PayTM Mobile Solutions Complaints & Reviews

order Placed[protected] dated 30.09.14 @ 9.56 pm Material received on 08.10.14 @ 6 pm First complaint Launched on 09.10.14 @ 4.28 p.m 31 Ticket No allotted & 10 customer care execuitive attended - But No action / Not resolved Ticket Number & date / time Paytm customer care action S.No Paytm complaint / Ticket No complaint Launched in Paytm Date & time Paytm execuitive name Based on ticket Number mail reply Result / action 1 [protected] 09.10.14 4.28 pm Sachin within 3 days - Pick up boy will collect the material No action / support / Not resolved 2 [protected] 10.10.14 4.39 pm chandan Our courier partner will come and pick the product from your doorstep. No action / support / Not resolved 3 [protected] 15.10.14 8.36 pm Help Query will get back to you at the earliest No action / support / Not resolved 4 [protected] 15.10.14 8.37 pm Help Query will get back to you at the earliest No action / support / Not resolved 5 [protected] 16.10.14 6.05 am Help Query will get back to you at the earliest No action / support / Not resolved 6 [protected] 16.10.14 6.06 am Help Query will get back to you at the earliest No action / support / Not resolved 7 [protected] 16.10.14 6.07 am Help Query will get back to you at the earliest No action / support / Not resolved 8 [protected] 16.10.14 6.07 am Help Query will get back to you at the earliest No action / support / Not resolved 9 [protected] 16.10.14 6.07 am Help Query will get back to you at the earliest No action / support / Not resolved 10 [protected] 16.10.14 6.07 am Help Query will get back to you at the earliest No action / support / Not resolved 11 [protected] 16.10.14 6.08 am Help Query will get back to you at the earliest No action / support / Not resolved 12 [protected] 16.10.14 6.08 am Help Query will get back to you at the earliest No action / support / Not resolved 13 [protected] 16.10.14 6.08 am Help Query will get back to you at the earliest No action / support / Not resolved 14 [protected] 16.10.14 6.10 pm Help Query will get back to you at the earliest No action / support / Not resolved 15 [protected] 17.10.14 8.53 pm Help Query will get back to you at the earliest No action / support / Not resolved 16 [protected] 17.10.14 8.55 pm Help Query will get back to you at the earliest No action / support / Not resolved 17 [protected] 18.10.14 3.09 am Kushank pick the product from your doorstep within next 3 days No action / support / Not resolved 18 [protected] 19.10.14 8.18 am Help Query will get back to you at the earliest No action / support / Not resolved 19 [protected] 19.10.14 12.18 pm Help Query will get back to you at the earliest No action / support / Not resolved 20 [protected] 19.10.14 4.56 pm Help Query will get back to you at the earliest No action / support / Not resolved 21 [protected] 19.10.14 5.17 pm Help Query will get back to you at the earliest No action / support / Not resolved 22 [protected] 20.10.14 3.00 am & 12.21 Pm, Ranjan Sorry for delay in reverse pick up, Your product will be picked within 3 days No action / support / Not resolved 23 [protected] 21.10.14 5.58 am Karan We had a technical problem at our end No action / support / Not resolved 24 [protected] 21.10.14 12.39 pm Ankita due to festival season there will be delay in the reverse pick due No action / support / Not resolved 25 [protected] 21.10.14 10.15 pm Alok I am going to escalate this issue it will be resolved soon.I deeply regret the inconvenience caused. No action / support / Not resolved 26 [protected] 22.10.14 7.14 am Help Query will get back to you at the earliest No action / support / Not resolved 27 [protected] 22.10.14 3.44 pm Meenu Forwarded your issue to the concerned team. Product will be picked up within next 3 days. No action / support / Not resolved 28 [protected] 23.10.14 7.10 am Help Query will get back to you at the earliest No action / support / Not resolved 29 [protected] 7.23 am zendesk .admin get back to you with an update within next 24-48 hours. No action / support / Not resolved 30 [protected] 23.10.14 7.15 am Help Query will get back to you at the earliest No action / support / Not resolved 31 [protected] 23.10.14 10.10 am Kaushik courier partner will come and pick the product from your doorstep Not resolved

I ordered a dell laptop with order number[protected].i received the product but Still i didn'T got the cashback.when i try to redeem it says"your paytm Wallet limit exceeded .please contact [protected]@pAytM.com.i sent a Email 3 days ago but cash back is not received.they dont replY.

Sir, I am a costumer of your site last couple of day, when I recharge today in a airtel no [protected] at that time my first transction id[protected] was when proceed in at that time your site reply retry but when I press retry bouttom at that time again reply in proceed but when some time after your site create a new transction id[protected] at that time my balance debited tow times .why? Reply me if your trancstion donot sucsessful properly why you written retry again.if I press retry bottom then two times you debit my money.

I made a mistake of recharging my mobile with paytm. The order status is showing recharge successful, money has been debited from my account but the recharge is not yet done. I have already fired 2 help queries but they are replying them with the same pre-built template. I guess I am not getting my money back, this is just to spread awareness about this crap service.

Its and tartaric to attract the customers they have lunch a sale were they lunch a amazing offer like get cash back of 20% or 40%. but be careful my friend its and all fraud see trick is that once you buy any product they say your cash back is credited in 24 hrs when your item shipped. but they never shipped any product the took lots of time like 10 to 15 days. you wait for 10 to 15 days in the end you cancel the order.if you contact customer care they will send you this kind of Email.-Hi Prassad, I am Ekansh, and I am going to do my best to address your query.I am sorry to inform you that we are unable to fulfill your order, because the products are currently unavailable with our Merchant partner.Your money has been credited into your Paytm account so that you can buy some other exclusive products from our site as your next purchase.I deeply regret this inconvenience.I hope this helps. Should you need any further assistance, let me know.Look forward to see you again at Paytm.Best wishesEkanshAND THAT'S WHAT THEY WANT, ONCE YOU CANCEL THEY WILL RETURN YOUR CASH IN PAYTM ACCOUNT ONLY.THAT'S THEY WAY COLLECT THE CASH FROM PEOPLE.If you see any kind of sale on paytm and if there is branded company thing witch you get chipper than any other. its just fraud sale they only collect your money and wait for your cancellation of order. in the end you west your time and also miss some good deal from other true sites.so don't be fool and shop with paytm.I GOING THROUGH THIS ALL AND ITS MY PERSONAL EXPERIENCE.

I have ordered 2pc HandloomTrendz Beautiful Printed Double Bed Sheet With Pillow Covers on 14-Oct-2014. Price :Rs 279 Qty :2 Sold By :HandloomTrendz and order no[protected]. That sended only 1pc on the behalf of Rs @ 558/-.as well as different produt which is not selected by me.

on 20/10/2014i recharged Rs 102, 103 and Rs 145 internet pack and taltime of Rs 50 their order no's are[protected], [protected], [protected] and[protected] Though i got sms saying the order was processed successfully, I didn't get any balance ...i rechecked but both internet and account balance was nil. I want my money to be refunded immediately...

I have booked bedsheets from paytm website with order no:[protected] but I received different colors and quality is also very very poor. they are not looking how they have shown in the website and delivered ugly colors. the colors which i have booked is different and when i returned the product they simply saying that Reverse Pickup from your destination is not available from Paytm side as of now against your Order No.[protected].We would request you to courier it back to the merchant at the address as mentioned on the shipment. As there is a delivery why cant paytm take reverse pickup. paytm have cheated by sending different products. Please do justice to me. atleast paytm should pickup my returned product and provide my cash back.

i ordered a pair of shoes with order number[protected].I paid for these shoes also.but they didn't delivered the shoes and no response from them.
What can i do this time.any help .is this site is good to raise complaints

I bought mop from paytm which i got in damaged condition and i lodge complain also but they seema least intrested to resolve the same. Dont buy from pay tm they will give u useless product with heavy discount. And i request you to provide me there office address as i want to send them legal notice but dont have address.

Dear Sir I Complen for Paytm Services We Book My Order No. Paytm Coupons receipt Order no: #[protected] Wed Oct 15 2014 17:19:36 GMT+0530 (IST) Delivery Time 18.10.2014 But We Are Not Received My Order 21.10.2014 We Are Tired So Many Time Sending Mail [protected]@paytm.com mail but Respond is Above Message Regarding your experience with Paytm Ticket #[protected]: RCtkt - Help Query Singhal, Oct 21 05:58: Hi Tushar, I am Singhal, and I am going to do my best to address your query. I'm sorry for the inconvenience caused to you. Due to some issue your order was not shipped. It will be shipped within next 4 days or else we will process the refund in Paytm cash account. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Singhal Tushar, Oct 20 06:44: Name: Tushar Purekar | Email Id: [protected]@yahoo.com | Order Number: RCtkt - | Message: We are Not Received Our Order No.[protected] delivery Date 18.10.2014 Today 20.10.2014 But Your Service is Very Loos Service Please Send Our Order Or Our Payment Refund | Issue Type: Other issues | Time:[protected]:44:30 | Paytm Services is Very Loos & Very Poor Services Time Wastage ... Tushar +[protected]

I need to replace my jeans. The order id is[protected]. There is no response to the email sent to care @paytm.com. Also I am tried reaching through phone. I was in waiting for more than half and hour. No respsne. Paytm lost its trust.

I have ordered two pair lotto white shoes with order no[protected] but I got only one pair shoes inspite of paid for two pair.I tried many times to communicate with paytm team on their official mail id but no response I got.look into this matter urgently.

Hi I had ordered an iphone 5c worth 24999 from PAYTM on 4th october 2014. Paytm order No.[protected] Due to some reasons PAYTM could not deliver the product to my desired location so I cancelled the order and PAYTM assured me that my money would be refunded back. It has been 16 days since yet my money has not been refunded. Today i.e. on 20th october i received a message from PAYTM stating my money has been refunded back. But when I checked my paytm cash wallet it still wasnt reflecting the amount. It just shows amount refunded back when actually it hasnt been refunded nor to paytm wallet nor to my bank account. This Fraud website does not even have a proper customer care. And they dont give a damn to the emails which customers send to them. I've send 8 complaints between 10th oct to 20th october yet there has been no reply from PAYTM. This website is a fraud website. Please do not buy anything from this website just because they offer heavy cashback discount. PAYTM cash transaction ID 7E9FE27CCEE72822

Dear sir I have not been refunded Rs 1325 even after returning the product for more than 15 days. My order id is[protected] I ordered a Ambrane P-1000 Portable Charger and and returned it well in time.Now i have neither the product nor the money. I have called the customer care many a times, everytime they just say that its processing and amount will reflect in bank account with 3-5 days but it has been 15 days, i have been hearing the same thing...neither they refund me nor they register my complaint. I have purchased and recharged many orders through them but this is what the service they provide to a loyal customer. So, please register my complaints and take some against against this. Thank you Anshuman Goyal [protected]

Hi, My name is Sriram. I made two recharges on 18th October 2014 for 455(order number[protected] and 1000 (order number[protected]. However they could not process it and said (Airtel Karnataka is down and your request is on queue) and money was deducted from my HDFC account. I waited for sometime and gave them some time however in the morning I saw my balance and the 3g packs were still not processed. Immediately I went and checked Paytm which to my amazement said "YOUR ORDERS ARE PROCESSED" even though i did not receive the balance nor the plan. I have been sending them numerous mails but not getting any proper reply or promise of resolution for last 3 days. Please help me with this.

I was done Recharge of Airtel Mobile [protected] for Rs.255. Still it was not activated and i am not received Airtel service message also. But I was received in PAYTM recharge successfully. Find the details given below Registered mobile number/e-mail ID: [protected] / [protected]@gmail.com Recharge value: 255 Order Number: #[protected] On the I was lost my main balance 80rps, because of your issue. After recharge I getting SMS for PAYTM recharge successfully. NOTE: NOT IN NEWORK Or AIRTEL SERVICE. By the time I don’t know I was started browsing normally & I was lost of money 80rps in main balance after I checked with airtel customer care. After then only I know recharge was not activated in my mobile number. NOTE: I need compensation for lost of money 80+255 in my account not in paytm cash, because I don’t like pay tm I am waiting almost 3days for single recharge.

I have charged my EVDO Bsnl card with 800rs on 28/09/2014, but Top Up failed and the amount is not refunded to my Bank account.It has been over 23 days.Mailed customercare but no the problem is yet not resolved Order no[protected] (28-Sep-2014) TO TRANSFER INB Paytm Mobile Solution Pvt [protected]IG000UUMG3 TRANSFER TO 6721 800.00 Suhas K Email [protected]@gmail.com

dear sir, i purchase a addidas shoe of single piece whose ORDER NO.[protected], order value 1568rs, on dated 19/10/2014 from paytm site. someone calling me and said that your choice not available and after that call break.my account debited from value 1586. so plz take action against this problem and inform me through sms or call regarding my order status.

Hello paytm, yesterday I was trying to pay my Maharashtra mahanagar gas bill.The amount is 579 Rs. and the order number is[protected].My transaction is in queue but I didn't recieve any confirmation mail or message of successful transaction..What kind of service you are providing to your customers?Its my first time that I visited your site and I must say that you are not fulfilling the demands of the customer and providing the worst services..If you are returning my amount then I don't want that in.my paytm account rather transfer it to my bank account.Don't take too much time to solve my query and I am hoping to get a positive reply at the earliest..Don't disappoint your customers otherwise you are going to suffer.