ICICI Bank Complaints & Reviews

I don't have knowledge o[censored]sing this one assist scheme. Kindly deactivate my one assist icici membership as soon as possible for smooth function and also don't debit amt from my account. I have not used this scheme and also not aware of this product. So i request to cancel my membership as early as possible. Do the needful

Thanks for your kind support.

I would like to register a complaint about the payment of rs 3891.00 against new airtel broadband connection at my residence in greater noida. Please go through the series of events/discussion below:

I made a online payment of rs 3891.00 from my icici bank account[protected] on01/06/2018 for a new airtel broadband connection at my residence f5-1605, panchsheel greens 1, sector 16-b, greater noida west, up-201009.

This amount of rs 3891.00 is 3 months charge including gst on a monthly package of rs 875.00. I informed the airtel employee about this transaction who is handling the connection in my society.

Next day, that employee informed me that they have not received the amount.

I contacted my icici bank and informed them about the same. They provided me the payment id for this transaction which is[protected].

Icici bank asked me to follow up with airtel with this payment id.
I informed the executive about this id and he again said that payment has not been received.

On this, i requested the airtel executive to send me an email from official id about the same so that i can officially lodge a complaint in icici bank. The policy of icici bank says that in case of any failed online transaction where amount has been debited but not credited with merchant, the said amount will automatically get reverted within 7 days. Failing which they can register a complaint.

I received an email from "a_manish. [protected]@airtelworld.com" (The airtel executive with whom i was interacting) send me an email on 09/06/2018 confirming the same that amount has not been received by airtel.

I forwarded the same email to icici bank transaction dispute teamon 09/06/2018 to register a complaint about this, complaint no sr[protected].

After proper investigation, on 11/06/2018, i received a message on my mobile [protected] that icici bank is closing this case because the said amount of rs. 3891.00 has been successfully credited to the merchant on 02/06/2018.

Transaction amount:rs.3891.00

Transaction date:june 01, 2018

Payment id:[protected]

Consumer code:airtel_nici[protected]

Bill reference information:nici[protected]

Finally, today i received emails from both icici and airtel. Icici saying that money has already been posted to airtel and airtel saying that they have not received the amount.

Respected sir,

I am ligen pegu, enrollment no.
Enrolment no.[protected] name : ligen pegu father name :podmeswar pegu percent : 46 xii category st
. I have pay my dled 2nd year registration fees on 02july/2018 rs. 6060.00 examination fees through my debit card. My account has been debited with rs 6060.00 but the payment status is yet not updated even after 48 hours. I have even waiting for the status to be updated. I don't have a clue what to do next...
Kindly look into the matter.
Thanking you

Yours sincerely,
Ligen pegu

Sir,
I am ligen pegu. I pay nios d. El. Ed. Registration fees 6, 000
My a/c no 959164 is debited with inr 6060.00 on[protected]:18:05
Icici bank ltd/seq no :[protected].

Please pay my fees nios d. El. Ed. Registration. My registration no [protected]

With
Regards
Ligen pegu

Dear sir
I was transferring money of rs 2296 for paying property tax by online to vapi municipality on 28.06.18 at about 9.20 am through the citrus easy pay payment gateway. It finally resulted in an error like transaction declined. But the money is debited from my hdfc account no [protected]. The trancaction reference shown in hdfc is[protected].

I want icici to take this as top priority to track down the payment and refund as i had done another transaction and paid it

Regards
R. P. V. Krishnan

I have recharged my jio number on 01 jul 2018 phonepe app through my sbi upi id.
But amount deducted not credit to reliance jio.
Now reliance sent me mail amount not received. Phonepe aap also sent me mail rs 349 on 01 jul 2018 at 12:54:46 to payment successful. Copy att

Details.
Ici505b6bcdf4ed4301b8c3a156e9c229f21

Kindly send the money to my phonepe sbi upi account.

Regards
Mohan & rajni sharma
Mobile [protected]
[protected]

I am new customer to icici bank. I received call from icici bank one assist and they just given information about one assist plan for which i have not agreed to opt any plan, after that they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

I have tried reaching out to one assist help line to cancel and refund.. But i haven't received any refund after continuous follow-up call. This is money fraud that needs to be stopped.

One assist id number: sr[protected]
Your one assist relationship number : 4705265.

I transferred 1000 rs to corporation bank through imps on 30th saturday. The amount is debited from my account and it is not credited in beneficiary bank. I got sms saying

"dear customer, imps txn ref[protected] for rs.1, 000.00 is timed out at beneficiary bank on 30-jun-2018 15:04:12. Txn status will be updated by bene bank in 3 working days."

Today 4th day. Still not credited. Please help me

I received a call from icici bank regarding card protection scheme. They gave me all information about this particular scheme but never asked to activate it or not. So after two days i checked my passbook and i saw 1899 is deducted from my account. So i don't need this plan or policy kindly refund my money back.
My account number is[protected]
Customer i'd is[protected]
And this is sr[protected] is one assit regd vide.
Kindly refund my money back.
Thanking you
Ankit kumar...

On 8th june i went to icici rajnagar branch for downgrading my account. At that time they tricked me by taking my sign on icici lombard health insurance policy application, and on 26th june my account got debited for 651inr now they are refunding my money. They did once before in the month of april when i went for opening a fixed deposit. They are looting innocent customer for trusting their money with them. Please take this matter seriously and refund my money.

Acc no[protected]

I have recharged my jio number on 01 jul 18 at 12:54 pm by phone pe upi app through my upi id.
But amount deducted not credit to relience jio.
Now relience sent me mail amount not received. Phone pe also sent me mail to me payment successful.

Details are as under
Transaction id ici505b6bcdf4ed4301b8c3a156e9c29f21
Copy att

Kindly send the same money to my phone pe upi account.

Regards
Mohan and rajni sharma
Mobile no -[protected]
[protected]

I'm gold loan appraiser at icici bank meham for last 4 months payment not coming to my account many times i have consulted abt that to the branch manager but he didn't give satisfaction plz make visibility to my complain about the same thing manager always says he mailed abt that but payment to my account not coming in that case how could i appraise and now i am doing my job but till when

Sir,
My name is jitendra kumar. My payment is failed but balance deducted from account. I was doing my registration payment of dr. Shakuntala mishra rehabiltation university.
My registration no — 1810652 and bank reference no.-[protected] date of payment-02/07/2018. My email is jk[protected]@gmail.com,
Please refund my balance.

I neetu gupta account no[protected] went to icici bank sco 107 sec 7 karnal branch on 27 jun 2018 at 1005 hrs (Approx) to deposit rs 4000 in my saving account. I gave 5 notes of rs 100 and 8 notes of rs 500 instead of 7 (By mistake). When i counted my remaining cash in my purse and realised my mistake. I approched to cashier. She denied to pay back by saying, she is not having any cash in excess. When i approached to branch manager. He also did not give any satisfactory reply. Please refund my money at the earliest.

Regards
Neetu gupta
Ac no[protected]
Icici bank sec 7 karnal
Mobile no [protected]
Email [protected]@gmail.com

Very bad service icici bank providing.
I have applied for change account name of customer account on date 19 june 2018 and it will take 14 days already still not name updated.
And not providing good service as well as.
Branch Details ICICI Bank :
ICICI Bank -Iskon Cross Road, Ahmedabad - Branch & ATM, Shop No-1, Sarthik Complex, Iskon Circle, Pandurang Shastri Athavale Marg, Ahmedabad, Gujarat 380015.

I ordered a provogue watch as part of an icici mobile banking offer. I have made the payment on provogue.com website through citrus gateway and i recieved e-mail and text that the payment was successful and my money is with provogue.com website right now. But, for the past few days, my order status is showing up as cancelled. When i tried to contact their customer care phone numbers, no one attends the call. Highly pathetic customer service. Icici should also take responsibility for partnering with such fake vendors and cheating their own customers. Another bad experience with icici in the past 2 years.

Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 826/- has been deducted from my account towards dmc dp chgs till may-18. At the time of opening demat account, you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

Request you to kindly return my money back. I am losing trust on icici bank whether my money is safe here or not.

Need action on priority.

I transferred rs 40000 (Rs 20000 +rs 20000-two transfers) through imps on 27 th june at 11.36 & 37 am from icici a/c to south indian bank a/c.

Transaction remark : ref[protected]/
[protected]
The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message that said

"dear customer, imps txn ref[protected] for rs.2, 0000.00 is timed out at beneficiary bank on 27-jun-2018 11:36:03. Txn status will be updated by bene bank in 3 working days."

"dear customer, imps txn ref[protected] for rs.2, 0000.00 is timed out at beneficiary bank on 21-nov-2016 11:37:25. Txn status will be updated by bene bank in 3 working days."

Sir, i make a payment to nios through icici payment gateway rs. 6010 on 22.06.2018 and again rs. 6010 on 22.06.2018. But the transaction was failed due to network error. Both of times amount deducted from my account but the the amount was not credited on nios.

On last date i successfully make this payments again to confirm admission. Till bow i did not get the refund of my previous transactions (2 times).

I made this payments through sbi internet banking and i contact to sbi for this issue and they says "as confirmed with merchant, transaction igadufrek6 & igadufsbn9 has been successful and settled. For more details kindly contact your merchant."

My two failed transaction id are:

Transaction id 1: [protected]igadufrek6
Transaction id 2: [protected]igadufsbn9

Both are failed please look into this matter and give reply as soon as possible.

I also attached screenshot of the sbi internet banking statement.

Thank you

I have an account with u. Card number[protected]. This is sushil sharma. I m very upset because you have debit the amount of around 350 rs without any request of a policy. This kind of cases directly hit the security of your service. I want a response back asap. If registered number ([protected]) not answerable then call [protected]. Here is my wife (Babita).