Croma Complaints & Reviews

Purchased o general 1.5 ton ac from croma preet vihar store for rs. 55000/- on 23 may’20. The staff confirmed that they have 5 of 1.5 ton o general ac in stock and promised delivery next day on 24 may’20 at our residence. We followed up with customer care everyday until yesterday 27 may’20 on the pending delivery but all they said that the service request has been registered and we will be contacted shortly.
Today, on 28 may’20, i again called customer care to follow up on the pending delivery and they informed that the ac is out of stock and we should purchase an alternate brand from their store. It was shocking for us and we immediately visited the preet vihar store to check availability. The same suggestion h as been made to us today to purchase an alternate brand. The practices of the store and the organization are highly un-ethical and unprofessional.in this scorching heat, we have been patient for 7 days waiting to hear from croma on delivery but there is no better solution being provided to us.

I had ordered a whirlpool 1.5t ac on 19th march which was delivered on 4th may (Delayed due to covid lockdowns). When installation person opened the product, the indoor unit has body damage. However, it is 29th may and there is no response from croma on replacement.

Hi Team we bought Voltas air conditioner in ramantapur branch on 20.05.2020 in store:
They delivered the product on 22.05.2020..
We are calling continuously to branch manager daily he is telling will send person for installation.But till now we didn’t receive any communication from Voltas.

1-low cooling problem.
2- wire burning smell after compressor cut.
3-motor shaft is having a excessive play & some oil stain on the motors.
4- two days back ac compressor got tripped and whole night compressor not responded.
I have taken extended warranty of 2 years that too a replacement warranty.

But never received any response from them.

Complaint raised on 14th april.20

This is regarding my recent purchase from your company i. E. Philips otg (Invoice no: sle002ec1237565), the product is defective and having major dent at backside, for reference i have also attached the photos, request you to respond my query asap and help to refund immediately and i have also raised complaint on your customer support representative

Details are mentioned below:

Sr[protected]

Its my humble request to go through this concern asap

Regards

Shivam garg

Phone no:[protected]

Purchased room cooler last year only from croma preet vihar. Now in the m/o apr when i open the cooler it's water pump is not working. Bt due to lockdown can't lodge complaint.
Last week lodged with croma. Till now no response from croma.
Their phone numbers are also not reachable or something else, won't able to contact n lodge complaint.

Can't find solution.
Services of croma are worse nd getting worsen.

Dear sir/mam
i am your customer and i want to draw your kind attention towards my problem which I am facing due to Croma ac purchased from your Delhi Janakpuri store on 17 April 2018. I want to tell you that when visited your Croma store to purchase ac I have seen many ac in my budget with good brands but your sales person has introduced me Croma ac with same rate as compare to other brands by introducing me one extra benefit which attracted me to purchase croma ac that they will give me the extra benefit of Replacement Warranty and due to that benefit I have purchased Croma ac and my invoice no is SLA[protected] after purchasing Croma ac I have face many problems like issue of cooling and many other noise problems several times which is resolved also by Croma but I have not complaint but now for m last week my ac is not cooling proper and again types of noise is coming from my ac and then I registered my complaint in crom two days ago and two days back the engineer has come to check the ac and he checked the ac and told me that the cooling coil of my ac has been damaged and he told me it will take 7 days to arrange the damaged part now I am facing lot of problem in this hot summer I have son of 2 year and I am facing a lot of problem I have not got any benefit of replacement warranty I am suffering a lot with my son in this hot summer due to Croma ac a lot now I am very frustrated from Croma ac I don't have any benifit of this Croma AC and I just want to ask you this is the way you deal with your customer trust with very heavy heart I have to say that from now also I will not recomend any one to buy any of your Croma products because Croma has broken my trust now I request you to please either refund my money or replace my ac as soon as possible.

Cashback not credited to my hdfc account for purchasing a tv. It's over 3 months as it's mentioned in the terms and conditions it'll take upto 90 days. But it's still not credited.

My dell laptop was not working and i raise a complaint.. Its been 10 days.. No status of service and even though my laptop

Sorry for the trouble but i ran into a situation (My mistake) where i was unable to use 10000₹ worth of gift card that got expired in jan 2020.

It is really a big loss of me and i am really desperate to look for help and whatever you could do to help reinstate it.

I have raised an incident to customer support croma as well but haven’t received a response yet.

This is a huge amount is really looking forward to get a hope that i will be able to use it.

Hi i was trying to activate my gift card from croma but i got meaaage that cards has been expired, i couldn’t redeem on time, please reactivate below 4 cards value of 4 thousand rupees
# [protected]
# [protected]
# [protected]
# [protected]

Thank you!
Rajesh

Today i went to visit croma based in nadiad gujarat at around 1:30 pm and a security guard restrain me to enter the shop why a salesmen was not available. I told him i’m not here to roam, let me in i’ll see few models of televisions because i wanted to buy a television sony a8g model but he refused me to enter. I’m greatly disappointed with this kind of behaviour and would never allow me to visit the croma again

I placed order from croma in April and the manager promised if they fail to deliever the product I'll get the refund within 7 days. But it's 21st May now. Initiated refund on 13th May but no refund till now. They have not even cancelled the order.

It occurs problem in sound suddenly it gone and suddenly it came and i bought it before 1 month approx. I don't know what is the problem in the led but i want to know that why it is occur nd my led is under warranty so want it's repair or replacement so plzzz do it on urgent basis.

I bought a new laptop dell inspiron 13 7000 2-in-1 and got only my laptop, power cord and the touch screen pen as part of the accessories when i bought it on 10-may from chroma koramangala branch, bangalore.
Meaning there were missing items of the power companion and mobile adaptor.
Please do check and call me on [protected]
I would request you to kindly look into this at the earliest.
Regards,
Suchitra

I have ordered a phone through croma . and the company didnt deliver the product on time. I had to cancel the order because of delay in time. But now they are not processing my cancellation request.

I have cancelled the product on april 24, 2020 for the order id[protected], its being more than 23 days long, i have not received the refund. So worst service provide by croma. When i will get the refund?. I have contacted customer care service many times. But no useful response received still. I have received the mail on may 8 saying that there was a service request created for my complaint by mentioning this number sr[protected] and is promising that i will get refund in 5 to 7 days. But at the time of writing this mail (May 17). No refund has received.

I had bought a voltas room cooler from croma store on 14.5.17 (Transaction number slf02a[protected] with extended warranty of 2 years. Recently the swing stopped working. The worst part is that same problem happened last year as well for exactly the same reason which should have been sorted last time only. I tried to contact the voltas customer care number [protected] on 1.5.20 but i was asked to call back after 3.5.20 as no executives were available due to covid crisis. I called again on 7.5.20 but the result was same. I tried launching an online complaint to voltas service.com on 9.5.20 but the site was down due to lockdown. I finally managed to launch an online complaint to voltas on 11.5.20 (Request id [protected]). The company person visited my house four days later on 15.5.20. After checking my product he advised to replace a part but advised me to take approvals from croma first. I immediately sent them a mail. I called croma customer care on 16.5.20 where i was told that the product is out of warranty. When i told them the sequence of my complaints and inability to contact voltas due to covid i was told that i should have contacted croma instead of voltas. Please tell me as a customer how am ia supposed to know that i have to contact croma first when i had purchased a voltas product. I was also told that despite nationwide lockdown croma customer care was fully functional and i should have contacted them earlier. My request to speak to someone superior was also denied citing limited staff. I would want them to replace the defective part and also replace the part that is leading to this problem again and again

Dear croma,
This is to bring into your kind notice that we have purchase one dakin split ac and one canon printer with 2 year extended warranty; but both the machine are not in working condition details are mentioned ;
1. Dakin ac is not cooling; it has gas leakage issue.
2. Canon printer is not giving any print.
Ac details are:-

Dakin ac; this is ac is not working. It’s not maintaining the temperature as we require (There is a cooling issue).

Bill number :- sla[protected]
Date of purchase:[protected]
Warranty :- extended 2 year on site warranty

Cannon printer details are :-

Bill number :- sla[protected]
Date of purchase:[protected]
Warranty :- extended 2 year on site warranty

I have tried to call you on given number that is[protected] but i was unable to get through to you.
I would request you to please send an engineer to get it fix/repair asap.

Note:- as this ac and printers have 2 years on site warranty both bills have been sent to your registered email i’d.

Name & address:-
Name:- mr. Rajeshwar pramod
Address:- l-313, vivek vihar, sector-82, noida 201301

I can be contacted on ;
[protected]- narender kumar
[protected]- r p sir

Boat