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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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P
pankaj barnan
from Delhi, Delhi
Jul 9, 2018
Resolved
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Address: 736159

Name - Jayanta Basak
Enrollment Id - [protected]
Transaction Id- TRANSFER/[protected]CITRUS/EAZYPAY[protected]
An amount of Rs 6010.00 deducted on 19.06.2018, in respect of payment 2nd year Dl.Ed. registration, but payment status is showing not payment, and amount is not also.
Thus you are requested to refund the said amount
Please take necessary action.
Aug 13, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2018
ICICI Bank Customer Care's response
Dear Pankaj Barnan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57fzw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
For automatic attempts by online parties, my account is debited multiple times in the name of POSDEC Charges. It makes an arguable sense when the POS is a physical one. But for online attempts, which happen without the account holder's notice, how audacious it is to incur charges?
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    A
    Amar1983
    from Jammu, Jammu and Kashmir
    Jul 9, 2018
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    Address: Jalandhar, Punjab, 144026
    Website: gmail

    I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
    I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
    So request to look into this matter and confirm the same on priority basis.
    ICICI Bank customer support has been notified about the posted complaint.
    Jul 09, 2018
    Updated by Amar1983
    ICICI Bank — not received feedback from customer care

    1 Review
    Amar1983 on Jul 9, 2018 Mark as Resolved

    I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
    I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
    So request to look into this matter and confirm the same on priority basis.
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      A
      Anonymous Mousse
      from Mumbai, Maharashtra
      Jul 8, 2018
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      Address: Mumbai City, Maharashtra, 400016

      Kindly note spammers who are stealing money from customers by taking ICICI Bank employees.They are calling customers randomly and engaging in loan facility without any reason. They are like terrorist who are terrorising people everyday on phone. How do they get our numbers please do something and arrest these goons before they illegally transfer people money into their account and use it for terror activities.

      Pooja Personal Loan Dpt [protected]
      Worg [protected]
      ICICI [protected]
      HDFC [protected]

      These are blacklisted numbers and marked spam by many people I wonder why they are still harassing people.
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        S
        Sharon Tokas
        from Delhi, Delhi
        Jul 8, 2018
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        Website: EAZYPAY

        I had submitted an online payment to the Director of Sol(DU) on the13 of April 2018. The said amount was 3, 572.46 (three thousand five hundred and seventy two rupees and forty six paisa. The said amount did not reach the Director and I stood a great loss. I had contacted my bank and got all the relevant details and a complaint was registered by my bank(United bank of India, SDArea, New Delhi), after a few days my complaint was rejected as it said my account was debited and had reached the said party. I then contacted the director of SOL( school of open learning) it was investigated by him and no such transfer was shown in their account. My said amount is surely held up on Eazypay's side. I request you to please help me out as it has been 3 months and my money has not been reverted back to me. Thank you
        ICICI Bank customer support has been notified about the posted complaint.
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          Shagun Khajuria
          from Bengaluru, Karnataka
          Jul 8, 2018
          Resolved
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          Resolved

          Address: 560008

          Dear Sir/Madam

          Am a icici bank customer. Day before yesterday 06-07-18 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. Thank you
          Aug 8, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 08, 2018
          ICICI Bank Customer Care's response
          Dear Shagun Khajuria,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57e9w) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jul 11, 2018
          Updated by Shagun Khajuria
          Okay. Thank you!
          Jul 19, 2018
          Updated by Shagun Khajuria
          Its 8 days still after multiple follow-ups I have received any reply. This is not good, please resolve this issue ASAP.
          WE have received no telephone no. or address for redemption of two nos of bonds. Kindly Help.No.3862 and 3863. D/o issue 01.07.1999 and d/o maturity 1.1.2018. I would like to get contact details as early as possible since I am suffering monetary losses and amount is urgently required for medical purposes.
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            0
            0rohitj9
            from Manuguru, Telangana
            Jul 8, 2018
            Resolved
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            Resolved

            To,

            The ICICI BANK

            Dear Sir,

            My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

            On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

            Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
            please sir refund my money in my account
            thank you
            Rohit joshi
            mob [protected]
            Aug 8, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 08, 2018
            ICICI Bank Customer Care's response
            Dear Rohit Joshi,

            We have made a note of your concern. Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
            Jul 11, 2018
            Updated by 0rohitj9
            my id is 2011555
            Jul 11, 2018
            Updated by 0rohitj9
            sir please action imediately regarding of my money
            Jul 11, 2018
            Updated by 0rohitj9
            customer ID: 2011555

            To,

            The ICICI BANK

            Dear Sir,

            My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

            On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

            Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
            please sir refund my money in my account
            thank you
            Rohit joshi
            mob [protected]
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              D
              dip89@
              from Kolkata, West Bengal
              Jul 7, 2018
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              Address: Kolkata, West Bengal, 700031
              Website: icicibank.com

              This particular bank without any explanations of deduction mentioned in the title, has started deducting money from my account. This seems so uncanny that a customer is not informed about the charges and deducted more than Rs1600. Would request you to take immediate action! I want an immediate refund from the bank of the entire amount deducted and also I have attached the transaction history for reference.
              ICICI Bank customer support has been notified about the posted complaint.
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                N
                Narender Ramadheni
                from Hyderabad, Telangana
                Jul 7, 2018
                Resolved
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                Address: Hyderabad, Andhra Pradesh, 500091

                There were two transactions done on my ICICI account and when I called the ICICI customer support they blocked my card. I asked the executive about why these two transactions doesn't need the OTP for that the executive replied we don't send OTP for international transactions. And said there is no one available from Fraud/Dispute department to take the complaint about the dispute and give proper details about this issue. I don't understand how there could be no one to take complaint about this and I have call back next day. Why a customer be at troublesome when your systems are so easy to do fraud transaction. Why a customer be wasting time and energy on these kind of happenings as its bank's responsibility to identify do needful to customers.
                Aug 7, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 07, 2018
                ICICI Bank Customer Care's response
                Dear Narender,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57d1l) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Anjum Raj
                  from Rewa, Madhya Pradesh
                  Jul 7, 2018
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                  Address: 462001
                  Website: EAZYPAY

                  Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    D
                    Deepak indian
                    from Unnao, Uttar Pradesh
                    Jul 7, 2018
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201304
                    Website: Complain against ICICI BANK NOIDA

                    Dear Sir,

                    I have a savings account in noida branch, this account i opened in year 2008 and till 6th july 2018 everything was going well but tomorrow my accountant was freezed claiming by Rohini sector 8 icici branch that due to some personal loan and its payment not been paid its freezed. They called me in office and showed me some loan papers which was not mine all documents was fake there, only my name and my parents name was mentioned by there, i have already senr email to them that all documents showed to me arw fake and doea not belong to me.some one have mentioned mh pan card number on that loan paper rest all documents added in that loan papers noes not match with my details. Kindly help to solve this issue.

                    Regards
                    Deepak Singh Rawat
                    ICICI Bank customer support has been notified about the posted complaint.
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                      N
                      Niru Ahir
                      from Hyderabad, Telangana
                      Jul 7, 2018
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                      I have been deducted an amount of 1, 899.00 on 07 jul 2018 with the details mentioning: wpp-sr[protected] new policy. From my icici bank account

                      I have not authorized, neither am aware of any such approvals for the deduction.

                      Utter crap of icici bank to do such activities without my consent.
                      Revert the money back to my account at the earliest.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jul 30, 2018
                      Updated by Niru Ahir
                      no review
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                        A
                        abhiirate
                        from Ludhiana, Punjab
                        Jul 6, 2018
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                        Address: 812001

                        I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even di not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. My monthly average balance is also being shown low.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jul 06, 2018
                        Updated by abhiirate
                        I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even did not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. I authorized UNICEF to withdraw some amount and I failed. Who would be responsible for loss of my commitment to UNICEF?. My monthly average balance is also being shown low. My acc no is[protected]. My name is Abhishek Mitra. My mobile number is [protected]. This is just like playing with my account. Before that you gave mandate to Justdial without my permission. This is not the way a bank works. My credit history went wrong .
                        Jul 06, 2018
                        Updated by abhiirate
                        The charges were deducted under ECSRTNCHGS. Please resolve.
                        Jul 07, 2018
                        Updated by abhiirate
                        Previously many ECSRTNCHGS were deducted. I thought it was some kind of bank charge but this time after 7 withdrawals without intimation, I had to complain. Please return back the entire amount that you have deducted under this remark or else explain to me why ICICI has deducted the amount.
                        Jul 07, 2018
                        Updated by abhiirate
                        On

                        17/04/2018 four deductions were done from my account
                        Jul 07, 2018
                        Updated by abhiirate
                        On 16/05/2018 and 17/05/2018 one deduction was done each day. On 15/06/2018, the ECSRTNCGHS charges were deducted five times without intimation. Please explain what is going on. I am calculating my loss because of these charges and it is coming upto some 8000 Rs.
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                          S
                          saipuneet99
                          from Mukerian, Punjab
                          Jul 6, 2018
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                          Address: Gurdaspur, Punjab, 143505

                          I have tried to pay the fee amount of Rs. 6000 (+ Bank service charges of Rs. 10) for D.El.Ed course of National Institute of Open Schooling twice through

                          Eazypay of ICICI Bank.

                          Paid by Canara Bank Internet Banking.

                          First Transaction

                          Amount Rs. 6000 (+ Rs 10 service charge)
                          Txn ID is [protected]
                          Dated - 6 July 2018 at 05:41 PM

                          Second Transaction

                          Amount Rs. 6000 (+ Rs 10 service charge)
                          Txn ID is [protected]
                          Dated - 6 July 2018 at 6:09 PM

                          So the Total amount of failed transactions is Rs. 12020.

                          But your system is showing Payment Failed for both the transactions.

                          Kindly refund the money for the failed transactions.

                          Name - Puneet Gupta
                          Email - [protected]@gmail.com
                          Mobile - [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
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                            D
                            Devanand verma0
                            from Delhi, Delhi
                            Jul 6, 2018
                            Resolved
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                            Resolved

                            I Am an icici bank customer. Yesterday 05-03-18 ecsrtnchg charged 413 rupees and 413 rupees two times. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                            [protected]@gmail.com
                            Aug 16, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 06, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 06, 2018
                            Updated by Devanand verma0
                            Why they hit the charges without any explanation
                            please return my money back why they this types of frauds from customer's account.
                            Verified Support
                            Jul 07, 2018
                            ICICI Bank Customer Care's response
                            Dear Devanand verma0,

                            We regret the inconvenience caused. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 10, 2018
                            Updated by Devanand verma0
                            I have complaint for refund of money but no one is giving the response from ICICI
                            Why you charged this types of charges when card is no any changes.
                            Aug 16, 2018
                            Updated by Devanand verma0
                            I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges three times 413, 472, 346. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                            [protected]@gmail.com
                            May 07, 2019
                            Updated by Devanand verma0
                            I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges once 413 I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                            [protected]@gmail.com
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                              A
                              from Jammu, Jammu and Kashmir
                              Jul 6, 2018
                              Resolved
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                              Resolved

                              I have made payment for nios 2nd year registeration via your bank using central bank debit card but the payment was not successful though the amount is deducted. Tommorow is the last date so please fix the prob. Asap. Otherwise i will not be able to pay the fees. It is a very important issue and revert back my money to the same account from which it was paid
                              Aug 7, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 06, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57b0n) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SONIC KUMAR BORO
                                from Imphal, Manipur
                                Jul 6, 2018
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                                Website: www4.ipg-online.com/connect/gateway/processing?execution=e1s2

                                For D.EL.Ed. admission (http://dled.nios.ac.in/attendanceLogin/IIyearfee.aspx) payment made through HDFC credit card ending 9184 via eazypay (https://www4.ipg-online.com/connect/gateway/processing?execution=e1s2) amount of Rs. 6060/- already has been deducted from my credit card (HDFC Transaction ID: 085793) but the payment status
                                is showing unsuccessful or payment not made. Eazypay Transaction ID : [protected]. Issues has not resolved yet.
                                Kindly suggest in order to resolve the issues immediately as the 2nd Year admission will not open again after the last date 7th July, 2018 and ICICI eazypay have stated that they will attend and revert to my complaint sent via email in 2 business days as per the trail email below.

                                From:
                                Date: Thu, Jul 5, 2018 at 10:35 PM
                                Subject: Re: 000CQaDKKGHSV8A3:Request for Payment Status Confirmation for D.EL.Ed. Enrollment No.xxxxxxxxxx2007
                                To: Sonic Boro

                                Dear Customer
                                Thank you for writing to ICICI Bank. We acknowledge the receipt of your communication.
                                We will attend and revert to your email in 2 business days.

                                Disclaimer :- This is an auto generated e-mail. Kindly do not reply on this mail.

                                Regards
                                Customer Service Team
                                ICICI Bank.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  A
                                  Aravind Ambuj
                                  from Muzaffarpur, Bihar
                                  Jul 6, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bhagalpur, Bihar, 812001

                                  I had made a payment against 2nd year registration of nios deled of Priti kumari enrollment number [protected] and total amount Rs.6010. Sbi reference number is IGADWWYNB4 and CITRUS reference number is [protected]. I cannot receive confirmation message from easy pay.
                                  I have made another payment against 2nd year registration of nios deled of Priti kumari enrollment number [protected] and this payment confirmed by easy pay as message.
                                  kindly solve my problem and refund my money.
                                  Aug 6, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 06, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Aravind Ambuj,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57abu) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Linda Nacy
                                    from Surat, Gujarat
                                    Jul 6, 2018
                                    Resolved
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                                    Resolved

                                    Address: Ahmedabad, Gujarat, 382350

                                    Hello Sir, I have applied my credit card request and document submited before 15 days but till date not any begining process. And Krunal name perosn said me i am ICICI person please give us document and i has been submit.

                                    Krunal Number - [protected]

                                    Applciation Number - A[protected]

                                    Please check it and give us my document. I am not interested to your credit card.

                                    Thanks,
                                    Vipul
                                    Aug 6, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 06, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Linda Nacy,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57aap) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Last two months there is overlimit fee reduced i can agree that time there is no money and this month i have added money, now also they reduced amount with overlimit fee. they were looting money like this and tells silly reasons.
                                    ICICI Bank Customer Care's response, Jul 6, 2018
                                    Verified Support
                                    Dear RaneshCraju,

                                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57aap_1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      AROUL MARIE
                                      from Auroville, Tamil Nadu
                                      Jul 6, 2018
                                      Resolved
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                                      Resolved

                                      Address: 605008
                                      Website: WWW.ICICI BANK

                                      I Availed Personal Loan From Icici Bank- A/C No. Lppdy[protected] For Rs.10 Lakhs, For 48 Instalments, I Paid 25 Instalments And I Received An Sms From Icici Bank Stating That " There Is No Preclosing Charges If The Loan Is Foreclosed Amd Paid Out Of Own Resources". So I Paid My Loan Outstanding. Now They Demanding The Preclosure Charges Of Rs.30000. How Does The Bank demand The Charges? I Don't Know The Reason. This Issue Puts Me In Mental Stress And Financial Problems. I Plan To Go Consumer Court For This Issue. And Also I Take This Issue To Banking Ombudsman to resolve the problem.
                                      Aug 17, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 06, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Aroul Marie,

                                      We regret the inconvenience caused. Our official will get in touch with you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        AROUL MARIE
                                        from Auroville, Tamil Nadu
                                        Jul 6, 2018
                                        Resolved
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                                        Resolved

                                        Address: 605005
                                        Website: ICICI BANK- PERSONAL LOAN

                                        I availed personal loan from icici bank- a/c no. Lppdy[protected] for rs.10 lakhs, for 48 instalments, i paid 25 instalments and i received an sms from icici bank stating that " there is no preclosing charges if the loan is closed and paid out of own resources". So i paid my loan outstanding. Now they demanding the preclosure charges of rs.30000. How the bank demands the charges? i do not know the reason. This issue puts me in mental stress and financial problems. I plan to go consumer court for this issue. And also i take this issue to banking ombudsman.
                                        Aug 9, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 08, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Aroul Marie,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        What is ecsrtchrg
                                        kindly explain about what kind of this charge is??
                                        ICICI Bank Customer Care's response, Jul 8, 2018
                                        Verified Support
                                        Dear Sandeep Som,

                                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57ea2_1) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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