OYO Rooms Complaints & Reviews

Dear OYO Team,

I do not know if I should go about calling you incompetent or or just plain *****. You people sabotaged my Valentine's Day Weekend.

OYO was recommend to me by a group of friends who had stayed at various properties on your list. I checked out your website and downloaded the app. And guess what I found the perfect place I wanted to be (Booking ID: CITO6423). The website and app claimed of the property having a swimming pool in a luxurious duplex apartment complex with almost everything you could ask for. The next day I reeled in another couple and did a booking for them as well at the same property (Booking ID: XPYU1953). The Check-In date was the 13th of Feb, 2016 and the Check-Out date was the 14th of Feb, 2016. [Both bookings were done using the coupon code OYO30 - instead of OYOAPP50 for a first time booking through the APP, since you did not inform me until I had called your customer care and your computer sent a generic feedback message, to my phone, with the code.]

We were planning of having a fun time together while getting away from the busy schedule of daily lives. Like on 13th night, we'd go out have some dinner, some wine, get back to the apartment, relax in the pool and have a great night with our wives. While planning out the itinerary, we were posed with the question if there were any specific timings for the pool access. This led me to contact your customer care and in turn contact the property manager, who confirmed that they do not have a pool on the property. This is where things started getting interesting.

After the call with the property manager, the line got disconnected and I called your customer care again and explained my predicament. The agent promptly checked with the property manager and confirmed my query about the pool. When I asked the agent to provide me with a solution for this he said that he will look for any other property with a pool facility and placed me on hold for quite sometime before getting back to me and telling me that they do not have any available rooms on properties with pools on the above mentioned dates. I reverted back stating that OYO needs to do something about this situation.

The agent simply kept apologizing rather provide me with an alternative and finally the agent asked me what I would want OYO to do for me. My suggestions were
1. Upgrade me to a premium property for the same amount of money that I had done the booking - [Which the agent denied since this was a discounted booking and nothing could be done about it].
2. Provide me an option to book the same property through my APP and use the code OYOAPP50 - [Which was also denied since the first booking had already been done through the APP].

Since both these suggestions were not complied to, I asked the agent what OYO could do for me and the agent offered me a lousy Rs.500/- coupon for my next stay with OYO. I responded that, "I haven't even stayed at any of your properties and this is the treatment I get. What would you have done if I had gone to the property and then found out that it has no pool? I would've been asking for a refund from you, but I'm trying to sort this out amicably, so you need to fix this." The agent suggested nothing and then I asked him to escalate the issue to the Senior Management/ Escalation Team.

The next day I get a call from the Escalation Team (hereby known as ET), and they confirmed my booking and verify my details and also confirmed the issue at hand. The ET rep was kind enough to try an find another location which was of no avail. The ET rep then asked me if I had any property in mind and that OYO could try and accommodate me there. My friend had suggested a place where he had previously booked a room and enjoyed it since the property had a Jacuzzi and a Rooftop Bar. I described the property to the ET rep but the ET rep was unable to identify it and so asked me to get the name of the property and call back.

I called back the next day (which is Today - 11th Feb, 2016) and the customer care setup a call back from the ET rep. I gave the name of the property I would like and after checking for availability the ET rep, again apologized that there were no rooms available at that property for the above mentioned dates. When I had done my first booking, I had shortlisted this property that I just mentioned and the rooms were available then, but due to lack of a pool I booked the other one and the whole fiasco began. The ET rep suggested a few other properties to me which are not upto the standard of the one I booked or the one I want. So I declined on all the offers put forth to me.

This the first and last time me or my friends will ever use or recommend OYO to any one and we will also discourage everyone we know from using your service since you did not provide any solution for our problem. Had this been my fault I would have shut up and given you guys a good review. But in this case I am on the losing end here, I've lost a great weekend with my wife and I've lost my peace of mind due to your incompetence. To top it all off I've had to cancel my entire trip to Bangalore as well, since all the places are very pricey for this weekend and things won't stay in budget.

So once again Team OYO, all the degrees from Tier I colleges/universities like IIT, BITS, NIT, and so on or MBA's from Tier I Colleges, are not going to be of any help if you cannot service your customers well or provide them with apt solutions to their problems. You are one of the worst service providers I have seen and my deepest suggestion would be to close up shop and go home, because although your people have brains, you've got to learn to empathize and do something about it.

Go Home!!

Regards,

Mr. Mathew

After confirmation of availability of standard rooms in the hotel at Baga Beach by OYO, two rooms were booked from 28th Jan 2016 to 1st Feb 2016 for Rs. 34553/- . Only after that OYO made a disclosure of the place of stay i.e. Sands of Baga Cottages.
The amount charged is much more than normal tariff of this place. It is not a hotel, not even bed and breakfast. It has no reception, no lobby, supervised by an unskilled personnel sitting in a hut who provides tea with difficulty at Rs. 40/cup. Complaints made to OYO personnel during stay fell into deaf ears, all the guests feel cheated by OYO as ignoring customers complaints after 100% payment upfront is not in order. This is highly unethical behavior from an organization like OYO. It is requested to take serious note of the is complaint and arrange refund of amount after adjusting due amount.

Staying at oyo rooms 177B, sector-38, gurgaon since last 6days and extended our stay for 5 more days today since our patient admitted in Medanta Hospital has still not recovered from his ailment. Today we demanded for an extra bed in our room at 6:30pm and we were told that it shall be provided in time. now at this odd hour of 10:30pm we have been told by the hotel staff that there are no extra beds available. This indifferent attitude of hotel staff is not appreciated.

Dear OYO Room Owners and Service Provider,

Please Please improve your service and take some responsibility, if you did something wrong.

I had very bad experience with OYO rooms.

The whole story is: I have booked my one day stay at OYO Rooms Mahipalpur Extension 2 on dated[protected] to[protected] with booking code: SGLH3406. I was travelling from Stuttgart to Delhi. I supposed to reach IGI airport around 2 am.

I had confirmed my booking to the Hotel (Via email) as well as OYO rooms by giving a missed-call to their suggested no.

Then, I took flight from Stuttgart, Germany to Wien. I had a change over at Wien. In Wien, I received mail from OYO rooms that, My booking has been canceled.

I called customer care service and explained whole issue. His response was " Sorry Sir, Our representative called you and you didn't pick the call. So, We have canceled your booking. I can book another hotel with higher price"

When Their representative called me, I was in plane (in aeroplane mode). So, how can I receive call. It's not my fault. and you people canceled my booking.

By co-incidence, I got free internet and checked my mail. Otherwise, I could have reached Delhi around 2 a.m. and I didn't have booking.

After long discussion rude customer care representative booked another room with higher price.

In whole story, I did everything from my side but, my booking was canceled 8 hour before, I called customer care on international roaming and at last I had to pay 500 Rs. extra.

Day 2: 13.12.15

When I reached to the second booked hotel on 13.12.15, 2:00 am. Hotel manager told me that all rooms are booked and OYO rooms always do the overbooking. He was very rude and non-professonal.(Booking ID : YNXG3859, Hotel Name: Hotel Lohmod Hotel Address: A-292, Opposite Indra Gandhi International Airport, Mahipalpur Extension, NH-8, Delhi ) I have to wait for 2 hours from 2 a.m. to 4 a.m. in waiting room. Then, someone vacant room and they gave me room.

Please OYO Rooms, Improve your booking systems, Hotels and service. Neither your customer care nor your hotel managers are professional.

Booking no. FRGK2071 FOR ONE ROOM AT SAANTI VILAS KOLKATA
Booking No. KFLA9520 FOR ONE ROOM AT SAANTI VILAS KOLKATA
In this I wish to draw your attention that your office suddenly upgraded the booking no. FRGK2071 without consulting the customer unilaterally. Two rooms in the same hotel was booked with an idea two closely related families can stay together and spend some time with each other having met after one year. Your abrupt decision was baseless and without an application of mind(human). This is wrong professional approach and I would request you to be more careful when such rooms are booked in the same hotel as there is always some purpose behind it. Of course you readjusted your booking after several hours but till that time it was a mental tension to both families losing a charm of spending some time together. Though your service was good it was just a pinch of salt which can be avoided with little open mind at your end instead of applying total commercial approach. Please consider human factor more important than anything else.

Dear Ritesh,

Complain wrt to Booking id BWTF6398.

I booked OYO premium room for dates 26th Dec’15 to 27th Dec’15 for 2 rooms for me and my family consisting of my old parents and infant kid. The booking confirmed.

I received system generated call 5 times for confirming my visit on 26th Dec’15. I confirmed it every time I received a call. Further, I called Hotel directly to confirm my visit that I would be late in reaching the hotel. (I have all call recordings available with me)

Despite confirming my visit multiple times, I was denied the stay in the Hotel. On enquiring the hotel, it was informed that OYO has allotted our room to somebody else.

I called oyo and they ensured me of resolution and giving me alternate hotel to stay. Despite waiting, I didn’t receive any call back for long. I called again and stayed on hold for 1.5 hrs and at around 1am mid-night, I was left stranded on Street with my old parents and infant kid of 9 months.

Are these the ethics of company or over ambitious sales personnel’s? To leave a family stranded on streets at midnight despite having confirmed booking and confirming the same multiple times?

Despite assurance of action, I haven’t received any resolution for my complain. Nobody even tried to contact us whether we have got shelter or we are safe.

I hope the actions taken by OYO was satisfactory enough so I don’t pursue my complain through consumer forum.

Let me know the action you guys have taken over my complain. Who was responsible for all this mess? It was Hotel, OYO sales personnel or OYO themselves?

Looking forward to a prompt response on highest priority.

Regards
Satyan Rohilla
(+91)[protected]

I had done the booking for OYO rooms BDA complex with booking ID HGJK7356 for which I recieved sms and email confirmation. On arrival at Hotel at 9 pm I was told that there is no booking and in the night next 1 hour (after long journey) I was on call with OYO staff and they shifted me to another bad hotel. Next day morning when I complained they again shifted at my own cost this time.

I had booked the first hotel for my convenience and how can they have no rooms on arrival despite confirmation. There staff is doing such fake bookings to achieve targets (Harpreet) and senior staff has no sympathy for customer harassment and mental anxiety suffered and they are only worried about few % of discount or cost. There staff should be reprimanded for such acts.
This is bad customer treatment and they deserved to be punished for this.

I booked 2-rooms for family of 5 for two night from Jan1 & Jan 2, 2016. Payment confirmed. I thought everything will be ok. When we arrived for check in, they said rooms not available. The person look like responsible for the hotel spoke terrible way. he said he doesn't care about on line booking, someone click from computer doesn't mean it booked. Since it is OYO rooms, i thought booking will be reliable, but it is not. I had lot of difficulties in finding another hotel with luggage and children. Finally stayed in a different hotel which is close to main shopping area. I am still trying get my money back. Now they said expedia, I didn't come to their hotel. I took pictures of the hotel, sent to expedia to verify, but they are keeping silent. They have the other branch number, but I booked this location. I have Two more witness other than our family members. Don't trust these people. Jasmine Park Serviced Apartments
8/19, Vasan Street, Parthasarathy Puram, T Nagar, Near Panagal Park
+[protected], +91-[protected]

I Checked into an hotel in Jaipur with my wife and my friends few days back, but because of the iniquitous behavior of the hotel staff, we have to vacate the room within few minutes of check in, with a view to our safety issue. Its been over two weeks but OYO rooms is still not refunding the amount we paid at the hotel. They are being ignorant to our issue and instead of taking any action or resolving the matter, they are hanging us between.

This is in regards to the Booking ID: KFJS1273

Had a very bad experience with the booking done via Oyo rooms, here are the details:

Check in time is mentioned as 12:00 PM, but my bus reaches at 7:00 AM in the morning
Enquired in advance over the phone, with the hotel owner if he can provide an early check-in, over the call he agreed to provide without any extra cost. But he denied to do that once I reached the place. He charged Rs.500 extra and provided a **** room (refer attached pics)
Frequent power cuts and the generator doesn't drive the lift, we had to climb 3 floors with my kid (done that atleast 4 times)
No hot water, owner says hot water comes only in the morning
AC is controlled from the reception and its frequently turned off, we had to call and shout at them to switch it ON
Room was full of mosquitos, not event a mosquito coil is provided, owner took 1 day to provide a mosquito mat, by when we were about to checkout
There is no WiFi, it barely connects
Owner hasn't provided a clear answer when we enquired about the complimentary breakfast

Is the quality of rooms you guys provide?
Hope you guys will look into the issue seriously and come back to me with an update.

However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of the new hotel, promising that the previous amount which we had paid to oyo rooms will be refunded to the bank account from which the payment was made in above 1 month still its not procced
what can i do...

This is to inform you about oyo rooms, they have charged me twice on one bill... once they took it on my debit card and they said they did not receive any money and then they charged me in cash, the ref no is FNLZ-2065, I have called more than 10 times, they put me on hold for 45 min and the call brakes, I am paid too much for my mobile bills too, they have been saying that it is with esclation team and they never come back... pathetic services, fraud services... i am really vexed with them...someone please help me... you can reach me at [protected]...

Dear OYO Team,

I have booked 2 rooms triple occupancy at below hotel, please find booking details in the email below.

Address:
OYO Rooms Fernhill Palace Road
Space 4 Resorts
Hotel Address: Space 4 Resorts, Near Fernhill Palace (PO), Governor Shola road, Ooty

Booking ID
TEMO8395
ROKT3706

Check In - 23rd Jan 16
Check out - 26th Jan 16
1 Triple Occupancy

We have reached hotel on 23rd Jan at 10.30 PM, as an when we went there they were no rooms available at hotel. After 30 min they have allotted one room which has 2 bed rooms which is 10 X 10 size with a queen size bed. Where we have booked for triple occupancy for which they gave single rooms. For 2 different bookings and two different they gave a single bathroom attached for both rooms. Other 2 guest came along with us they stayed in some other hotel which was very embarrassing for us. We were there for 2 nights no proper room service was given to us like below.

1. No room cleaning done for these 2 days
2. Water heater was not working and no hot water was provided
3. Only 1 water bottle was provided for these 2 days for both rooms
4. Breakfast was served with very minimum quantity (1 Idly, 1 portion o[censored]pma and tea)
5. No dinner was provided to us for both days they said that there is no chef available at the hotel
6. Hotel restaurant was not maintained hygiene

Kindly charge for single occupancy and refund the same to my account in the email below ASAP. I have not got my PAYTM cashback also.


Best regards,

Santosh

I was a new customer at OYO and I booked hotel in Mumbai (Malad) through OYO App on 20 Jan for 21st Jan to 22nd Jan'16 .
My Booking id is ORVP1573 and the Booking amount was Rs.[protected]Coupon) = 3009 for three persons

Booking Hotel name is Swamini Niwas
Hotel Address: Swamini Building, Opp Tarment Compound, Pimpri Pada, Malad, Mumbai

On 21Jan'16 just few hours when I reached Mumbai from Delhi I was notified that the booking hotel has been changed to

OYO Apartments Malad Raheja Complex Road
Hotel Name: Hotel Shivam Apartment
Hotel Address: 206, B WING, SHIVAM-2 CHS, RAHEJA COMPLEX, OPPOSITE INDIAN OVERSEAS BANK QTR, NEAR TIMES OF INDIA, WESTER EXPRESS HIGHWAY, MALAD EAST, Mumbai

Secondly I was told by their customer service that my hotel has been upgraded.
When I reached this new place spending taxi fare at 11.00 PM I was really shocked to see that this is not a hotel it is residential apartment means cheating/fraud with customers. Secondly when I have shown my booking reference to gust house attendant of the GH told me there is no booking from OYO side I was shocked! Immediately I called customer care and told entire story. It is really hoaxing. The OYO customer care hold me for 10 mints after that simply reply form OYO side was ” cancelled your booking, your booking amount would be transfer to your account within 7 working days”.I was totally blank it is around mid night than I took taxi once again spending money to reach airport, I was standing entire night at airport, such a horrible experience with OYO buggers.

What is this, OYO people are cheating with customers.

My advice to other users - don't use OYO they are big cheaters, fraud and chor company.

Can anyone guide to take this cast to consumer court.

I called oyo rooms no. [protected] for booking at 8 pm on 24th jan for booking in domlur for 8 nights. oyo guy confirmed booking with 30% discount with total of rs 12496 but, after hour at 9pm when i have not received any message of confirmation then i called it again and next guy said there is no booking on my name. its total fraud service. i asked booking again he said maximum he can give is 20% discount. moreover, they dont have any means to take complaints from consumer. Oyo is fraud company, cheater

On 9th January a booking ID VZQH5739 was generated in the name of Vaibhav Kumar (contact no. [protected]). Payment details are as follows:
(09-Jan[protected]Jan-2016)
POS PRCH
POS[protected] PAYTM NOIDA 8, 811.80 )
However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of the new hotel, promising that the previous amount which we had paid to oyo rooms will be refunded to the bank account from which the payment was made in 3-10days. At the time if making this promise, we were insisting if oyo rooms could transfer the sun that we had paid earlier from the first hotel to the other but they informed us that the refund process was already initiated from their end and hence they couldn't do anything about and and we would have to make a new payment at the second hotel. It's been about 2 weeks now but no refund has been made either to the bank account or the paytm account. We feel that no refund process was initiated in the first place and it was just how they tricked us into paying at the other hotel.
There is no proper customer dealing system. Everytime we have to explain the entire situation to a new executive who promises to get back and call us in a while but now, they won't even call back with any solution or information about our issue.

I have booked a room at some hotel through Oyo rooms.
Booking id AUYJ9563

Now they have a policy to give 100% refund in case cancellation is done within 24 hr window before checking time.

But in my case the booking itself is done in that window.
So as per this fraudulent policy I am not entitled to cancel & get refund. Even if I cancelled it within just 3 hrs of booking.

They should refund the money as this policy is fundamentally wrong

I had booked hotel room on 26th of dec-15 in mangalore and also got confirmation mail but when contacted hotel they said there is no such booking .later on complaining they managed to make us believe that it will get updated later. My booking was from afternoon 12pm on 26 but when I reached hotel after a long 500km drive at 7pm in hotel I was shocked to see there is no booking and there were many customer in que because of over booking.then the oyo guys in hotel who were fighting for rooms there and doing all sorts of drama to make is believe they are trying their best. promised for refund and make us follow them to 2 to 3 hotels like animals and shift us to a average hotel.after this no cals nothing, these guys will be like disappeared. I cut short my 3day holiday to 1 because of these guys.
I have his phone number and name and also recorded latest conversation. I will provide if required.

Hope ritesh aggarwal(CEO of OYO rooms) do check feed back.if he does check feed back and keep quite he is also a culprit of cheating business.

I think ritesh need to hire people who know how to manage not just filling up vacan

I am frustrated by OYO people. First of all when I call customer care, in between of the call they disconnect it after they listen to query.
I have booked a room on 31st dec and cancelled it next day and when i called them they said that the whole amount has been refunded back to my account.

I kept searching for my money for atleast 20 days but didnt find it anywhere. Now today when i called them they are saying that give us sometime, we are checking and all. They also saying some transaction id number which when i told to my bank people they say that it is a wrong transaction id.

This is the worst thing i can expect from these people. I wanted my money back or else i need to take some harsh steps against you people.

BOOKING NUMBER - NJUX8430

Hi, I am a tour operator in Nagpur by the name of "Trip Colors". We made a client booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016.
When my client checked into the hotel, she was told that all room bookings are cancelled by the hotel due to seepage and plumbing work and also the receptionist and hotel manager were not cooperative at all.
We tried to get in touch with Oyo customer service early in he morning but no one answered the call. But when I spoke to them later, they told me that client didnt wait over there, so this booking will be treated as a no show and there will be no refund on that. Well, this was expected from the bunch of non professionals named OYO. But because of there pathetic way of working in the market, my company's name was ruined in front of my client.

here is the email I received from my client -:

"Dear Mr Saxena,

This is to bring to your kind notice that as per our discussion regarding group booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016, You have confirmed our booking at Hotel MODERN near CST GPO MUMBAI.

All said and done to our utter surprise when we checked into the above hotel the receptionist very bluntly denied any booking in the name of Mrs Mukta Mukherjee. It is when we insisted and and showed him the advance payment receipt he came up with an excuse that he cannot allot any room since their rooms were under maintenance because of seepage and plumbing work.We tried to convince him about our prior booking and even persuaded him to talk to OYO or Mr Shantul Saxena, he was reluctant to speak to and said he doesn't know any such person. During all this impasse our family members including children and elders were forced to sit on the footpath.

I once again reiterate that because of your recklessness and mismanagement our Mumbai trip was totally ruined and our whole group (including children) were put into lot of inconvenience and embarrassment.

I request you to look into the matter urgently and refund our advance payment or we will be forced to take legal action against you.

Regards
Mukta Mukherjee"

BOOKING NUMBER - NJUX8430

If you guys have any professionalism left in you, you will atleast do something about this. We made the advance payment as well.