Vodafone India Complaints & Reviews

I HAVE GIVEN COMPLIANT ON 16/03/2015 FOR THE PURPOSE OF SIM PROBLEM. FURTHER IT WAS TAKEN UP BY THE VODAFONE STORE AT SANTA CRUZ ( W) MUMBAI.. I HAVE BEEN MORE OFTENLY VISITNG THE STORE FOR THE PURPOSE OF NEW REPLACEMENT SIM CARD, BUT SO FAR THERE IS NO DEVELOPMENT .I HAD TO OFTENLY SEE SOME VAGUE REPLIES FROM THE STORE MANAGER MR SHIV SAGAR WHICH IS LACKS ACCOUNTABILITY ON FURTHER RESOLUTION TO THE INVALID SIM CARD AND FURTHER REPLACEMENT . I ALSO INCURRED AN EXPENDITURE OF MORE THAN 1000 ( RS ONE THOUSAND RUPEES ) DUE THE LACK / INITIATIVE OF THE OF THE STORE MANAGER . HENCE FURTHERANC ETO THE ABOVE MATTER, KINDLY ENSURE THAT THE SIM IS URGENTLY REPLACE WITH A NEW SIM OF TEH SAME NUMBER . THE MANAGER MR SHIV SAGAR GIVES VAGUE REPLIES ON THE ACCOUNT OF TEH ABOVE SAID PROBLEM. HE OFTEN COMES OUT WITH DISTURBED ANSWERS SUCH AS WARE HOUSE, AND TH ENEW SIM SHOULD COM EFROM ANDHRA PRADESH OR ELSE FROM WARE HOUSE . ITS SHOWS THE MANAGER IS NOT TAKING PROPER INITIATIVE TO GET THE NEW CARD DESPITE WE HAVE BBEN THERE WITH PROPER KYC AND UNABLE TO ANSWER WITH A FIRM RESOLUTION TO THE PROBLEM. ENSURE THAT THE SIM REPLACEMENT IS DONE URGENTLY WITH IN 24 HOURS, AS THE SAME HAS BEEN CONFIRMED FROM YOUR COUNTER PARTS OF HYDERABD, THAT THE PROBLEM JUST TAKES ONLY 2 HOURS, BUT IN THIS CASE IT TOOK MORE THAN 15 DAYS I ATLEAST EXPECT NOT HOPE MORE THAT THE REPLACEMENT OF A NEW SIM CARD OF TEH ABOVE MENTIONED NUMBER URGENTLY . AND ASLO ADVISE YOUR STAFF FOR A BETTER SERVICE FOR A FIRM RESOLUTION O FTHE PROBLEM P.S.SAI [protected]

Is bande ne mere ko phon per dhamkiya di Or bola teri itni bajjeti karuga ki sab dekhenge Akk vodafone ke costumer se bahut gande tharkie se baat kari wo isliye ki main kisi ko apne naam se akk postpaid num dilwaya tha or us ne bill deposit nahi kiya Plz sir is per action le its urgent

Hello sir i am *PHP Spellcheck Trial* vodafone post paid connection but last month on feb 05/02/2015 i had given cancellation form for post paid connection but still it is not yet cancelled and they have continuously sending the bills i have a message *PHP Spellcheck Trial* for cancalletion message but still they are telling still not yet bill cleared so please take an action on them and re return my amount from vodafone postpaid department and i want same number but i need it in prepaid

I called your customer care for a concern where I recharged for 1gb and received 500 mb. For this issue I was told this will be resolved and was kept on hold for more than 50 minutes...just to escape to respond a customer your agents keep us on hold for the longest time till we disconnect the call... The worst thing is this kind of service is from vodafonee for a customer who is more than 8 years with you. I don't know how far this concern will be taken and what action will be taken, but I am extremely disappointed with your service. I just was on hold just to show you how worst your service and agents are... Pity your service. And this is an END with Vodafone. Will never use it again. This email might be funny for you and it wouldn't make much difference because you are an agent too, who just works for MONEY.

Hello, This is vikas vodafone customer from last 5+ years with sim no [protected]. From last 1+ year i switched to vodafone postpaid plan and paying my bill on time every 14th or 15th of month. Last month on 15th march 2015 (19:09:32), i maid my bill of Rs 465 on line through vodafone quick pay with payment id BSBI[protected], and got transaction success message from vodafone. But i got shocked after reciving a messege from vodafone saying pay your bill to continue your service 20th marh, since then i am complaining on regular basic to vodafone customer care but dint got any response from there side. At last on 26th march i went to vodafone store MODELTOWN and showed them prof of bills that i have submitted, the asked me for a week time, but very next day vodaafone bared my out going. So it is my request to please resolve this issue.

sir, my number is[protected] i have noted that an amount of rs.100 has been deducted . i have dialed customer care and noted that the amount has been deducted for the number [protected] . i verified my dialed list and there is no number and am sure that i have not dialed to the above said number. moreover i regret to inform you that on 21st march i have noted that an amount of rs.200 has been deducted in the same manner . i have launched a complaint and for that i have not received any proper response. atleast i hope that you will response for this complaint immediately

Dear sir, last night (30/03/2015) at around 9:30 p.m., i use vodafone net service on [protected] for 6 seconds, they provide 4kbps speed and charged me for downloading 78 MBs in 6 seconds, and charged 156 rupees, so i requset you to kindly do something as soon as possible. Thank you yours faithfully 31/03/2015 Vivek Singh Student B.H.U. [protected]

Hello Sir, I was using Vodafone prepaid number from last one year ([protected]) 20 days back i converted into Post paid (corporate plan), I submitted my Passport copies, Pan card and photo and they activated my service. It was all good for 14 days then suddenly they stopped my sim without even notifying me. When I called in they told your verification has failed and the irony is No one from Vodafone even came for verification. I am calling everyday to their customer care but no progress. I have submitted Letter for postpaid connection from the IT company where I work but still from last 5 days they have deactivated my sim. I want to register a complaint regarding Vodafone for their ridiculour services. It is impacting my Business. When I go to the vodafone store in Kondhwa, Pune from where I bought the sim, that person says everything has been done from his End, now its all upto the verification department to start your sim services. I dont understand at the time of Billing they will ask for the complete one month Bill then how come they are stopping my services.

Dear sir/madam, I have taken a new Vodafone post paid([protected]) connection on[protected] at Chennai NANGANALLUR VODAFONE STORE. They have offered me the vodafone red-699(plus service tax) plan mentioning that high speed 3G all over chennai & they have charged me for that but since from the dayi have taken the connection im not getting even 2G speed which i used to get from my previous service provier i.e, AIRTEL These people have stopped my outgoing calls with out intimating me the reason suddenly on[protected]. On[protected] at 7.45 pm i have gone to the store which i have taken the postpaid connection. None of the store employees have responded to my query till 08.30pm i have been standing in the store. When i asked the employees for what reason my outgoing calls has been stopped they told me that when the field verification person came to my mailing address the door has been locked so they stopped my connection without intimating me. They have to do all those things before they activate my number but they have not done that. The store people are saying to me to close the connection if i dont want t o continue.How could they say to the customers like this? by taking a new connection we will give our number to so many officials how could we change every time? These people were not bouthered about the customers i request the concerned department to punish them severly with penalty on vodafone. Thanks & regards, Manikumar, [protected]

I am complaining for more than a month now but still my issues are not resolved. I am unable to connect a call at one touch. I have to redial it 10 to 15 times and then it gets connected.I am unable to surf internet. This is very unprofessional behaviour.

I got a call in the yesterday evening, saying that on recharge of 251, I will 1 GB 3G data along with that 150 rs/- talk time as well.In the morning I have made the recharge only 1 GB 3G data activated.after that I have called to vodafone complaint care they told me it will add after 4 hours of the recharge, but it didn't happen again I made a call to customer care they are saying it is 201 rs/- recharge not on the 251rs/- . because of this false statement I lost 251 rupees.

Respected Sir, I have decided to use Vodafone internet 5 GB unlimited plan 850 (3G post-paid plan) for my personal projects and accordingly a new sim bearing no. [protected] was activated on 04/12/2014.From the inception, I have started facing problem using the connection from my Vodafone dongle (ZTE K-3770-Z). First due delay in verification I am unable to use the connection for nearly half of the month. After that during usage the new SIM has started showing different RAS error codes (e.g. 630, 770 etc.). I have also noticed, most of the time I am unable to use 3G network as it is connected to very slow 2G network. In reality in our locality (10 minutes from Tollygunj Metro Station) signal strength of your internet network is abysmally low causing frequent disconnection and changing from 3G to 2G (HSUPA/EDGE) clearly shown in Vodafone Mobile Broadband software interface and light on dongle changes from indigo/violet to green /red. Despite repeated request you customer care and technical team pretended to show otherwise and tried to divert me offering different tweaks without result. Sometimes they hanged the phone deliberately knowing the truth of their inability. I have to use another prepaid Vodafone sim of mine bearing no. [protected] and paid more than Rs. 900 during that month to continue my work undisrupted though the connection speed was slow. Despite having an unlimited connection my use to another prepaid card clearly identified the underlying truth present in this scenario. Due to fault in your part you have provided me a bill of Rs. 619.86 for the first month that also reached me after the due date. In the next month the problem got worsen and despite my repeated request no action was taken on your part making the internet use almost impossible for me from that SIM. But this time you issued a bill of Rs. 954 to me without resolving my issue. I have to look for other viable options for using internet. But when at the end of the month one of your customer care executive advised me to change the sim card ([protected]) as it seems to be defective for him. Infuriated, I have decided to discontinue the useless connection till my problem was resolved and dropped my connection by calling your customer helpline. My ordeal entered into a new dimension as at the end of the next month I got an inflated bill of 1848.36(compounded) without using single MB of DATA. Frequent arguments with your customer executive did not solve my problem. Meanwhile I was unable to register and connect for the number in vodafone.in to check my account details. But today, to my surprise my professional calling sim bearing no. [protected] (Enterprise Connection which I use for professional purpose )was suspended and when enquired, your esteemed customer desk insisted me to pay the due amount of 1848.36 of “Defunct No. [protected]” to get it reactivated. They also instructed me to call to these numbers [protected]/[protected]/[protected] for available solution. I have credit limit of Rs. 5000 for the “Defunct No. [protected]” as shown in the bill and the payment due has not exceed the credit amount and even below to 40% of it. According to TRAI Regulation “Services to the subscriber cannot be disrupted until and unless the credit limit fixed for a subscriber is exceeded”. So you cannot even deactivate the SIM [protected]. Deactivation of another no. [protected] is not only illegal it also defies any logical sense of justice. Without redressing my grievance you cannot discontinue your service that is also for a number for which I have diligently complied your provisions and payments. You are thereby inducing forcefully a customer to use and pay for a service which you are unable to provide. I would request you the do the needful as early as possible to activate my calling no. [protected] with immediate effect and try to improve the internet network and infrastructure without further harassing your valued customers. Thanking you, N.Somnath

First, please keep some professional customer care executives(CCE). Your CCE quality is degrading day by day. They do not know how to speak and the only thing they know is arguing. Please provide quality training and people at customer touch points. The message reads as "Hello! Look @ it services is now active on your number, as requested. This service is valid till[protected] and a 15 days rental has been deducted. Your Current balance post service activation is rs. XXX.XX To deactivate SMS STOP to or call 155223 (Toll Free)." I have no clue from where this service got activated. I never activated such plan and the CCE keeps arguing that you went to browser and activated it. For sure, that never happened and how come Vodafone can deduct any balance for something they don't know and they are not linked in any terms. they say they don't know what is it and it's a third party charges which has nothing to do with Vodafone.. Strange, how can someone claim from my vodafone balance if Vodafone does not have any link. I saw many similar complains raised and i guess this looks like a fraud and Vodafone can not clear its hand from this.

Dear Sir, I am already inform to Vodafone customer care on dated 30/03/2015 at 16.40 hrs. Complaint Registration number [protected]. But 28/03/15 to till date network not available in this Area. Please look in to this matter as soon as possible. My Current Address Vill-Valdubi, P.O-Nildih, P.S-Raghunathpur, Land Mark DVC Power Plant Pin-723133

Dear sir Dr archana here my vodafone mumbai no is [protected] i did online recharge by easy mobile online 550 twise by internet banking and today 550 by debit card but still i have not received any balance inspite of paying 1650 for three diff recharge pl help me out otherwise i have to go consumer forum

Dear Team, I am tired of running around just to disconnect my post paid services with Vodafone. I have called numerous times to Vodafone since February 2015. Eventually I was successful in permanently disconnecting my services with no more Bills from Vodafone last month & I was told by the Supervisor that I won't receive any further bills. Today I poen my mail box and I see a new vodafone bill. I called customer care again and the representative named 'Dablu' (that's how he spelt his name) gave me a reference number [protected] (date 31/03/2015 time 11:05am) and stated all I have to do is just go to the Vodafone local gallery and they will cancel and refund my deposit. Please assist me on this as I am not going to pay any more Vodafone Bills. Contact me on [protected]

Hi, I was a Vodafone Postpaid customer and disconnected my data plan in July 2013. I converted my postpaid vioce plan to Rs.99/monthly plan as I was moving to Singapore but still wanted to keep the number. I went to the Goregaon Vodafone store to do the same and was assured that it was done. However, until mid 2014, I was being charged Rs600/month for data plan. I repeatedly get emails saying I have outstanding payment of Rs 2747.35 and when I ask about the breakdown of charges, no one ever responds. My Vodafone number was - [protected] and Relationship number 1.25122327

My connection was blocked on 27th march s per last confirmation and my request to Vodafone. BUT VODAFONE HAS REACTIVATED MY CONNECTION WITHOUT MY CONSENT AND REQUEST WHICH IS BOTH ILLEGAL AND INETHICAL, I WILL NOT PAY ANY FUTURE BILL OF VODAFONE FOR ACTIVATING MY CONNECTION BY COMPULSION AND NOT BY MY REQUEST, HOW CAN VODAFONE DO IT? MY RELATION WITH VODAFONE WILL BE SPOILT AND FOR ME VODAFONE CHEATED AND FOR VODAFONE I WILL DEFAULT ON THIS LAST BILL. THIS WILL CREATE A COMPULSION FOR ME TO NEVER TAKE VODAFONE SERVICE AND CONNECTION.. AND YOU WILL LOOSE ME AS A CUSTOMER FOR LIFETIME.. CURRENTLY THE SIM IS WITH MY COUSIN WHO IS ABUSING THIS CONNECTION AND MISUSING AS VODAFONE HS ACTIVATED THIS CONNECTION WITH MY APPROVAL AND SO IT IS FREE TO US..

Vodafone have been d most reputed company in recent years.. Still according to me ur d worst network providers.. I live in surat, gujarat n that too in one of d porsh areas.. Still i get no networt at my plc.. Wat do u thing v r fools to pay whatever amount u decide for packages n get no service in return??? My whole family is using vodafone n having same problem.. N if this continues v seriously need to change the service provider.. N nt nly dat.. I would suggest everyone in my contacts to quit vodafone.. I have seen recent complains n i dnt think m d nly one complaining..i dnt even get sufficient 2 g network.. How m i going to work wit that??? boost ur network or stop false publishing about ur company.. Act upon my complain or ill need to shift to some other network provider.. Foram dalal [protected]

I do have 5 connections with Vodafone. At my place Vodafone network is really poor. I called Vodafone several times, I did lots of complain however have not get any further response. (Complain No.1.[protected] 2.[protected] Vodafone promised me there will be network booster installed at my place however they started ignoring my calls, putting calls on hold for 31 minutes. Today I called up to disconnect 2 of my connections and Vodafone told me that this is not valid reason to disconnect your connection as Vodafone can not do anything that you are not getting network at your place.If Vodafone can not sort my network problem then at least I should do have right to disconnect my connection. I am really disappointed with Vodafone network issues. I do have mentioned complains number and also screenshot of email. This is just one, I do have lots of emails and complains. Jitendra [protected]