Croma Complaints & Reviews

Purchased a brand new printer from bhayander west, thane. Mumbai. It won't worked in first go first print. Paper stucked, their technician came and removed paper jam and found a defect in paper roller part. I shown photos of that defact to store manager and asked them to replace defective printer whicch didn't worked on first go.

But they didn't entertained me and asked to deal with oem company as per warranty conditions.br...

I had purchased Vivo s1 on 08-09-19 from croma store Ghaziabad. When I get back to home I used Facebook and found that the video quality is very poor (blurr issue) and YouTube video quality is also poor. Next day I visited store and showed same to the executive. He also accept the same and told to bring it at service center.I refused to take it at service center as I have purchased new phone and from the first day I am facing problems. They...

I recently bought Croma CREA 7293 VT-C60 Wired Earphones from croma store in borivali on 8th September 2019. I used it for a couple of minutes .As soon as I removed it from my ears, the magnet speaker part of the earphone came off. I complained to the customer service executive but he downright refused to replace the product .On the contrary, he implied that the product was damaged from my end and didn't accept the fact that I have been handed...

Purchased saregama carvaan bluetooth audio speaker (White) order[protected].. But product i have received is saregama carvaan marathi.
Croma refused to either replace my product with hindi. Product name is wrongly mention in croma website. It should be carvaan marathi. Even hindi has same name. They specifying for tamil & bangla but not for marathi & hindi...

Hi everyone doesn't purchase any product from Croma store. actually, i had purchased amazon echo dot 3rd generation from Croma store I had an issue when I ask Alexa to play Iddarammayilatho songs it takes my command and searches for the songs if it finds it plays some other songs or else it says me couldn't find songs When i visited the store today they say my pronounciation was not recoginised by alexa i had asked store people to refund...

Received an email on 9th september 2019 from irl service stating "please find your documents for the order (Ref. No. Sle017ec1118674)" order invoice number sle017ec1118674.

As per the email, the products were

1. Targus amw600ap wireless mouse blk (217164)
2. Boat headphone bassheads900 blk (Gift[protected]

Cost of product 1 is around rs 235.96 and for product 2 it is rs 590.50 amounting to...

I purchased a laptop from Mega mall Croma, Gurugram on 05th August 2019. But, store people sold an old manufactured laptop in 2019.

The laptop I purchased was manufactured in 2018 and in the details of the laptop, it's showing, manufactured in 2018.

How can one fool the customer??

Resolution:- I immediately want a replacement of my laptop with 2019 manufactured one.

I am just not...

I have purchanges redimit 6 mobile product at

Croma, nagarjuna ikon, plot no 4, survey no 19,
Kothguda village serlingampally mandal opposite bus stop, kondapur
Hyderabad, 50008

With invoice no:sla[protected] dated:[protected],

1) sold me already activated mobile [9 months old]
2) they told me one year warranty, but due to display problem i have verified that service center...

Dear all,
Thank you for your support always.
This a concern with respect to one of the product that has been purchased by us which is having lot of issues frequently and is attended by many mechanics but the issue is not resolved at all we are user of hitachi’s products before also and other brands like lg and samsung which are again purchased from croma but those are working fine from day one with minimal maintenance’s.br...

I have escalated multiple times... The floor manager jyothi is unable to handle this issue.. How difficult is it to contact the installation agency at your end and resolve this issue?

The installation agency have made one or two calls in the past and would log as "not reachable". The number they call from cannot be used to contact them back. Inspite of several requests made to jyothi i am yet to get the contact no of the agency...

I have purchased refrigerator(Side by Side model) from Croma (product also belongs to Croma) on date 17.03.2019. Now refrigerator having issue in temperature/cooling (i.e Freezer not set the Ice and not cooling properly ) since 5 days (i.e From Date 26.08.2019). Accordingly i have raised complaint on 27.08.2019 to Croma customer care (Complaint no.MUM270819FS00533 ) and request them to resolve issue as early as possible because my frigerator...

I have purchased croma washing machine from croma electronics with extended warranty for 1 + 3 total 4 years. Now my washing machine has stopped working since 01-july-2019; for which i made request for repair with croma call centre and they provided me request number mum120819ew00065. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the issue. Every...

This is regarding unsatisfied customer experience from my side. Purchased hp-pavilion 14-bf118tu
On feb-2019

Hp laptop is under warranty period till now.

After 4 months laptop has many issues.
1. Laptop switched off, not showing any charging indicator.
Contacted croma customer service, they somehow repaired again and handover laptop after 2 weeks.

2. Second time again faced...

Dear support,

This is regarding the invoice# sla[protected] dated 17/10/2017 purchased from infinit limited trading as croma, vashi, navi mumbai.

The subject applaince is not working and after repeated follow up at the outlet and through customer care there is lack of support to resolve the problem.

As esteemed organization i am expecting chroma to be more customer centric and help to resolve...

I buy the phone motorola one power at croma store, Banjagutta, hyd with one year warranty by pay Rs.13999 . it was stop itself after 4 months.
before it has heat and touch problem but not much. but i used like that only as its working some better and need for office work to login(app installed init which is used to get authentication pin).
i gave phone to croma store, LB nagar, hyd with the complaint. when i gave no damage...

Hi this is sumeet pujari from hubli karnataka, i have purchased an mi band 3 from chroma store on 1st of august 2019. And soon after 15 days which was 15th august i faced an issue with the band of not getting charged, so i visited the chroma store to complain about the problem, and they took some time from me to get it fixed, and they did so, and i collected the band from the store after 3 days which was on 18th august, but the baddest thing...

Hi officials,

This is pravin malviya and my register number is [protected].

I had purchased waching machine (Product name - tata croma 6.5 ltr fully auto washing machine) from croma on 26.05.2019 and its been around 4 months. I am facing issues with the machine from the date of purchase.

Till today, 8 to 9 technical person has visited but still i am facing the issues.

I had personally...

Brand new laptop took 5-6 minutes to start up. Applications installation took more than 3 hours! Basic applications like ms office is literally taking more than 5 minutes to start. All this is happening when the wi-fi connection in home is working fine and four other devices are connected to it and all are running fine. I completely fail to understand how can a brand new laptop be so slow??!! Please facilitate an exchange for this laptop....

Invoice no - sle004ec1084575

Croma manager,
Oberoi croma goregoan east
Mr chiranjeev shetty.. Croma manager

Note: m raising this complain twice it’s means not issue is getting resolved

I have been visited in your store on 4th and 5th june for laptop query and on 6th june have purchased laptop hp while purchasing the laptop i was very clear to the sale executive that i wanted...

Dear Sir/ Madam

This is to bring in your kind attention that I have purchased LG SEMI 7.2 KG washing machine from your esteemed store in 10th April 2016 and has availed two years extended warranty. For your reference bill has been attached with this mail.

Now the product is not working properly, not able to retain water. So I made a service request to your customer care on 29th July 2019 under extended warranty...