RBL Bank Complaints & Reviews

Hi,

I have been forced to pay 15K of insurance amount without my approval Health Insurance by Care Health Insurance
Comprehensive family-oriented health insurance plans for RBL Bank Credit Card members in association with Care Health Insurance Ltd to stay secure in face of medical emergencies.

I was not informed for the same.

I need my refund

RBL had sent me a credit card somewhere in 2020 for which I was not interested and didn't use it. I want to inform that I have not applied for any credit card whatsoever and there is no RBL bank in Shillong where I live. I was accused by customer care executives who called me 4-5 times a day that they have proofs that I applied and that I had visited their bank. I am tired of these accusations. I have a Bajaj Finserve card and that doesn't mean that you have a license to send me a credit card and thereby charge me as you please. I didn't give consent to any RBL authority to send me a credit card, infact I never even know that this bank exist. So kindly stop sending sms, email and calls once and for all. This is the last I can do for which if this extortion continues, I will have to take this issue to another level.
From
Dr Collin Zoliantluanga Renthlei
Shillong
Ph no [protected]

Dear Concern,

This is regarding to R-shield insurance policy sold my RBL Credit card team.
1. Mis selling was done by RBL Credit card team from the starting of the purchasing of card. ( They have mis sold me RBL super card to me despite i was having another card of RBL with false promises and wrong information and imposed me 5000 annual fee. later they refunded after complaining)
2. again recently i got another bad experience from them, now they have sold me R-shield policy. I haven't aware about the features even they haven't sent me the policy documents so i am totally unware about the benefit of product also.
3. On the phone call they took my consent for one time charge of 600rs something. now after seeing my monthly statement what i found is i have imposed two EMIs one is of 719 rs and another is of 600 rs. by rbl bank. (without informing about EMIs details how can credit card team of RBL take such kind of consent. this is kind of financial fraud)
4. After calling the customer service team for the issue i got terrible response that they give me number of religare insurance for raising the complaint, and the told that for stopping the emi you will be charged 3% penalty + GST charges on remaining EMI that means from RBL card side they refunded me to cancel my policy.
5. The total annual charged is of 15000rs plus which are very high. and i am seeing similar fraud is happening to lots of RBL card customer on social media and even in this complaint forum also.
6. They have charged me around 9000 rs late fee and interest fee also for my credit card payment which i made on time but it went wrongly on my another RBL card.(this is another complaint against RBL Card) and they have refused to pay that also.
7. The limit of my patience reached when i called up [protected] the number given by customer service team of RBL card. The lady told me without policy details i am not able to raise complaint. and (I have only my card statement which is showing the EMI deduction on the name of R shield) now what should i do in such case???
With all this concern request you to help me get my money back. also i would request you to take necessary action against RBL team for such kind of mis selling done by their team.

Thanks & Regards,
Vivek Mahadam
[protected]
Email: [protected]@hotmail.com

I am made my payment trough online on 08.10.2021. Rs. 83088.11/- But not credited in my account kindly help me with this .

Plzz cancel my R Shield insurance
INSURANCE CANCELLATION
R SHIELD INSURANCE CANCELLATION
I am galchar mehul i have RBL super credit card, without my knowledge you bank put the shield insurance Rs. 600/- on my name and that amount is converted to pay like EMI . i would not submit any form or document to apply this insurance and also your bank staff could not consult me about this insurance policy. I am not pay the insurance amount please cancel this insurance and refund my amount to my card .for further details call me
Name - Galchar mehul
contact no: [protected]
Mail : mehul.[protected]@gmail.com

I am usid RBL bank credit card from last 4years. Last month I didn't pay bill and collection agent contacted me and I said I will pay before the next bill generation date and I am contact with him mean time. But without knowing me he is contact with me and he is also contacting my phone contact list with out knowing me and saying that I am not paying the bill. He is cotacting continuously for 3days before knowing to me. One of my friend who contacted by the collection agent contacted me and said they are continuously call me and disturbing and saying that he is not paying bill. My friend asking me why you gave my number to them. I said I didn't not gave any number and I already contact with him but without knowing me he contacted you and I don't know how they people got my phone contact list. Immediately I contacted the collection agent he lift my call and talking nicely tell me sir and I said I am in contact with you but you didn't said anything that you are calling my contact list and how you got my contact list phone numbers. He didn't say how he got numbers but he is saying that until you pay bill we will call you contact list phone numbers like this. With out asking me how you will contact them and how you can hack my phone. He is not saying anything about that and saying that we can do anything what ever you want your can do but we will do like this only he said.

RBL bank is resulted by RBI and every bank should follow RBI guidelines. How openly they are talking like that and illegal hacking phones numbers from phone.

I and my friends, family members got call from below two numbers
[protected] & [protected]

A sum of Rs.1770/ has been debited to my account by RBL Bank without my permission in Aug. 2021. When It came to my notice I enquired from customer care toll free number ( Ref. No. SR [protected] and it was informed debit is towards the cost of the debit card issued to me against my above newly opened account. I informed that I had never opted for debit card with such high cost and I was assured the amount will be credited back to my account. Today again I loged into my account and shocked to see the amount has not been credited so far rather an additional amount has been debited due to non mainatainence of minimum balance. The balance dipped simply becuase o[censored]nauthorised debite made my the bank towards the cost of debit card.
Today again I spoke to customer care center on toll free number and was shocked to learnt that my grievance was already clsoed by the concern officeal with the remarks that amount once debited cant not be refunded back becuase I pointed out after 30 days of debit. They also did not give any reply when I asked to produce recording when you took my consent for debiting my account with Rs.1770/-. However, it was informed that I will be getting gift vouchers worth Rs.1500/- out of the total cost of debit card i.e. Rs.1770.
It is totaly unfare practive being followed by RBL. They have been indulged in unfarepractice to promote products of their associates at the cost of account holders by keeping them in dark.
An immediate investigation is warranted so as to get my money back and to stop this unfare practice.

This thread was updated on nov 23, 2021
Plzz cancel my R Shield insurance
INSURANCE CANCELLATION
R SHIELD INSURANCE CANCELLATION
I am R girish i have RBL super credit card, without my knowledge you bank put the shield insurance Rs.600/- on my name and that amount is converted to pay like EMI . i would not submit any form or document to apply this insurance and also your bank staff could not consult me about this insurance policy. I am not pay the insurance amount please cancel this insurance and refund my amount to my card .for further details call me
Name -R Girish

Hi I'm Neeraj I have an RBL bank Bajaj Finserv super credit card and the bank automatically applied for an R shield Insurance without my permission and i don't want this insurance amount 5900 Indian rupees and asked to pay the amount in EMI of rupees 532 and i don't want this insurance so please cancel my insurance RBL bank

RBL bank credit card is charging unnecessarily without any intimation. cheating the customers by collecting member fee. There is no intimation regarding the charges.ive raised complaint many times to close my card but they didn't close.above all they charging unnecessarily.please help.

Immediately cancel R shield insurances care health insurance mob [protected]

Hi I am parmar bahadur sinh I new user bajaj finansive supar credit card I sow last statement R shield insurans health policy please this policy immediately cancel I not require health policy this policy amount 21000 I not accept this amount my my credit card A/C no. [protected] my mob [protected] mail id [protected]@gmail.com so please cancel R shield care policy

Immediately cancel R shield insurances care health insurance mob [protected]

Team,

This is really bad at part or the mindless managers who are driving collection teams to keep calling users till they die... I dont have words to say about the torture and I am sure I will close this and make my near and dear to close the relationship wuith your useless bank and Idiotic collection agents. Thank you.

RBL Credit Card management should change the way they are assigning private agencies for collection.

This is ridiculous. The collection department is worst.

Please do not use RBL Credit Card

Vinoo

Dear
i am requesting Bajaj Rbl Credit Card employee Mr. Chandra - [protected] to send my card statement from beginning till date to my mail id registered with them.
Kindly take this compliant and inform them to send total statement of my card
Thanking you
sincerely
Narendra D
[protected]

Dear Sir,

I, Chander Parkash Kathuria using your Bajaj Finserv RBL Bank Super Card No. [protected] since four two years approx. Now I am unable to pay amount of Super Card outstanding amount because of my health problems, personal and financial issues. So I am requesting for settlement. Penal Interest is unnecessarily accumulating in my account.

I have sent mail to RBL many times but I have not received any proper replies from RBL.

Your understanding of my problems will be appreciated. I will have to bother to settle this settlement amount as such my other request will be taken to the settlement payment in 3 easy instilments. This will reduce my borrowing burden.

Kindly do the needful on urgent basis and issue me a settlement letter at the earliest.

Thanking You,

Yours faithfully,

Chander Parkash Kathuria
B-7/5, Sector-15, Rohini,
Delhi – 110 089.
M-[protected]

I spoke to the guy told him I dnt have money, I have lost my job and I have a financial issue, the agent is saying he will send a team and a legal team to recover the due through goods from my place...what sort of behavior is this??
Who gave you the right to do this?

Dear Sir/Madam,

I got discharged from hospital in May 2021 and while I was in bed, someone from RBL called me and offered me a personal loan of Rs.75000/- on my existing credit card.

As I was in a financial crisis, I felt it was helpful and took the loan. Since then I have been repaying the loan (EMI) regularly on time (one day here and there), though I lost my job in this Pandemic.

This month (November 2021) I paid my EMI on 5th Nov'21 through Paytm and I received the confirmation message from RBL bank. I have the receipts for the same.

But since Saturday, I have received at least 100- calls from RBL claiming that I haven't paid the EMI of this month. And literally they are asking the same question and disturbing me very badly.

I would like to bring to your notice that I have given them my receipts of payment and message screenshot too. Despite that they didn't stop calling me, this is causing a lot of psychological trauma to me and I suffer a great deal.

I want to understand from you that is this the way you torture people, whose payment record is good to you.

While typing this email, I am still receiving calls which is an excruciating pain to my brain and heart, if anything happens to me I will make RBL as responsible for this.

One side I am searching for jobs and trying hard to make my life and in this crucial juncture these types of calls cause me big trouble. I am making RBL responsible for the loss I am incurring (losing interviews, and unable to concentrate due to these number of calls)
Rahul

Good day,
To whom it may concern please can the following concerns be addressed as I am now frustrated and disappointed with the service I am getting from the care health insurance and RBL bank. I did not receive any positive feedback from your side i think this is really frustrating me and look like very unprofessional.

1. When I took my policy I was not asked or told about any pre-existing conditions with myself or my wife.
2. My wife’s anaemia is not a chronic- pre-existing conditions. My wife suffered with anaemia only once in her entire life when she was in school in the year 2012 then she took medication for two years and was cleared of anaemia in 2014.
3. My wife got admitted for abdomen issues which had nothing to do with anaemia.
4. When your representative came for the so called inspection my wife was in a state of medications as she was vomiting in the ward which your representative knew about it when the representative came up to the ward. Representative told me on the phone that he doesn’t need to meet or question the patient. When he came into the ward he questioned my wife while she was in the state from the vomiting.
5. After me having to ask twice for the hard copies of my policy until today I have not received it.
6. When I took my wife to the OPD it is my right to be re-imburse for those payments.

I am very disappointed with the pathetic and unprofessional manner in which my claim has being dealt with and had I known that this was the service I was signing up for I would have never put my signature on the policy paper.

Awaiting for an urgent and hopefully a positive response.

Many thanks
Manish Kumar