ACT Fibernet Complaints & Reviews

My internet is not working since 01-11-25 night 9 pm. I have given complaint through the helpline and they told me that they will solve before 9 pm on 2-11-25, but nobody even called me.

Reporting to the nodal officer does not have any response. No rectification done.

On 3-11-25, they have called me on 1 pm and told me that they will come at 2.30 pm but he called me at 8 pm and asked if they can come to repair...

My internet services got interrupted on Saturday 01.11.2025 night around 9 pm. I have complained through the customer care number, and they have given the ETR around 2nd November 9 pm to resolve the issue.
Nobody called on 2nd November, and none visited.

The ETR was then shifted to next day 3rd November, 9 am, but not cleared, nobody called. I have mailed to the nodal officer who did not respond but auto reply came to...

I am writing to escalate a long-pending issue regarding the removal of the ACT Wi-Fi box at my residence. We have not been availing ACT services for over 2 years, yet the box has still not been removed.

Recently, the wires from the box have started hanging loosely, posing a direct safety hazard to passersby. The landlord has also requested immediate removal, given recent incidents of electric shocks in the vicinity.
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I obtained the internet connection from ACT fibrenet on 23rd September, that is hardly twenty days ago. Even within the short duration of less than 20 days, four times there were disruptions and the present one from yesterday, i.e., 10th October till now, no resumption of the service. No way to connect with anyone as the helpline are really a nightmare to get connected with anyone. When I wrote to the Appellate authority about refund of amount...

I have disconnected the connection on 10th Sep, 2025 as the connection quality was not good. I just renewed but canceled it due to bad quality of the service and connection. I raised request for a refund but they issued refund to my account. How do they expect me to use the amount? by re-taking their bad quality service and connection? I asked for a proper refund to my bank. Even after multiple calls and follow ups, no response. They intentionally...

Location: Domalguda, Hyderabad, India

It's been a week that my internet is not working and i have also raised a ticket SR[protected]. In my apartment, other users of ACT Fibernet are able to access the internet.

The issue with electricity department was already fixed, it's been resolved with government 10 days back. I have checked with other service providers.

The response from the customer...

*Subject: Internet Connection Issue - Urgent Attention Required*

Dear ACT Fibernet Customer Care,

I'm writing to report an issue with my internet connection. Despite multiple attempts, I'm unable to connect to the internet due to a disconnection or outage. This is causing significant inconvenience, especially since I'm working on an urgent project that requires a stable internet connection.

*Details:*br...

I was shifting my house and requested for relocation service on 29 Aug 2025 and selected the slot for 31 Aug 9AM - 1 PM.On 31 Aug till 1 PM no one called from ACT and when i called the support they said that the executive will reach in 1 hour.But they did not when i reached again on 4PM they said that will reach around 6 PM.when i questioned if they could do their work after 6 when it is dark they assured that the executive can do that.Till...

I’ve been very patient with the internet service issue due to wire cuts for the past one week. The issue was resolved as of yesterday, however the service went down this morning. There was no communication from ACT about the outage. I raised a ticket and contacted the support team and spoke to an agent called Ahmed. He was very impolite and unprofessional. He wouldn’t let me cover the issue I am facing and talks over me. And says I need to be patient and he basically asked me to screw myself. I asked for an escalation and he straight up denies and says I have to wait until the issue is resolved. I pay for this service 6 months in advance and I don’t raise complaints even if there are issues. I would like someone to address this kind o[censored]nprofessional behavior and how does the company hire such people who are not trained on how to work in customer service environment. I would like someone higher up to take an action on this personnel. These are the kind of representatives that ruin the image of the company as a whole. I am a cybersecurity professional and I know how the network works. But, no matter how upsetting the issue is I do not misbehave with my clients. I would like someone at ACT take this as a strong feedback and train those personnel on soft skills. Basics such as how to be courteous.

No internet since 3.00pm today only . No green light only orange light is .Unable to register my. Complaint through act fibre net App.Pl resolve....

I am writing to raise a serious grievance regarding the highly unprofessional and unreliable service provided by ACT Fibernet.
I opted for a new ACT Fibernet connection on 6th June 2025, after making a prepaid payment of ₹2, 301 for a 3-month plan. While the payment was processed promptly and installation completed the next day (7th June 2025), the service quality deteriorated almost immediately.
On 8th June 2025, just one...

I am an ACT Fibernet customer from Bangalore. At the time of installation, I was promised that the router provided by ACT would fully support the subscribed internet speed.

However, I recently returned to the city and found that the speed I receive is less than 50% of what I’m paying for. After raising the issue, the support team admitted that the router provided does not support the speed of my plan.

This...

I am writing to lodge a formal complaint against ACT Fibernet regarding my refund request, which has been pending despite multiple follow-ups with their customer support.

Account Number:[protected]

Ticket Number: SR[protected]

Date of Disconnection: 20th June 2025

I had been facing frequent internet issues, including wire cuts that were temporarily fixed multiple times (6 times...

Worst experience ever had with ACT. Although raised connection shift request, ACT team is not able to perform that in 5 days of time for which reason, I opted to moved out of ACT. Since it is a 6 month plan, I should be getting the remaining amount as refund. But they are asking to find a act subscriber and they will transfer that to their act account and not as amount to my account.

For a mistake of ACT in delaying the shift...

I cancelled my service with ACT Fibernet on 9th June because of their unresponsive customer support and poor quality standards.

They initiated a refund of Rs 7634 on 9th June but its been more than 10 days and refund has been credited. The government mandate date for refund has already passed and I am still not getting any support from their care team....

We have shifted our office to new location. We raised proper shifting request and a ticket has been raised. twice technician has assigned. Very worst experience they are not even picking our calls. But without shifitng our request they closed saying we are not responding to their call. From june 1 we are struggling without fibernet connection. Their customer care representative is saying we will raise it to team with high priority. No use...

They sold the fibernet as prepaid. The sales told its advance rental prepaid service. I clearly asked i want prepaid not of postpaid generates bill. He mentioned it is prepaid. The swindlers says they gave grace time of 15 days and i need to pay for it. I dont get what is the meaning of grace time and what sense of prepaid it is. Just playing with name and cheating customers. When i ask for nodal contact, the executive gave [protected]@actcorp.in...

Please see the below list of complaint numbers but the issue keeps happening.
SR[protected] - 2nd May
SR[protected] - 4th May
SR[protected] - 8th May
SR[protected] - 15th May
SR[protected] - 18th May
SR[protected] - 21st May
SR[protected] - 24th May...

My internet connection was disrupted one week back. I have been a customer for 10 years now. When a complaint was raised, they claim some issue with juntion box, relocation which is a company's internal dependencies. I was not informed that there will be any disruption.

Afte multiple follow-ups they said they will have to install junction box in my house for which I gave consent but this has happened 3 days back but no update or communication except the estimated resolution date getting updated to next day every day.

Not able to connect with live agent on customer care for resolution. No escalation matrix to highlight the issue.

I have sent mail to customer care but no update

Dear Sir/Madam,

I am writing to file a formal complaint against ACT Fibernet regarding my pending service request (SR[protected]) for the shifting of my connection (Account No.[protected].

This issue has been ongoing for over a week, and despite multiple follow-ups, the service has still not been provided as promised. I was assured by ACT that my issue would be resolved by 13th May 2025, but no technician...