Vodafone India Complaints & Reviews

Dear Sir, On 21st August, 2015 vodafone india have charged me Rs. 99/- as a International Roaming Rental Charges. Vodafone customer care executive is telling me that this is charges because i was out of india although i never go to the out of india. Still vodafone is not refunding me this charging. I need help. Ravi Prajapati +91-[protected]

Hi, I am using vodafone from last 4 years. First time they changed my internet plan without asking me and sent me a bill with huge amount. My mobile number is [protected]. When I enquired and raise concern with vodafone customer care executive. He replied we are not responsible to change of plan. you got your bill according to your plan.

Sir, my name Sanjeev Kumar and mobile no is [protected]. Vodafone didn't send me appropriate bill of July month. I requested many times but they didn't resolve the matter and finally they stopped all outgoing calls without informing me, even I can't call their customer care. I am using this no since last 3 year. Its my business number and I am facing many troubles due to this and a big business loss as well. Please help me. Regards Sanjeev [protected]

Dear Sir, I have recharge with through internet banking for Rs 897 data plan on 16th August 2015 at 14.40 . My transaction ID IG0ANOZMM3. on my registered vodafone app on my mobile. But my account is not showing the above transaction. Need your assistance. Thanking you YOurs faithfully G N Chaudhari

Every time these persons are deducting my money claiming me that i have activated some packs and all but the truth is i never used to. And their representives are not trainned properly how to talk with the customer. I trusted vodafone so i used to spend near abt 5k to 6k per month using their service but these people are having no end to greed hence they are also deducting my balance.

My mobile num [protected] i have already use 497 rs net pack.i was talking c.c exicutive for 497 data pack information but c.c exicutive without my permission renew 497 rs data pack and my account deducted 497 balance without my permission so plz refund my balance and stop 497 data pack on new data..already pending my 1471 mb data on my a/c. --

Hi, I have recharged my number [protected] to 25RS, Its not credited to account when I check with customer care representative I got response like "money what I recharged will not be credited to my account because there is no such plan."

Hi, This is regarding sudden change in Postpaid Tariff plan from Vodafone side. I am using the Vodafone Postpaid connection for last 8 years, and this is the first time I got really angered by Vodafone move. At present I am using Postpaid - E299 Corporate plan. Before the tariff changes they were offering 750 MB Data Free on 3G speed every month and once you cross limit it was automatic shift on 2G speed with unlimited data, with NO EXTRA CHARGES. In sudden move, Vodafone changed all the Postpaid Tariff plans and once you cross free 3G data limit as per your plan; they are going to charge 4P/10Kb till Rs 250 additional Bill amount. After that automatic shift on 2G speed with unlimited data. In my view, this is just the move to earn rather take out more money from Customer side. The company has not thought of consumer view over this, which is not at all acceptable. Attached is the screenshot of SMS from Vodafone side. Any help in this regard highly appreciated. Warm Regards, Arun

I was using the Vodafone prepaid connection having number [protected] - Circle . As Iam based out of Raipur - Chattisgargh I decided to do number portability to change the circle and convert into Post Paid plan . I visited Vodafone store in Raipur on and 11th August, completed entire formalities and paid Rs 250 as Security deposit . I was told that the procedure will take 7 working days and Hence I waited till 17th August . I visited the Vodafone store t on 18th and I was told by the executive that due to some technical issues the request need to re-submitted said that they have done it once again . I again visited the Vodafone center on 20th, Executive told me that this time they had resubmitted the application and will update the status after checking with Chennai Vodafone circle. However there was no response . I did complain to nodal and appellate authorities but the reply I got was that again I should visit the Vodafone raipur store . Ia m still kept in dark on what has happened, I would need answers for the following . When will be my Post Paid Sim activated ? What am I supposed to do now ? My details are as follows Name : Vijayakumar T Mobile Number [protected].

Hi, I have sent this mail to the Nodal desk and to corpcare.[protected]@vodafone.com. Their customer service is a total waste. They are not bothered about the customer. The only reply is "We wil get back to you in 24-48 hrs". They dont even have the courtesy to call back. When we call back, again they will say we need another 24 hrs. Below is the email that I have sent to them. Yesterday I had an interaction with the nodal officer. Please find below screenshot wherein fradulent ISD calls have been made using my mobile number without me knowing about it. I have not made these ISD calls. The ISD calls were made to the following numbers. I repeat, I have not made these calls. There is someone who has used my mobile number and made these calls. Also when the net connection was on, this issue had occurred. [protected] – 51s 17th Aug 2015 12:26pm [protected] – 8 min 14s 16th Aug 2015 11:02am [protected] – 7min 34s 16th Aug 2015 05:55am [protected] – 16 min 33s 16th Aug 2015 05:33am [protected] – 2s 20th Aug 2015 06:01pm [protected] – 6s 20th Aug 2015 02:40pm Also 121 calls have been made using my mobile number. But during those calls, since I had the cell in my hand, I noticed them and disconnected the calls. If I do not disconnect, the number just dials in automatically and call also starts automatically. All the calls were made between 17th Aug and 20th Aug 2015. I’m not going to pay for the above calls which I have not made. I will only pay whatever is applicable apart from these ISD calls. Also I have used only 196 MB, still in the bill it shows net charges as 325.96 against Mobile internet charges. If I’m not getting any reply or if you are not reversing these charges, then I do not need your service anymore. I’m ready to talk to your concerned authorities. I have the entire call list with me of those 121 calls which I had disconnected to avoid any further charges. Regards Albina

I am getting frequent calls from an unknown number. When answered, they were blank. When I returned the call, nobody answered. The second time it said 'this number does not exist'. The calls continue even after I have blocked the number and added to black list. The details of the number are as follows: +[protected] Ghaziabad/Dadri, Uttar Pradesh

Hi, My number is [protected].From last two months I am visiting Vodafone store of Malad west for conversion of my postpaid to prepaid.But unfortunately vodafone executives are not at all helping.Its been two months I am hearing that system is under upgrading and hence they cannot take my request.I am fed of visiting vodafone store.And the height is that the executives are suggesting to switch to other service provider.It seems that Vodafone stops valuing the customers and doesn't want to retain the old customer.It's a very bad experience with vodafone. Even I mailed the twice but haven't received any response from them.Vodafone doesn't even bother to reply to their customer.Its ridiculous. Gaurav

After using 3 postpaid no of vodafone since last so many years, I am fed up with the service provider, in spite of calling so many times they are not bothered at all. They changes the terrif plan on there own, asking for bill payment without even bill is dispatched, set the credit limit on there own, not fulfilling the commitment made at the time of purchasing new connection.

Hi Team, I am Vodafone user from my past 6 years. Today in afternoon i enabled my cellular data and open the browser where by default page is Google.com. when i entered the web page address www.shuttl.co.in in google page it's showing loading and loading only as internet speed was too slow, the loading duration is about approx 2-3 minutes. Suddenly i received 1 pop message where it was showing last session cost Rs 60. I want to know is is a joke or what? How can Rs 60 can be deducted for 2-3 minutes for only surfing purpose. I want my money back by end of today at any cost. Looking forward for your support. Thanks, Ramesh Sethi [protected]

I went to the Vodafone store in Asansol (South), West Bengal, to get my SIM changed from a normal to a nano SIM. The customer service executive (Mr. Pawan Sharma, FaceBook ID: http://facebook.com/aditya.git) asked me to do a recharge of 25 INR. I went outside to do the recharge, returned within 2 mins only to find him serving another customer. I had to wait for 10 mins before he entertained me again. When I told him about it, he refrained to listen to me talked to me in a rude tone about why i took so long and he had every liberty to make me wait. The tag in his badge said, "Happy to help". I don't think he was happy to help at all. Please help me. Thank you in advance.

As can be seen in my bill I have been charged for my internet usage where as my plan provides 1.5GB usage of 3G data and post which unlimited usage of 2G, but in bill there has been charges towards internet of Rs. 389.48 which is totally unjustifiable. Also my last month bill was Rs. 503.57 against which I had paid Rs. 600 so logically and even mathematically I should have been given credit of Rs. 96.43 but credit is being provided of Rs. 12.45 only. Which is as good as robbing your customer.

I recharged vodafone mobile no. [protected] on 20aug. by rs 149 from mobikwik
d money was deducted bt no recharge was done
i cald vodafone customer care n he said it was a scheme rchrg so askd me to msg Y to 6789
i did ...bt no rchrg again
den i cald again n he said rchrg has failed n d money wil b reimbursed
today i cald n dey r sayin no such rchrg exists n hence money wont b reimbursed

Last month i got excess bill by adding extra cap amounts in bill. so i cancelled by vodafone connection and posted a complaint on vodafone in consumer complaints. i got immediate response from vodafone and they cancelled the connection and refunded back the amount which i got in excess. But my problem is after cancellation also as a settlement amount again i got excess bill. My plan was for 375 and i got as 800 . And my postpaid amount got cancelled but i got 600+ as usage charges. Without using i am getting so much excess bills. Thank god i didnot continue the connection. Please do needfull. I want a correct bill and correct settlement. These people will never change My Vodafone Number is [protected](cancelled) Alternative Number is [protected]

Dear Sir/Madam, My Vodafone 3G /2GB data-throtling Plan was activated on mobile No. +91-[protected] in November?2014 as per corporate plan: "MI_V_Godrej_375_2GB_FU_3G (providing you 2GB 3G data post which at throttled speed o[censored]pto 64kbps) is active on above cited number w.e.f.06/11/14 with service request number 82475544", but instead of that Vodafone has charged me 420mb extra over 2GB data which was supposed to be free in unlimited data usage over and above 2GB data @ Vodafone 2G network as per the Company throtling plan. This was happened in Bill No. 62685459 of period 10.12.2014 to 09.01.2015, Bill date 10.01.2015, Talk Plan: VG_MU_MV_GodrejGrp_111 Bill Paid: 3209.59 Actual Bill Value: 1065.94 Refund Value: 2143.65 + applicable Harassment fine to him. I had made many requests/complaints to resolve and revert against this reversal of paid excess demanded payment but still unresolved after the follow up of 6 months from now. Complaint docket number received so far by Vodafone: 92044960 As per the revised calculation excess payment done is Bill Value-Actual Bill = Excess amount(3209.59-1065.94=2143.65) So, Kindly help me to get my paid refund of Rs. 2143.65 + unnecessary harassment value. Thanks and Regards, Akhil Agrawal, [protected](M).

The value added services are added in the bills. I have not used or activated any of the such services. And my cell phone is not so advanced to use such services. Last month bill also include aroundRs200 plus amount. Again this month also around Rs300 plus charges of value added services. When called to Vodafone care he tells that while Internet downloading i have downloaded such services but my Internet users is around 10kb.