ACT Fibernet Complaints & Reviews

Hi, i am lakshmi chekuri and my cust id of act fibernet is[protected].
I have recharged for 6 months just 2 months back. Unfortunately i had to move my home.

I have raised a compliant that i am moving my home from rammamurthy nagar to hoodi in bangalore and requested to move the connection i have called the customer care number of times but none picked then i raised the request also but none responded and after a number...

Internet connection from act fibernet. I paid almost 1447 for the same it's been 1 week still i haven't got connection done. When we call the customer care they don't respond and some talk very rudely. Please help us for the same our money is at stake. We don't know what to do for their ill behaviour.. Everyday i'm calling to technical guy he told me i will come to ur place with in 15 minutes but they didn't came till now. And also i called...

Hi,

I have been billed rs.796.50/- from past two years for 50gb of data connection by act fibernet. Accidentally i came across their advertisement page offering connection for much cheaper rates. And i applied for a new connection in their website with my friend's name and i was contacted by their representative for installation within an hour.

After telling my location and same package requirement, he told...

I was an act customer in bangalore for more then 2 yrs... I used direct connection to system... Past 3 to 4 months i was started receiving slow speed... From day 1st to 15th. Due date is 15th... I used to pay my bills at 14th of every months. I raised several complaints.. But my tickets are closed with in a day without proper reason. I paid my bills regularly before due date... But except last month i missed the due date... Bcoz of out of...

For past 6 months have been facing constantly internet disconnection issues, this month for almost 8 days i was not able to use internet service from act. I had to buy data connection from mobile service provider & use it. The issue is we have paid the money in advance. I. E for 6 months +1 month offer. Now with such issues our days are lapsed & also for office emergency needs we need internet connection is house for that we need to buy/accommodate...

Dear sir,

Beam have requested me to place the ax/fx in our residence and agreed to pay the rent for the same, initially they agreed to pay yearly and later on agreed to pay bi monthly. Beam have removed this ax/fx from our residence six months back and outstanding balance was due to till now and i have been constantly checking with person in-charge over here but never got the correct response, i have been a loyal customer...

Internet outage was first noticed on friday 22 sep 2017, didn't logged in from monday 18 sep 2017. Hence, i'm not sure when it actually went down during the week.

Multiple calls made to their cc went futile right from friday evening and finally opened a ticket# [protected] by evening of friday 22 sep 2017. To my surprise, they closed the ticket on sunday 24 sep 2017 saying the internet connectivity was restored. I verified...

I am facing internet issues from last 2 weeks. First of all their customer care is very bad and takes 10 minutes to connect and after connect it takes 15 minutes to connect to executive.
Last time i called they said cable issues and again after 10 days when i called (Because internet again stopped) then again same cable issue. I don't know why they are giving this much excuses. Their sales person told me any complaint will be resolved...

I have taken new internet connection on 20-sep-17, internet is not working from the next day itself, i have raised a complaint on 21-sep-17, i was told that it will be resolved by 23-sep-17 and it has still not been resolved, i want my internet to be disconnected and the amount to be refunded back to me. Worst service ever. The following is the ticket i have raised on 21-sep-17
Ticket :#[protected]...

It been more than a week we are not getting internet in my house (Srinagar, bangalore). When we call n lodge complaint and follow up, we are not getting any response. When we speak to technicians they respond in attitude manner and false promise to resolve issue.
We are irritated and frustrated with connection. When ever we call they say 24 hour from that time.
Customer care representative "syed" said no team lead position...

I am using act broadband from last couple of years but never faced any service related issues as such.

I am facing connectivity issues from last couple of months and when i try to call the customer care the wait time is always 10 - 15 minutes which very irritating. I raised this complain almost 15 days back that i was not able to use my broadband for whole month in august and i am not going to pay the bill for that month....

Internet is not working from last 10 days in jp nagar 5th phase

Everytime, i call customer support they give some reason and commit that it will be resolved in next 24 hrs. Never got it resolved till today!!!

Make daily calls to customer services and get same answers!!!

Now, they are telling that some swtich needs to be installed and they are looking for some new customer premises to put this box...

Sir already i raised complain document no. Is 380965. But without activating my service beam money pvt ltd. Mentioned problem resolved. Sir its very hard time they not returning money or not activating the service. Sir i request you please ask beam money to return my money with interest. I lost the lot of business. I completely unsatisfy with beam money. There is no responsible person in beam money. Please ask them to return my money with...

I have been having the act broadband connection for more than 4-5 years and when i raised a complaint on their website stating that there is some issue with my connection while connecting to my smarttv, even without reading the email properly the cust. Care people have called me multiple times and asked if i needed a new connection which sounds like they wanted me to disconnect my old connection for which i have already paid and get a new...

10681535 bangalore hrbr layout 2

Act fibernet not working for last 10 days. Daily getting a stupid sms saying it will be fixed by 8 pm same day. Escalated to nodal officer. Field personnel called me to tell they don’t have equipment in stock.

After 2 years of good experience with act this stupid customer care and field services made me raise disconnection request. I will request all my friends to cancel act...

Hello,

I have a broadband connection with account #[protected] from more than 1 years with act broadband. This is regarding complaint number [protected]/[protected] &[protected].

I have registered this complaint on 11th october for billing and cancellation of service. Its three days now, and yet i didn’t receive any solution from your customer care. Even the technical team is not bothered to inform about...

I had raised a request for shifting of my broadband connection on 10th aug'17 and submitted all the necessary documents, however there has been no action against that. All my calls and mails are going unnoticed. I have already escalated this issue to the nodal officer and the appellate authority as well, however even after doing so there is no response from their end. Not sure how many more complaints be raised??...

I have installed act wifi one month back. It worked for few days and from last 20 days, the wifi is not working. Due to the owner is not allowing the act service to install in the building because they have not taken an permission from the owner. I'm following with the customer care on this regularly. Name vijay was very rude with me he dined to transfer the call to the manager. He says wait for one hour to transfer the call is this the service...

Hi this is my user id[protected] i've placed multiple complaints for net not working but no response was shown. They promised me that they will install the GX with in a day after paying for it wen I called their customer care to place a request for GX box they said sorry for mis guiding sir it's a three days procedure but we'll try to finish it before that after three days wen I called they were telling me to wait 24 hrs after that they...

I have been noticing that the data usage for acttv broadband (User id[protected] is showing very high inspite of not using so much. I have been repeatedly complaining about the same and am not able to track how this is happening. All i see is a detailed usage mentioned in mb. Am i supposed to divide each entry by 1024 to find the no. Of gb's consumed. Why is acttv not transparent enough to furnish the exact details of the usage. Calling the...