Please refer to my Medlife
online order No.OR3504NFA-003A dt.13-Feb-2019.
This order was placed for 30 Tablets each of Berocin CZ & Shelcal 500 mg and 1 X Vicks Vaporub 50 gm. Their Ordering menu had displayed availability these items for delivery on 14-Feb-2019 and the amount payable was Rs.561.93.
had confirmed, the ordered items will be delivered to me on 14-Feb-2019 between 09 am & 08 pm .
When I initiated for online payment thru' by Debit card, the Medlife
took an amount as Rs.656.93. Thus Medlife
had taken an extra amount of Rs.95, without my knowledge. I have realised this descrepancy yesterday only.
While I was expecting the delivery of the items on 14-Feb-2019, Medlife
had sent me a SMS, stating "Order Update: Dear Customer, full stock of BEROCIN CZ are not readily available. We are trying hard to source the same from anywhere in India. You will receive further communication by 15/2 09:00 AM. Inconvenience regretted"
had sent the same SMS stating "...bla.. bla... You will receive further communication by 16/2 09:00 AM. Inconvenience regretted"
I called up their customer care #[protected] to know whats going on..
Their Customer care was very cool in saying, he will raise a complaint and send an update to me tomorrow.
When I need these medicines very badly for tomorrow, I donot know when they will be supplied. I have lost faith in Medlife
online stores. They have cheated me on the deliveries, after taking the money.
Kindly do the needful for the supply of these medicines by tomoorow 9 am without fail.
Suitable actions may be initiated on the Medlife
company for their breach of trust and cheating.
Medlife customer support has been notified about the posted complaint.