Croma Complaints & Reviews

I had bought carvan from chrome last year. As soon as the year end the product stopped working (Bof040819fs00163). After filing a complaint technician came he told me a wrong price for the replacement of a part, later the price was increased! Neither did croma or the company is taking responsibility of this, without my consent they closed the case....

I purchased croma arctic t/cooler 29 l on 2nd of april 2019. Every now and then there is issue in the cooler. Till now it worked only for 20 days in these 4 months. Apart from that there technician are fraud. They do not come to house for repairing and sending message as your request has been resolved.

Problem 1: april
I got to know a day after delivery that the cooler is not absorbing water as it was not throwing cool...

We purchased philips mixer grinder hl7707 hullfish 750w from chroma store (Store id - a042). On first day of trying to use the dry grinder to grind coriander seeds, we witnessed extraordinary noise. The seeds were also not ground. The blades seemed blunt. We took the product back to the store and asked for replacement of faulty machine or refund. But we were told that the refund or satisfactory replacement not possible since the product was...

I bought this product from croma phoenix market city mall unfortunately i am really not happy with the kind of service offer to me from customer service to store...
I didn't get proper reply from croma customer care they didn't knew if i can exchange the defective product or no after 20 min of discussion and multiple call i got through store number at kurla spoke to manager there he said go to nearest croma they will do the return...

Worst service ever experienced in cash payment purchase..

Baught refrigerator and washing machine in cash yesteradh with assurity from croma that you will get delivery tomorrow..

Called thrice since 3 pm today but no any update.

So lucky i am that croma store manager discussed with me and said that he qill check and see how unlucky i am that disconnected the call.

Sr[protected]br...

On 1st aug i bought croma e vouchers from croma website total amount of 29500 rs. But still not received any mail,
[protected],[protected] order no.
Try to contact ccare and also try to contact via direct message on twitter but as usual they giving fake promise..

I purchased this because i want to buy new mobile i need in urgent because i don't have any mobile.
But croma not help me
Many times...

Your customer care representative does not give proper information and disconnected the phone twice today.
He told no such products available in croma store.i asked him to give me description of products but instead of checking about it he disconnected the phone. This is not proper way to behave. So please look into the matter and also let me know about it
Thanks a lot
Dinesh pethani...

I was purchased scullcandy bluetooth headset after 1 month near by burds plastic was damaged and near by 3 months used bluetooth device was not working 1 side visit croma store customer service desk said that to go service center very bad customer service
Its 5000 rs bluetooth i think croma and bluetooth both are not worth to shop in croma very bad experience today...

Purchased croma m/w solo20l crm2025 @ secu-newvikrampuri-a149 in the name of krishna kumari p on[protected]

Glass plate (Turn table) broke, a complaint was lodged on 08 july (No. Hhd080719fs01095)
We were assured that it will be delivered at the earliest

Received a sms saying complaint has been resolved on 17 july

Again complained same day after a couple of hours (No. Hyd170719fs01095)br...

I have purchased a hp laptop from croma ambience mall vasant kunj on 20 jul 19

They handed over second hand laptop

On being reported the matter they exchanged

As per offer they told u will get a sleeve with laptop on 21 jul

However they called me four times to there showroom and denied sleeve with one or the other reason

When i contacted the store head he told me...

Dear sir,

I have online purchase kent ro grand plus through croma site on monday the[protected], vide your tax invoice no. Sle004ec1101359. I have seen your advertisement for online purchase on monday by paytm will give 5% cash discount. And hence i had taken online purchase on monday. But till date i have not received the discount from paytm. Why you are giving such type of adv on your online purchase.

Please...

Hi,

Myself mahendra ghag from thane, i am trying to buy one samsung mobile worth 19500 from croma outlets against 2 gifts cards each worth 10000 rupees.
The croma salesman is denying the transaction saying only card could be used against one invoice and they cant club 2 cards. This is harrassement and not acceptable.
Can i get the requisite answer and solution my problem?

Mahendra...

Hi, I have purchased a Juicer of Croma brand almsot six month back. One of the plastic top cover damaged. I have visited Croma store (Growels' 101, kandivali-East, Mumbai) and informed that i would like to purchase this part. The part was not in stock, so customer care informed me that they will check and revert back in week. No response in that week and after follow-up i understood they don't have part available. They said they will check...

On 29.06.2019 i visit at croma store (Century bazaar mumbai) with my laptop because of difficult to find to open laptop screen. I told the croma staff mr akash ashiyani (Sales persone) that i have purchased laptop from your store from last 1.5 year and now difficult to find to open laptop screen. When we going to open that time we found some gapes on screen plate.
I all ready told him the problem but by croma staff mr akash ashiyani...

My college supplied us with tata croma tablet in 2015 after finishing 2 years of our course my tablet stopped working.
So i visited tata croma store near me.
They told me that it can't be repaired as it's outdated model.
Almost every student in my class has this complain.
Please take action against my case and help me repair this tablet or please give the replacement....

As i purchased my hp 15g-dr0006tx laptop on 25th february-2019 from croma store himalaya mall-ahamdabad. My issue is the bill of my laptop is totally vanished out. So i want to get duplicate bill. Nowdays my machine is showing me some issues. For authorised service from your croma store i need my bill. So i request you to solve this problem as soon as possible....

I have purchase lg tv around one month ago from croma, preet vihar... And during purchasing sales man have offered me no of offer like

1. Exchange of crt tv under lg scheme

2. I will get gift voucher from croma with in one month

3. With in 3 months i will get 5℅ cash back from hdfc...

But still tv has not exchanged and still waiting for gift voucher... It seems croma just for...

I purchased a macbook pro laptop on[protected] and on the bill a 5% cashback within 150 days was mentioned. Till date no cashback has been received. On calling customer care, they keep telling me to wait, the cashback will be posted. This is shameful on part of croma since I have been a loyal customer of theirs. I could have purchased my laptop online but I preferred croma but in return am feeling cheated.
Regards, sumeet shekharbr...

I had ordered ideal refrigerator stand from croma.com; that has 4 parts for assembly but in the courier i received there are only 3 parts received - 4th rod is missing. Further nutbolts for assembly were also missing so this product was returned to croma vide following details (Complaint no. Sr[protected]; order confirmation[protected]. Post that on 2nd july that replacement was provided but again with bigger size stand,
My order...

Dear sir/ma'am,

I had recently purchased an lg led 109cm 43uk6360 uhd/4k (Item code: 211273) on the 7th of july 2019 and with invoice no. Bearing - sla[protected]. I was assured a delivery date of 8th july 2019. I have always had a pleasant experience with croma but today was the worst. I was assured a quick delivery however that was not the case. Despite frequent follow-ups my interactions with the croma personnel a mr....