Flipkart Complaints & Reviews

Hello Team,

We are really frustrated by ordering phone(moto z play) from flipkart.

We already informed about heating issue(abnormal heating) on phone and we are asking to replace that phone but we received no response.

suddenly one day after, phone lost display automatically. now we are really tired of calling flipkart service centers but no better response and no service.

you are providing defective piece and then complaining buyers of the phone regarding issues.

We got pathetic service from flipkart.

Please don't play with emotions of people. last option is to complaint about the same.

you yourself providing defective piece. within 5 days it lost display. Now please dont give stupid reason.

Dont give stupid solution to us. Please refund us our money as we are frustrated about your services.

We are also escalated this matter on twitter as well so that public will know about what fraud you are doing against customer.

we have to take strict action on the same now.

Regards,
D.Hande

Sir i bought Redmi 3s mobile from flipkart on 28 Dec 2016 against order number OD[protected] and expected date was given on 02 Jan 2017 by flipkart and payment already done through Debit card (the sum of rupees 6999) at the time of booking. But the item is not deliver to me up to till date(06 JAN 2017) i contacted flipkart costumer care but sufficient answer not given to me and every time i contacted them they are extending the delivery time of the product doesnt know when will be the product delivered by flipkart so kindly take action against the concern company for cheating customers by showing fake estimated delivery date...

Recently I placed a order from flipkart nova NG 1150 all in one trimmer R's 999 and they sent to me via its courier partner ekart logistics but they didn't delivered to me and said mismatch pin code without contacting me.now it's return from here and it's on the way please send it to me back because now it's 1549 in flipkart
my AWB No.FMPC[protected]
flipkart order No.0D[protected]

I purchase a ucb dark blue sweater..but i used one tym ..product totaly damaged n use less.n company not give my return back.plz take back dis product n give my refund..totaly bad product.

Sir,

I have purchased washing machine from Flipkart web site on 21st Dec 2016. My order id is OD[protected]. It was suppose to Deliver to my home on 26 th of Dec, but did not received it.

On enquary Flip Kart said I was not avalable at home hence it was not delevered, When I did not agree for the argument given( As my wife alwase at home) then they said The washing machine was not deleverd as it was damaged during transit. and it will be delevered on 28th but did not received it then they said it will be deleverd on 01 of Jan 17 did not deleverd it then 06th of Jan now today your officer Mr. Mussavir said it will be delivered on 07th of Jan.

But after discussing with floor Manager Mr. Mussavir some body from Flip Kart Vendor who suppose to send me the Washing Machine on 24th of Dec his cell no is [protected] has informed that the product which we have booked on 21st Dec is not available and he is giving me an another model T7577TEEL.
.
He is promising that he will washing machine will reach to my house in two days but i have to pay extra 1500/-.

I have asked him to send an email in this connectionHe has not yet send an email.

This kind of online operation is creating problem.
We have waited 20 days after paying all the amount, without any falt from us and now we have to pay extra.

We have send email in this connection to Flipkart floor Manager Mr. Mussavir but no responce.

If this is the online experience of cash less polacy then god only help us. Our PM Aim will never be fulfilled due to this kind of frauds. I am of the view flip kart should be panalised sevierly for the breach of trust;

Heavy compensation should provided to consumer so that Online e-commerce will be used by consumers, and we will move towords cash less on line purchages.
I this regard i have all e-mail correspoundances, I can produce whereever and whenever required.

Regards
Jagdish Siddamal
Ph [protected]

I have order pulsar bike cover 28.12.2016and paid by debit card. The delivery date was mentioned on or before 05/01/2017. but now its changed into 11/01/2017. i want to know why they are delaying my order. i was not satisfied with this.

my order Number : OD[protected]

I haven't yet received my refund to my bank ACCOUNT.
I have order Lenovo k6 power phone on 18th Dec 2016. The order get canceled form your end due to locality issue still after checking locality availability process.
Till the date i dnt get my money back. your customer care says we done up form our end you go and check with your bank and the bank says we dont get form flipkart even after given reference number form your end.

Plz provied me UTR no and Bank name Bcoz just base on reference number the banker unable to check my refund status form there end

Order id:- OD‪[protected]‬
Reference number:[protected]
Reg number:-[protected]

Flipkart not refund my money.the wallet shows already refund from wallet to bank account.now the wallet balance 0.I called several time to flipkart customer care they said ' it will take 5 days' to refund.on Nov 29 I requested for refunds so far I didn't get money on my bank account more than one month.I called them more than 7 times they are saying they need more time to resolve this issue.I fed up with flip kart and lost faith in them.this is my registered mob with glimmer ..[protected]

Hello Sir/Mam,

I have purchased 2 phone asus zenfone 3 Max on flipkart and both phone having the same issue camara sound is not shutoff while clicking the picture. I have check all these setting regarding the camara sound off and also reset the factory restore phone.But issue is still exists. I have calls many time to flipkart excutive they has schedule the technical visit of the engineer but engineer does't came with given dead line after all request is automatcally cancel by flipkart excutives.

One phone is purchase is 9 dec and another one is 21 dec.
Please resolve the concern asap and replace the phone otherwise refund my money.

If give me the resolution please reache me [protected] cell no. thanks.

My registered mobile no. is [protected]. You have cancelled my product on 21.12.2016, as per your mail regarding refund amount should be refunded with in 6 days however still i waiting for my refund even after two reminders telephonically.
My credit card bill already comes with entry of Rs. 16990, who will pay this.

Every time i got very poor service from flipkart, who is responsible for this.
Is you refund my amount & what type of compensation will you give to me.

Is this the service of Flipkart.

Order ID: OD[protected]
Product: D'clair Book Cover for Samsung Galaxy Tab 4 T231

I ordered Samsung Galaxy Tab 4 cover as a gift for my friend who lives in different city and it got delivered on 24th Dec evening, when I met my friend and gave him that it was found that the cover size is smaller than the device, I contacted Customer care on 4th Morning through email and I was suggested that due to 10 days return policy they are not going to entertain my request.
I requested them again on the mail that it was just the 11th day and they can be so flexible to exchange this product with the correct size but they again replied with the same set of lines.
I made a call to the customer care and was again told the same thing.
I agree that, I contacted them on the 11th day and that was just because I had to postpone my plan to go my friend's city.
I am not looking forward for the return it's just the exchange that I want with the correct size.
Need help in this regard to at least allow me to exchange this with the correct size else this item of Rs. 435 is a total waste for me.

I have ordered a hair straightener on 1 jan 2017 and there is clearly mentioned delivery date is 4th jan 2017 and yet i have not received my order. I have to gift my relative but they are going tomorrow evening. If i will receive this tomorrow evening it will otherwise i will not take this. This is worst site i have ever seen & ridiculous behavio

It has been many days since I am trying to return the faulty, defective product that Flipkart has sold to me. I purchased Asus Laptop.
Order ID : OD[protected]
Order Date: 20-Dec-2016
Return Requests rejected WITHOUT ANY REASON many times. The following are details.
i) Replacement (Return ID:[protected] - REJECTED
ii) Replacement (Return ID:[protected] - REJECTED
iii)Replacement (Return ID:[protected] - REJECTED

The display is totally blurred filled with pixels. Even it becomes
difficult to read the content. Lines appear on display...Battery
backup not more than 01 hour...webcamera completely failed...can't
even recognize own face...
I have been trying to return the product. It has already been my sixth
attempt. I have called tens of times since last 15 days. I have also emailed tens of times. Please have look the list of my conversations.
1. Date:[protected]
Flipkart: Hi, Thanks for writing in.We're sorry for the trouble you had to go through.Please be assured that we're looking into this and will get back to you with an update on or before January 1, 2017. Hope this helps.
2. Date:[protected]
Me: Every time some new deadline is given...and nothing happens...
3. Date:[protected]
Me: What is the current status of return request? So many attempts have been
made but no action from flipkart...
4. Date:[protected]
Flipkart: Thanks for writing in.We're sorry to hear that you're facing issues with your above product.A brand visit has been scheduled for January 01, 2017 and they will try to sort out the issue with your product type.Thanks for your patience and understanding.
5. Date:[protected]
Me: How long the flipkart wants to test the patience of its customer?
6. Date:[protected]
Flipkart: Thank you for writing in.We understand your concern regarding the return of the above product.We are truly sorry for the inconvenience caused to you.Please be assured that it is with our concerned team and we will get back to you with an update within 24 hours.Hope you will understand.
7. Date:[protected]
Me: Every time some deadline is given and nothing happens...Please stop fooling customers...Once the items are sold...they are of no value to flipkart.
8. Date:[protected]
Flipkart: We are sorry for the inconvenience caused to you.We want to assure you that additional measures are being put in place so this does not happen again.Please be assured that we're looking into this and will get back to you with an update by end of the day.If issue not resolved today, we request you kindly get back to us so that we'll check and do needful.Hope you will understand!
9. Date:[protected]
Me: Thanks for fooling me once again...! I am waiting for new deadline...and that's all Flipkart can do...to make fun of its customers every time ...
Every time Flipkart customer care fools me that the issue will be resolved soon...
10. Date:[protected]
Flipkart: We understand your concern and we're sorry to hear that you're facing issue with your product. My sincere apologies for the inconvenience caused. I would like to inform you that your issue is already with our concern team and assure you that they will get back to you with an update by January 04, 2017. I request your kind patience in this regard.
11. Date:[protected]
Me: This is what I expected...can you please count down how many deadlineshave been given in last 7 days...please please stop this.
12. Date:[protected]
Thank you for writing in. First and foremost, we apologize for the poor service that you have received you. We understand that you may be feeling frustrated. Please rest assured that the necessary steps are being taken in order to correct this matter.We understand that the incident must have been very unpleasant for you and it's taking much time to resolve your issue.Please be assured that we're looking into this and technician visit will be done by January 04, 2017.It’s perfectly understandable that you’re very upset about what’s happened. The same thing happened to me only recently, so I can see why you’re angry. It’s a terrible inconvenience. Let me try and see what I can do to rectify the problem. Hope you'll understand.
13. Date:[protected]
Me: I know that a customer like me is of no importance to flipkart... However you please note that the common man who invested Rs.30k can't sleep since last 10 days...I also know that you will reply giving some false deadline and without any action ...please don't reply to me...I am totally in frustration...
14. Date:[protected]
Flipkart: Thank you for taking your time to write to us.I understand your concern about the order and I'm sorry for the inconvenience caused.Please be assured that we're looking into this and will get back to you with an update by January 04, 2017.Hope this helps.
15. Date:[protected]
Me: How many times should I be falsely assured?
16. Date:[protected]
Flipkart: Thank you for writing in.I'm really sorry that you have to mail us back with same issue, I'm glad to help you with this right away.We would like to inform you that we have escalated the concern to the concerned team. Please be assured that we're looking into this and will get back to you with an update by January 04, 2017.Kindly do not worry in this regards, we will resolve the issue with an reliable update.Your kind patience is required in this regards.
17. Date:[protected]
Me: Can you please explain why the issue was not resolved earlier? This is one
more false deadline that you are giving. Can you please clarify that will
the flipkart will compensate my time, money and the constant mental stress
that I am feeling? I have not received one single call from
flipkart...Rather than falsely assuring me, you take the issue to higher
authorities and make changes in the system...
18. Date:[protected]
Flipkart: Thanks for writing in.We understand your concern regarding the above mentioned order. We're sorry to know that the product you've received is defective.We'd like to inform you that we will not be able to provide compensation.Please be assured that a technician visit has been scheduled for resolving the issue and they'll get back to you with an update by January 04, 2017. You'll get updates once the technician visit gets completed. Your kind understanding is required in this regard. Hope you'll understand.
19. Date:[protected]
Me: So you want to say that Flipkart will trouble it's customer and nothing
will be compensated. Thanks for treating your customers in this way...
20. Date:[protected]
Flipkart: We're sorry for the trouble you had to go through. As we have already informed you that, please be assured that we have notified this issue to our concern team they will get back to you with an update by January 04, 2017.Hope you will understand.
21. Date:[protected]
Me: The issue is likely to remain unsolved. Can you check the final status?
22. Date:[protected]
Flipkart: We're sorry for the trouble you had to go through.
As we have already informed you that, please be assured that we have notified this issue to our concern team they will get back to you with an update by January 04, 2017.Hope you will understand.
23. Date:[protected]
Me: No action has been taken.As per my intimation on 26-Dec-2016 on this
email-id, I am going to file the case in consumer court. You may inform the
same to higher authorities.
24. Date:[protected]
Flipkart: Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused.I would like to inform you that we have already notified our concerned team regarding the issue with your product and they are currently working on it. I assure you that they will check and get back to you with an update on January 04, 2017 by 07:00 PM and assist you further.You have my assurance that we will have your issue resolved in the best possible way.Appreciate your patience in this regard.
25. Date:[protected]
Me: Thanks for worst ever treatment to your valueless customer.
26. Date:[protected]
Flipkart: Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 07 Jan, 7:00 PM. Thanks.

Conclusions: Flipkart is making fun of its customers. Easy and Free Returns, F-assured, Customer Protection etc. are just fake things on Flipkart. They have given me the shock of around Rs. 30k. Go through the discussion no. 18 where customer care is saying no compensation of any sort even after trouble of so many days to customer.
One should not purchase from Flipkart. Better options are available of other sites that really have hassle free services.

Sir, i m registered myself as new user or customer in Flipkart in 18 december to book a phone Moto E3 power which was in the sale priced at 7, 499. i have ordered that n they told me that it will be delivered by 21st dec. But on that day at morning i have got mailed from them that ur pincode and delivery address is mismatch then i had cancelled my order n they said i will be get refund in bank because i had paid through debit card through internet in 8 business days at 30th of dec i had check in bank that any transaction is done or not but there is no transaction then i had called customer executive of flipkart they my complaint gave me assurance or problem will be solved by 3rd of jan but till now i didnt get my refund back...my bank is union bank of india please help me

Hi,
I have returned a dress on 26th of December 2016.I did't get the returned amount on my account till now.Below are the dress details:

Ordered Date: 12 December 2016
Order Id- OD[protected]
Order Name: Zivame women's Nighty
Seller: Zivame
Size : Short Color:Maroon Print
Qty: 1
Order Price: Rs.1275

Delivery Address: 2nd floor brilliant Solatire Scheme no-78, Batchmaster software pvt ltd, Indore Madhya Pradesh-452010

Order Received by: Manish Charan
Receivers Contact No: [protected]
Payment by: Debit card
Order Returned Date: Monday 26 December 2016

When will I get my refund please return it as early as possible.

Thanks
Surbhi Takzare

Hi there
This is bhagawat Kumar Pathak . Order one mobile through Flipkart. Informed them several times that courier partner is not attempting delivery and asking for 200rs for petrol as company will not pay him . Each and every day they only called me for convenient time for delivery but they never attempted delivery . Finally I agree to pay him 200 rs for petrol to the courier boy but I am still waiting for my product.
Regards
Bhagawat Kumar Pathak [protected]

Worst experience ever for an online purchase. Nobody came to install the machine on the assigned time. For the 2nd assigned time also no body came. Had to personally call them and argue for 1 hour to send someone for installation. They finally sent a person who had no idea about installation. He barely installed the machine and said other person would come next day with further instructions. Now that guy says I am on a 2 day holiday and goes on to say that do whatever you can but I won't come. This level of harassment is what flipkart delivers to its customers.

I has been booked a leeco le 1s mobile from flipkart on 22DE.2016 AT 11.34AM against order number(OD[protected] and expected date was given on 31 dec.2016 by flipkart and payment already done throught credit card (the some of rupees 8999) at the time of booking but the item is not deliver to me up to till date(04 JAN 2017) i was contect flipkart costumer care but sufficient answer not given to me by flipkart so kindly take action against the concern compney

I purchase whirlpool fully automatic washing machine through flip kart my invoice no. is OD[protected] DATED 22/10/16 . Now this washing machine is not working . I already complain to Whirlpool but they are not taken seriously. This product is purchased by you so I complain to you also . please solve my complain or other wise return my money back.

They didn't refund my amount 1470