Croma Complaints & Reviews

On 06th June I purchased croma TV from phoenix chembur mumbai mall croma shop and i already asked about tv apps works or not int his android tv so he confirmed me that everything will run in this tv so due o his assurance i purchase this croma tv but no any channel app working (like tata sky, yupp tv etc) and also crome cast also not working.
I am very disappoint this type of lie to tell me for your worst tv product.
I complained...

I am very disppointed by the type of services provided by a brand like croma. I have purchased the split ac from croma - dwarka on 15th of may 2019 (Bill no. Sla[protected].ac was having the problem from the ist day itself.

Technician has also confirmed that the ac unit needs to be replace. Despite of several reminders and visit to croma store still the ac didnt got replaced even after 22 days.

Neha...

The machine vibrates so much that it moves away from its place. I complained about it and a technition visited on 26th may, did some tightening of the stand etc and went away saying the problem is resolved. But next time i used the machine, the same thing happened. After that i have complainbed consistently on 28th, 29th, 30th and 31st. Today when i called, i was again given the same soft approach by the customer care officials, showing their...

I have purchased a lg refrigerator in oct-18 frrom croma, borivali west, mumbai.. Withing 5 months the refrigerator started forming excess ice to the extent that it jammed refrigerator door. Raised complaints with lg & everytime lg person came applied some solution but nothing changed after 3 to 4 visits lg person said that this refrigerator has some defect & advised to talk to croma. Raised multiple complaints with croma... After first complaint...

I was informed of replacement as one of the usp when due to which i bought chroma led tv.

Not within a month i encountered a situation where motherboard malfunctioned and i raised a complaint for replacement. Engineer visited to check the issue at my residence and took video footage of the issue as well (Attached)

I am now being told and forced to undertake repair on motherboard instead replacement of the tv.br...

I requested for service on the 24th of may 2019.
I was told within 3 days it will be resolved.
I an stuck at home for 3 days..

I called on 27th, 28th 29th, 30th.
Still no service.

No one has even contacted me.
Purchased from croma
My telephone number is [protected].

What is the use of buying aquaguard water purifier for rs 20000/- if i have to buy water bottles...

I had booked a mobile vivo Y91 (32 GB, 3 GB RAM) through croma center online. But I received vivo Y91 (32 GB, 2 GB RAM).

I have submitted invoice of mobile and mobile box screen shot.

I have mail many times but they are demanding different different type of documents every day.

They are not resolving my issue. So i request you help me and solve it.
I am waiting for your positive response....

I had purchased a fridge sometime back in the month of jan - feb 19 and i have received a promotional card offer,

I tried to activate my card on 27th feb 2019 and i did not receive any activation sms, i have even visited the store to get this done, but they said that i will be receiving a confirmation sms within 7 days after sending the sms to[protected] and then only i will be able to redeem this card, but to my surprise...

Dear sri,
I have ordered window a/c from croma retail online, the size of the voltas window airconditoner is bigger in size and doesnt fit our office window.
I have written to customer care and have spoken to them many times, but no response received from them.
I want to buy another brand whose body is smaller and update the product to 1.5 ton by paying the difference.

Looking forward...

Pathetic service the installation guys calls early morning and mentioned he would be at my place in 10mins to install the television but since evening he didn’t turned up.. Inspite of calling customer care and store manager no resolution is provided.. Being so loyal with croma for ages feels like reliance digital is far better.. Bad service by croma nashik....

Respected sir
I have bought 2 daikin ac from croma and the ac which i have kept in my office is not working properly after the free service and on may 14th i have raised a complaint 15th they didn't come and 16th on person came check it he says that the gass is not not there that is why it is not getting cool he could not do it properly he said another person will come next day and 17th another person came he said that there is leek...

I have purchased nokia 3.1 plus in your store which was your representative suggested and motivated me to purchase the bloody model with extended warranty sold by croma. Initially it was working fine after two months the product started creating issue in touch/cursor movement not moving up and down.in you tube i am not able make forward the cursor with this product.
With this issue i visited your store your where i am purchased the...

I want to complaint about the pathetic service received from croma. I was interested in buying a croma brand vaccum cleaner and i bought a gift voucher to buy this product from croma. Later when i wen to store they did not have it in stock. Next day it was available online so i ordered it online. After following up with croma for 6 hours i was told it was not in stock and only 2 pieces in stock were returned / defective ones. When requested...

Bought a gift card last yr for 10000. Now i notice that it has expired as it was for 12 mnths only. A company like croma shouldn't be doing this. Taking our money and not providing service for it. I ve had the same issue with shopperstop and westside. They take the card from us after the period and give us a voucher worth that amt. And give us a. Period of 3mnths to shop. Vry dissapointed with tata. My request to everybodyto not buy any gift...

Water is splitting from the unit; please attend immediately; i bought it through croma store; dt mega mall; dlf city phase-v; gurgram vide invoice no. 036135 dated 1st april 2017.

So i request you to register my complaint and send the technician to the address i s given below

S. Venkatesan iyer

P3a-074, princeton estate
Dlf city phase-v

Gurgram-122009.

Kindly...

I have 3 gift cards from croma. One of them was in return for an induction cooker under warranty, that had stopped working.
Unfortunately i didnt know about the expiry of gift cards. I shop from croma a lot but when i went there, i forgot to take the cards along.
I was told about this by the juhu croma customer service. Didnt have the time to talk to them, so here i am, trying to get in touch with croma online to help me out....

So this employee told me that we will get one time screen replacement by samsung if damaged within 12 months (Only pay gst rs 990) now this is the 10th month (May 2019) since i have bought my samsung galaxy j8 worth 19, 000 rs and the screen has broken (Because it fell on the ground), croma is now telling me that the service was only for 9 months and i had written all what the salesman had told me back then (July2018)... They are not accepting...

On 23rd september, 2018 i have purchased a refrigerator from your showroom. After installation it was working fine but then its cooling system has broken down.

I first made a complaint (Complain no.- del110519fs01359) and one of your engineers came and did the inspection. He advised me to change the complete set of freezer as there was hole with the cooling system which could not be fixed permanently so you change the freezer...

I have bought air conditioner and it’s under warranty and extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till april 2018.
I was register many complaints last year and this year, my last complaint was (Del300419ew00048). Logged this complaint after 2 days engineer visit and told me compressor needs to replace,,, now three weeks and every day i am following...

We have purchased croma inverted 2 ton ac on 24.04.2019 from as. Rao branch.
At the time of purchase they said there is a cash back available and they make us to sit for 3 hours for that. At last they said we got cash back of rs. 7, 000/-. We took extended warranty also. They said they will adjust the amount to extended warranty of rs. 5, 349/- and the balance amount
We can transfer to our bank account. But in the evening...