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Croma Complaints & Reviews

3.8
Updated: Apr 18, 2026
Complaints 3316
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2335
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Croma reviews & complaints page 86

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P
Pooja Malvi
Apr 23, 2020
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Address: Bhayandar east

As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds. This is my 3rd time purchase of croma tv. I have purchased croma smart tv 2 times before also and both the time it has turned faulty in few months of purchase and now even this tv is not working within few months of purchase.
May 24, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hello Pooja, we request you to reach out to us at [protected]@croma.com for further assistance towards the resolution of your concerns.
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    जाट Kapil chaudhary
    Apr 21, 2020
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    Address: House no.86 shanti nagar colony behind gulmohur garden Rajnagar Ex. Ghaziabad 201017

    My croma led not working i have facing problem..
    Hi, we trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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      Sreemanti1
      Apr 15, 2020
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      I have placed a mobile prepaid order cancellation request on 13th of April.But no one is replying to my mail nor is the customer care helpline effective.I paid through my credit card if the refund doesn't return to my account on time I will be charged.I need the cancellation and refund initiation to be processed immediately
      Hi, we trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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        DeepanshuArya17
        Apr 13, 2020
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        Address: Dwarka, sector 12 new delhi

        I have purchased Iphone 11 from Croma sector 12, Dwarka on 2nd November and paid through HDFC card. I was told that i will receive 6k cashback in 120 days and I haven’t received yet.
        I can add even after 130 days now, I haven’t get my cashback in my account.
        Hi Sir, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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          Pradyumna Rams
          Apr 13, 2020
          Resolved
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          Resolved

          delivery option change to store pickup without notice.

          I had ordered a smart phone on 12th april 2019 with the option of home delivery by 21'st april (It was the only option for my location in bangalore). And i got the first invoice as home delivery. But the next day it turned to store pickup without my consent or prior notice.
          I would like croma to resolve this and get it back to home delivery as i can't engage in store pickup. Home delivery was the only option available at checkout...
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          vasanthnagarajan
          Apr 2, 2020
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          Resolved

          Address: Whitefield Bangalore

          I have purchased a samsung tv from croma whitefield innvoice number sla[protected]. I was ready to pay full amount for the tv but the salesman forced me to pay with axis bank credit card with interest free emi option. I was told that the interest part will be credited back. He also said that there is a cashback offer and i will get rs 6600 cashback in 45 days. It is more than 3 months and still i have not recieved any cashback. Even they have charged emi every month with interest. They forced me to take interest free emi which was fake and cheated with cashback promise of 10% this is absolute cheating innocent customers. I am attaching the innvoice here.
          Aug 6, 2021
          Complaint marked as Resolved 
          Croma customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2020
          Croma Customer Care's response
          As per the update received from the concerned teams, customer has received cashback on 20/06/2020.
          Hi, we are open to help you! Please provide us your contact number and we will get back at the earliest.
          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            anujpandey785
            Mar 23, 2020
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            I received a bill invoice from croma kurla when i purchased this laptop on may 20 .But on the bill there is no service tag number without which dell wont provide me any customer support. Croma helpline won't receive my calls.
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              Shivanand@jhaje
              Mar 22, 2020
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              Address: Unity one mall rohini, near rohini west metro, New Delhi, Delhi, 110085

              I have made a purchase from croma a lenovo laptop, pf168v3q, according to croma representative. It has 1 year warranty and i came out of the store, after 7 months it started creating issue i decided to sell it on cashify so executive came amd told its out of warranty. As per lenovo website croma representative cheated on my by showing that warranty is 12. Months left but it wal preactivated. Now laptopt is not working proper as it seems like opened earlier used when found non functional, was refurbished by croma and re sold to me.
              May 16, 2020
              Complaint marked as Resolved 
              Croma customer support has been notified about the posted complaint.
              Verified Support
              Apr 15, 2020
              Croma Customer Care's response
              Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                A
                AshishSingh4145
                Mar 21, 2020
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                Address: Croma, Aditya mall, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014

                Bought an iron from croma with extended warranty service, which needed to be replaced due to some issues. Then received new same product, but when that product also got issues then at the time of fixing, i was charged with service charge and that service charge is not being reimbursed by croma saying extended warranty is expired at the time of product replacement.

                This was not informed during first purchase and during replacement also.

                This seems to be the money earning business in such a way... By selling defected item and expiring extended warranty at the time of replacement.

                This needs to be heared as not enough information is provided at the time of purchase. And now service charge is not getting reimbursed.
                May 17, 2020
                Complaint marked as Resolved 
                Croma customer support has been notified about the posted complaint.
                Verified Support
                Apr 15, 2020
                Croma Customer Care's response
                Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
                Your croma service executive is going to service my AC today but it's been whole day he even didn't call me, or didn't service my AC and all the time I called service center your executive is told me he is on the way?????
                Where is he missing,
                If you guys find your own service executive plz let me know,
                Thanks and regards
                Rahul
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                  Sumit Maini
                  Mar 16, 2020
                  Resolved
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                  Address: 64 sant nagar near east of kailash new delhi 110065, New Delhi, Delhi, 110065

                  महोदय जी नमस्कार
                  मैं आपसे निवेदन करती हूँ कि मैंने आपके croma store Nirman Vihar, Delhi से दिनाँक 20 अप्रैल 2018 को एक chopper with all accessories लगभग रुपये 2200/- का खरीदा था
                  जो कि 6 या 7 महीने में चलती हुई मोटर जल गई
                  अब मैं आपसे अनुरोध request करती हूँ कि मेरे में एक नई chopper खरीदने की क्षमता हिम्मत नही है मेरा आपसे हाथ जोड़कर प्राथना हैं आप अपने croma स्टोर से मोटर ठीक करवा देवे
                  मैं आपकी regular customer हूँ और मैं East of kailash croma centre में ठीक करवाने गई थी यह Centre मेरे घर के पास है, मै संत नगर ईस्ट ऑफ कैलाश में रहती हूँ
                  यह मेरी मम्मी ने मुझे बैसाखी पर Gift किया था जो की मेरी मम्मी nirman vihar में ही रहती हैं
                  यह product warranty में है अभी, मैं croma centre east of kailash में गई थी ठीक करवाने, उन्होंने कहा है कि नया product लेने पर 210/-रुपए का discount मिलेगा
                  में आपसे यह कहना चाहती हूँ कि warranty सिर्फ़ लिखते है या किसी को देते भी है
                  आपसे request हैं आप मेरा product ठीक करवा दीजिये आपकी मेहरवानी
                  इस mail को अति आवश्यक समझा जाये आपसे उम्मीद रखती हूं कि आप कुछ अच्छी तरह से न्याय करेंगे
                  भवदीय
                  sheena maini
                  [protected]
                  May 19, 2020
                  Complaint marked as Resolved 
                  Croma customer support has been notified about the posted complaint.
                  Mar 16, 2020
                  Updated by Sumit Maini
                  महोदय जी नमस्कार
                  मैं आपसे निवेदन करती हूँ कि मैंने आपके croma store Nirman Vihar, Delhi से दिनाँक 20 अप्रैल 2018 को एक chopper with all accessories लगभग रुपये 2200/- का खरीदा था
                  जो कि 6 या 7 महीने में चलती हुई मोटर जल गई
                  अब मैं आपसे अनुरोध request करती हूँ कि मेरे में एक नई chopper खरीदने की क्षमता हिम्मत नही है मेरा आपसे हाथ जोड़कर प्राथना हैं आप अपने croma स्टोर से मोटर ठीक करवा देवे
                  मैं आपकी regular customer हूँ और मैं East of kailash croma centre में ठीक करवाने गई थी यह Centre मेरे घर के पास है, मै संत नगर ईस्ट ऑफ कैलाश में रहती हूँ
                  यह मेरी मम्मी ने मुझे बैसाखी पर Gift किया था जो की मेरी मम्मी nirman vihar में ही रहती हैं
                  यह product warranty में है अभी, मैं croma centre east of kailash में गई थी ठीक करवाने, उन्होंने कहा है कि नया product लेने पर 210/-रुपए का discount मिलेगा
                  में आपसे यह कहना चाहती हूँ कि warranty सिर्फ़ लिखते है या किसी को देते भी है
                  आपसे request हैं आप मेरा product ठीक करवा दीजिये आपकी मेहरवानी
                  इस mail को अति आवश्यक समझा जाये आपसे उम्मीद रखती हूं कि आप कुछ अच्छी तरह से न्याय करेंगे
                  भवदीय
                  sheena maini
                  [protected]
                  Verified Support
                  Apr 15, 2020
                  Croma Customer Care's response
                  Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
                  Display dim

                  [protected]
                  Murugavel Rajan's reply, Mar 7, 2020
                  Croma TV is not working in display
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                    B
                    BWR
                    Mar 13, 2020
                    Resolved
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                    Resolved

                    Address: E-150, Saket Road, Saket, New Delhi 110017, New Delhi, Delhi, 110017

                    I purchased an o'general asgg18cgta 1.5 ton 5-star inverter split ac from the croma store at e-150, saket road, saket, new delhi 110017, on 16th february 2020.Â

                    Through croma, the ac was finally installed by a technician from the authorised o'general service centre in manglapuri, on 7th march. The technician who came to fit the ac did a very sloppy and careless job. Firstly he made a large jagged hole on the side of the machine, and then he installed the fixing plate about two inches incorrectly, without aligning the ac to the hole that had been cut in the wall. The wall cutting was done exactly as marked by an experienced mason, and even when the people present pointed out to inshat ahmed that he was fitting the ac without aligning it to the hole - the mason was standing there ready to make any cutting adjustments - the technician took absolutely no notice of what they said and hurriedly went ahead with this dreadful fitting. He said he was in a hurry to go somewhere else. This means that the ac does not fit neatly - it is sticking out from the wall and there are pipes clearly visible inside the bottom of the ac! These facts can be clearly seen in the attached photographs.

                    After i complained about the large jagged hole in the side of the ac, another technician came on 11th march, and replaced the piece of plastic that had been broken. However, they did not fix the incorrect positioning of the ac so that it fits flush to the wall. It looks horrible, and is a dreadful example of how an ac should be fitted! even the wires on the compressor outside look a mess.Â

                    This faulty installation is not acceptable. The fact is your technician did a very sloppy job and did not instal the ac correctly. I am raising a serious complaint about this and demand that the ac be correctly installed. please see the attached photographs.

                    Please treat this matter as urgent. I purchased the machine for my mother’s bedroom - she is nearly 91 years old and having removed the earlier one, she is now without an ac.
                    May 18, 2020
                    Complaint marked as Resolved 
                    Croma customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2020
                    Croma Customer Care's response
                    Hi, we regret the inconvenience caused. Thank you for sharing your details with us, we will coordinate with the concerned teams and update you soon. You can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                      Pranvi Shinde
                      Mar 13, 2020
                      Resolved
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                      Resolved

                      Address: Fatima nagar, 411036

                      Hie this is mrs avachar. We have purchased a fridge from croma on monday. Which has not yet been delivered. But that is not my problem the problem is the executive is not even interested in replying or answering the calls. He is disconnecting the calls not even answering the messages. This is not the way to deal, and this is not the 1st time last time when i purchased the tv was a same experience tv wasn't delivered on time. Pathetic service ever.
                      I have to go out of town tomorrow won't be available for next 2 days.. Also we both are working can't be instantly available for delivery whenever these people call... They don't even have ethics of informing the status of delivery...
                      If you people don't need business why test others patients close your shop n enjoy
                      May 16, 2020
                      Complaint marked as Resolved 
                      Croma customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 15, 2020
                      Croma Customer Care's response
                      Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                        N
                        naikbhavin
                        from Surat, Gujarat
                        Mar 12, 2020
                        Resolved
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                        Resolved

                        I had placed an order (#[protected] for croma 1 ton 3 star inverter ac (Model # crac7556) on 05/03/2020 and the delivery date was committed 12/03/2020. As per the status updated for my order on croma wesite on 06/03/2020, the order was handed over to logistics partner (Bluedart) vide awb # [protected]. I had also received invoice and delivery challan for the order. When i tracked the awb on bluedart website, it was showing no tracking. I contacted bluedart and enquired. They replied me that the order has not been still handed over to bluedart by croma. I have been making follow-ups with croma for last 5 days, still there is no rsolution from them. My order seems lost somewhere, but croma is neither accepting the fact nor arranging second delivery against my order. They have only one answer that "our special team is working on your issue".
                        I am still waiting to receive my order delivery. Croma can arrange delivery through their local stores nearby my city but they are also not willing for it. Seriously i have never faced such issue with any other shopping sites. I placed order for the first time on croma and faced this issue. I insist croma to deliver the order anyhow, by any means today as per the committed date or pay me the compensation for wasting my time and efforts and for blocking my money. I want the delivery today anyhow and croma must arrange delivery today through their local stores nearby my city.
                        May 18, 2020
                        Complaint marked as Resolved 
                        Croma customer support has been notified about the posted complaint.
                        Mar 13, 2020
                        Updated by naikbhavin
                        Croma did not respond to my complaint and still the order is not being tracked. I am not getting delivery of my order. Now I have started sharing about the blunders of Croma on Facebook, whatsapp and other social media.
                        Verified Support
                        Apr 15, 2020
                        Croma Customer Care's response
                        Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
                        THAT THE REMOTE OF television of 124cms LED of LG purchased on 24/09/2019 Having item code 211269 from croma at sector 26 chandigarh in name of neha goel please exchange the remote

                        Neha goel
                        M [protected]
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                          ShubhamDixit1980
                          Mar 11, 2020
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                          Address: Yelahanka, 560064

                          I bought an lg front load washing machine on 9th mar 20 for close to 35k and was delivered the same on 10th mar at 9:30 am. When we opened the machine door, we could see the seal is worn off.

                          I am looking for a replacement at the earliest please as this is very upsetting and completely unexpected from croma. The product to be shipped must be shown to custiomers at the outlet rather than simply sending any defective product without a quality check.
                          May 19, 2020
                          Complaint marked as Resolved 
                          Croma customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 15, 2020
                          Croma Customer Care's response
                          Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                            Vaibhav29988
                            from Pune, Maharashtra
                            Mar 10, 2020
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra

                            I have bought hitachi tv from croma aundh pune store on 22nd feb 2020. Since i wanted delivery in sindhudurg where delivery was not available, i asked them to get product available in goa branch. Manager agreed in 3-4 days product will be available in goa store. Post that after 2 week i got call from croma aundh that tv is available in goa branch. My relative visited croma goa 3 times but tv was not available then i called croma aundh one person said it's available in goa store but some issue with billing so they can't give. Another manager said tv again dispatched to pune and it's not available in goa. No one is giving correct answer. It's been more than 2 weeks not i have not received tv on their own store when i paid full amount 2 weeks back.
                            May 16, 2020
                            Complaint marked as Resolved 
                            Croma customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 15, 2020
                            Croma Customer Care's response
                            Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                              Keerthana12345
                              Mar 5, 2020
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                              Resolved

                              Address: C9, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, Chennai, Tamil Nadu

                              Product: Lenova laptop
                              Cost: 20, 000

                              Ordered Date: 11th Feb 2020 - Online payment was also done on the same date.

                              Product delivery date was on 17th Feb 2020. I didnt receive the product on delivery date and NO PROPER update from croma Team

                              When called customer service they said product not available . so i requested for order cancellation.

                              From 17th Feb - 27th Feb (10 Days) - I was continuously following up with customer service team, then finally on 28th Feb 2020 received a call on Confirmation of refund has be initiated and same will be processed within 5 days.

                              Even after 5 days amount was not refunded and again called customer service they said that we have already forwarded the same to accounts team and they will send remainder again today.

                              When the product is not available they shouldnt have deducted my amount or showcased in online. Why this happened??????????????????

                              Why refund is taking so much time????????????

                              Poor customer service...!!!
                              May 17, 2020
                              Complaint marked as Resolved 
                              Croma customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 15, 2020
                              Croma Customer Care's response
                              Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                                Anita Sunilkumar
                                Feb 25, 2020
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                                Resolved

                                Address: Lenyadri CHS Ltd, F 102 , Plot No. 8 & 9 , Sector - 19/A , NERUL ( E ) , Next to Alaknanda CHS Ltd, 400706
                                Website: CROMA

                                Since the last two months I have been complaining by calling in your Customer care centre that the display of my washing machine is not working however so far none of the Technicians are able to resolve the problem and the complain is not attended properly with utter poor services from CROMA due to which I am suffering a lot . Machine is under warranty period .
                                May 19, 2020
                                Complaint marked as Resolved 
                                Croma customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2020
                                Croma Customer Care's response
                                Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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                                  Rakshit Mudgal
                                  from Noida, Uttar Pradesh
                                  Feb 25, 2020
                                  Resolved
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                                  Resolved

                                  Address: 122018

                                  Dear sir,

                                  I buy a onw plus wrap charger from croma on 24 feb 2020 in 3 hours delivery when the charger arrives i plug in my phone in this charger then i come to know my phone mother bord is damaged so i dont jave any use of this charger, i acll thier customer for return of the product they said they cant do this. What kind of return policy it is?
                                  Apr 2, 2020
                                  Complaint marked as Resolved 
                                  Croma customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 27, 2020
                                  Croma Customer Care's response
                                  Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
                                  Purchased 04 nod air-conditioner on 17/01/2020.made payment as conditional advance that balance payment may be done at the time of delivery that is 28/02/2020.
                                  Today somebody call me and told me that due to nonpayment of balance they refund all the amount to my account.
                                  Meanwhile no any type of communication between us.
                                  Invoice no[protected]
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                                    parnil pilane
                                    Feb 24, 2020
                                    Resolved
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                                    Address: 411033

                                    Hi,

                                    I purchased jbl 3.1 sound bar from croma pimpri pune on 16th feb 2020. The sales guy told that the display piece is only piece available and hence it is discounted.

                                    Since, i didn't find and issue with the product i agreed and purchased the same. However, they said the original box is missing at there store, they just rapped in plastic and delivered. But they never told me that all the accessories provided by jbl is available with them or not..

                                    The optical cable and hdmi cable was not provided and i was informed that jbl doesn't provide the same.

                                    When the installation guy from jbl came for installation, he said jbl do provides the hdmi cable and optical cable. Hence, when i visited the croma pimpri to get the hdmi and optical cable. The sales guy (Mahesh) told me that they don't have the same and refused that he said jbl doesn't provide the same.

                                    When i spoke to his manager, he said we trust our employee and he is sure that he has not given any false commitment.

                                    This is not just about the hdmi and optical cable. These guys have broken my trust on croma. If this issue is not resolved i'll share this incident with all my friends, family members and will advise to not by anything from croma going forward. Also, i'll post the same on social media.

                                    I hope i'll get a resolution on this.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Croma customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 21, 2020
                                    Croma Customer Care's response
                                    Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns
                                    Poor service croma tell me 48 hours installation my fridge but now after 3days and now he call me 8pm sir i come now
                                    Bobbzz's reply, Feb 18, 2020
                                    Baramati Croma poor service
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                                      palak chugh
                                      Feb 19, 2020
                                      Resolved
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                                      Resolved

                                      Address: Ambiance Mall, Gurgaon, New Delhi, Delhi

                                      This is the worst experience that one can have from croma retail.
                                      I bought a nokia 6.2 phone on 14th february 2020 from croma ambiance mall gurgaon.
                                      At the time of sale the sales man opened the box and showed the phone and repacked it again. After reaching home the phone never turned on and i directly contacted the sales person about the same.
                                      Next day i took the phone and submitted it to the store.
                                      There is no response from the staff responsible. Even after several calls, they dint have any update about the phone. The whole staff including the store manager is transferring the calls to the further responsible person.

                                      It's height of waiting and calling. I request the concerned authorities to take action and apply for refund or replacement of the product.
                                      Even after 5 days of purchase, i don't have any information and any update about the product.

                                      Regards,
                                      Palak chugh
                                      Mar 27, 2020
                                      Complaint marked as Resolved 
                                      Croma customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 24, 2020
                                      Croma Customer Care's response
                                      Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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