Tikona Digital Networks Complaints & Reviews

I have made lots of complaints about frequent disconnection and very low speed issue but no one from customer care is responding on the complaints neither resolving the issue. Worst ever service. All the customer care numbers are only run by IVRS. No one is personally solve the query. Not a single time the engineer had visited.
Complaining since last 4 months no one is responding... Customer ID [protected] Ganesh Prajapati [protected]...

Hello There,

First of all I am using Tikona broadband for 1 year, last year on November that is[protected] after installation the guy charged around 4500 for 1 year at 25mbps, so now for next year the bill ads up to 4500, which I will be using, but I decided to change the plan to 40mbps and total ads up to around 6500 something so now instead to paying for 25mbps or 4500/- I want 40mbps and I paid 6500/- for next year that...

I have paid INR 2825 for new home internet connection on 21 Nov 2021 for 30 MBPS speed for 6 months. I had also sent email to them on 21st Nov 2021 about payment done of iNR 2825 & to change earlier registered plan of INR 499/mo for 40 MBPS speed. Tikona sent me bill of INR 3954 & said INR 767 in balance due on 11 Dec 2021. I tried contacting them on customer care number[protected] but they do not have option to connect with billing team....

Hi

My id no [protected], I purchased 40 MBPS plan, but I have received 2.4 connectivity

But tikona not provide proper service

Company has cheat with me
So many time complain raise but get not the solution,

And also not give the by technician

So what I do

If tikona company not provide proper service, disconnect my connection and do the refund...

Its been 5 days since I am getting intermittent connection. When engineer comes and fixes area device it works for an hour or two and then it does not work anymore. I've raised complaint many times but they never resolve it permanently. The uneducated people keep telling me that router is not working. I have checked each and every port on router. It works perfectly fine. Its their devices that are not high quality and gives issues every 2...

My name is Manoj Narayan Late. Tikona account no.[protected]. Since recharge of 4358 Rs. for 6 months on 25 Nov 2021 internet is disconnected. I have called many times to customer care but they are not resolving and then I have mailed them for disconnection. Still they are not resuming the services. They are sending messages the problem is solved but there is no internet connection since 25 Nov 2021....

Hi,

I initiated for tikona net services in August 2021, after I got call from one of there sales person, I paid 1000 Rs and have receipt for it. Technical staff visited my location and confirmed, that tikona doesn't have services at my location. And said I should claim for refund of initial payment. After that I provided all the required payment receipt and my bank account number. I was told refund process takes around a month...

Hi,

I have been repeatedly sending emails to Tikona team but they are not addressing my queries and sending very basic replies to my emails which are irrelevant. I was Tikona customer from last 4 year but last month without discussing with me they have changed my plan to prepaid. After the plan change i have faced lot of technical issues and not got adequate internet speed as per the plan. Since, i was no getting proper support...

Dear sir,

still we have not getting any response from tikona regarding discontine internet services. we have sent sevral email & try to call them on his toll free number & other but not getting any response from tikona person.

My user id is -[protected]

please reply my maail & discontinue services....

My Tikona User ID [protected]
Dear Tikona,

Our account was closed by our mutual consent on 10th June 2020 and I have paid all the payments as you mentioned. This issue has been discussed with you many times but you are sending me wrong bill again and again. He also closed the account and informed that there is no payment left now.

[protected].

Now I got a call from a woman's mobile...

I have taken new connections 20 days back and from day one internet is not working and 5 times technician came but problem still same. Now sales person not picking phone and in service no one is responding and customer care is telling refund is not in policy....

I stopped using Tikona since May 2021 because of the pathetic bandwidth, connectivity & speed. However the payment was done till July 2021 before hand. I tried calling the customer care to get the connection terminated but no one receives the call. In the app there is no way I can request for the termination of the connectivity.
I amReceiving threatening calls from lawyers and asking to pay Rs2707 as the bill or else he will generate...

Hello everyone,

Please don't go for tikona.. From the time of installation am facing network issues and they are giving temporary solutions.

And from two days ni internet connection here.

Please help to resolve my issue as on as possible

Customer I'd [protected]...

When I took the connection, attached offer was provided but now your customer care team is saying that it is not updated in system.

Thus I am not able to use the connection and suffering as work from home is going on

Customer id [protected]...

All payment will be done, I don't want Tikona, I need billing clearance letter from tikona.

Note: so many people will be affected this problem...

I am having a Broad Band connection of Tikona Digital Network, I was getting very poor speed and problem not solved despite my repeated complaint as well as i call every tikona service number but not solve issue and not give any help, last 16 days I continue raise complain through mail, phone calls and tikona app, Finally i decided stop tikona connection but tikona customer service not take any action on this, They are not making disconnection...

I have sent permanent disconnection request on 2nd Oct 2021. Also I have received email that my billing is stopped. But they are not sending person to collect router and cable. Also they are keep sending me bills.
Tikona user id: [protected]
Please look into this....

Please reply to our status as we want to disconnect the Tikona connection of Internet as we are moving to Dubai...

I have disconnected my WiFi before my plan date 2020 and also handover the all the things, as of now they asking pay the payment and also some calling agency called and giving disturbed....

I have disconnected 2020 and also I paid all bill now some body is calling give mental touching, searching so many people having this what he'll going tikona, please note down the my quarry appropriate action here don't disturb like this any customer I have study what's wrong with here please my kind also amicable request take appropriate action.

Note: I have disconnected my WiFi 2020 and also I handover the All the things...