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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
Complaints 23733
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ICICI Bank reviews & complaints page 564

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A
Aaniaankit
from Raipur, Chhattisgarh
Jun 15, 2018
Resolved
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Address: Alwar, Rajasthan, 301001

Dear sir,

I served in icici bank from 1/4/2011 to 29/10/2015 but inspite of several reminders to hr also make sr in system my relieving letter not generated in system or nobody respond on my query.
Now i m working in kotak mahindra bank and my bank need my releiving letter.

Kindly help me to solve my problem.
My employee id was - 232459 my name - ankit sharma.

Regards,
Ankit sharma
Jul 16, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2018
ICICI Bank Customer Care's response
Dear Ankit Sharma,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    J
    Jofa Joseph D'souza
    from Mumbai, Maharashtra
    Jun 15, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400055

    My name is jofa dsouza and im a customer using icic bank and a credit card i was overseas and so there was an oustanding payment of rs 9894.08 for two months. I called them after the due date and made the payment of rs 10, 425.08 which included the auto debit decline fee as well for two months and late payment fee of two months. After another day my account was being debited with rs 9894.08 again after making the payment on 14/06/2018. I called customer care to refund the amount and get a compensation as it was their error. The advisor debanjali said it was not their fault and that it was my fault and that because of direct debit being active it was charged. I asked to speak to a supervisor but she said that there is no supervisor available and so i wanted to cancel the account she said that can only cancel the account once the entire credit is being used. Kindly provide justice as the employee needs to be given feedback and supervisors should be available at all times to handle customer escalations and complaints.
    Jul 16, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 15, 2018
    ICICI Bank Customer Care's response
    Dear Jofa Joseph D'souza,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a55cu4) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sowmya bheemanna
      from Bengaluru, Karnataka
      Jun 14, 2018
      Resolved
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      Resolved

      Address: 560078
      Website: infinity.icicibank.com

      Can someone help with the issue am facing with icici bank, jaynagar, bangalore? This issue is started in the year 2013 and still there is no end to it.
      Its of no use visiting branch. I had salary account at this bank and once i happened to visit the branch and they advised me to open a ppf account which with new account number and promised that i can maintain zero mba (Minimum balance account). Customer agent was so impressive and i opened immediately and started paying 1500 every month for more than one year. However am getting shocked to notice there is around 7-8k getting detected for the last 4 years with the reason form mba (Minimum balance amount) without even informing me how come they are detecting my amount?
      Went to branch and spoke to lady who forced me to open the account - she said she will reverse it but still there is no use. I had given written complaint to branch regarding this last year but still there is no response from them. Really frustrating bank. Not sure how can i get back to my ppf amount and close this senseless and disgusting icici bank a/c.

      Can anyone help on this? I need justice.
      Jul 16, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 15, 2018
      ICICI Bank Customer Care's response
      Dear Sowmya Bheemanna,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a55cuf) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jun 20, 2018
      Updated by Sowmya bheemanna
      I have emailed to [protected]@icicibank.com today. Please look into the the issue and do needful ASAP.
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        A
        adesh1912
        from Delhi, Delhi
        Jun 14, 2018
        Resolved
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        regarding amount deposited to wrong account number.

        Dear Sir,

        In reference to the request letter attached provided to the bank branch on dated 7 June-2018, I request you to please look into the issue, It’s been more than 7 days & I have yet not received the amount in my bank account.

        This is to inform you that one of my friend tried to deposit 4000/- Rupees to my account number[protected] but by mistake he has written the account number[protected] in the...
        +1 photos
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        P
        Pranay Saraiwala
        from Mysore, Karnataka
        Jun 14, 2018
        Resolved
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        Address: Bangalore, Karnataka, 560066

        I got a call from icici representative on my company skype id. They asked me if i wanted a credit card. I told them about my current employement status and my salary.
        They said i was eligible for the card.
        One of their representative visited the campus and collected all my documents required for the same.
        Now after 10 days i get a call saying that my aplication has been rejected and they mentioned no reason for that.
        They asked for my collegue's number and never contacted them.
        They never even visited my residence to confirm the same and simply rejected my application.
        I consider this as theft of my data.
        Jul 15, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Jun 14, 2018
        Updated by Pranay Saraiwala
        Application number : [protected]
        Verified Support
        Jun 14, 2018
        ICICI Bank Customer Care's response
        Dear Pranay Saraiwala,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5595b) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Jun 18, 2018
        Updated by Pranay Saraiwala
        You people are a bunch of hipocrites and unprofessional thieves.
        Your representatives lure people into divulging information.
        I have not received my refund for Rs. 1749
        The Authorization Code (Refund Reference Number) for the transaction is[protected]. It was supposed to reflect in my account by 7 june but its still not received. Amazon has refunded the amount on 1 june itself. I want my money immeadiately.
        ICICI Bank Customer Care's response, Jun 14, 2018
        Verified Support
        Dear Nadiya Ebrahim,

        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5595b_001) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        RM of account opening is saying my target is fulfil so i can't provide any service but still i have problem my account opening and unable mobile banking process she doesn't provide any service and also not receiver call and doing miss behave.
        ICICI Bank Customer Care's response, Jun 14, 2018
        Verified Support
        Dear Customer,

        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5595b_01) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          singhvineet866
          Jun 14, 2018
          Resolved
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          Address: New Delhi, Delhi, 110008

          Dear sir/mam

          Sub :- payment deducted but not credited in supplier account

          I had made transaction on 11th june through internet banking amount is 6884 inr transaction details account number:[protected]
          Transaction date:[protected]
          Transaction amount: 6, 884.00
          Debit/credit: debit
          Transaction description: bil/[protected]/remit/alzcaiuwhjefna
          Note: this is an electronically generated receipt and does not need any signature.
          But payment not credited in supplier bank account so i have to do payment again and 2nd payment credited in supplier account can u tell me when will get the payment refund of 6884

          Please check with bank and refund my money
          Jul 16, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 14, 2018
          ICICI Bank Customer Care's response
          Dear Singhvineet866,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            anas986
            from Koothanallur, Tamil Nadu
            Jun 14, 2018
            Resolved
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            Resolved

            Address: 613702

            Respected sir,
            This complaint is regarding the security guard of athikkadai branch. I went to atm midnight of yesterday (12.06.18) the door was locked and the atm shutter closed and security guard sleeping inside it. I knocked many times but no response;today also the same happening so kindly take neccesery action. It affects the privilage customer like us who is in need of cash at midnight.
            Thanking you
            +1 photos
            Jul 15, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 14, 2018
            ICICI Bank Customer Care's response
            Dear Anas986,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5595a) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              CA Dhanraj Maurya
              from Bansi, Uttar Pradesh
              Jun 14, 2018
              Resolved
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              Resolved

              Address: २१२६५५

              ATM machine situated at नौबस्ता रोड बायपास खागा हमेशा बन्द रहता है। क्योंकी एटीएम जो की आईसीआईसीआई बैंक का है एक दुकान के अंदर लगा हुआ है। दुकानदार जब मर्जी होती है एटीएम खोलता और जब मर्जी होती है बन्द कर देता है। क्योंकि एटीएम दुकान के अंदर है। जब वह दुकान खोलता है तभी एटीएम से रुपया निकाला जा सकता है अन्यथा नहीं। बृहस्पतिवार को खागा में बंदी रहती है तो दुकान बंद रहती है तथा एटीएम भी बन्द रहता है। जिससे ग्राहकों को परेशानी उठानी पड़ती है। दुकानदार अपनी मनमानी करता है। इससे अच्छा है कि एटीएम वहां पर ना ही हो।
              Jul 29, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 18, 2018
              ICICI Bank Customer Care's response
              Dear CA Dhanraj Maurya,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5579j) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vicky cruiz
                from Kolkata, West Bengal
                Jun 13, 2018
                Resolved
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                Address: Kolkata, West Bengal, 700042

                I recharged using my jio number using My jio app, via Phone Pe app. But I did not get my recharge nor my money has been returned back to me. I HAVE NO BALANCE IN JIO NOW, AND IT IS REALLY HARD FOR ME WITHOUT IT.. I STAY FAR AWAY FROM HOME, AND IT IS VERY HARD FOR ME TO CONTACT THEM BECAUSE TELEPHONE BOOTH ARE SO RARE THESE DAYS. PLUS I DONT HAVE ENOUGH MONEY.. PLEASE HELP!!! GIVE ME THE RECHARGE OR MY MONEY BACK...
                +1 photos
                Jul 20, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 14, 2018
                ICICI Bank Customer Care's response
                Dear Vicky Cruiz,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a55958) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  ankush176
                  from Noida, Uttar Pradesh
                  Jun 13, 2018
                  Resolved
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                  Address: 147301

                  Dear support

                  I have done one of the request on march 26th for update lpg id and de-link and re-link my aadhar card request customer care take request for same but after that still my subcidy goes to my another bank that is not active so every time i have to check again and again with indian oil they told we have not any process your bank should be de-link your aadhar card and then again re-link so please do this process urgently as due to same i lost 1000 rs from last 4 month so please take a request and do so fix urgently.

                  Name :- ankush kumar
                  Lpg id :[protected]
                  Distributor :- surbhi gas
                  City :- mandi gobindgarh
                  Jul 16, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 13, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jun 15, 2018
                  Updated by ankush176
                  Dear Support

                  I am waiting for your call due to delay I already lost my subcidy three time and this is the fourth time again subcidy goes to wrong account so please take this serious and close this urgent
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                    V
                    Vivek V Varrier
                    from Chennai, Tamil Nadu
                    Jun 13, 2018
                    Resolved
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                    Resolved

                    disputation of fund transfer through imps

                    On 27th april i transferred an amount through imps of rs 70000 from my savings account icici a/c[protected], mysore branch to my beneficiary mr. Abbas sbi a/c [protected] port blair branch (Vide transaction number :[protected]. On 11 th may the amount has been credited to by beneficiary account and immediately it is recovered from his account, (Please find the beneficiary account statement) and till now the amount is not credited to...
                    +7 photos
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                    A
                    Ambravaneswaran A K
                    from Delhi, Delhi
                    Jun 13, 2018
                    Resolved
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                    Resolved

                    Dear sir,
                    Our tax saving bond (4 nos of rs.5000/- each) matured on 19.6.2005. Certificate no.105781.
                    Till date i have not received the maturity amount of rs.6490.75 per bond. Kindly look into the matter and help get my maturity amount at the earliest.

                    The deemed date of allotment was 19.2.2002 and the redeemption date was 19.6.2005.

                    Regards,
                    A k ambravaneswaran
                    [protected]
                    +1 photos
                    Jul 16, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 13, 2018
                    ICICI Bank Customer Care's response
                    Dear Ambravaneswaran A K,

                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Alexmani
                      from Chennai, Tamil Nadu
                      Jun 13, 2018
                      Resolved
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                      Resolved

                      wrong details shown in cibil report

                      Address: 602001

                      My name is m. Manivannan am from thiruvallur,

                      I do not hold this kisan credit card (Card no:[protected] with icici bank, however, it was reflecting on my cibil report,

                      Let me know whom should approach it? It was active on 31.03.2016 to still now,

                      And gold loan (Account no:[protected] also taken without my knowledge with icici bank, this is very serious issue for me,

                      Because...
                      +3 photos
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                      S
                      Sreenivasulu Sadu
                      from Vaikam, Kerala
                      Jun 13, 2018
                      Resolved
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                      Resolved

                      Address: 516101
                      Website: change mobile number

                      Icici bank — change of mobile number

                      Dear sir/madam,

                      I have an account in icici bank. I use internet banking, i want to update my new mobile number though online but i cannot find the link for change of mobile number in 'view/change contact details' section. I can only see 'update email id' section. Please provide a link so that i can change my mobile number online.

                      Thanks & regards, s gunakesava
                      Jul 15, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 13, 2018
                      ICICI Bank Customer Care's response
                      Dear Sreenivasulu Sadu,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a555n2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      My father had a loan account . We were paying the emi directly to the loan account. But still they have charged 8000 for the ESC charges within these 10 days. We have repaid the loan as well. After that they have charged 472 everyday, now the balance is 0.
                      ICICI Bank Customer Care's response, Jun 13, 2018
                      Verified Support
                      Dear Yuvashri Jayakumar,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a555n2_1) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Neeru Garg
                        Jun 13, 2018
                        Resolved
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                        Resolved

                        Icici bank is keep deducting the money from my icici bank account without any intimation and without knowing.. Even when sent mail to icici bank customer care, there is no response at all... Could you please suggest what can be done now
                        There is everyday deduction related to below though my account always have money more than min balance

                        Mabchgs-may18+gst
                        Eba/nsdl cdsl chg_250518/[protected]
                        Eba/nsdl cdsl chg_010618/[protected]
                        Eba/nsdl cdsl chg_250418/[protected]
                        Eba/nsdl cdsl chg_050618/[protected]
                        Eba/nsdl cdsl chg_070618/[protected]
                        Eba/nsdl cdsl chg_110618/[protected]
                        Eba/nsdl cdsl chg_130618/[protected]
                        +1 photos
                        Jul 15, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 13, 2018
                        ICICI Bank Customer Care's response
                        Dear Neeru Garg,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a556s1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sailata
                          from Bengaluru, Karnataka
                          Jun 12, 2018
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                          Address: 560097

                          Dear sir/madam
                          Inspite of repeated calls to the customer care center for closing my personal loan, they transferred funds to my account which i returned back within 3 days time and agreed to close my loan account. Also agreed that whatever amount deducted from the card reversed entry will come and settle the account ( kindy check all calls happened between me and customer care center from 28th april to 3rd may

                          This month statement clearly saying cancellation RLCC, still bank is charged rs. 6200 as a foreclosure charges. This is really ridiculous activity by the icici cedit card department.

                          I am extremely grateful if you could give justice to my credit card account and de
                          duct the foreclosure charge of rs.6200. .

                          This type of problems happened only because of customer care center officer Mr. Dheeraj who called me number of times from Bombay.

                          We should spread this type of fraud by the credit card customer care center for icici bank through social media. So that this type of cheating never happened to any body in future.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            mvsreekanthreddy
                            from Vijayawada, Andhra Pradesh
                            Jun 12, 2018
                            Resolved
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                            Resolved

                            netbanking not working

                            Address: Mysore, Karnataka, 570027

                            I am trying to do a net banking transcation but i couldnt complete the transaction. Its showing "the transaction is disabled for this user, please contact the bank for further information". I have called the customer care many times and i also mailed to the icici customercare but the issue is not getting resolved. They are telling that it will be solvedd within 30mins or 1 hour.
                            Account number:[protected]
                            Contact number:[protected]...
                            +1 photos
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                            Kamal Malav
                            from Gurgaon, Haryana
                            Jun 12, 2018
                            Resolved
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                            Resolved

                            Website: amazon.in

                            Hello i have done a online transaction on amazon.in for a mobile purchase which debited the account balance as per a message but amazon.in said the transaction was failed. Can you please make sure the payment was done or not? If not then why its deducted and if its done kindly update asap so that i can connect with amazon.in to close the same. Thanks
                            Jul 13, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 12, 2018
                            ICICI Bank Customer Care's response
                            Dear Kamal Malav,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a552mc) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Once while making an online transaction, I entered wrong OTP multiple times. As a result "Verified by Visa" is blocked for me. I called many customer care numbers but my problem is still unsolved. Please help me unblock my "Verified by Visa".
                            Otp is being disabled because of several attempts
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                              A
                              Amol Ghadage
                              Jun 12, 2018
                              Resolved
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                              Resolved

                              Address: 411043
                              Website: www.consumercomplaints.in

                              Hello,

                              I had received a call for a product/policy of icici called oneassist. I was unaware of any such products/policies and today i got an sms saying: dear customer, new policy wa privilege single rs 1899 for cpp/oneassist has been regd. I don't want to get any such service. Please deactivate any such policies asap. Otherwise i will take further action. And complaince on consumer court

                              Thanks

                              Name: amol ghadage
                              Regd id: sr[protected]
                              Activate date -8 june 2018
                              Jul 13, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 12, 2018
                              ICICI Bank Customer Care's response
                              Dear Amol Ghadage,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Ive been receiving sms saying My Request for OneAssist Plan has been renewed under SR[protected] for some Policy WA Privilege... and was deducted Rs.1899 for the same...
                              Ive never requested anything regarding OneAssist ever...

                              i want this oneassist to be deactivated and my money refunded immediately...
                              Date of Incident - 04/06/2018...
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                                Yadav1118
                                from Manjeri, Kerala
                                Jun 11, 2018
                                Resolved
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                                Address: Chennai, Tamil Nadu, 6410001

                                I received sms from icici bank that rs-1399/- deducted from my debit card to one assist plan on 09/6/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. Refund my money other wise we complaint to customer court.

                                Please deactivate and refund my money asap
                                Date of incident : 11/06/07
                                Policy No-SR[protected]
                                Jul 15, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 12, 2018
                                ICICI Bank Customer Care's response
                                Dear Yadav1118,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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