from Akola, Maharashtra
                  Mar 16, 2021
                  Resolved
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                  Policy Not Issued Even After Successful Online Payment

                  Address: Pune

                  Policy Not Issued Even After Successful Online Payment

                  Paid for Bajaj Allianz Health Insurance (family floater health guard platinum) on 23 Feb 2021 at 1 AM IST, but I have not received any policy document or policy number by email or any email from Bajaj Allianz. The money from my account got deducted and I have only received an SMS that 'Dear Customer, We thank you for your premium of Rs 46006.00 against BAGIC payment ID...
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                  D
                  deepakgarg0425
                  from Kurukshetra, Haryana
                  Mar 12, 2021
                  Resolved
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                  Resolved

                  OG[protected]-00105968

                  HR05U9290

                  Mobile No. [protected]

                  Its a Very Shamefull situation for Bajaj Allianz.

                  OG[protected]-00082303
                  In This Policy Place of Registration was wrong, Nominee details was absent, previous year policy last date was wrong.

                  OG[protected]-00083862
                  When the previous problem solved in this policy, then new mistakes made by u, idv of car changed without change in make & model, premium calculations changed

                  OG[protected]-00091814

                  Now When all previous problm solved then registration month of car is wrong, why this type of carelessness

                  OG[protected]-00105968
                  Again Issued And Again Registration Authority is Wrong

                  I think whole team is not capable to work.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Bajaj Allianz customer support has been notified about the posted complaint.
                  Hi Deepak,

                  We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you is showing protected from our end.

                  We have registered your complaint with Reference No. BA - 1504, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                  Caringly Yours,
                  Bajaj Allianz General Insurance
                  deepakgarg0425's [Complaint's author] reply, Mar 12, 2021
                  Dear Sir, i will send the Details but ur email id is also protected and not visible to me.plz mention email id without complete extension.
                  Hi, we'll surely look into this for you. Meanwhile, please share your details on [protected]@bajajallianz.co.in for faster communication.
                  deepakgarg0425's [Complaint's author] reply, Mar 12, 2021
                  Dear Sir again am saying that email id you send to me for policy no. and contact no. is not visible to me.its protected.

                  email id showing to me is
                  [protected]@bajajallianz.co.in
                  Hi Deepak, we request you to share the details with us via Twitter DM @BajajAllianz so that we can assist you further.
                  deepakgarg0425's [Complaint's author] reply, Mar 15, 2021
                  i already shared my details, how much time it will take to resolve the issue.i am looking these things from last 4-5 month.if issue is not resolved this time then definately next time you will lose your one customer. I have my bike as well as car policy with u
                  Hi Deepak, We've emailed you sharing necessary information with regards to your concern. Please check the same. Thank you.
                  deepakgarg0425's [Complaint's author] reply, Mar 26, 2021
                  i have shared my details now. and looking for resolution..also shared all proofs how much time i shared my details and concern.
                  Hi, Let us quickly check this internally. We will definitely share an update with you as soon as possible.
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                    sanjay1961ghy
                    from Guwahati, Assam
                    Mar 1, 2021
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                    Address: guwahati

                    DATE:-10/02/2021

                    TO,
                    BAJAJ ALLIANZ LIFE INSURANCE COMPANY LIMITED

                    SUB:- CLOSURE OF MY POLICY WITHOUT ANY INFORMATION

                    R/SIR,
                    Myself, sanjay pacheriwala has taken a life insurance policy from bajaj in the year 28/03/2006, the policy number is [protected] the company has foreclosed my policy without any prior notice, so I request you to oblige on the above return request and return my invested money as I am facing critical illness in my family.

                    THANKING YOU

                    SANJAY PACHERIWALA
                    C/O DINESH ELECTRONICS, AHMED MARKET
                    LAKHTOKIA, GUWAHATI -781001 (ASSAM)
                    Bajaj Allianz customer support has been notified about the posted complaint.
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                      riteshmusic
                      Feb 23, 2021
                      Resolved
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                      Resolved

                      Address: 12/1 SITE NO 2, KIDWAI NAGAR,

                      As per my request this policy was cancelled on 4th Feb 2021and the EMI was deducted on 2nd Feb which had not been refunded till date .
                      Policy No: OG[protected]-00003105
                      Proposer Name : Rajshree Sharma
                      Dated
                      ; 14th Jan 2021
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Bajaj Allianz customer support has been notified about the posted complaint.
                      Hi Ritesh,

                      We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you is showing protected from our end.

                      We have registered your complaint with Reference No. BA - 1503, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                      Caringly Yours,
                      Bajaj Allianz General Insurance
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                        I have a Bajaj Allianz future gain policy for which I pay premium of 2500 rs per month through Citibank credit card ccsi on 22nd of every month. For November 2020 double premium deducted on 23rd (2500 rs) & 24th (2500 rs) november. Immediately I raised a dispute through Citibank for double deduction and citibank provide me temporary credit of 2500 on 24th Nov. On December 4th I received message from Bajaj Allianz for regretting double premium...
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                        amrits
                        from Navadwīp, West Bengal
                        Feb 14, 2021
                        Resolved
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                        Resolved

                        Dear sir/mam
                        I Amrit Satpati was an IC of your company License No AGQ0024498.
                        I have submitted my resignation with the company on 14th January 2021…but still my pan card has been listed on IRDA portal.
                        I want to know my resignation status and also want my pan card to get removed from IRDA portal.
                        Thank you.
                        Amrit Satpati
                        IC no-[protected]
                        License No-AGQ0024498
                        BAJAJ ALLIANZ LIFE INSURANCE COMPANY.
                        BURDWAN.
                        Feb 14, 2021
                        Complaint marked as Resolved 
                        Abcd
                        Bajaj Allianz customer support has been notified about the posted complaint.
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                          Kasshu9390
                          Feb 4, 2021
                          Resolved
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                          Resolved

                          Dear Sir/Madam. I had first party insurance of my TVS Apache bike on 25th September 2019 from Bajaj Allianz General Insurance Co. Ltd. On 3 July 2020, my bike was stolen I had a police complaint done on time. After doing all the paperwork, the company dismissed my claim saying that I have availed 25% No claim bonus (NCB) while I am only eligible to take 20% NCB. After this I realized that I had a mistake, but this mistake happened inadvertently, not deliberately I am a common man not an insurance expert, but I understand that Bajaj Allianz General Insurance Co. Ltd. hires educated & expert people in it's office. Why such educated & expert people didn't informed me that I have taken 5% more NCB before I filed the claim, why I did not get any email or call from Bajaj Allianz General Insurance Co. Ltd. saying that you have taken 5% discount wrongly return it. Did they remembered all this after filing the claim? I have been asked about this by Bajaj Allianz General Insurance Co. Ltd. by letter but I have not received any reply. In Insurance policy Bajaj Allianz General Insurance Co. Ltd. have clearly mentioned on page no. 2 column 19 "19. NCB (No Claim Bonus) claimed by you and granted by us based on your declaration of no claim during your previous previous policy : -25 %." that NCB claimed by you & granted by us. Why they granted? (file attached) I request you to kindly issue a notice to Bajaj Allianz General Insurance Co. Ltd. in this regard
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Bajaj Allianz customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 05, 2021
                          Bajaj Allianz Customer Care's response
                          Hi,

                          We've made a note of your concern. Please share your email ID and contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

                          We have registered your complaint with Reference No. BA - 1502, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                          Caringly Yours,
                          Bajaj Allianz General Insurance
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                            kirshanramesh
                            from Gurgaon, Haryana
                            Feb 3, 2021
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                            Address: FARIDABAD HARYANA

                            Loan id - 579DTBGN549984

                            Dear sir/madam

                            Please kindly cancel my insurance of digital fone safe.
                            I have finanace problem. So kindly request you to cancel my mobile insurance and send me the confirmation of cancellation of mobile insurance immediately.

                            Thanks and regards

                            Name KRISHAN
                            Mob: [protected]
                            Bajaj Allianz customer support has been notified about the posted complaint.
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                              sandeep 151271
                              Dec 19, 2020
                              Resolved
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                              Resolved

                              Address: H.No.954, UE-I, Jalandhar Cantt Email ID [email protected]

                              Please provide me new Car insurance policy. I have paid Rs.3801/- on 19/12/2020 for renewal of policy No.OG[protected] vide Txn Ref ID No.MBK[protected], and Operator Ref No.[protected]. please provide me at the earliest. I need it urgently.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Bajaj Allianz customer support has been notified about the posted complaint.
                              Dear Sandeep,

                              We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you is showing protected from our end.

                              We have registered your complaint with Reference No. BA - 1501, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                              Caringly Yours,
                              Bajaj Allianz General Insurance
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                                Padmanabhan Cv
                                from Powai, Maharashtra
                                Dec 10, 2020
                                Resolved
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                                Resolved

                                Address: D-172, Moti Bagh I New Delhi 110021

                                I have paid premium for renewal of my vehicle insurance policy No. OG[protected]-00003475. The renewed policy has not been sent to me by mail. Kindly facilitate.

                                C V Padmanabhan
                                [protected]@gmail.com
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Bajaj Allianz customer support has been notified about the posted complaint.
                                Dear Padmanabhan,

                                We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you is showing protected from our end.

                                We have registered your complaint with Reference No. BA - 1500, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                                Caringly Yours,
                                Bajaj Allianz General Insurance
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                                  Sara Afreen
                                  Dec 6, 2020
                                  Resolved
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                                  Resolved

                                  I have been emailing websales and priorityhandle of Bajajallianz regarding the cancellation of a old policy as i have to book another Policy.
                                  I didn’t get any reply since a week eventhough i have been calling and emailing.

                                  My issue is the following
                                  i have recently purchased a travel insurance policy for my self, but later i couldn’t take another policy for my daughter.
                                  So i was contacted by your sales person and i bought new policy for myself and my daughter.

                                  So, now i have 2 policies for myself. Therefore i would like to cancel my old policy 12-9910-[protected]-00

                                  Please look into the matter and help me in cancelling the above mentioned policy and refund the amount.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Bajaj Allianz customer support has been notified about the posted complaint.
                                  Dear Sara,

                                  We've made a note of your concern. Please share your contact & policy number via email to [protected]@bajajallianz.co.in as the details shared by you is showing protected from our end.

                                  We have registered your complaint with Reference No. BA - 1499, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

                                  Caringly Yours,
                                  Bajaj Allianz General Insurance
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