Flipkart Complaints & Reviews

I had ordered sofa bed on Flipkart on[protected] but did not received it till today the delivery date has been changed 10 times and customer care also not responding. Please provide my product.

I have ordered a phone from Flipkart. It's been more than a week and it's still not being shipped. The only concern here is it's prepaid using gift card. So when there is amount in the picture, we should be complaining until the issue is resolved soon. Order Id OD[protected]. I have not faced this kind of issue with Amazon. So Flipkart, please keep your customers happy or else we have options. Thanks

My ricieved product boat bluthoot headfone is allredy used we try to return product but wishmaster are cancel return request i have proof the product ricived is allready used plz as early as refunde my money and pick up the return product

Booked flights through flipkart travel for 13 members of my family.
Airline cancelled the flight and after lot of efforts have got the airline to refund the entire amount. but amount went to flipkart and they have been harassing us for past few days to refund our money. we have been treated leg beggars. no way to reach the senior management. no senior is even bothered to get back to us or resolve our issue. different customer care people keep calling and giving different versions and stories. being mentally tortured and feeling helpless.f

Ast month I got a DUROFLEX FLEXI[protected]BLUE 1 inch Single PU Foam Mattress from Flipkart. But the color was mismatched as per the order color so I requested the Flipkart team for Replacement and they also accepted as per Duroflex Instruction but till now they have not replaced my mattress and Lots of times I contacted Flipkart they are responding very irresponsible, Now my Replacement was canceled without any notice there are canceled in this item for the second time. I am very much disappointed with Flipkart support I have attached the conversation on how they will respond. I got lots of products from Flipkart and I believe Flipkart but last to order I am getting depressed due to customer service response.. I honestly say hereafter I will never purchase anything from Flipkart and also I will not suggest my friends and family completely worst customer service now I'm highly disappointed with your service. This is my last request kindly replace my mattress Because without mattress my grandma suffering in this winter even I spent money I can't use this product due to the replacement not done. kindly arrange a replacement as soon as possible.

My review is showing live on email that it is published but on seller page it is not showing I am trying but no response from customer care. I want this to resolve asap

The service provider not provided the solution yet, the call raised on 16th Nov in Flipkart but getting call as to wait 48 hrs.. now 5 days over there is no technician call received yet. Request your support.

System in under warranty period now.

OD[protected]

Sansui water geyser 5L

I have ordered 46 size in blazer but firstly seller delivered 44 size afterwards when I have raised request for pickup on 15th November they are taking it so long. Product has not been picked up even after following up with them on this every day pickup has not been done yet. Everytime I call they give me new timeline but of no use outcome is zero. Even being biggest logistic team they are suffering for a pickup. They are even refusing to refund. I have told them I am not faulty delay is from there end only why do I suffer loss for 6000. We purchase online to save our time not to waste our time. Flipkart doesn't cares about customer problem and their customer service is worst they really don't know what is going on and you need to explain same thing to them every time you call. Please help me with the pickup and get me refund as I am in need of money. I am enclosing screenshot of order having order ID and commitment.

Hi there,
I have joined flipkart affiliate programme and earned more than ₹ 6000 but they are releasing my payment.
It has been more than 6 months since I have approved balance of ₹ 6, 789 but they are not ready to send my payment even I mailed ([protected]@flipkart.com) them several time each time they said "you will receive the money within first week of next month." but the next month never come.
here is my flipkart affiliate username - armanbos
I am now hopeless and helpless. Kindly take the necessary actions against them. I have worked very hard and now we are not getting our hard earned money.

I ordered a TV from flipkart 18 October 2021. It is still not delivered. More than one month from ordered date. Customer care representative told 24 to 48 hrs will be resolved. But many 24 to 48 hrs gone.

I have ordered realme gt master edition 6gb 128gb phone on nov 1st 2021. After 20 days they cancelled the order without delivering the product. Saying seller side damage. If seller side damage how can they packed and not informed me this 20 days time span?
Yesterday that is 21st nov when I called their customer service they told that your product will be delivered on Monday.
Now they are saying seller side damage.

Im not able to download the invoice for my order with Order ID -OD[protected]

Flipkart block my account from getting rewards which i have earn by playing flipkart games and video like
1. Fake or not fake
2. Kya bolte public
3. The great dance off and etc.
In this games i have won gift voucher and coins. After winning the block my account saying suspicious activity detected. Please solve my problem.

Hello,
My account with email shivendra.[protected]@gmail.com on Flipkart is banned, when contacted customer care they told because i had raised high number of returns. but please try to understand i raised more than 6 return request for the same product because that was getting cancelled due to some technical issues, and when i went to raise return request for the 7th time, my account got banned. So the high number of return request is invalid and it wasn't accepted.

Now my concern is either unban the account or please provide me refund of my Wallet Balance which was more than Rs. 1400 in Flipkart Wallet. I am a loyal Flipkart Plus member since more than 3 years, ordered more than 50 products with over total cost of more than 2Lakhs rupees. Not sure Why I am getting this type of Experience, and there is no support from Customer care, The customer care agents have started to talk rudely over calls. Please help me to get my account unban and refund of my Flipkart Wallet Cash.

Sir i am not able to login my flipkart account
my flipkart account in blocked state
I have contacted many times to flipkart but no resolution provided
So please unblock my flipkart account
My flipkart account no [protected]

I've got an offer on purchase of Panasonic AC that I'll receive a hand blender of Phillips brand for ₹ 1 only.

More than one month has been passed and I've received nothing. I've called and emailed many time to flipkart customer care.

The flipkart executives called me some times for this but each time they provided me the wrong information. They were providing me different information each time.

I've all the proof of the conversation.

Have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
[protected]
[protected]@gmail.com
No. Which I need to update -[protected]

Dear Flipkart team
I'm Sachin from faridabad
Order I'd OD[protected]
CONCERN COMPLAINT NUMBER
IN[protected]

Delivered on 29 October 2021
I'm not available in home
But my neighbour received a order through deliver man
Then i went home
To check this product and open the package
Through this parcel
Only received charging case

Earbuds and accessories are missing
Then i can call customer care
I can all situation can faced tell to customer service
I remember that miss Manisha mam
Executive from Flipkart during call

Then his replacement complaint raised to seller

After 7-8 days no status can be updated my Flipkart account related this product
I again to again call him to customer service

But resolution my issue then on10 November
A deliver man call him
For replacement the order

I get the new product and older product can be taken and open the product he said
Brother on Flipkart team can be provided information only accessories are missing
For Earbuds missing do not provide information
Then don't replace the order

Then i again call him to customer service
For taken this issue for regards replacement
Then he time taken on 24 hours
Again call him to 24 hours
Again taken on 72 hours

But no one taken a action related my issue

I humbly request to flipkart team
Please resolve my problem
I'm call on 50+times to customer service provider
But no help me

Dear Flipkart,
This is Sweety from Vidya Mart

I would Like to inform you that our seller account "Vidya Mart" has been Blocked / Blacklisted by your Trust and Safety Team and reason behind that was selling Fake product "Listing id : LSTRBKG4WVQQEAEURRAL9JBVO".

For which details you have sent how to active again mentioned below :

Steps to reactive your account
Share an invoice/authorization letter to prove that the suspected products (details sent on your primary mail id) are genuine. Following documents are acceptable to show that you are selling genuine products:
1.Purchase invoice from authorized dealer
2. Authorization letter from distributor/publisher (for books).

We have already shared the invoices and Brand Authorization letter multiple times but still you are not accepting my invoices and BAL and replying same line again and again that is mentioned below:

Dear Seller,

Greetings from Flipkart Marketplace!

We have resolved your request that was raised regarding “Account Pending-Listing Inactive-Fake”.

Your account will not be activated

The incident number for your reference is ...

In case you need to reach us in the future, please write to us by clicking “Contact Seller Support” on Seller Portal.

Thanks,

Product Price Verification Team

We have all of the documents with us for verification.
As we have not sold any fake product, we have a right to know the following:-
1. Why will you not activate our account after sending invoices and BAL.
2. If you are not activating pls share the reason why you will not activate our account, what we have done.
3. If you are saying that our above product was fake then share the proof as we know that we have sold genuine products.

If there is the problem of brand we will remove all the products of that brand and give you the affidavit of that.

Previously we have escalated this issue with seller support vide incident id are mentioned below.
IN[protected]
IN[protected]
IN[protected]
IN[protected]

Requesting you to please check the above case as we are genuine seller/ brand owners and have not sold any fake product.
We have been trying to contact the flipkart team in every possible manner to resolve the case.
If we do not get satisfactory answers, we will only be left with filing RTI CASE.

Looking forward to your assistance.

yours sincerely,
Vidya Mart

01) Order ID - OD[protected]
iGear Twinbod 2.0-2 in 1 Earbuds + Speaker, TWS Bluetooth V5.0 Earbuds, 3W Bluetooth Speaker, Charging case converts to Speaker, Voice Assistance, Auto On Function Bluetooth Headset Bluetooth Headset
We have completed your request for refund. ₹2042.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected]
02)Order ID - OD[protected]
WAHL Super Dry 2000W Professional Styling Hair Dryer Hair Dryer

We have completed your request for refund. ₹3395.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected].(Account No,[protected], IFSC Code- ICICO003936, Branch- Ranchi, Jharkhand, Order ID - OD[protected], Refund Reference No.[protected]/-), Order ID - OD[protected], Refund Reference No.[protected]/-), RegMobile No. & Email ID- [protected], rt[protected]@gmail.com, Consumer informed that Flipkart provided RRN againsthis refund, he contacted the bank several times, but gaveexcuses and false promises to him, and denied for anyrefund, as well as not getting his refund yet.Expected- he wants his refund asap.)

From icici bank

Dear Mr. Prajapati,

We write with reference to your e-mail dated September 10, 2021 to ICICI Bank regarding your Savings Account XXXXXXXX0858.

At the outset, we sincerely regret the inconvenience caused to you.

We have done a detailed investigation on the concern raised by you and appended are the clarifications as sought by you:

As per our records the transaction dated August 27, 2021 for an amount of Rs.2, 042.00 has been successfully processed from our end and settled to beneficiary. For other transaction dated on August 27, 2021 for an amount of Rs.3, 395.00 we have requested the branch to raise a debit consent.

In your case, we have made multiple attempts and requested the incorrect beneficiary for the debit consent. However, we have not received any revert from the beneficiary.

In the absence of debit consent from the beneficiary, we will be unable to accede to your request for reversal of the funds.

Upon your complaint regarding the funds transferred beneficiary account, we have taken up the matter with Flipkart. whereas Flipkart team has wrongly credited to other customer’s Account Number XXXXXXXX0858 instead your Account number XXXXXXXX0858 by Flipkart.

Meanwhile, we suggest that for faster resolution / further assistance, you may also take up this matter along with RRN No.[protected] with the Flipkart bank directly.

We trust that the above clarifies your issue.

We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank's internal grievance mechanism is in order.

In case you are not satisfied with our response and wish to further pursue the matter, you may write to the Office of the Banking Ombudsman, Reserve Bank of India of your region located at(contact details given below) for redressal of your grievances whose services are offered "free of cost". The scheme of Banking Ombudsman promoted by Reserve Bank of India is prominently displayed at all branches of ICICI Bank and their website:

https://www.rbi.org.in/Commonman/English/scripts/AgainstBankABO.aspx

Alternatively, you may also register your complaint by following the appended path:

www.rbi.org.in Complaints Banking Ombudsman Scheme Complaint Form

We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

Sincerely,

Kiranmai B
Office of Head Service Quality

NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

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