OYO Rooms Complaints & Reviews

On 9th January a booking ID VZQH5739 was generated in the name of Vaibhav Kumar (contact no. [protected]). Payment details are as follows:
(09-Jan[protected]Jan-2016)
POS PRCH
POS[protected] PAYTM NOIDA 8, 811.80 )
However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of...

I have booked a room at some hotel through Oyo rooms.
Booking id AUYJ9563

Now they have a policy to give 100% refund in case cancellation is done within 24 hr window before checking time.

But in my case the booking itself is done in that window.
So as per this fraudulent policy I am not entitled to cancel & get refund. Even if I cancelled it within just 3 hrs of booking.

They should...

I had booked hotel room on 26th of dec-15 in mangalore and also got confirmation mail but when contacted hotel they said there is no such booking .later on complaining they managed to make us believe that it will get updated later. My booking was from afternoon 12pm on 26 but when I reached hotel after a long 500km drive at 7pm in hotel I was shocked to see there is no booking and there were many customer in que because of over booking.then...

I am frustrated by OYO people. First of all when I call customer care, in between of the call they disconnect it after they listen to query.
I have booked a room on 31st dec and cancelled it next day and when i called them they said that the whole amount has been refunded back to my account.

I kept searching for my money for atleast 20 days but didnt find it anywhere. Now today when i called them they are saying that...

BOOKING NUMBER - NJUX8430

Hi, I am a tour operator in Nagpur by the name of "Trip Colors". We made a client booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016.
When my client checked into the hotel, she was told that all room bookings are cancelled by the hotel due to seepage and plumbing work and also the receptionist and hotel manager were not cooperative at all.
We tried...

Right now i amstaying in HOTEL MEERA QUIN, KOTA. Which i had booked through OYOon 19-01-16 for 2 nights. My booking I'd is GPINW0831. Hotel is not providing any BFAST. ROOMS ARE VERY DIRTY. WASROOM IS MORE DIRTY THAN ROOM.very bad experience. STOP fooling people and STOP UR BS Business of fooling people....

I had a booking with oyo on 19th January in Sector-56 noida with my husband's mobile number [protected]. When we reached there, property manager doesn't allow us to stay at the hotel and cancelled our booking instantly. As it was already paid booking, I want a refund of Rs.499 that was paid through my debit card. Hope you will refund my money soon as i am loyal customer of OYO from last 2 years. I am looking forward to hear from you soon....

Hi Team,

This is regarding Booking id: FPYZ9651
It was a total embarrassing experience with OYO. The room that was offered to me previously at Hotel PGSS Inn was a complete **** and does not even deserve to be a called an OYO room. Some of the dissatisfying features of the rooms were:
• Small in size
• Damped walls
• Stinking smell
• Bathroom...

Booking no. GBVL8165

I booked hotel with full payment through OYO but the hotel room was full so room was not provided.
They provided another hotel Narayani In Kolkata but after reaching there the room was full

I called OYO call centre many times but they did not respond properly.

These group is fooling people.

They should be penalised....

I had booked a hotel room via oyo on 18th Jan. Sector 45 Gurgaon, OYO Premium Cyber Park. Checked in at 1 pm, but when i went back in evening room was very dirty, the hotel manager was using abusive languages, was drunk and started bullying with me. At 10 pm in night, i had to check out make full payment and book another room....

Hi, My name is Sandeep Kulkarni. I had booked 2 rooms on 6th Dec, 2015 at Hotel Strawberrys, SP Road, Begumpet, Hyderabad. Booking no: BSZT3497. Check-in date was 25th Dec, 2015 and check-out date was 30th Dec, 2015. When I came to the Hotel on 25th Dec, I was informed that my booking has been cancelled ! I spoke with a OYO Room executive immediately and she apologized and said she would get back within 10 minutes. I never got a call back....

This is regarding OYO booking no : SKID3608 & coupon : OYOPAYTM. I booked a hotel on OYO rooms in Dec'15 and it was clearly mentioned that Rs 500 will be paytm cashback when paid through PayTm. I paid through Paytm but no paytm cashback has been given till date. I called their customer care regarding this and they refused to provide cashback. Even after mailing multiple mails to their customer care, I havn't got any cashback. Please...

I have booked hotel through OYO rooms dated 8th Jan to 10th Jan 2016, OYO rooms showing hotel name "OYO Premium Charch View Hotel" where no hotel is there on this name, as Hotel name available as actual name is "Hotel Asia The Dawn", and Images shown in the app was completely different and facilities also. Its a fraud done by OYO Rooms. Please help us to refund our huge amount which we spend in OYO app...

I have stayed in OYO rooms from 21.12.15 to 23.12.15. I have booked room in "PAY AT HOTEL" option at Hotel Ravi Raj, near Baba Petrol pump, Aurangabad. Booking ID-PTQI5340 Booked Dates: 21.12.15 to 24.12.15 ISSUE/PROBLEM - As my stay was reduced suddenly, one day before i have informed Oyo over customer care no.[protected], they sent a mail after updated booking, showing that i have paid a advance of Rs.1359/- (which i have not...

I paid and booked the room on 1st of january 2016 in goa. on arrival i was given a room which was cheaper than the room that i booked and it wasnt the same room. I paid Rs 6999 in total. i was offered other rooms but i denied it because i did not like their other rooms (that is the reason i booked the room that i chose) and it would have wasted my time to go to some other place to check in. i was compelled to stay in that place since i...

I have booked a hotel in chennai for 8th-9th January. For some reason I have cancelled booking on 7th January at 12:10 (as said by customer care). When asked on 7th Jan, they said that refund will be coming in 7 days. But today on 13th when I called they are saying your late by 10 mins to cancel the booking. If you have cancelled the booking before 12'o clock, you would have got the full refund. So am late by 10 mins and no refund will come....

Sir, i have booked a room from oyo room for 25th to 27 th dec 2015 for nanital. and made the full payment in advance.when i reached to nanital the hotel person said their is no booking .then i called to oyo person, he said sir i will transfer ur hotel.the hotel he transfered was a mess, then i said to oyo person cancel my booking and refund my money. it was 8 pm .and because of oyo i need to pay 25000 in nanital for another room because...

Booking iD CVXD.9205. And EWPB 7460. Refund is pending from more than 2month before. Alway answer with in week problem can be sole....

Anil mehta got booked oyo premium room on 9 jan 2016 at aman palace rajori garden, delhi got confirmation for room at plot no. 30/31 vishal enclave. On reaching i was told that the hotel is full, and they asked me to shift to a near by plot (which was about 8buildings ahead)we had to walk all the way did not look nice as a premium costomer, we got room no. 203 aman palace which was very substandard not premium old geaser was not working on...

Reference id:[protected]; Booking No. AFOI2896 I was allotted the hotel which was 7-8 kms away from the bus stand which was unknown to any taxi/auto driver in Pondicherry. Never book rooms through OYO as they never check the location & safety issues. The hotel Arunachala in Pondicherry is highly unsafe as there are no traces of buildings within 4-5 kms of it. I cancelled upon seeing the building & claimed full refund but I'm yet to get...