ACT Fibernet Complaints & Reviews

Hi,
My reg mobile no:[protected], i am a customer of act broadband. I am on a 100gb plan with 10mbps.in the month of december my 100gb got completed with in 20days with very limited downloading. Post that i have opted for 25gb extra that got completed in 3 to 5 days. The data usage details provided by act on their app is completely questionable. I suspect that they are adding fake usage to my account. I’ve been talking to the customercare personnel but even they are not of any help.

Hi,

I have been holding internet service connection with beam actcorp and payed for 6months package rs 4111/- on 1st nov 2017, due to hub issue i have requested for removal of my connection ticket#[protected] on november 17th 2017 (Used net for 15 days), and shared my bank details with fund/billing team of service provider on 21st nov 2017. Refund is not provided by service provider even though its been 36 days connect is disconnected even though is escalated to their escalation team. Still i am getting calls saying it is in progress and will take 5days more. This is the 3rd time they are extending saying that it is in-process. And pending for branch manager.

Ticket # [protected]
Beam contact# [protected]
Desirable resolution: refund of amount asap.

Please let me know what to do.

I'm able to open the portal page but not able to sign in. It says "unable to sign in. Please contact customer care". This is definitely not a network issue. I am able to see the portal page. So, all your switches are working fine. No cable damage as well. Being a computer science engineer, i can confidently say that this is a pure back-end issue. And as a company that claims to have the best network, you really need 24 hours to look into this? Blocking our regular work for 24 hours? Do you think that is quality service?

Worst sales guys and worst customer care agents in act. The sales guy didn’t bother to inform about the requirements apart from router to be arranged on own and telling its feasible for connection. Considering the details shared by them i agreed to pay installation cost and monthly rental cost. He collected the money and told it will be activated soon after cabling work in 2 days. And on 6th day from requested date, i am hearing all non sense that they will be installing a box at my place which will also be used to connect to other users and will need electricity from my place. They are ready to pay for that well i think they should inform prior collecting money if this is the pathetic adjustment which they can do best. Now i have been forced to go with above option or to take another box which can avoid this and hav to pay act around 2k again. When spoken to sales people again they told that these are the available options for new connection. Which they didn’t bother to discuss if we are ok with such options before collecting money.

They don’t bother if the customer is been treated bad also. So, if anyone request for refund after this 7 days of worst experience than they want us to wait for 2-3 weeks again to get money back.

Among the 7-8 people i have interacted none of them have customer centric attitude. Would suggest all know people around me to avoid going through this bad experience to avail plan benefits and can happily go ahead with different service providers like airtel.

Act tell your customer in advance about your accurate feasibility study as above and also ask your sales people to inform all details to customer on various boxes, ports etc etc etc

Can’t wait to get through this now...

Customer number :[protected]

Just this month we had 15 days of complete outage of act fibrenet connection. I work from home depending on this connection and my children heavily depend on this connection for their college work. Act behaved rudely at every stage and they sent 5-10 people to my house. Even after giving permission to install the box at my independent house, they kept taking time sending different person every time, nobody takes ownership and there is no way to escalate. Everybody in act supports each other and threaten me to quit the connection but they will take their own time to fix it. After 15 days of torture, discussions, arguments, and 4 days of leave to my work, they finally installed the box in neighbor's house. Act customer service representative told me to cancel anytime and they will return the unused money. I have paid annual membership. Right after they installed the box and enabled internet access, the connection again went down 2nd day and they took more than 48 hours to fix it again telling that their engineer made a mistake in connection.

We again lost connection yesterday and when i called act to cancel my membership and return the unused money, they kept changing rules now telling that nothing will be returned. I just paid rs.14, 500/- approx for annual membership 2 days back and they expect me to lose everything, but they dont care about the service availability, quality and customer service.

I request this forum to help me cancel and get me full refund of the money. I also need act to compensate my 4 days of leave and compensate for the torture the whole family went through.

Act has now started cheating with their customers by showing more data usage then actually what is used. They are showing that in last 3 days (12th, 13th & 14th that is today) i have used approximately 40gb data using is impossible and very unacceptable. This way if you trick your customers you will go nowhere. Yesterday when i was the only one using facebook at midnight at home still my data consumption was 8 gb. Impossible. Very poor act. Either this is some technical error which you should clarify immediately or else this is new trick to dupe your own faithful and valuable customer. I want resolution of this immediately. You cannot cheat your customers like this.
Customer - tapabrata majumder
Act user id[protected]

I have raised a request on nov 10th with the below mentioned. But still it's not solved and they contacted only few days and go and says it's customer duty to follow up with upstream provider as update by their customer care executive mr. Prabhu.

Dear act support,

I'm unable to telnet to 12.0.1.28 (Route-server. Cbbtier3. Att.net) from act broadband [whcih is free route server for finding the bgp route advertisements, tracpath etc ]. Please look into this and update on priority, i have verified it with direct connection as well as wi-fi router.

Regards,
Mahesh. V
Mobile:[protected]

I have applied for a new act fibernet connection on 24th november 2017.
As it so happens the procedure to apply for a new connection in act is to make a payment upfront for the 1st month and the installation charges.in total i had to make a payment of rs 1888/- on the 24th nov.

City name: bangalore
Account no:[protected]
Contact number: [protected]

I was promised that the service would be provided within 5 days of applying for it.
While i am writing (6th dec) this complaint its been 12 days since then. I still have not received my connection.

I have had to call and follow up with them on a daily basis, even despite that everyday the only assurances that i get is that somebody will call you the next day to look into it. However i dont get any calls within the 24 hours, when i call them i get the same response.

Whats more appalling is most of the times nobody picks up the customer care phone number. At times when they do pick up the only response i get is we will look into it within the next 24 hours and no response since then.

Even after writing to the bangalore nodal officer and the appellate authority, the only response i get is a generic automated email.

At this point i am really frustrated with their service and do not wish to continue any further down this path, because i can only imagine how their service will be once i get a connection (If by any chance i get a connection within a month or two i guess).

So i decided that i will ask them for a refund, as there's no point in pleading for their service being "customers'.
Its been 2 days since asking for a refund, i still have not got any acknowledgment from act.
This is completely shocking and appalling.

Whats even more surprising is that, when i go through consumer forum there are a lot of similar complaints against act. Somebody needs to hold act accountable for their actions else they will continue fleecing customers.

Thanks

Regards
Bhavish

I took act broadband connection in tirupati and the service is very bad, always connection problems, no proper response and updates from customer service, they are not resolving the connection problem with in resolution time, kindly please look into the issue and take necessary action against them so that others would not face this type of problems from this organisation... Thank you

2 months passed no refund

I have paid an advance towards new internet connection on 12th october and got the below message on 13th october

"dear customer, your account no.[protected] will be activated by 17/10/2017. Helpline[protected] thank you for choosing act fibernet!"

I clearly communicated my urgency to your executive, i paid the advance only after he confirmed that there is a connection already available in my building* and it will take max 4days.

After continuous follow up installation guys came here and found no box available in the vicinity. Requested to cancel my connection request and initiate a refund.
See below email correspondence from act saying the refund will be processed in 15 days, however 25 days passed and there is no response or refund.

Tickets being raised and closed without any resolution or intimation to me

Please treat this as priority and resolve at the earliest.

Please give a correspondence to follow up if i didn't get a response even from appellate authority. (Iam writing to appellate since 20 days from there also no reply), or else i need to visit a consumer forum please confirm.

Account no.[protected]Payment taken on 12th october, no installation done, amount not refunded even after 50 days)

*
E-mail correspondence from act as below *
Helpdesk blr via freshdesk.com

Oct 19

To me

Dear siva chaitanya kosuri,

Greetings from act fibernet!

We would like to inform you that, we have registered your request with regards to refund and one of our team will revert on the same at the earliest.
Reference number: [protected]
Please note that, refund is the process of 15 days.

Thanks and regards,
Team act
*

Hi
I have act broadband connection at home, on 18th november 2017 internet was down as such i raised a ticket but as usual they started closing the ticket without any resolution.
Prior to this from the past 6 months i had been asking for power back which they are supposed to provide. Even that wasn't fulfilled and the requests were closed without providing any update to me.
Fed up with their service i have requested for termination of my connection on 21st november through email (I have marked even the nodal officer and the appellate tribunal) they said it would be done within 3 working days but till date it hasn't been done and they just give standard email reply saying back end team will get in touch and will do the needful..

I am really frustrated with their un-ethical business practices and pathetic customer service. Kindly help me to get my connection disconnected asap.
I have already paid november 2017 bill, from 18th of november there is no internet provided so kindly proceed with the refund taking into account the above info.

Customer id: 10652691
Account no:[protected]

Thanks
Karthik

The act fibernet is horrible. I had raised a complaint to refund the amount which i paid for connection. I didnt get the refund amount still. Also i have told to remove the junction box from the building. Its not been done. I am following up with customer care every day still no update from them. Each time they say they will call back but no update from them. I never ever recommend anyone to go for act fibernet.

Please do not go for act fibernet. They are cheaters

My data is being used by somebody else during our office ours. And within 18 days monthly data pack got finished. Raised a complaint to customer care. They told me like within 24 hours technician will visit my place. As we trusted them, buy out extra 10 gb. They didn't turn up. As i said earlier someone else is using my data. It got finished in 2 days. It's been 8 days. Till now i have called to customer care for almost 15 times. It didn't get resolved. Nobody is taking seriously for the data theft.

Worst ever services i have gone through this. Every time they will tell that issue has been escalated. Act hired those kind of people who don't even know the meaning of escalation. Since 6 days they are telling me that issue got escalated.

From now i'll suggest to my colleagues and friends not to go for act fibernet. Dabba service ever ever i seen.

On the top team leads behave like it is quite natural and it is not their mistake.
Spoke with suvin sharma-team team leader, he didn't responded me back. Vinodh another team leader. This vinodh is very great guy telling me like i can disconnect the act fibernet. Such a great act hiered. I completely lost my hope that issue will get resolve. As me and my husband both are working, using mobile net to work at home paying 1270+170=1440rs to act. I felt pity on me to take this worst network. As it is my decision to go for act completely regret for this biggest blunder in my life.

Fed up of calling. And till now i didn't get any call back from act team. At least that is the minimum responsibility i feel.

Any way guys if someone come here to take act fibernet, i please suggest not to take. Worst ever data service provider. Don't feel regret like me within 3 months.

I asked for my already buy out data. They are denying for that even. Vinodh confirmed that if they are not going to resolve this issue by sat eod which means yesterday they will provide even my buy out data. Now they are least bother about that.

I have applied for a new connection it's been 7 days

My registered number [protected]

Please refund my money i don't want your connection

I don't want to hear same response like we will get back to you from 7 days...
It's enough to hear same words and again don't do like this for people
They will be in need

Please refund my money within today

User id : 11937561
Account id : [protected]
City : bangalore
Contact person : surendra kumar d
Contact no : [protected]

I want to disconnect my act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

[protected]@gmail.com

From past my data of 150 gb is getting exhausted in the middle of the month. When i called act they started giving lame excuses of how data usage is done. I am using my 4g connection most of the time. Except for couple of movies on my tv. Today my data was at 44gb and by the end of day it got reduced to 9 gb i was the only using internet for entire day. Consider this seriously i will file a complaint if i have to. I won't let you guys take customers for granted

Naresh sadhu.
[protected]

My consumer number is id[protected] and i have been utilising the services of act fibre for past ten years when the same took over from beam.

For three months after payment of amounts for six months for 75 mbps, services was such bad i am getting 10 mbps download and upload 0. I have lodged series of complaints with for slow speed. Some technician will come he understands that he cannot solve the same. The moments he vanishes from the spot, the problem is closed as stating that the issue is resolved.

The issue is not solved, i took it to the level of nodal officer, but the same did not work. Can you see that the same is solved by taking the problem to higher level.

Hi team,

This is regarding my complain i hav been trying to resolve for almost a month now!

Issue:
- my act broadband is not working.
- customer care team is not able to provide timeline and resolution
- problem statement as mentioned by cc team: technical support team cannot loacate the broaband box in my area (Yelahanka) - difficult to believe this as i am using it for more than a year now.

Status so far:
Just for 1 issue, i have been given multple ticket numbers (As mentioned below) and this has been closed wothout fixing the issue every now and then. I have been callin cc team every day and spending time to get this reopened and my issue fixed (Have spoken to more than 10 reps so far. Person named asha was the most unprofessional with her response to me).
Conversation with cc team has been extremely unpleasant for all its reasons.

They hav taken request to have the call back from team leaders thrice and i am still waiting for their call back!!! (This makes me wonder if they even have team leader/managers at all!)

No one knows to give a deadline or a fesable time on this issue closure in cc team. Each time i call, their standard answer is it will be closed in 24 hours! Everytime!

I also dont have an escalation matrix to follow to raise my complaints to higher level while i am on call. Why would i wait for a call back when i hav already waited for a week?

Please change the email id on the act mobile app and online as it does not work!! This is misleading for customers.

Also i would like to keep you informed that i have now raised this issue with national consumer board under docket number 495100. (I had informed your team 3 days back i would do this today if my issue is not sorted)

My request:
- fix the internet connection (Or disconnect it and refund all my balance money along with router fee because its your issue)
- if issue can be fixed, refund the amount that i have not used it for (Including tax value)
- compensation for the trouble you hav given me for last 2 weeks

All the ticket numbers i was given for just 1 issue:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

To a surprise, act do not have any open ticket on this issue now!!

Redards,
D..

I am having act fibernet connection to my residence and almost. Past year i have the same complaint that my devices that is mobile or laptop are disconnecting from wifi router with in few minutes of connection and to connect again i have to power off router and power onso again connectivity establishes and gets disconnected in minutes so to do my work at least 100timesi have to do the same. I had complaints registered with act at least 20 times and they are closing complaint without actually solving the problem

This is the horrible customer service that i have ever seen. They simply say 24 hours to resolve the issue and when i kept following up they said, we will definitely fix the issue in 24 hrs. After the 24 hrs is completed, when i tried to follow up they simply said they don't have my request and they ask me to submit a new one again. I did not submit the new and called back again little later and this time the guy says he sees the request but there was error in the system when the request was submitted and it was not processed and he updated the request and some will attend it within 24 hours again. The new 24 hrs is also about to finish and still no one is taking the responsibility to resolve it. When i had asked them to connect to their manager, they say they cannot do it. So this is the horrible customer service that i had ever seen
The same thing happened to me few months back. I waited for 3 or 4 days and went with a different provider and they trying to repeat the same thing again
After 24 hrs of submission of the request they simply say they don't find the request and ask us to submit a new one. I think they may be deleting the request after 24hrs if its not fulfilled or they are just trying to misguide us.