Vodafone India Complaints & Reviews

I received the following message today from Vodafone
***Your subscription for Vodafone Health service has been renewed and Rs 5 has been deducted.The service will get renewed on[protected].To deactivate SMS STOP to or call 155223(toll free). http://m.hewefi.com/vfb2b-index.php .Offer! Now Enjoy FREE Profile tunes on CallerTunes APP, click bit.ly/Vf-tune .Listen to your favorite songs, Call 1234(tollfree)***
I have never activated this service and there has never been any message confirming that this service was ever activated on my account in the first place.
They are just looting money from people. Very cheap tactic from Vodafone. Their internet connectivity is bad anyways. This is high time I switch to another carrier.

My prepaid mobile number ([protected]) is suspended without any intimation to me. This number I am using on my all accounts. I cannot do any bank transactions now. As I am currently in UK for few days I am not able to connect with Vodafone for this issue.

How can someone suspend a number without asking the user.

I tried to call customer care but not able to reach prepaid line.

I asked one of my friend in India to check with Vodafone store then they told him that my number is suspended and if I want to activate it I will have to buy postpaid plan.

I don't want to convert it into postpaid

My father inlaw, KPN was using postpaid number and he lost phone along with SIM. He made call to customer care n informed same asked them to block. Vodefone management changed their store to Secbad it's too far to us to reach as my father inlaw is too old. Customer care ppl didn't informed us about to submit disconnection of tht number request..etc Again getting calls regarding bill...we paid few bills..again getting calls regarding bill...finally we went to Vodafone store they said to close tht number we need to pay again 1000( if not we vil get every month bill)...we paid. Without using sim we paid nearly 8 months bill. Worst experience. Recently i hve visited regarding same issue...now they are telling tht number got actived bcoz few outing calls(not normal mobile no...5 digits calls). Actually may be their system mistake...tht number is not in use who vil use tht kind of calls...same i asked vodefone store employee..i was very angry n asked tht person to sent mail to concern dept...he sent mail. But still we are getting calls regarding bill.
In this way Vodafone ppl making money from customers...I'm sharing my experience here to make aware of vodafone services.

Regards
Lakshmi

Hi team,
Since january 2020 vodafone has started a scam where they are deducting main balance from customer in name of some wap download. I have asked them to give details but they are never able to give me the details of download. And as per my mobile storage and site visit, i don't have any unauthorized music or media download in my mobile. This issue was resolved in feb mid when it was time to recharge my number. And all my amount (21, 49, 21, 49) was refunded back. And as soon as i recharge my unlimited pack again they started this deduction. Mostly user don't even realize there balance deduction as we have unlimited pack. And we are not informed about deduction via msg or we cannot even find the deduction details in the my voda app deduction history.

Every time i complaint against this, i get a call from customer care saying they will not refund, and when i push it again they refund it. This whole process take around 2-3 week and by then again new deduction happens.

Kindly take strict action against this.

I have not subscribed for the games portal and still every month an amount of rs 35 is being deducted from my account balance. Why is this done?? Are the people working unaware of the whether the package is subscribed or not? Or is it simply looting the money? Earlier too the service of the toll free call is so very poor. I will be cancelling the connection very soon, coz the services are very unsatisfactory. Till i cancel my connection, i would request the issue of money being taken from my account balance for the games portal to be stopped. Hope the department takes some action on this request

Sir actually I am using vodafone red plan @299 this month accidently by clicking at some link online It lead to sending messages to some foreign numbers which cost me an increase in my bill by 150 rupees
I request a waiver in my bill for the excess amount as it was accidentally done and would promise not to repeat the same mistake again
Thanking you
Yours faithfully
A Vodafone user in Mumbai

Dear team,
I have been facing trouble some due to an unknown vodafone number - [protected] is disturbing me through voice call and bad messages. I dont the person who he is. So i requesting you to show all details of this number like name, address, location, imei number of that mobile on an emmediate basis.
If i not get the valuable requirement, i will contact to trai because i dont want to hassas due to a fake caller.

Your reply awaited...

Karnataka, india registered cell number [protected] has been disabled suddenly. After replacing with new sim it doesn't work out. Then got to know from karnataka based vodafone store that number has been disabled as i failed to recharge with service pack, but continuously without fail i do recharge with unlimited pack.
Done recharge on - 16th feb, 2020 with 599.00 pack
Number inactivated on - 26th feb, 2020.
1. Why it has been disabled without notice?
2.599.00 pack - used only 10 days. How do you compensate that amount?

Regards,
Khalid hossain
Mob - +91 [protected]

I had a basic phone with 199rs plan which i meant for basic calls, and on sept 2019 cycle the plan seems to be automatically upgraded to 399rs and they have added a 150rs discount, which made me not to realise the change in the plan. This time i saw a amount more than 300rs then i realised that something wrong and when i started verifying the plan has been upgraded to 399rs without my consent. I am really disappointed with the customer care response too. This is really bad from vodafone that hidding the information, this is not the first time i had similar problem with my mothers phone too.
Attached the comparision for reference.

I have registered for a duplicate sim for number 9539*48 at vodafone store in calicut on march 12. Was told will be activated in 24hours but its 2days srill not activated yet. Your customer care had no clue they say yet to hrt request. But store say they sent file on march 12 itself. I need my connectuin now. Stop playing fool please. Why the hell is this taling such a long tims

To
Vodafone india customer care cell

I want to draw your kind attention to the following fact.

Recently i lost my mobile phone which was containing a vodafone prepaid sim.

Accordingly i went to my nearest vodafone mini store at 24/68, jessore road airport, gate no. 1, kolkata airport quarters, motilal colony, rajbari, dum dum, kolkata, west bengal 700028 for a duplicate sim.

But i was told by the store people that i have to take one postpaid sim because there is no other option. I was not interested in postpaid connection as it is much costlier than prepaid. But the store fellow was continuously insisting me to take postpaid sim.

As a result i got very much disappointed and left the store and went to a retailer shop and the shop owner solved my problem within 10 minutes.

This type of customer service is unexpected from vodafone store. I think thec reputation of vodafone ultimately suffers due to this type o[censored]nproffessional attitude.

I have registered my complaint 4 months back. And i have made several complaints as well on same issue. Also i had already made the advance payment in the month of november which has not been updated in my records for which i already made the request. Irrespective of which vodafone have suspended my services.

I registered my complaint 4 months back and made 10-12 follow up complaints regarding same. The matter still remains unresolved every time i was promised that my complaint was resolved within 48 hours. Everytime false commitment from vodafone, now vodafone pushing customer further by forcing me to make payment to restore services without resolving the issue.in between vodafone restricted my outgoing calls from month of january.

This is how #vodafonebusiness work and covering their losses, by fetching money from customers in an ethical way.
Vodacom vodafone ready business
#vodafoneworstcustomerservices
#vodafoneideaworst
#vodafoneidea
#vodafone

With reference to above, i am having sim of your company with no [protected], i have recharge my plan for rs.1499/- by upi trn no[protected] on dated 23/01/2020 but by mistake i had selected wrong plan which is indicated unlimited calls and 24gb data for 365 days now i realise that that was mistake done by me hence you are requested to change my plan or guide me how to change plan as soon as possible and also do that will make minimum loss for me.

Expecting your kind co-operation inthis regard

Tried to contact local representative for itemised bill for my post-paid card but the process is not clear. Sales person said to contact billing department and billing department to contact 198 or 199. Both these number is not having any direct discussion platform. Can you help to resolve my complaint of itemised bill for my post paid card. You can set my request as monthly request for e-mail billing on my registered e-mail id.

Its very irritating to me, after so many discussion and complaint, person from vodafone is no resolving my issues. Even after login a complaint, they just closed it without any discussion after few days.
Finally after all, i were tried to port out from vodafone. Then suddenly getting call to resolve the issue. Even after that issue remain same.

However after that i tried to reach at vodafone customer care no, that also not responding, finally after long hold, call got disconnected automatically.

I don't know how to get it resolve.
Can somebody help me for such situation?

This my vodafone app by vodafone india does not show my secondary balance it always shows my balance as zero. The only way to check my balance is by dialling *111# then navigating to to viewing my balance. The app has no use other than recharging. Why vodafone has kept main balance and secondary balance different what is the difference between main balance and secondary balance is not clear.

On 13th March 2020 i found tht vodafone has deducted a one month charge for a typical callertune from my.balance which.i had not requested. Similar thing happened 3 months ago which i thought i must have done some mistake. Even if I kerp a balance of about 100rs it gets deducted for these kind of sevices which i havent registered or requested.

I have recently recharged for 19, 50 and 10 rs which have not reflected in my account. Whenever i make a call it says your outgoing services are stopped. What's the actual problem? Why i could not get my recharge? It happens for the third time. What should i do i need my
60 rupees back again are it has to be reflected in my account. I could not even contact the customer care or do anything.

My vodafone no:[protected].

Hi,

I've a prepaid connection of vodafone and facing currently the balance deduction issue from vodafone.

Vodafone deduct rs.21 from my main balance every 20 days. When called to customer executive about the deduction, they say that, "i'm using some online games and download the games".

But i told them its not possible, a don't play games and the deduction is not valid. I told them i don't have even any games installed on my mobile, still vodafone deducts the amount.

Vodafone even don't intimate me about the amount deductions and my balance is reduced from rs. 220 to rs. 40 now (13th-march-2020).

Vodafone is not even giving me any details of the deductions and the deductions are not even displayed in the vodafone apps history section.

Need help if someone could help me stop this deduction from vodafone.

Please mail me if you've any suggestion at:
[protected]@gmail.com

Thanks,
Sandeep
[protected]

I have been a vodafone karnataka user since last 10+ years.
Since last 5-6 months, the service has been horrible especially @ koramangala area (My office location).
Every now and then, the range keeps on going.
Even though it shows 4g, i can't even downlaoad a whatsapp pic.
Its high time vodafone fix this issue.

Location: koramangala 3rd blck, near kripanidhi college