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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23733
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L
Lakhya jeet Saikia
from Imphal, Manipur
Jul 4, 2018
Resolved
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Resolved

Address: Lakhimpur Kheri, Uttar Pradesh, 784165
Website: [email protected]

Sir,
I am ligen pegu. I pay nios d. El. Ed. Registration fees 6, 000
My a/c no 959164 is debited with inr 6060.00 on[protected]:18:05
Icici bank ltd/seq no :[protected].

Please pay my fees nios d. El. Ed. Registration. My registration no [protected]

With
Regards
Ligen pegu
+1 photos
Aug 4, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Jul 04, 2018
Updated by Lakhya jeet Saikia
Please Sir give me a solution
Verified Support
Jul 04, 2018
ICICI Bank Customer Care's response
Dear Lakhya jeet Saikia,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a570lp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Please Sir,
Please refund my fees 6060.00 nios d. El. Ed. Registration with my account.
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    P
    prabhu venkata krishnan
    from Surat, Gujarat
    Jul 4, 2018
    Resolved
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    Resolved

    Address: Valsad, Gujarat, 396191
    Website: done transaction thru www.vapimunicipality.com

    Dear sir
    I was transferring money of rs 2296 for paying property tax by online to vapi municipality on 28.06.18 at about 9.20 am through the citrus easy pay payment gateway. It finally resulted in an error like transaction declined. But the money is debited from my hdfc account no [protected]. The trancaction reference shown in hdfc is[protected].

    I want icici to take this as top priority to track down the payment and refund as i had done another transaction and paid it

    Regards
    R. P. V. Krishnan
    Aug 4, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 04, 2018
    ICICI Bank Customer Care's response
    Dear Prabhu Venkata Krishnan,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a570l7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Mohanpandit
      from Aligarh, Uttar Pradesh
      Jul 4, 2018
      Resolved
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      Resolved

      Address: Agra, Uttar Pradesh, 282001
      Website: indiaideas@icici

      I have recharged my jio number on 01 jul 2018 phonepe app through my sbi upi id.
      But amount deducted not credit to reliance jio.
      Now reliance sent me mail amount not received. Phonepe aap also sent me mail rs 349 on 01 jul 2018 at 12:54:46 to payment successful. Copy att

      Details.
      Ici505b6bcdf4ed4301b8c3a156e9c229f21

      Kindly send the money to my phonepe sbi upi account.

      Regards
      Mohan & rajni sharma
      Mobile [protected]
      [protected]
      +2 photos
      Aug 4, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 04, 2018
      ICICI Bank Customer Care's response
      Dear Mohanpandit,

      We regret the inconvenience caused. Our official will get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 07, 2018
      Updated by Mohanpandit
      Sir Rs 349 deduction to [protected]@icici during My jio recharge through PhonePe App SBI UPI but not credit to JIo company not refund my account. please tell me.
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        M
        Mathi Priya
        from Hyderabad, Telangana
        Jul 4, 2018
        Resolved
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        Resolved

        Address: 500008

        I am new customer to icici bank. I received call from icici bank one assist and they just given information about one assist plan for which i have not agreed to opt any plan, after that they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

        I have tried reaching out to one assist help line to cancel and refund.. But i haven't received any refund after continuous follow-up call. This is money fraud that needs to be stopped.

        One assist id number: sr[protected]
        Your one assist relationship number : 4705265.
        Aug 4, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 04, 2018
        ICICI Bank Customer Care's response
        Dear Mathi Priya,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a570lo) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sameerakomquest
          from Mohali, Punjab
          Jul 3, 2018
          Resolved
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          Resolved

          Address: Dakshina Kannada, Karnataka, 575001

          I transferred 1000 rs to corporation bank through imps on 30th saturday. The amount is debited from my account and it is not credited in beneficiary bank. I got sms saying

          "dear customer, imps txn ref[protected] for rs.1, 000.00 is timed out at beneficiary bank on 30-jun-2018 15:04:12. Txn status will be updated by bene bank in 3 working days."

          Today 4th day. Still not credited. Please help me
          Aug 17, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 03, 2018
          Updated by Sameerakomquest
          Bank details
          Nazeem Mohammed
          Icici bank
          Mangalore branch
          A/c[protected]
          Ifsc code:icic0000014
          Verified Support
          Jul 04, 2018
          ICICI Bank Customer Care's response
          Dear Sameerakomquest,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a570md) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Â
            Âñkïť Síñgh
            from Noida, Uttar Pradesh
            Jul 3, 2018
            Resolved
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            Resolved

            I received a call from icici bank regarding card protection scheme. They gave me all information about this particular scheme but never asked to activate it or not. So after two days i checked my passbook and i saw 1899 is deducted from my account. So i don't need this plan or policy kindly refund my money back.
            My account number is[protected]
            Customer i'd is[protected]
            And this is sr[protected] is one assit regd vide.
            Kindly refund my money back.
            Thanking you
            Ankit kumar...
            Aug 3, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Jul 03, 2018
            Updated by Âñkïť Síñgh
            My complaint is not resolved where is my money... Kindly refund my money otherwise I will fill a case against you in consumer Court...
            Verified Support
            Jul 03, 2018
            ICICI Bank Customer Care's response
            Dear Âñkïť Síñgh,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jul 04, 2018
            Updated by Âñkïť Síñgh
            When will your official will contact me. How much time does it. A day, a month, a year or a decade...
            Dear Customer,

            Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

            Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

            Regards,
            CPP Team
            I received a call from icici bank regarding card protection scheme. They gave me all information about this particular scheme but never asked to activate it or not. So after two days i checked my passbook and i saw 1899 is deducted from my account. So i don't need this plan or policy kindly refund my money back.
            My account number is[protected]
            Customer i'd is[protected]
            And this is sr[protected] is one assit regd vide.
            Kindly refund my money back.
            Thanking you
            Jogeswar basumatary
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              Ash Katchum
              from Raipur, Chhattisgarh
              Jul 3, 2018
              Resolved
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              Resolved

              Address: Ghaziabad, Uttar Pradesh, 201002

              On 8th june i went to icici rajnagar branch for downgrading my account. At that time they tricked me by taking my sign on icici lombard health insurance policy application, and on 26th june my account got debited for 651inr now they are refunding my money. They did once before in the month of april when i went for opening a fixed deposit. They are looting innocent customer for trusting their money with them. Please take this matter seriously and refund my money.

              Acc no[protected]
              Aug 3, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 03, 2018
              ICICI Bank Customer Care's response
              Dear Ash Katchum,

              We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mohan pandit
                from Aligarh, Uttar Pradesh
                Jul 3, 2018
                Resolved
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                Resolved

                Address: Agra, Uttar Pradesh, 282001
                Website: indiaideas@icici

                I have recharged my jio number on 01 jul 18 at 12:54 pm by phone pe upi app through my upi id.
                But amount deducted not credit to relience jio.
                Now relience sent me mail amount not received. Phone pe also sent me mail to me payment successful.

                Details are as under
                Transaction id ici505b6bcdf4ed4301b8c3a156e9c29f21
                Copy att

                Kindly send the same money to my phone pe upi account.

                Regards
                Mohan and rajni sharma
                Mobile no -[protected]
                [protected]
                +2 photos
                Aug 3, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 03, 2018
                ICICI Bank Customer Care's response
                Dear Mohan,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  Bajranggoyal
                  from Panipat, Haryana
                  Jul 3, 2018
                  Resolved
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                  Resolved

                  Address: 124112

                  I'm gold loan appraiser at icici bank meham for last 4 months payment not coming to my account many times i have consulted abt that to the branch manager but he didn't give satisfaction plz make visibility to my complain about the same thing manager always says he mailed abt that but payment to my account not coming in that case how could i appraise and now i am doing my job but till when
                  Aug 3, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Jul 03, 2018
                  Updated by Bajranggoyal
                  Not resolved
                  Verified Support
                  Jul 03, 2018
                  ICICI Bank Customer Care's response
                  Dear Bajranggoyal,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56wln) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    jitendra000kumar
                    from Oran, Uttar Pradesh
                    Jul 2, 2018
                    Resolved
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                    Resolved

                    Address: Lucknow, Uttar Pradesh, 226003

                    Sir,
                    My name is jitendra kumar. My payment is failed but balance deducted from account. I was doing my registration payment of dr. Shakuntala mishra rehabiltation university.
                    My registration no — 1810652 and bank reference no.-[protected] date of payment-02/07/2018. My email is jk[protected]@gmail.com,
                    Please refund my balance.
                    +1 photos
                    Aug 3, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 03, 2018
                    ICICI Bank Customer Care's response
                    Dear Jitendra Kumar,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      rkgarg1972
                      from Ludhiana, Punjab
                      Jul 2, 2018
                      Resolved
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                      Resolved

                      Address: Karnal, Haryana

                      I neetu gupta account no[protected] went to icici bank sco 107 sec 7 karnal branch on 27 jun 2018 at 1005 hrs (Approx) to deposit rs 4000 in my saving account. I gave 5 notes of rs 100 and 8 notes of rs 500 instead of 7 (By mistake). When i counted my remaining cash in my purse and realised my mistake. I approched to cashier. She denied to pay back by saying, she is not having any cash in excess. When i approached to branch manager. He also did not give any satisfactory reply. Please refund my money at the earliest.

                      Regards
                      Neetu gupta
                      Ac no[protected]
                      Icici bank sec 7 karnal
                      Mobile no [protected]
                      Email [protected]@gmail.com
                      Aug 3, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 03, 2018
                      ICICI Bank Customer Care's response
                      Dear Neetu Gupta,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        H
                        Hardik Bhavsar
                        from Ahmedabad, Gujarat
                        Jul 2, 2018
                        Resolved
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                        Resolved

                        Address: 380015
                        Website: www.icicibank.com/branch/branches-in-Ahmedabad/Ahmedabad-Iskon-Cross-Road.page

                        Very bad service icici bank providing.
                        I have applied for change account name of customer account on date 19 june 2018 and it will take 14 days already still not name updated.
                        And not providing good service as well as.
                        Branch Details ICICI Bank :
                        ICICI Bank -Iskon Cross Road, Ahmedabad - Branch & ATM, Shop No-1, Sarthik Complex, Iskon Circle, Pandurang Shastri Athavale Marg, Ahmedabad, Gujarat 380015.
                        Aug 3, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 03, 2018
                        ICICI Bank Customer Care's response
                        Dear Hardik Bhavsar,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56wlp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          T
                          tush12
                          from Agra, Uttar Pradesh
                          Jul 2, 2018
                          Resolved
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                          Resolved

                          I ordered a provogue watch as part of an icici mobile banking offer. I have made the payment on provogue.com website through citrus gateway and i recieved e-mail and text that the payment was successful and my money is with provogue.com website right now. But, for the past few days, my order status is showing up as cancelled. When i tried to contact their customer care phone numbers, no one attends the call. Highly pathetic customer service. Icici should also take responsibility for partnering with such fake vendors and cheating their own customers. Another bad experience with icici in the past 2 years.
                          Aug 2, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 02, 2018
                          ICICI Bank Customer Care's response
                          Dear Tush12,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u73) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi i am Satish filled salary account form on 13th June till now it is not activated my salary will be credited tomorrow please resolve my issue it's very urgent
                          My account:[protected]
                          ICICI Bank Customer Care's response, Jul 3, 2018
                          Verified Support
                          Dear Satish,

                          We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Amit Kudale
                            from Kanakapura, Karnataka
                            Jul 2, 2018
                            Resolved
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                            Resolved

                            Address: 411008
                            Website: icicibank.com

                            Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 826/- has been deducted from my account towards dmc dp chgs till may-18. At the time of opening demat account, you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

                            Request you to kindly return my money back. I am losing trust on icici bank whether my money is safe here or not.

                            Need action on priority.
                            Aug 2, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2018
                            ICICI Bank Customer Care's response
                            Dear Amit Kudale,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u7k) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Renjith Menayathil
                              from Idukki, Kerala
                              Jul 2, 2018
                              Resolved
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                              Resolved

                              I transferred rs 40000 (Rs 20000 +rs 20000-two transfers) through imps on 27 th june at 11.36 & 37 am from icici a/c to south indian bank a/c.

                              Transaction remark : ref[protected]/
                              [protected]
                              The amount did not get credited to the beneficiary account neither was refunded back to my account.

                              But i got a message that said

                              "dear customer, imps txn ref[protected] for rs.2, 0000.00 is timed out at beneficiary bank on 27-jun-2018 11:36:03. Txn status will be updated by bene bank in 3 working days."

                              "dear customer, imps txn ref[protected] for rs.2, 0000.00 is timed out at beneficiary bank on 21-nov-2016 11:37:25. Txn status will be updated by bene bank in 3 working days."
                              Aug 2, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2018
                              ICICI Bank Customer Care's response
                              Dear Renjith Menayathil,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u7v) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                MANIK KHAMRI
                                from Barddhaman, West Bengal
                                Jul 1, 2018
                                Resolved
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                                Resolved

                                Address: Paschim Medinipur, West Bengal, 721506

                                Sir, i make a payment to nios through icici payment gateway rs. 6010 on 22.06.2018 and again rs. 6010 on 22.06.2018. But the transaction was failed due to network error. Both of times amount deducted from my account but the the amount was not credited on nios.

                                On last date i successfully make this payments again to confirm admission. Till bow i did not get the refund of my previous transactions (2 times).

                                I made this payments through sbi internet banking and i contact to sbi for this issue and they says "as confirmed with merchant, transaction igadufrek6 & igadufsbn9 has been successful and settled. For more details kindly contact your merchant."

                                My two failed transaction id are:

                                Transaction id 1: [protected]igadufrek6
                                Transaction id 2: [protected]igadufsbn9

                                Both are failed please look into this matter and give reply as soon as possible.

                                I also attached screenshot of the sbi internet banking statement.

                                Thank you
                                Aug 2, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 02, 2018
                                ICICI Bank Customer Care's response
                                Dear Manik Khamri,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u7y) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Plz unfreeze my icici bank account ac.no is[protected]
                                Thanks sir
                                MANIK KHAMRI's [Complaint's author] reply, Jul 4, 2018
                                Thanks for ICICI Bank Customer Care's...My payment is made...
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                                  S
                                  Sushul
                                  from Gurgaon, Haryana
                                  Jul 1, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110085

                                  I have an account with u. Card number[protected]. This is sushil sharma. I m very upset because you have debit the amount of around 350 rs without any request of a policy. This kind of cases directly hit the security of your service. I want a response back asap. If registered number ([protected]) not answerable then call [protected]. Here is my wife (Babita).
                                  Aug 1, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 01, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Sushul,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  ICICI bank has been charging me for no reason even after keeping a maximum balance in my account like 600rs every week please take action on this ASAP I want my money back
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                                    S
                                    Saibaba41
                                    from Hyderabad, Telangana
                                    Jul 1, 2018
                                    Resolved
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                                    Resolved

                                    Address: Unnao, Uttar Pradesh, 500032

                                    Icici securities — amount had deducted from icici account wrongly

                                    1 review
                                    Sa saibaba41 on jul 1, 2018
                                    Mark as resolved

                                    I transfered 2100 rupees to sbi account on 30th june 2018.
                                    Amount debited from my icici account on 30th june 2018.

                                    For your reference
                                    Reference id is mmt/imps/[protected]/family/sbin021374.

                                    But it was not credited to payer sbi account and not refunded to my account.

                                    Again i sent 2000 rupees to same account on same day.
                                    This time 2000 rupees credited to the payer account.

                                    Please refund 2100 rupees to my account.
                                    Aug 3, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 02, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Saibaba41,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u8k) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      J
                                      Jaya C
                                      from Mumbai, Maharashtra
                                      Jul 1, 2018
                                      Resolved
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                                      Resolved

                                      I today received message and email stating following but i haven't requested for new chip upgrade. Also the pin code shows incorrect of goregaon. I want to urgently know if it has been sent to the correct address. Today being sunday i am not able to find much from the bank. Can you please look into this and act on it.

                                      "dear customer,
                                      Greetings from icici bank.

                                      The card - atm / debit chip upgrade for your account xxxxxxx has been despatched by sigma courier, awb [protected] on 01-jul-18.

                                      To track the status, visit http://bit.ly/2prKKli or login to imobileservicescheck status
                                      Aug 2, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Jul 01, 2018
                                      Updated by Jaya C
                                      Also if bank is sending upgrade chip cards to its customers then I believe the wordings in the message being received from the bank should be slightly tweaked so that the customers are not worried especially today being Sunday I am helpless.
                                      Verified Support
                                      Jul 02, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Jaya C,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a56u8r) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        H
                                        Himanshu Nogama
                                        from Hosur, Tamil Nadu
                                        Jun 30, 2018
                                        Resolved
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                                        Resolved

                                        Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 826/- has been deducted from my account (Icici direct account - [protected]) towards dmc/in[protected] dp chgs till may-18. At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

                                        Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

                                        Need action on priority.

                                        Regards,
                                        Himanshu
                                        Jul 31, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 30, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Himanshu Nogama,

                                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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