Vodafone India Complaints & Reviews

I am complaining for more than a month now but still my issues are not resolved. I am unable to connect a call at one touch. I have to redial it 10 to 15 times and then it gets connected.I am unable to surf internet. This is very unprofessional behaviour.

I got a call in the yesterday evening, saying that on recharge of 251, I will 1 GB 3G data along with that 150 rs/- talk time as well.In the morning I have made the recharge only 1 GB 3G data activated.after that I have called to vodafone complaint care they told me it will add after 4 hours of the recharge, but it didn't happen again I made a call to customer care they are saying it is 201 rs/- recharge not on the 251rs/- . because of this false statement I lost 251 rupees.

Respected Sir, I have decided to use Vodafone internet 5 GB unlimited plan 850 (3G post-paid plan) for my personal projects and accordingly a new sim bearing no. [protected] was activated on 04/12/2014.From the inception, I have started facing problem using the connection from my Vodafone dongle (ZTE K-3770-Z). First due delay in verification I am unable to use the connection for nearly half of the month. After that during usage the new SIM has started showing different RAS error codes (e.g. 630, 770 etc.). I have also noticed, most of the time I am unable to use 3G network as it is connected to very slow 2G network. In reality in our locality (10 minutes from Tollygunj Metro Station) signal strength of your internet network is abysmally low causing frequent disconnection and changing from 3G to 2G (HSUPA/EDGE) clearly shown in Vodafone Mobile Broadband software interface and light on dongle changes from indigo/violet to green /red. Despite repeated request you customer care and technical team pretended to show otherwise and tried to divert me offering different tweaks without result. Sometimes they hanged the phone deliberately knowing the truth of their inability. I have to use another prepaid Vodafone sim of mine bearing no. [protected] and paid more than Rs. 900 during that month to continue my work undisrupted though the connection speed was slow. Despite having an unlimited connection my use to another prepaid card clearly identified the underlying truth present in this scenario. Due to fault in your part you have provided me a bill of Rs. 619.86 for the first month that also reached me after the due date. In the next month the problem got worsen and despite my repeated request no action was taken on your part making the internet use almost impossible for me from that SIM. But this time you issued a bill of Rs. 954 to me without resolving my issue. I have to look for other viable options for using internet. But when at the end of the month one of your customer care executive advised me to change the sim card ([protected]) as it seems to be defective for him. Infuriated, I have decided to discontinue the useless connection till my problem was resolved and dropped my connection by calling your customer helpline. My ordeal entered into a new dimension as at the end of the next month I got an inflated bill of 1848.36(compounded) without using single MB of DATA. Frequent arguments with your customer executive did not solve my problem. Meanwhile I was unable to register and connect for the number in vodafone.in to check my account details. But today, to my surprise my professional calling sim bearing no. [protected] (Enterprise Connection which I use for professional purpose )was suspended and when enquired, your esteemed customer desk insisted me to pay the due amount of 1848.36 of “Defunct No. [protected]” to get it reactivated. They also instructed me to call to these numbers [protected]/[protected]/[protected] for available solution. I have credit limit of Rs. 5000 for the “Defunct No. [protected]” as shown in the bill and the payment due has not exceed the credit amount and even below to 40% of it. According to TRAI Regulation “Services to the subscriber cannot be disrupted until and unless the credit limit fixed for a subscriber is exceeded”. So you cannot even deactivate the SIM [protected]. Deactivation of another no. [protected] is not only illegal it also defies any logical sense of justice. Without redressing my grievance you cannot discontinue your service that is also for a number for which I have diligently complied your provisions and payments. You are thereby inducing forcefully a customer to use and pay for a service which you are unable to provide. I would request you the do the needful as early as possible to activate my calling no. [protected] with immediate effect and try to improve the internet network and infrastructure without further harassing your valued customers. Thanking you, N.Somnath

First, please keep some professional customer care executives(CCE). Your CCE quality is degrading day by day. They do not know how to speak and the only thing they know is arguing. Please provide quality training and people at customer touch points. The message reads as "Hello! Look @ it services is now active on your number, as requested. This service is valid till[protected] and a 15 days rental has been deducted. Your Current balance post service activation is rs. XXX.XX To deactivate SMS STOP to or call 155223 (Toll Free)." I have no clue from where this service got activated. I never activated such plan and the CCE keeps arguing that you went to browser and activated it. For sure, that never happened and how come Vodafone can deduct any balance for something they don't know and they are not linked in any terms. they say they don't know what is it and it's a third party charges which has nothing to do with Vodafone.. Strange, how can someone claim from my vodafone balance if Vodafone does not have any link. I saw many similar complains raised and i guess this looks like a fraud and Vodafone can not clear its hand from this.

Dear Sir, I am already inform to Vodafone customer care on dated 30/03/2015 at 16.40 hrs. Complaint Registration number [protected]. But 28/03/15 to till date network not available in this Area. Please look in to this matter as soon as possible. My Current Address Vill-Valdubi, P.O-Nildih, P.S-Raghunathpur, Land Mark DVC Power Plant Pin-723133

Dear sir Dr archana here my vodafone mumbai no is [protected] i did online recharge by easy mobile online 550 twise by internet banking and today 550 by debit card but still i have not received any balance inspite of paying 1650 for three diff recharge pl help me out otherwise i have to go consumer forum

Dear Team, I am tired of running around just to disconnect my post paid services with Vodafone. I have called numerous times to Vodafone since February 2015. Eventually I was successful in permanently disconnecting my services with no more Bills from Vodafone last month & I was told by the Supervisor that I won't receive any further bills. Today I poen my mail box and I see a new vodafone bill. I called customer care again and the representative named 'Dablu' (that's how he spelt his name) gave me a reference number [protected] (date 31/03/2015 time 11:05am) and stated all I have to do is just go to the Vodafone local gallery and they will cancel and refund my deposit. Please assist me on this as I am not going to pay any more Vodafone Bills. Contact me on [protected]

Hi, I was a Vodafone Postpaid customer and disconnected my data plan in July 2013. I converted my postpaid vioce plan to Rs.99/monthly plan as I was moving to Singapore but still wanted to keep the number. I went to the Goregaon Vodafone store to do the same and was assured that it was done. However, until mid 2014, I was being charged Rs600/month for data plan. I repeatedly get emails saying I have outstanding payment of Rs 2747.35 and when I ask about the breakdown of charges, no one ever responds. My Vodafone number was - [protected] and Relationship number 1.25122327

My connection was blocked on 27th march s per last confirmation and my request to Vodafone. BUT VODAFONE HAS REACTIVATED MY CONNECTION WITHOUT MY CONSENT AND REQUEST WHICH IS BOTH ILLEGAL AND INETHICAL, I WILL NOT PAY ANY FUTURE BILL OF VODAFONE FOR ACTIVATING MY CONNECTION BY COMPULSION AND NOT BY MY REQUEST, HOW CAN VODAFONE DO IT? MY RELATION WITH VODAFONE WILL BE SPOILT AND FOR ME VODAFONE CHEATED AND FOR VODAFONE I WILL DEFAULT ON THIS LAST BILL. THIS WILL CREATE A COMPULSION FOR ME TO NEVER TAKE VODAFONE SERVICE AND CONNECTION.. AND YOU WILL LOOSE ME AS A CUSTOMER FOR LIFETIME.. CURRENTLY THE SIM IS WITH MY COUSIN WHO IS ABUSING THIS CONNECTION AND MISUSING AS VODAFONE HS ACTIVATED THIS CONNECTION WITH MY APPROVAL AND SO IT IS FREE TO US..

Vodafone have been d most reputed company in recent years.. Still according to me ur d worst network providers.. I live in surat, gujarat n that too in one of d porsh areas.. Still i get no networt at my plc.. Wat do u thing v r fools to pay whatever amount u decide for packages n get no service in return??? My whole family is using vodafone n having same problem.. N if this continues v seriously need to change the service provider.. N nt nly dat.. I would suggest everyone in my contacts to quit vodafone.. I have seen recent complains n i dnt think m d nly one complaining..i dnt even get sufficient 2 g network.. How m i going to work wit that??? boost ur network or stop false publishing about ur company.. Act upon my complain or ill need to shift to some other network provider.. Foram dalal [protected]

I do have 5 connections with Vodafone. At my place Vodafone network is really poor. I called Vodafone several times, I did lots of complain however have not get any further response. (Complain No.1.[protected] 2.[protected] Vodafone promised me there will be network booster installed at my place however they started ignoring my calls, putting calls on hold for 31 minutes. Today I called up to disconnect 2 of my connections and Vodafone told me that this is not valid reason to disconnect your connection as Vodafone can not do anything that you are not getting network at your place.If Vodafone can not sort my network problem then at least I should do have right to disconnect my connection. I am really disappointed with Vodafone network issues. I do have mentioned complains number and also screenshot of email. This is just one, I do have lots of emails and complains. Jitendra [protected]

sir.. i got a message of full talk time balance of 80=80 on[protected] from vd-611123 n i recharged at[protected]...i got balance of Rs68.2 on the spot but remaining balance i didnt get yet... then i called to customer care... there harish n prushotam told me that u would get remaining balance next 24hr...when i called after 24hr sunil told me there is no such offer on ur number... so i just want my remaining balance as soon as possible......

complaint several time to 111 & shop from last 2.5 month but no any action on it.. i m feedup. i think its wroust service ever seen, if problem not solve m going to chang the service provider Arun Mitkari [protected]

Hi, I Live in Mumbai. I am following up vodafone customer care to solve my problem. I had done RC 76 on 08/Mar/2015 to activate my roaming. But till now they did not solved my problem and my balance getting deducted for incoming calls 0.75 p/min and outgoing calls 1.50 p/min. I have done two times of RC 76. When i call they will register compliant and will call in my office timings. I clearly told them to call before 08:00 AM or after 07:30PM. I tried to change the network from MNP. But when i tried that by sending message to 1900 by typing PORT [protected]. It showing error. These people blocked me in all ways. I am customer of vodafone for more than 8 years and these people are behaving like this. Please solve this on priorty.

I had purchased 3G Red plan and i was told there will be a good coverage in my area ... However there was no coverage ... I complained and requested them not to bill me for RED plan ... However still got the bill ... I have sent them more than 5 email which are not responded to and i am getting call for the bill. Y should i pay when i have not used the services at all ... I was Lied about the network and was sent bills inspite of no usage of 3G ... Also ... my emails were ignored and called for bills ...

I am a consumer of vodafone I am not getting the bill statement for my vodafone no.[protected] but, I have not received single bill statement, though i have given my address and email address my bill amount comes very high and I have booked rental plan Rs.300/- but now they are sending my rental plan of Rs. 900/-

I had converted my Vodafone Postpaid Number [protected] more than 1 year back. I have received the security deposit refund cheque which got bounced and Rs. 100 penal charges were imposed on account of bouncing of cheques. I have raised the several time request for refund of security amount and vodafone service centre Jind Haryana. However nobody is responding to my request and my security amount has not been refunded yet. Request you to kindly look into matter and get the security amount refunded along with the Rs. 100 Penal charges imposed on account of bouncing of cheques

When I contacted the customer care they gave me Rs.30 and Rs.99 were deducted from my account [protected] for the below downloads. I am not sure who authorizes to deduct my voice balance to downloads. DNLD-DWAP_VID0030_PPU_MOB00414001 DNLD-DWAP_DLS0099_PPU_KIN00587001. Vodafone, Can you refund the amount? Thanks

Dear Sir, This is regarding a complete fradulent and non-standard business practice committed by Vodafone India. Net net fictitious calls keep coming from strange international destinations at odd hours in the night and day, and when you receive and even try to figure out what is going on there are charges slapped on your number...in my case there were a total fradulent charges of INR 2400 approx., comprising of inbound international calls and sms...all of which were unsolicited incoming by the way. When I went and registered a complaint they came back saying these were genuine outgoing calls made from my number [protected]...all complete lies !!!. This mobile phone incidentally is used by my Sr Citizen father. On second escalation instance at the store the store in-charge had offered me a spot waiver of INR 1500...to which I did not agree, as I wanted the full refund of the disputed amount. In fact on his insistence I wrote a complaint to Vodafone company email addresses ( below mail trail would stand proof of the entire background ), additionally he also suggested to register an FIR in a local police station as additional measure, and he stating that this is not the first complaint instance of this sort on their notice. This clearly shows that the company is aware of these problems and their infrastructure - ( including the complete communication Network, Servers and data centers to land these malicious and fradulent calls to us consumers ) being used for such inappropriate actions by whosoever and passing on the responsibility to consumers directly asking to file police FIRs. On subsequent escalation at their Nodal center, they discontinued my ISD calling and Global roaming facilities on that number, without even informing me prior to that action...a mere post-facto sms was sent saying those services were disabled. I had to again visit the store 3rd time ( Central Plaza, Golf Course Road, Gurgaon - 122002 ) and re-instate those features in my phone. And also in meeting the same in-store head who could not give me any resolution then and on top of that also insisted that the INR 1500 waiver initially offered then is also withdrawn now as part of their policy...a complete flip-flop of your conveniences !!!. Now I am stuck with your nodal representative offering me a one time loyal customer service gesture of 25 % waiver of that fradulent bill amont of approx INR 2400. I have not agreed and will not agree certainly anything less than 100 % of the fradulent billed amount. I have an auto-debit standard arrangement with my bank for directly paying their bills on time and they have probably and now seems deliberately taken advantage of such arrangements with me and other customers...this is part of an organised racket and certainly a clear negligence by Vodafone in not protecting the rights of their consumers. Net-net the above amounts to complete harassment to an elderly, agony and stress caused to me while trying to arrive at a meaningful resolution, wastage of my time and energy and also penalty as delayed interest on the unpaid amount. You can reach me on my phone anytime for any clarification. Please read the mail trail below and help suggest the best way forward on appropriate actions Thank you, Sincerely D Roy #[protected] ----- Forwarded Message ----- From: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com> To: debashish.[protected]@yahoo.com Sent: Friday, 20 March 2015 2:16 PM Subject: Re: Re: FRADULENT CLAIMS for BILL DT 3.12.14. Dear Mr. Roy, We have received your email dated 19/03/2015 for your Vodafone mobile number [protected]. We would like to inform you that in reference to your e-mail, we tried to contact you on [protected] however someone pic the call and said wrong number and we tried to call [protected] and for the same someone pic the call and said wrong number. Further, we would also like to inform you that we again confirm from specialized team as per received feedback from Vodafone care specialized team is that we can offer maximum 25% only for one- time service gesture waiver we are not able to provide the 80% waiver for the same. Hence if you are agree on the same kindly confirm us with acceptance mail so that we can process the waiver. We request you to make timely payment to enjoy uninterrupted services. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Dinesh Kapoor Nodal OfficeVodafone DelhiContact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free)Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)Fax : [protected]E-mail : nodal.[protected]@vodafone.comWebsite : www.vodafone.in Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App.

My current bill of Vodafone post paid connection +91-[protected] is extremely high and I am told it is due to Internet usage for which I had never authorized this number. I am not sure as how without my authorization the billing was done and also Vodafone never called me or informed me about the ever increasing bill?? Vodafone customer care told me that the services were provided as default with highest rate. How can Vodafone charge me for the services they provide in default mode?? This is surprising and violates the normal process ethical way of properly informing the customer either by call or by e-mail prior to providing services in default mode. I am not liable to pay for the services provided as default and henceforth the same should be taken off immediately.