Croma Complaints & Reviews

It was the biggest mistake of my life to buy products from a CHROMA store. Product was delivered on Feb 03, 2020, and no installation has happened until today. When I called on Feb 06, 2020, I was told that they forgot to raise an installation request. WOW! I confirmed my details, and told them that the installation was supposed to happen to a new address. That lady took down my new address and assured that the installation would be 100% done the next today. To my surprise, no one came the next day as well. I called CHROMA customer care on Feb 09, 2020 atleast 3 times and I was assured of a call back and installation the same day. This time I was not surprised that no one called back as I had understood CHROMA's pattern of lying to customers and their utterly unethical customer service. When I insisted on speaking with a Supervisor, one representative put me on hold without asking my permission. Just Brilliant Chroma! I would make sure to spread this word on the internet now. Thank you for nothing.

Havells geyser (Instanio) not heating within barely 2 months of its purchase. Despite repeated requests & complaints at both havells as well as croma customer care, there is absolutely no action in last 1 month. We feel cheated & harrassed. You also sold us 2 yrs extra warranty & not able to provide service in 1st year itself. How will you convince customers like me from not going to consumer courts & stop buying from you?

Bill # aia[protected] dt. 3/11/2019
From croma, iskon square, sg highway, ahmedabad.

Invoice No. SLA[protected], 15/01/2020
Croma, DeepKamal Mall, Varachha Main Rd, Sarthana Jakat Naka, Surat, 395006

when we unwrapped packing we found damaged Morphy Richard OTG Oven When we took delivery The sales person didn't showed me by opening that package because they had no enough staff that time and he assured me that the Oven is in good condition no need to worry, we where also in hurry because we had to reach in a marriage function and give that gift so we didn't insist to open whole package, it was transported in car on back seat and had no any damage during transportation, it was gift wrapped but when our relative opened it it was damaged. but now i got call from croma that we can't do anything

OTG Oven is at our home Address : B 801 River Heaven motavarachha River Front Road, Mota Varachha, Surat

Please note that as you know we didn't check it during taking delivery because we where in hurry for marriage function

Hi,

Since the purchase for two days printer was working fine, then after printing 2 sheets the cartridge error displays and asks me to remove the cartridge and insert, after doing this also the error keeps on occurring and I am not able to print my documents and is kept in pending. This is very disappointing as the new product delivered itself is having the issues. Please help me with this issue or please replace this printer with a new one as I am not satisfied with the product which is delivered.

And I have opted for the extended warranty offered by CROMA due to the trust which I had on your organization, But now it's hard to believe this.

Registered Mobile Number: [protected]
Product Purchased Date :[protected]:22 PM
STORE: CROMA Blore-Banashankari-A073, Bangalore-560085, Karnataka-29
INVOICE NO : SLA[protected]
CROMA EXECUTIVE : ANAND R
Please do the needful.

Purchased a room heater on 18th december
After running it for 48 hours it didn't make any change to room temperature. So i contacted croma within 2 days of purchase to get a full refund or replacement. Croma care instead sent a technician. Technician came after a week of me filing the complaint. Technician repaired a brand new product and requested me to keep it running overnight. It didn't work. So i called the technician and he told me to send invoice on whatsapp and he will escalate it further. Ten days passed no body contacted me so i contacted croma and to my surprise croma had closed the ticket without even contacting me.

Now for past 5 sahab am contacting croma and being pushed away with a promise of follow up call. This pathetic service.. I need my money back. No repairs or replacement i need my money back

Invoice no sla[protected], time stamp:[protected]:49:54
Item code 207378
We have been informed on the date of purchase that the cash back applicable on hdfc cards payment.
Kindly look into the matter that till the said card account has not been credited the cash back offered. Nfiniti retail limited trading as croma

Tax invoice

Bhopal-db mall-a192

Lower ground floor
Call us on : [protected]
Gstin : 23aaccv1726h2zl
Customer region : madhya pradesh-23
Customer gst : na

Invoice no: sla[protected] time stamp: [protected]:49:54

Till no: 1 created by: suraj uike

Customer
Name: ankit gupta
[00]c-002 tower 3prbhatam hights raisen road gopal nagar bhoap oriyantl colleg sonagiri

Products:
Item code item description tax code qty. Rate amount
207378 lg w/m tl 6.5kg t7581nddlg slv yy/yu 1.0000 20790.00 19750.50
Hsn/sac :8450, installation required : y, demo required : y

Delivery type : home delivery, delivery date and time:[protected]:00:00

190401 croma qc promo card 2015 zx/zx 1.0000 0.01 0.01
Hsn/sac :998599, installation required : n, demo required : n

Delivery type : self pickup, delivery date and time:[protected]:00:00

Total amount.: 19750.51
Payment:
Type name number authorized amount
Card payment r santhi / 7670 19750.51
Total amount paid: 19750.51

Tax summary:
Tax type tax code tax rate total amount tax amount
Cgst yu 9.00 19750.50 1506.39
Sgst yy 9.00 19750.50 1506.39
Cgst zx 0.00 0.01 0.00
Sgst zx 0.00 0.01 0.00
Total tax amount: 3012.78

I am trying to get my hands on the latest iphone but it's not available at the croma retail near me. I have purchased all my electronics from croma retail and their services are extremely good but as of now, i am not able to get my hands on the latest iphone. I want to purchase it asap from croma retail only. Do let me know when it will be made available.

Purchased refrigerator on 24th dec'19, item delivered on 26th dec'19, demo completed and it was switched on on 27th dec'19 but refrigerator didn't started cooling till 28th dec'19 morning. Complaint to croma on the same day. Till today 08th jan'20 didn't get any solution of replacement.
Daily have to follow-up for any solution and daily i am getting an update that i will get update and solution within 24 hours but since last 4 days no solution provided.
Kindly help.

We have a croma water dispensed want to do service for dispenser please confirmed us your servicing charges and when will be your person visited at your office.

Kindly reply us whats your servicing charges.

Our company is in mulund west address : 89 unique indl estate 2nd floor near jawhar talkies mulund west 400080

Before visiting at our office please confirmed us charges and call us for more infirmation.

I purchased this product (E-faber hood tratto plus bk ltw 60) on[protected] from croma aundh pune and still i have not received it.
Every time i call them they just say we will update you and still we have no updates. I have already paid them full money and they promised to deliver in 2-3 days. They not resolving my issue and they have no idea about the product.

I have brought six Croma Gift Cards online worth rupees total for 8500/- in the year 2019.

The first order was placed in the Jan 20th 2019 for rupees 5000/- and subsequently I have ordered gift cards for the remaining amount i.e 3500/-

Denominations and Cards Value are below:-
1 card worth rupees[protected], 3 cards with rupees[protected] and 2 cards worth rupees 1000/-(2000)
Total worth of 8500/-

on Jan 1 2020 I checked the validity of the cards in the croma website and I was shocked to see 3 cards are expired before the 12 months validity period

Expired cards and denominations
1 Card with 5000/- and 2 cards worth rupees 500/-
Total rupees 6000 worth croma gift cards were expired.I have visited the croma store in Kamkya Bangalore but the issue is not resolved.

This is in regard to an order i place with croma store located in ansal plaza, greater noida (Up). The order was placed on 15th december and full payment was made against invoice number sla[protected].

I was promised that it will be delivered at my home address within 4 days as the stock is available in mumbai warehouse.

I also called your customer support number on 24th december and requested them to file my complaint. They promised that complaint is filed and i will be receiving a ref number on my registered mobile [protected]. But i did not receive any complaint ref, neither someone called me from croma. I am surprised at such a bad customer and after sales support.

Today it is 25th december, 10 days have passed but i have not yet received the order. This was a gift for 24th december and croma has already ruined my experience.

Request you to escalate this matter with senior management at croma customer support for such a pathetic customer support.

Customer name: sagar kumar
Billing address: flat no b 702, sushma urban view, gazipur road, dhakoli, zirakpur (Pin code - 160104)
Reg. Number: +91 [protected]
Company name: croma
Company outlet: infiniti retail - tata group
Outlet address: chandigarh - sec 22b - a080, chandigarh 160022 (Region: chandigarh-04)

Date: 28/12/2019

1st reminder (28 days) from date of issuing complaint letter on 22nd nov'19

Cont...
(Trailing email for online & legal complaint against croma retail - customer care services for the end-user).

For complete details please follow the below link:-

https://entrepreneurmanagers.blogspot.com/2019/12/croma-retail-pathetic-customer...⇄

Regards,


Sagar kumar
Leasing / marketing professional
Voice / whatsapp : (+[protected]
E-mail : sagar. [protected]@live.com / [protected]@gmail.com
Skype id : sagar. [protected]@live.com linkedin : in/thesagarkumar
Facebook / twitter/ instagram : /thesagarkumar

Hi, I was ordered an item on 1st December 2019 to my address. Actually I am new to croma, I have purchased an item worth of 6999 Rupees. I doubted about serviceability to my address so I have called customer care and asked when will you ship my item? they said expected delivery date is 8th December so please wait until the last date. ok, meanwhile I have checked about the status of the order like shipped or any other details but still nothing. days were gone I have called on 9th about my shipment. they said your item was returned to the seller because of an unserviceable address. then I asked them if my address is not serviceable then you should cancel or you should inform within 3 to 4days after I placed an order then how could you say now? they said sorry sir that is another department. Ok, I said ok please cancel my item and refund my money back. they said ok we will cancel, now today date is 16th December 2019. and meanwhile, I have called several times to cancel an item, every time they are saying the case was escalated please wait 10 more days. I am really surprised are they doing business or fraud? even a small seller can cancel any item in a single day but the big company still doesn't have a cancel option on site or no immediate action to cancel. I just called them about this they said the same thing 10 more days, I don't know what I have to solve this. I am writing this to please avoid fraud from Croma. I am submitting some evidence of my case please check it thank you.

My croma tv is not working since last three or four days, when i start my tv which is i using connecting with wifi the error showing me "this action is not required" and my multiscreen system (Mirror screening) is not working properly, so how can i use my tv. Please help me as soon as possible. And send a technician to solve my problem which is given u.. As soon as possible

How your company delivery new led tv in plastic bubble rape. Who responsible if have received damage by delivery
Requesting you to give me in mail we have delivery tv in bubblerape dt 14/12/2019
Any damage will be reponsible by your side.
Invoce no-sla[protected]
Item no-217897

We have attach the photo of led tv packing

I have made a purchase of mobile phone under the friday(HDFC) cashback offer from the croma store on 16/08/2019. As per the terms cashback should be credited on or before 16/11/2019.
No official mails or notifications given on the delay still now. On cross verification they are saying its technical fault.
Insufficient customer care service also transferring calls through 3 members.

This is osama ansari ([protected]@gmail.com) i have purchased a samsung a20s phone from croma rcity mall ghatkoper. Inspite of giving all the details that i will be taking this phone abroad as a gift for my family member also specifying the country and strictly assuring about the sim issue, they sold me the product by saying there wont be any problem in using abroad sim and now after coming here i am facing sim issue and embarrassment of giving a wasteful gift as a phone where it is of no use. I am really upset with the croma staff for cheating on this just to sell the product and wants to return the phone and want the money back for this fraud case. Or else i demand a phone with universal sim acceptance. I am deeply hurt with this and file a complaint of this issue. Please revert me on the above mail since i am visitor in other country and cannot share a phone number.

My mobile was given to the chroma jp nagar outlet for repair on monday (25/11/2019), it had only small scratches as per they had mentioned on the receipt. After 5 days they are telling your mobile had liquid in inside and also if open the mobile for repair then you have to pay for physical damage also. I have purchased so many expensive things from them. Cooler, washing machine, mobiles, etc
My mobile is in warranty, they are making the false claim after 5 days and ridiculous service. Please help me on this matter. I have been chasing them from last so many days to give an update on the mobile, they said they are checking it and then they have not event opened my mobile. How to trust this cheaters.
It is harassment to me after 5 days they are telling take your mobile back

On 17_nov, 2019 i have paid amount of 13208.06 via google to croma j p nagar, 2nd phase, bangalore, karnataka. The amount got deducted from my account but croma billing person said its not received but when contacted to google pay they said amount has been refunded back to merchant. So croma has to provide the amount or process to my account and its been 10 days i have not receive back, on calling the toll free number they are telling we will call you back in sometime and no response yet received.