OYO Rooms Complaints & Reviews

I booked this hotel via Oyo Rooms at Noida Sector 12 (Hotel Royale). Expected it to be good as per the pics and details mentioned on the website. But it turned out that everything is lied on the website. Pics are morphed and details are inaccurate. Rooms are not clean. Bathrooms are horrible. Bad bedsheets and covers. AC was not working. Wi-Fi was too damn slow. Didn't had a parking while it was mentioned on the website. Customer service and their attitude was nothing to be pleased about. Please avoid this and save yourself from getting cheated.

To start with, we just booked a two room apartment before travelling to Mumbai. Now, when we reached Mumbai, we were so upset after seeing the facility that you guys have provided. Your website never told us that it's going to be a 4 room apartment and we will have to share it with people we don't even know.

I mean what the hell, do you think this isn't breach of your customer's trust? Do you guys not think that you are accountable for your mistakes?
I had a conversation with three reps from your department and they were so ratchet to respond, it was as if they are given a verbiage to follow?

The third person, Tejas, that manager so pathetically and retardedly tried to hide your mistakes.

Imagine, a group of friends travelling from Delhi to Mumbai finds out, after such a hectic journey, that oyo has screwed their vacation.

Y'all think you can amend that?

I'll follow this up on Facebook and Twitter and ask people not to go through your schemes as y'all are hoodlums trying to rob ppl off their money, effort, time, value everything.

My friends and I are going to make sure y'all pay for this.

Really disappointed and mentally harassed by your absurd act.

Following are complains

1.They provided me a room which was filled with mosquitoes
2. AC was not working
3. Room floor was dirty
4. Wash room was complete mess
5. Wash room window is broken
6. Wash room mirror is broken
7. Wash room commode is dirty
8. Wash basin is leaking
9. NO Wifi at room. They said that you can access is only from reception


I requested for room change in morning and they said that they are fully occupied so cant show another room now.
They said that they will try to change it by EOD but are not confirming it
I paid my two days rent and checked out( though i stayed only for one day)

I booked a room through on 27th Jan 2016 for 14th feb 2016 and got a confirmation that my room has been booked in Sukh hotel seaview juhu Mumbai. When i reached hotel they told me that we are completely sold out and same has been communicated to oyo.

After a lot of argument i was shifted to another hotel. I had to wait for 2 hours in reception. Sukh hotel and another hotel where i was shifted both were saying that they are also very disappointed with oyo services. oyo is very immature player in hospitality industry.

Hello,
Recently I did my FIRST AND WORST room booking at Oyo Rooms.

The experience was so awful that I'll never want to book a hotel through Oyo Rooms again and would certainly ask all my friends, relatives and professional contacts never to fall into the TRAP of Oyo Rooms and book hotels through conventional methods or through some other RELIABLE websites. I’m writing about the following Worst Experience with Oyo Rooms with an intention that innocent people don’t fall into marketing traps of such websites and especially such Fake Hotels like Hotel Mountain Residency.

I request Oyo Rooms to kindly verify all the below facts by their records & from CCTV Footage at Hotel Mountain Residency as I’m planning to take LEGAL ACTION against Oyo Rooms & Hotel Mountain Residency through Police & Consumer Court as well as publicize on blogs, consumer support portals, hotel booking websites & all social media platforms so that other people don’t get fooled & cheated.

Last week, on 30th Jan 2016, I and my wife were travelling to Ahmedabad for some official work. Though we have friends & relatives in Ahmedabad, we decided not to disturb them and rent a room for ourselves near the venue of our work, which was Judges Bungalow Road. I asked my sister to check out some hotel in the vicinity. She came across few options there out of which Oyo Rooms looked interesting. Partly because of the location and partly because of the hype about it, we wanted to try Oyo Rooms. My sister booked a room for me and my wife and we got accommodation in following hotel:

OYO Rooms Bodakdev SG Highway: Hotel Mountain Residency

4th Floor, Santanu complex, Opp: Indian Oil, Near GNFC Tower & TGB, SG Highway, Ahmedabad.

Booking Number: QPCS3892, Check-in: Sun 30 Jan 2016.

On Saturday, 30th Jan 2016, we reached Ahmedabad at around 6:30 in the morning and starting 7 am we called up Oyo Rooms Helpline number +91 [protected] repeatedly to get an EARLY CHECK-IN at the hotel because Oyo Rooms has a VERY SMART POLICY OF 12-PM CHECK-IN & all communication to hotel only through OYO. We didn’t have any direct number of the Hotel to contact them directly. Every time the OYO customer care executive would take our request and try to connect us to Hotel Staff, but after a pause of almost 15 minutes, the phone used to get disconnected without any reply from Hotel Staff.

We saw that this was HIGHLY UNPROFESSIONAL but we thought maybe it was a communication failure. Hence after repeated attempts to confirm Early Check-In and AFTER THUS WASTING AN HOUR MORE AT THE BUS-STOP TRYING TO COMMUNICATE TO OYO, we decided to go to the Hotel. Around 8:30 or so we reached outside Hotel Mountain Residency which was quite difficult to locate.

We were surprised to see that there was an old building (Santanu Complex) where you enter into a basement parking like a residential apartment. 4th floor of this Once-A-Residential-Apartment was modified to give a visual appearance of some CHEAP HOTEL with straight rooms on both sides of a reception area in the middle. It looked more like a HOSTEL than a HOTEL. By this time, we were exhausted because of long journey and unnecessary delay in contacting the hotel. We found it much below our expectations as there are much better hotels available in Ahmedabad for less than half of the price shown there. Certainly they show great pictures and highly inflated prices and then fool the travelers by offering them great deals while booking through hotel-booking websites like OYO. We felt fooled, but we didn’t want to take the trouble of going to another Hotel then. Plus the reception person didn’t mention any Extra Charge for EARLY CHECK-IN. So we thought it was fine & around 8:45 or 9:00 am we Checked-in.

We paid for 1 day and were given Room No. 401 which was the first room facing the Reception. Room was fine but there was NO DRINKING WATER, NO SHAMPOO, NO SOAP, NO TOWEL, NO NAPKIN, NOTHING in the room. We were carrying our towels and personal kit which we used to get ready in the bathroom with leaking taps & wet floor. Main switch to start Water Geyser was at the Reception! And there was NO MINI FRIDGE too in the room as shown in the website. Immediately after getting ready, we asked the hotel room service for drinking water and breakfast which is supposed to be COMPLIMENTARY with the room. The waiter / attendant replied “Water, breakfast - everything is chargeable.”

Now we were not surprised anymore as we couldn’t expect hospitality in such a filthy place though it is covered in OYO Policy. We left for my wife’s seminar at Judges Bungalow Road. At noon time I returned to the hotel to rest while my wife, who is a doctor, attended her medical seminar for which we had come to Ahmedabad. I took the stairs this time only to find how dirty the whole building actually was. I reached 4th floor which was made to look like hotel, I asked reception people why were there no towels etc. in the room. So they sent 2 towels and 2 tiny OYO kits to my room.

Then a tall girl in jeans – top, covering her head & partly her face with a dupatta and carrying a college bag at her back & scooter keys in her hand came to hotel reception. She inquired twice or thrice “I want to take a look at the room before I check-in.” I was surprised to see why a college girl who looks like a local person has booked a room in such a place. I thought maybe she has booked it for some relatives, but normally we insist our relatives to stay at our home even if we have to adjust for it. That’s our culture. Nevertheless, I ignored.

In the evening, I asked the reception people about next day’s check-out. I told the reception guys that we have to catch bus after 7 pm. So I can check out at 11 AM as per check out time without paying extra money for no use and they can provide us a locker to keep our luggage as we don’t need the room anyways because my wife was busy with seminar and I had other work in the city. To this, the reception people at the fake Hotel Mountain Residency asked us not to worry. One of them said “You don’t need to check out and leave the room. You checked-in early and you’ll check out late. Do one thing- give us Rs. 500/- extra and that will sort out everything. We’ll manage.” Other two people sitting at reception agreed.

Next morning, Sunday 31st Jan 2016, we were again not given any complimentary water or breakfast. Everything we ordered was charged on our bill. At 9 am I went to drop my wife at seminar venue and returned at 10:30 AM to the hotel. I re-confirmed the hotel reception people about check-out. They said, “don’t worry you can check out late without additional pay. Just pay us Rs.500/- extra for overall extra stay.” So, at 11 AM I went out for my work in the city.

At around 4pm when I returned to the hotel, I saw a good looking young lady, certainly not a hotel staff, sitting comfortably on a Sofa just next to the reception desk & talking to 2 reception guys and 2 waiters. I felt little weird to see a single lady sitting there talking to 4 random people. Normally as I know, it is an uncomfortable situation for women as the reception lobby was a very small area. Nevertheless, I went to my room to pack things up for the evening departure.

In the evening too, I saw quite a few young couples (maybe college couples or office mates working in nearby IT Complexes) coming in the hotel without any luggage. The hotel location is certainly not a tourist spot for honeymooners, though it looks certainly a suitable offset place for young unmarried couples to spend some good private time after college or after work.

At around 7:30 PM I and my wife went to the reception to check out. The reception person this time DEMANDED 1 FULL DAY ADDITIONAL RENT FOR LATE CHECK-OUT. When I objected saying “you asked only Rs. 500/- additional for overall extra stay. We wanted to check out in the morning but you said pay only 500/- additional and stay as much you want.” He refused to budge. He knew that we had our bookings after 7pm and we were in a hurry, so he wickedly said “you can wait here and talk to the other guy when he comes after 2 hours. He’ll resolve your query. You’ll pay or else he’ll pay from his pocket. These OYO people don’t leave any penny. They charge full rent even if you check-out at 11:30am. Ideally you have to pay 3 DAYS RENT for EARLY CHECK-IN & LATE CHECK-OUT. You can ask OYO – these are the rules. OYO Rooms will take every penny from us. We’ll have to pay from our pockets.” The reception people knew that we were in a big hurry and they tried their best to exploit us. They humiliated us saying “YOU HAVE STAYED IN A HOTEL FOR THE FIRST TIME IT SEEMS. YOU DON’T KNOW ANY RULES. DON’T BOOK HOTELS AGAIN.” Ultimately we had to give in.

We ended up paying almost 2.5 TIMES THE AMOUNT which we were supposed to pay. When we asked for a receipt, they said “Wait for 15 mins. Other guy will come and print a receipt.” But we knew there was NOTHING PROFESSIONAL that we can expect there. Waiting uselessly for few minutes, we left but we missed our bus in all this turmoil and had to spend extra time & money to make another booking, wait at BUS STOP for another bus till 11:30 PM and spent the entire following night remembering the trouble we saw because we booked an OYO Room. We recalled our last beautiful stay in Ahmedabad, which was at Hotel Radisson Blu. Hotel Radisson Blu would have cost us only a little higher that what we actually paid for a filthy disgusting OYO Room.

After returning home, when I saw the details of the OYO Booking, I was shocked to see that my booking details show only single day charges paid at Hotel Mountain Residency whereas I paid almost 2.5 times that amount at the Hotel. Means the entire extra amount that I paid went into the pockets of the Manager at Hotel Mountain Residency and was unaccounted for.

It became clear to us now:
1) why nobody answered at hotel reception when OYO wanted to officially get Early Check-in for us
2) why Reception Desk didn’t have an Authorized person / Manager with proper dress and name badge,
3) why there were 4 or 5 persons taking rounds to chair the reception desk every hour or so
4) why they never gave us any contact card, phone number or other detail of the hotel and
5) why in spite o[censored]s demanding, they didn’t give us any receipt of amount taken from us.

All planned is strategy to cheat & exploit the customers, escape any liability and run unethical services for providing Rooms for young (unmarried) couples etc. in the name of Hotel. When they show less than half of the money paid by customers on their records, they can very well skip the names of many guests staying at the Hotel for “SHORT-TIME.” I won’t be surprised if the Police also bust a prostitution racket at Hotel Mountain Residency.

I REQUEST GENUINE PEOPLE TO STAY AWAY FROM HOTEL MOUNTAIN RESIDENCY AND AVOID BOOKING THROUGH OYO ROOMS because OYO doesn’t do detailed background analysis of whether a place is really a Hotel or a cheap place for unethical activities managed by unprofessional greedy crooks.

We booked a hotel which was Oyo rooms sector 70 noida double occupancy, me and my friend booked it... As it was booked by my friend Vinod maurya contact number [protected] booking Id QLVR4068. It was a worst experience when we checked in at oyo rooms sector 70 noida.. There was no board outside the property we were not able to recognize is this oyo rooms or not and secondly when we went inside 4 people were sitting and they were drinking it wasn't a safe place as this was not expected from oyo... So I cancelled the booking then and there and booked the another property which is in sector 72 noida.. This is a request that kindly refund my money against that property.. I am a regular customer of oyo..

Thanks
Richa gulati

Dear OYO Team,

I do not know if I should go about calling you incompetent or or just plain *****. You people sabotaged my Valentine's Day Weekend.

OYO was recommend to me by a group of friends who had stayed at various properties on your list. I checked out your website and downloaded the app. And guess what I found the perfect place I wanted to be (Booking ID: CITO6423). The website and app claimed of the property having a swimming pool in a luxurious duplex apartment complex with almost everything you could ask for. The next day I reeled in another couple and did a booking for them as well at the same property (Booking ID: XPYU1953). The Check-In date was the 13th of Feb, 2016 and the Check-Out date was the 14th of Feb, 2016. [Both bookings were done using the coupon code OYO30 - instead of OYOAPP50 for a first time booking through the APP, since you did not inform me until I had called your customer care and your computer sent a generic feedback message, to my phone, with the code.]

We were planning of having a fun time together while getting away from the busy schedule of daily lives. Like on 13th night, we'd go out have some dinner, some wine, get back to the apartment, relax in the pool and have a great night with our wives. While planning out the itinerary, we were posed with the question if there were any specific timings for the pool access. This led me to contact your customer care and in turn contact the property manager, who confirmed that they do not have a pool on the property. This is where things started getting interesting.

After the call with the property manager, the line got disconnected and I called your customer care again and explained my predicament. The agent promptly checked with the property manager and confirmed my query about the pool. When I asked the agent to provide me with a solution for this he said that he will look for any other property with a pool facility and placed me on hold for quite sometime before getting back to me and telling me that they do not have any available rooms on properties with pools on the above mentioned dates. I reverted back stating that OYO needs to do something about this situation.

The agent simply kept apologizing rather provide me with an alternative and finally the agent asked me what I would want OYO to do for me. My suggestions were
1. Upgrade me to a premium property for the same amount of money that I had done the booking - [Which the agent denied since this was a discounted booking and nothing could be done about it].
2. Provide me an option to book the same property through my APP and use the code OYOAPP50 - [Which was also denied since the first booking had already been done through the APP].

Since both these suggestions were not complied to, I asked the agent what OYO could do for me and the agent offered me a lousy Rs.500/- coupon for my next stay with OYO. I responded that, "I haven't even stayed at any of your properties and this is the treatment I get. What would you have done if I had gone to the property and then found out that it has no pool? I would've been asking for a refund from you, but I'm trying to sort this out amicably, so you need to fix this." The agent suggested nothing and then I asked him to escalate the issue to the Senior Management/ Escalation Team.

The next day I get a call from the Escalation Team (hereby known as ET), and they confirmed my booking and verify my details and also confirmed the issue at hand. The ET rep was kind enough to try an find another location which was of no avail. The ET rep then asked me if I had any property in mind and that OYO could try and accommodate me there. My friend had suggested a place where he had previously booked a room and enjoyed it since the property had a Jacuzzi and a Rooftop Bar. I described the property to the ET rep but the ET rep was unable to identify it and so asked me to get the name of the property and call back.

I called back the next day (which is Today - 11th Feb, 2016) and the customer care setup a call back from the ET rep. I gave the name of the property I would like and after checking for availability the ET rep, again apologized that there were no rooms available at that property for the above mentioned dates. When I had done my first booking, I had shortlisted this property that I just mentioned and the rooms were available then, but due to lack of a pool I booked the other one and the whole fiasco began. The ET rep suggested a few other properties to me which are not upto the standard of the one I booked or the one I want. So I declined on all the offers put forth to me.

This the first and last time me or my friends will ever use or recommend OYO to any one and we will also discourage everyone we know from using your service since you did not provide any solution for our problem. Had this been my fault I would have shut up and given you guys a good review. But in this case I am on the losing end here, I've lost a great weekend with my wife and I've lost my peace of mind due to your incompetence. To top it all off I've had to cancel my entire trip to Bangalore as well, since all the places are very pricey for this weekend and things won't stay in budget.

So once again Team OYO, all the degrees from Tier I colleges/universities like IIT, BITS, NIT, and so on or MBA's from Tier I Colleges, are not going to be of any help if you cannot service your customers well or provide them with apt solutions to their problems. You are one of the worst service providers I have seen and my deepest suggestion would be to close up shop and go home, because although your people have brains, you've got to learn to empathize and do something about it.

Go Home!!

Regards,

Mr. Mathew

After confirmation of availability of standard rooms in the hotel at Baga Beach by OYO, two rooms were booked from 28th Jan 2016 to 1st Feb 2016 for Rs. 34553/- . Only after that OYO made a disclosure of the place of stay i.e. Sands of Baga Cottages.
The amount charged is much more than normal tariff of this place. It is not a hotel, not even bed and breakfast. It has no reception, no lobby, supervised by an unskilled personnel sitting in a hut who provides tea with difficulty at Rs. 40/cup. Complaints made to OYO personnel during stay fell into deaf ears, all the guests feel cheated by OYO as ignoring customers complaints after 100% payment upfront is not in order. This is highly unethical behavior from an organization like OYO. It is requested to take serious note of the is complaint and arrange refund of amount after adjusting due amount.

Staying at oyo rooms 177B, sector-38, gurgaon since last 6days and extended our stay for 5 more days today since our patient admitted in Medanta Hospital has still not recovered from his ailment. Today we demanded for an extra bed in our room at 6:30pm and we were told that it shall be provided in time. now at this odd hour of 10:30pm we have been told by the hotel staff that there are no extra beds available. This indifferent attitude of hotel staff is not appreciated.

Dear OYO Room Owners and Service Provider,

Please Please improve your service and take some responsibility, if you did something wrong.

I had very bad experience with OYO rooms.

The whole story is: I have booked my one day stay at OYO Rooms Mahipalpur Extension 2 on dated[protected] to[protected] with booking code: SGLH3406. I was travelling from Stuttgart to Delhi. I supposed to reach IGI airport around 2 am.

I had confirmed my booking to the Hotel (Via email) as well as OYO rooms by giving a missed-call to their suggested no.

Then, I took flight from Stuttgart, Germany to Wien. I had a change over at Wien. In Wien, I received mail from OYO rooms that, My booking has been canceled.

I called customer care service and explained whole issue. His response was " Sorry Sir, Our representative called you and you didn't pick the call. So, We have canceled your booking. I can book another hotel with higher price"

When Their representative called me, I was in plane (in aeroplane mode). So, how can I receive call. It's not my fault. and you people canceled my booking.

By co-incidence, I got free internet and checked my mail. Otherwise, I could have reached Delhi around 2 a.m. and I didn't have booking.

After long discussion rude customer care representative booked another room with higher price.

In whole story, I did everything from my side but, my booking was canceled 8 hour before, I called customer care on international roaming and at last I had to pay 500 Rs. extra.

Day 2: 13.12.15

When I reached to the second booked hotel on 13.12.15, 2:00 am. Hotel manager told me that all rooms are booked and OYO rooms always do the overbooking. He was very rude and non-professonal.(Booking ID : YNXG3859, Hotel Name: Hotel Lohmod Hotel Address: A-292, Opposite Indra Gandhi International Airport, Mahipalpur Extension, NH-8, Delhi ) I have to wait for 2 hours from 2 a.m. to 4 a.m. in waiting room. Then, someone vacant room and they gave me room.

Please OYO Rooms, Improve your booking systems, Hotels and service. Neither your customer care nor your hotel managers are professional.

Booking no. FRGK2071 FOR ONE ROOM AT SAANTI VILAS KOLKATA
Booking No. KFLA9520 FOR ONE ROOM AT SAANTI VILAS KOLKATA
In this I wish to draw your attention that your office suddenly upgraded the booking no. FRGK2071 without consulting the customer unilaterally. Two rooms in the same hotel was booked with an idea two closely related families can stay together and spend some time with each other having met after one year. Your abrupt decision was baseless and without an application of mind(human). This is wrong professional approach and I would request you to be more careful when such rooms are booked in the same hotel as there is always some purpose behind it. Of course you readjusted your booking after several hours but till that time it was a mental tension to both families losing a charm of spending some time together. Though your service was good it was just a pinch of salt which can be avoided with little open mind at your end instead of applying total commercial approach. Please consider human factor more important than anything else.

Dear Ritesh,

Complain wrt to Booking id BWTF6398.

I booked OYO premium room for dates 26th Dec’15 to 27th Dec’15 for 2 rooms for me and my family consisting of my old parents and infant kid. The booking confirmed.

I received system generated call 5 times for confirming my visit on 26th Dec’15. I confirmed it every time I received a call. Further, I called Hotel directly to confirm my visit that I would be late in reaching the hotel. (I have all call recordings available with me)

Despite confirming my visit multiple times, I was denied the stay in the Hotel. On enquiring the hotel, it was informed that OYO has allotted our room to somebody else.

I called oyo and they ensured me of resolution and giving me alternate hotel to stay. Despite waiting, I didn’t receive any call back for long. I called again and stayed on hold for 1.5 hrs and at around 1am mid-night, I was left stranded on Street with my old parents and infant kid of 9 months.

Are these the ethics of company or over ambitious sales personnel’s? To leave a family stranded on streets at midnight despite having confirmed booking and confirming the same multiple times?

Despite assurance of action, I haven’t received any resolution for my complain. Nobody even tried to contact us whether we have got shelter or we are safe.

I hope the actions taken by OYO was satisfactory enough so I don’t pursue my complain through consumer forum.

Let me know the action you guys have taken over my complain. Who was responsible for all this mess? It was Hotel, OYO sales personnel or OYO themselves?

Looking forward to a prompt response on highest priority.

Regards
Satyan Rohilla
(+91)[protected]

I had done the booking for OYO rooms BDA complex with booking ID HGJK7356 for which I recieved sms and email confirmation. On arrival at Hotel at 9 pm I was told that there is no booking and in the night next 1 hour (after long journey) I was on call with OYO staff and they shifted me to another bad hotel. Next day morning when I complained they again shifted at my own cost this time.

I had booked the first hotel for my convenience and how can they have no rooms on arrival despite confirmation. There staff is doing such fake bookings to achieve targets (Harpreet) and senior staff has no sympathy for customer harassment and mental anxiety suffered and they are only worried about few % of discount or cost. There staff should be reprimanded for such acts.
This is bad customer treatment and they deserved to be punished for this.

I booked 2-rooms for family of 5 for two night from Jan1 & Jan 2, 2016. Payment confirmed. I thought everything will be ok. When we arrived for check in, they said rooms not available. The person look like responsible for the hotel spoke terrible way. he said he doesn't care about on line booking, someone click from computer doesn't mean it booked. Since it is OYO rooms, i thought booking will be reliable, but it is not. I had lot of difficulties in finding another hotel with luggage and children. Finally stayed in a different hotel which is close to main shopping area. I am still trying get my money back. Now they said expedia, I didn't come to their hotel. I took pictures of the hotel, sent to expedia to verify, but they are keeping silent. They have the other branch number, but I booked this location. I have Two more witness other than our family members. Don't trust these people. Jasmine Park Serviced Apartments
8/19, Vasan Street, Parthasarathy Puram, T Nagar, Near Panagal Park
+[protected], +91-[protected]

I Checked into an hotel in Jaipur with my wife and my friends few days back, but because of the iniquitous behavior of the hotel staff, we have to vacate the room within few minutes of check in, with a view to our safety issue. Its been over two weeks but OYO rooms is still not refunding the amount we paid at the hotel. They are being ignorant to our issue and instead of taking any action or resolving the matter, they are hanging us between.

This is in regards to the Booking ID: KFJS1273

Had a very bad experience with the booking done via Oyo rooms, here are the details:

Check in time is mentioned as 12:00 PM, but my bus reaches at 7:00 AM in the morning
Enquired in advance over the phone, with the hotel owner if he can provide an early check-in, over the call he agreed to provide without any extra cost. But he denied to do that once I reached the place. He charged Rs.500 extra and provided a **** room (refer attached pics)
Frequent power cuts and the generator doesn't drive the lift, we had to climb 3 floors with my kid (done that atleast 4 times)
No hot water, owner says hot water comes only in the morning
AC is controlled from the reception and its frequently turned off, we had to call and shout at them to switch it ON
Room was full of mosquitos, not event a mosquito coil is provided, owner took 1 day to provide a mosquito mat, by when we were about to checkout
There is no WiFi, it barely connects
Owner hasn't provided a clear answer when we enquired about the complimentary breakfast

Is the quality of rooms you guys provide?
Hope you guys will look into the issue seriously and come back to me with an update.

However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of the new hotel, promising that the previous amount which we had paid to oyo rooms will be refunded to the bank account from which the payment was made in above 1 month still its not procced
what can i do...

This is to inform you about oyo rooms, they have charged me twice on one bill... once they took it on my debit card and they said they did not receive any money and then they charged me in cash, the ref no is FNLZ-2065, I have called more than 10 times, they put me on hold for 45 min and the call brakes, I am paid too much for my mobile bills too, they have been saying that it is with esclation team and they never come back... pathetic services, fraud services... i am really vexed with them...someone please help me... you can reach me at [protected]...

Dear OYO Team,

I have booked 2 rooms triple occupancy at below hotel, please find booking details in the email below.

Address:
OYO Rooms Fernhill Palace Road
Space 4 Resorts
Hotel Address: Space 4 Resorts, Near Fernhill Palace (PO), Governor Shola road, Ooty

Booking ID
TEMO8395
ROKT3706

Check In - 23rd Jan 16
Check out - 26th Jan 16
1 Triple Occupancy

We have reached hotel on 23rd Jan at 10.30 PM, as an when we went there they were no rooms available at hotel. After 30 min they have allotted one room which has 2 bed rooms which is 10 X 10 size with a queen size bed. Where we have booked for triple occupancy for which they gave single rooms. For 2 different bookings and two different they gave a single bathroom attached for both rooms. Other 2 guest came along with us they stayed in some other hotel which was very embarrassing for us. We were there for 2 nights no proper room service was given to us like below.

1. No room cleaning done for these 2 days
2. Water heater was not working and no hot water was provided
3. Only 1 water bottle was provided for these 2 days for both rooms
4. Breakfast was served with very minimum quantity (1 Idly, 1 portion o[censored]pma and tea)
5. No dinner was provided to us for both days they said that there is no chef available at the hotel
6. Hotel restaurant was not maintained hygiene

Kindly charge for single occupancy and refund the same to my account in the email below ASAP. I have not got my PAYTM cashback also.


Best regards,

Santosh

I was a new customer at OYO and I booked hotel in Mumbai (Malad) through OYO App on 20 Jan for 21st Jan to 22nd Jan'16 .
My Booking id is ORVP1573 and the Booking amount was Rs.[protected]Coupon) = 3009 for three persons

Booking Hotel name is Swamini Niwas
Hotel Address: Swamini Building, Opp Tarment Compound, Pimpri Pada, Malad, Mumbai

On 21Jan'16 just few hours when I reached Mumbai from Delhi I was notified that the booking hotel has been changed to

OYO Apartments Malad Raheja Complex Road
Hotel Name: Hotel Shivam Apartment
Hotel Address: 206, B WING, SHIVAM-2 CHS, RAHEJA COMPLEX, OPPOSITE INDIAN OVERSEAS BANK QTR, NEAR TIMES OF INDIA, WESTER EXPRESS HIGHWAY, MALAD EAST, Mumbai

Secondly I was told by their customer service that my hotel has been upgraded.
When I reached this new place spending taxi fare at 11.00 PM I was really shocked to see that this is not a hotel it is residential apartment means cheating/fraud with customers. Secondly when I have shown my booking reference to gust house attendant of the GH told me there is no booking from OYO side I was shocked! Immediately I called customer care and told entire story. It is really hoaxing. The OYO customer care hold me for 10 mints after that simply reply form OYO side was ” cancelled your booking, your booking amount would be transfer to your account within 7 working days”.I was totally blank it is around mid night than I took taxi once again spending money to reach airport, I was standing entire night at airport, such a horrible experience with OYO buggers.

What is this, OYO people are cheating with customers.

My advice to other users - don't use OYO they are big cheaters, fraud and chor company.

Can anyone guide to take this cast to consumer court.