ACT Fibernet Complaints & Reviews

Hi,
I am from bangalore i am using act last 6 months, i got 3 times issue with act, first time it took 10 days to resolve the issue, whenever we call the act you will get connected after 20 minutes (Bad customer service).

Then they will tell like it will resolve with in 24 hours but it will long last for 6 to 10 days to solve the issue.
One another thing is every 2 months there will be a cable cut happening in...

I have taken a account from act fibernet and paid 6 months amount in one go. Salesperson promised to provide spilt bill for each month but now they are saying no to split the bill because of gst. I am asking for a bill which i paid.. Why they are not ready to give me the split bill. I am not asking them to add extra money, asking for my money bill only....

I got act fibernet connection last month by paying rs. 8500 as advance amount for 6 months. After only 3 weeks, the internet stopped working. It has been 12 days without internet and the company has showed absolutely zero interest in resolving the issue. I raised a ticket no. [protected] and have waited for 12 days since. I have contacted their nodal officer mr. Naveen 6 times in the last 2 weeks for resolution of the issue. Mr. Naveen is...

I am a user of ACT from today oct 15 morning and the FUP usage shows I have used 15 gb but in my mobile the wifi usage since sept 15 was 2.6gb and in my computer the usage was 1.1gb and I have also checked my in my router settings and found that there aren't any snooper only 2 devices are connected so, if we add all the usage it may be around 3 to 3.5 gb because the wifi usage in my mobile includes all other wifis I have used in the previous...

I have complained for changing my act internet service providers box location on top of my house go a different part because it has been continuously getting wet and causing short circuits in our house. Howver the service provider act fibernet has not done this from the past 2 months i even did not pay my bill last month just to make them call me however when they did call and i informed them of the issue there was no response again. Tge...

I have been billed from 5th sep on rapid blaze plan and paid 1770 for the installation and plan. I stopped using internet from 5th oct. I was never aware of the advance rental concept in act nor the representative from act mentioned that to me. Now i have been billed for 5th oct again without my knowledge for the plan i never opted for. I never got a proper response from the customer care though i called twice the help desk and took 20 minutes...

Hi, my previous compliant on this forum was closed with a response to provide my contact number..

My name is kiran and my contact number is [protected]..

Please refer to attachment to see how act is resolving the issue..
In my earlier complaint act service is pathetic is what i said.. After i speaking to a manager name naveen 4 times on friday 13th oct in bangalore office i was advised that it will be...

I have subscribed for the act connection, this month 5th (Oct) my connection got disconnected, when i called the customer care they told "act cable was damaged", and they also assured to resolve the complaint at the earliest, but till date they have not resolved the issue, even after repeated complaint., it is not solved event after 10 days.

When even i call the customer care they will tell the same old dialogue
br...

I was promised and i am paying for 90mbps but actual speed is 3mbps, which is less than 5% of promised speed.
I raised complaint on 12th oct 2017 and was promised that issue will be resolved in 24hrs but complaint was closed next day without issue being resolved.
I called next day and raised another complaint. Once again they said it will take 24 hrs.
Furthermore, they informed me that as long as even 1kbps speed is delivered,...

Hi,

This is with great anger and frustration that i have to report about your pathetic response towards consumer grievances. i have been having network issues with your server since the last 3 weeks. i have raised several complaints for the same matter, that every time it rains or a small gust of wind blows, the server crashes and we are left without internet connectivity for the next 72 hours. the worst part is that nobody...

Hello sirs,

I have been calling the customer care and got fed up by listening the same answer that the issue will get resolved within 48 hrs, but the same i have been listening for last 10 days, which is really frustrating me. Kindly some help me. Yesterday also i called the customer care and some of your rep. Updated me that the issue will get resolve within 06:00 pm today. Today at 06:45 pm i called the customer care and...

Act internet service has been poor since last 2 months.. We have multiple complaints and are always promised to resolve in 24-48 hours.. And they have resolved the same..

I have a client waiting for one important delivery which is key to their business..

Here i have now internet issue and the call center confirms there is no technical team who can resolve this.. From my earlier complaint i was advised by one...

Dont get act fibernet. I was using act network previously but after their disappointing and pathetic customer care service, i had no option other than disconnecting their service and opt for the airtel broadband.
Though i had to compromise a little with the speed but now at least i get persistent connectivity without worrying about the internet going down and most importantly, excellent customer care service which responds quickly...

After several complaint raised in the customer care and issue is not sorted out so far. We have repeatedly followed with customer care to get the connection issue resolved. They only did wearing but till now they didn't provide me connection. Last 12 days i am following of with customer care guys. Please resolve my issue asap. P

Account number[protected]...

My account number :[protected]

I have raised a ticket ([protected]) a week ago that my internet connection is not working. They have not resolved the issue but they closed the ticket the next day.

I have called them again and said the issue not resolved, how could you close the ticket, they have reopened it. But closed it again a day later

Then i have called them again, why are you closing the...

I have done the payment of rs: 7670 for my act fibernet connetion a-max650 on 11th sept. 2017 using net banking from my sbi a/c,
The amount has been successfully debited from my bank a/c, however, the same has not been credited in the act records, ihave been following up with act helpline no. Since more than 15 days now, but in vain, i managed to log a complain tkt no. [protected], it was closed without my information & my internet...

I have raised shifting request from k. K halli to 2nd block hbr layout bangalore-43..

Since 1st october and till now the technical team did not come to install the connection in my new house so so tell me how long should i wait till i get my connection shifted to my new home tomorrow will e the nine days since i raised thrme request please if you want to provide your services u should provided in professional way,
I...

Its been one week since my intenret is not working. I have made several calls to your customer support team, half of the time it says, all your executives are busy at the moment please try after sometime. And remaining times, your customer support team does fake promises!

Please look into this on high priority otherwise you can disconnect the connection. You can check my previous cases created in your database, my complaints...

I had taken act fiber net connection on[protected]Account id:[protected]. That time it was promised that within a week the connection will be provided. But till now no connection has been provided. Regarding that, i have raised a complaint (#[protected]).. Wrote email to nodal officer and appellate authority, but till now no response. My official work is getting affected. If you are not able to make the connectivity refund the money. Don't...

Hi, i am lakshmi chekuri and my cust id of act fibernet is[protected].
I have recharged for 6 months just 2 months back. Unfortunately i had to move my home.

I have raised a compliant that i am moving my home from rammamurthy nagar to hoodi in bangalore and requested to move the connection i have called the customer care number of times but none picked then i raised the request also but none responded and after a number...