ACT Fibernet Complaints & Reviews

I have complained for changing my act internet service providers box location on top of my house go a different part because it has been continuously getting wet and causing short circuits in our house. Howver the service provider act fibernet has not done this from the past 2 months i even did not pay my bill last month just to make them call me however when they did call and i informed them of the issue there was no response again. Tge short circuit is endangering my family's life

I have been billed from 5th sep on rapid blaze plan and paid 1770 for the installation and plan. I stopped using internet from 5th oct. I was never aware of the advance rental concept in act nor the representative from act mentioned that to me. Now i have been billed for 5th oct again without my knowledge for the plan i never opted for. I never got a proper response from the customer care though i called twice the help desk and took 20 minutes everytime to connect and talk to the representative. I lost my time and money only because of the firm's irresponsible professionals.

Why does act have a web page, android app? When you can't give the right details about your tariffs and generate the right billing. My plan was downgraded without my concern. There are multiple discrepancies in the billing and the tariff displayed on the screen.

As i was unaware and never used the act internet for 5th oct to 13th oct, i should never be charged for the same. I get an sms right now while i am writing this to pay rs. 971 which is the old plan's billing before the downgrade.

Hi, my previous compliant on this forum was closed with a response to provide my contact number..

My name is kiran and my contact number is [protected]..

Please refer to attachment to see how act is resolving the issue..
In my earlier complaint act service is pathetic is what i said.. After i speaking to a manager name naveen 4 times on friday 13th oct in bangalore office i was advised that it will be resolved and the field team is working towards it.. It's been 5 days since i complained and this company is not able to fix issue.. What a sub standard company is this who does not value its customer.. I have repetitively said that we work from home and it's such an embarrassment and financial impacts we have for not meeting our deliverables..

Thanks to act for making me and my wife going through this..

Please refer to today's attachment too..

This company deserves to be sued for the hassle we are going through..

Regards,
Kiran

I have subscribed for the act connection, this month 5th (Oct) my connection got disconnected, when i called the customer care they told "act cable was damaged", and they also assured to resolve the complaint at the earliest, but till date they have not resolved the issue, even after repeated complaint., it is not solved event after 10 days.

When even i call the customer care they will tell the same old dialogue

"your complaint will be resolved by tomorrow". (And that tomorrow has never come.)

To "act" if you are not capable enough provide the proper customer services, what is point in providing the new connection.

Because of act fibernet my 10 days work got delayed.

Act customer care complaint number: [protected]

I was promised and i am paying for 90mbps but actual speed is 3mbps, which is less than 5% of promised speed.
I raised complaint on 12th oct 2017 and was promised that issue will be resolved in 24hrs but complaint was closed next day without issue being resolved.
I called next day and raised another complaint. Once again they said it will take 24 hrs.
Furthermore, they informed me that as long as even 1kbps speed is delivered, they consider that service is delivered and no waiver will be provided on the billed amount.
They charge in advance so i dont know what to do. Should i continue paying and hope that the issue is resolved?
Please resolve the issue as soon as possible otherwise i'll be forced to discontinue.

Hi,

This is with great anger and frustration that i have to report about your pathetic response towards consumer grievances. i have been having network issues with your server since the last 3 weeks. i have raised several complaints for the same matter, that every time it rains or a small gust of wind blows, the server crashes and we are left without internet connectivity for the next 72 hours. the worst part is that nobody at your end will come to know about this unless we raise a complaint. i have raised almost 3-4 cases in the last 15 days alone with the same issue. and still, every 2 days like clockwork, as soon as the rain falls or there is a heavy gust of wind, the server crashes.

every time i call the customer care number, which is always the worst part of my day. i am greeted with an automated response telling me to wait, followed by an almost 15 minutes hold at the end of which if we are lucky we get to speak to one of your esteemed customer care executives, who clearly are overburdened with calls of enraged customers such as myself. and even if we do get t talk to them, we get the same robotic answer; that we will resolve it in 48-72 working hours. Which means i have been calling them every 2-3 days when my internet crashes, and then i wait for another 2-3 days for the internet to get reactivated and on goes the cycle. this email is actually an act of desperation with the hope that my trouble will be attended to. this nonchalant manner of responding to customers who pay Rs. 1600/- without fail every month (for which you send reminders on time every month) is just pathetic and proves in every way that you are least bothered about finding a permanent solution to the issue.

why not fix the server box permanently, find some way to protect it from the rain, or from any kind of natural or unnatural interference? it does not take rocket science to figure out a solution to such a simple problem. i am sure your employees are sufficiently educated to deal with such issues. or maybe it is the motivation that they lack to perform the one job that they have, to attend to customer grievances.

My name is Ken Mohan, and my contact number is [protected]. i am providing these details to ease your effort as much as possible so that my problem gets rectified with the least amount of trouble. i have to warn you, that if this continues to happen, i wil lbe forced to shift my connection to another service provider, and also escalate this issue to a much more stricter authority so that other people are also saved from yuur general lack of commitment and sincerity towards customers who pay their hard earned money that helped build your company to what it is today.

i do not expect a swift response to this complaint of mine, but hey, a man can hope.

Hello sirs,

I have been calling the customer care and got fed up by listening the same answer that the issue will get resolved within 48 hrs, but the same i have been listening for last 10 days, which is really frustrating me. Kindly some help me. Yesterday also i called the customer care and some of your rep. Updated me that the issue will get resolve within 06:00 pm today. Today at 06:45 pm i called the customer care and got surprised to hear the same that it will take another 48 hrs.

Please some let me know how long you require to resolve this issue 2 days, 2 weeks, 2 months... Really sorry to say so... If someone will get this kind of experience they may become more wired and wild. Now someone from act please give me the proper commitment so that i can still believe act. I am also in the service industry and if i miss the committed deadline they we need to pay the penalty to my customer... Please let me know how fast and how best you will resolve my problem. This is really making to loose the faith or trust on act.

Best regards,
Krishna mohan
[protected]

Act internet service has been poor since last 2 months.. We have multiple complaints and are always promised to resolve in 24-48 hours.. And they have resolved the same..

I have a client waiting for one important delivery which is key to their business..

Here i have now internet issue and the call center confirms there is no technical team who can resolve this.. From my earlier complaint i was advised by one of act employee that there was an issue in my locality.. Do they not have responsibility to own the issue and resolve.. Every now and then seems like i'm spending time to report an issue than concentrate on my deliverables..

They have charged me service for all days in the month whilst they have not provided service.. Can this be looked into as i'm not worried about of additional charge not concerned of internet not working which has financial impact on my earnings.. Please review this and advise

Dont get act fibernet. I was using act network previously but after their disappointing and pathetic customer care service, i had no option other than disconnecting their service and opt for the airtel broadband.
Though i had to compromise a little with the speed but now at least i get persistent connectivity without worrying about the internet going down and most importantly, excellent customer care service which responds quickly to the queries and resolve the issue within hours.

Here is my story which changed my perspective about act...

I got their connection when i moved in to bangalore at bel road. The fibernet network and the offered speed fascinated us, so me and my friend decided to go for this high speed internet. We got 20 mbps with a cap of 60gb @ around 1400 including taxes.

The internet worked fine and usually due to high speed, we generally exhausted our limit of 60gb within 2 or 3 weeks at max and then a very slow speed connectivity is all you will get of mere 512 kbps for saying only, its like no connectivity only.

Then we had to reset the limit which is chargeable again depending on the number of days left in the month cycle. So basically its a trap and a marketing strategy of first luring the users and then stealing from their pockets.

First 2 months, it all was going fine until then. Then the real problem started. The internet goes down all of a sudden one day saying error with dns probe something. I reset my router thinking there is some problem from my side, but no help.

I contacted their customer service then, which is i must say, the worst i have seen after bsnl. They picked the call after 12-15 minutes and mind you the call is chargeable, i told the executive about my problem, he said it would be resolvedd within a day or two. I said ok try to fix it as quickly as possible.
The next day i get a message that your problem has been resolved, i checked the connection, it was working fine but again after 10 minutes of browsing same problem cropped up.
Again i had to call their customer service, which again after 12 minutes they will pick up the call and a new complaint was registered again. He also assured me that by end of the day we get the problem resolved. I was calm till then.
I was on work from home, so i needed the internet badly, but i somehow managed to let go this time and hoped they would resolve it quickly.
I again got the message of the resolving and the internet was up again. This time a little longer but after couple of hours it still went down. This time it freaked me out.
I was in the middle of an important work and this happened when they assured me everything is fixed.
Again i had to call them, this time i told them clearly that this is not acceptable and they should fix it anyhow, and i told them all in good tone controllong my anger and frustration. He told me within hours it will be fixed and i will get one technician to attend me.

Neither any one called or showed up, nor the problem was resolved.
For the fourth time in the day i again called up, every time a newcustomers executive tries to say the same scripted words again and again. This time i lost my temper, i already had spent over 100 bucks on this hell long customer service and no one was able to resolve the problem and neither they were able to connect me to any of their technician. I asked them to connect my call to his senior and the executive guy cut me off the line, making me more angry.

5th, time furiated and boiling with anger i called them again and after few berating and argument this time i got my call connected to the senior.
I told him about my problem and he did apologize to me but again said the same words as the executives.
I told him if the problem is not i will disconnect your connection and he was like ok you can do it and he had the audacity to say that i just had to give a call and after four hours my connection will be disconnected, without even trying to make up for their wrong.

Act has established its monopoly in the fibernet market and are taking undue advantage of this thing.
I was pissed of with that kind of behaviour of theirs, so i disconnected from their service and took airtel broadband and i haven't faced any such trouble from airtel side.

So think twice before getting act connection, if you can do with their poor and arrogant service executives.

After several complaint raised in the customer care and issue is not sorted out so far. We have repeatedly followed with customer care to get the connection issue resolved. They only did wearing but till now they didn't provide me connection. Last 12 days i am following of with customer care guys. Please resolve my issue asap. P

Account number[protected]

My account number :[protected]

I have raised a ticket ([protected]) a week ago that my internet connection is not working. They have not resolved the issue but they closed the ticket the next day.

I have called them again and said the issue not resolved, how could you close the ticket, they have reopened it. But closed it again a day later

Then i have called them again, why are you closing the ticket without providing the service. They reopened the ticket and closed it again for the 3rd time.

Its been a week, i am vexed. They haven't resolved my issue but closed my ticket again and again. Now after 3 weeks they come with the payment bill.

Please help me on this.

I have done the payment of rs: 7670 for my act fibernet connetion a-max650 on 11th sept. 2017 using net banking from my sbi a/c,
The amount has been successfully debited from my bank a/c, however, the same has not been credited in the act records, ihave been following up with act helpline no. Since more than 15 days now, but in vain, i managed to log a complain tkt no. [protected], it was closed without my information & my internet...

I have raised shifting request from k. K halli to 2nd block hbr layout bangalore-43..

Since 1st october and till now the technical team did not come to install the connection in my new house so so tell me how long should i wait till i get my connection shifted to my new home tomorrow will e the nine days since i raised thrme request please if you want to provide your services u should provided in professional way,
I called customer car sir will send the technical team to instilling your connection and till date they did not come, please do your jop if not leave it to others
Thank u
Regards
My user id no:[protected]

Its been one week since my intenret is not working. I have made several calls to your customer support team, half of the time it says, all your executives are busy at the moment please try after sometime. And remaining times, your customer support team does fake promises!

Please look into this on high priority otherwise you can disconnect the connection. You can check my previous cases created in your database, my complaints are not satisfactorily rectified.

All you give is temporary justification and there is no one who is ready to help!

Send your executive within one hour (Today - 8/10/17) otherwise i am going to sue the company in the consumer court on various principles.

I had taken act fiber net connection on[protected]Account id:[protected]. That time it was promised that within a week the connection will be provided. But till now no connection has been provided. Regarding that, i have raised a complaint (#[protected]).. Wrote email to nodal officer and appellate authority, but till now no response. My official work is getting affected. If you are not able to make the connectivity refund the money. Don't give fake promises to the customer.. I could have gone with other services provider. My money has been locked now no option. Very very bad experience from act fibernet. Every time the customer care executive will provide some deadline and it will never be met. First time i see no response from a nodal officer and appellate authority for more then a week.

Hi, i am lakshmi chekuri and my cust id of act fibernet is[protected].
I have recharged for 6 months just 2 months back. Unfortunately i had to move my home.

I have raised a compliant that i am moving my home from rammamurthy nagar to hoodi in bangalore and requested to move the connection i have called the customer care number of times but none picked then i raised the request also but none responded and after a number of calls on the day i was changing my home i was able to reach the customer care. They took the request again closing my request. Then again none called and after few days i have called back them again and then they started taking the details again though i gave them earlier. Then on request in the complain to call back some body called back and told that in hoodi they donot have feasibility and they will refund the amount and asked me to drop an email with my account details. But in the mean time again some body called and said that they would want to check the feasibility again as somebody who checked earlier did it wrong and asked for my details again and that person never called back. I had called back to take a confirmation on this and the customer care person confirmed that there is no feasibility and asked to send the refund request.

So after that confirmation i have sent the refund request and again one more person calls me and says he would check the feasibility and an email also comes in some time saying that they cann't refund the amount as per their policy.

This means they are charging me for not using their services as they are not able to provide the connectivity.

Please help here.

Regards,
Lakshmi
[protected]

Internet connection from act fibernet. I paid almost 1447 for the same it's been 1 week still i haven't got connection done. When we call the customer care they don't respond and some talk very rudely. Please help us for the same our money is at stake. We don't know what to do for their ill behaviour.. Everyday i'm calling to technical guy he told me i will come to ur place with in 15 minutes but they didn't came till now. And also i called to that booking guy keshaba he also didn't respond to my call. I[censored]r unable to provide me internet connection then please refund my money.

Hi,

I have been billed rs.796.50/- from past two years for 50gb of data connection by act fibernet. Accidentally i came across their advertisement page offering connection for much cheaper rates. And i applied for a new connection in their website with my friend's name and i was contacted by their representative for installation within an hour.

After telling my location and same package requirement, he told it would cost only rs.645/month!!

This was the time when i told him that i already have a connection and i was billed 796/month from more than a year, he insisted on figuring it out and calling me back. Although that never happened. They are not even responding to same query posted via their app on complaints!!

I was an act customer in bangalore for more then 2 yrs... I used direct connection to system... Past 3 to 4 months i was started receiving slow speed... From day 1st to 15th. Due date is 15th... I used to pay my bills at 14th of every months. I raised several complaints.. But my tickets are closed with in a day without proper reason. I paid my bills regularly before due date... But except last month i missed the due date... Bcoz of out of station... I got disconnected on 18th... I was really feedup of this service. I requested for disconnection.. But no reply! Then they again activated on 30th end of the month to pay my remaining bills...& disconnected on the same day. Latter they send an executive to collect the remaining balance amount... I informed him to totally disconnect.. But he did not do that...! Next day again the has generated... They are really fooling people of the service.. They provide slow speed connection charging high price. I request people not to go for act broadband.

For past 6 months have been facing constantly internet disconnection issues, this month for almost 8 days i was not able to use internet service from act. I had to buy data connection from mobile service provider & use it. The issue is we have paid the money in advance. I. E for 6 months +1 month offer. Now with such issues our days are lapsed & also for office emergency needs we need internet connection is house for that we need to buy/accommodate from other service providers. Also the process of follow up with act service team its a mental harassment.

Now i am writing mails but there is no reply for the same.
I am trying to get compensate for same loss. And request a strict action to be taken against such service provider. As they have taken money in advance & not providing proper service.