Croma Complaints & Reviews

Dear sir/ma'am,

I had recently purchased an lg led 109cm 43uk6360 uhd/4k (Item code: 211273) on the 7th of july 2019 and with invoice no. Bearing - sla[protected]. I was assured a delivery date of 8th july 2019. I have always had a pleasant experience with croma but today was the worst. I was assured a quick delivery however that was not the case. Despite frequent follow-ups my interactions with the croma personnel a mr....

Pathetic response from customer care of chroma store. I bought one mobile from chroma connaught place delhi december 2018 model one plus 6t at the time of purchase salesman asked me to take extended warranty @rs2600 & told me that if phone ll get any problem during two years company means chroma person ll collect it from your place within 18 hours and ll get repaired within 48 hours and
Chroma company ll deliver the same at your place...

One of the biggest fraud and cheater and careless croma service. If i want give a review for croma service i will give them minus 100. Worst service in my life.
I purchased daikin 1.5 ton inverter ac from ur bandra store on 20th june with invoice no sla[protected] it installed and 21st. After installing it cooling not started properly, he said it wil start after 3/4 hours but tht not happened and from next day only it started giving...

I bought Dell laptop on 17th june 2019 from Koramangala Croma store, and I have received invoice copy without service tag no, and again I reached to Croma customer care executive for duplicate invoice with service tag no, and I have received the same on 24th June and I have registered for 2yrs additional warranty which is providing by dell, I have made the payment as well, later from dell side I got reply stating that "whatever the service...

Hi there,

I am abhishek balodi and i recently purchased a samsung qled tv q60r from the newly opened branch of croma at thane west, beside the vijay sales showroom.

The billing date is - 17th june 2019, and the tv got delivered on 20th june, installed on 21st june.
Invoice number - sla[protected]

Store manager name - mr. Jatin, sales person name - mr. Jehangir

This tv was...

I purchased a refrigerator worth rs 78, 311 from croma, vadodara; we had requested the sales consultant to send somebody for site visit as the item is expensive and we were doubtful about whether it would fit. However, without the visit, they delivered the product, before we could check, the delivery people unboxed it and left in a hurry. Now the refrigerator doesn't fit, we requested the store to exchange for a smaller one and buy something...

I ordered a fridge from croma outlet on 10th june 2019. At the visit was informed that it wil take 8-10 days for the delivery was ok... Since then they havnt informed about the current status and no news from them... Tryin on their customer service no. They are answering d call and not responding... Im tensed for the amount i have paid already... On that the officials in croma mentioned to purchase some other companys fridge... Every official...

We had purchsed 60 croma led hd ready 80cm/32 inch crel7318 tv's from infinity retail limited, mumbai. Out of these 60 we are facing problems of 3 tv's which are not working. Several times we tried to contact but in vain. This has been since 2 plus months which is yet to be replaced or repaired. The invoice no.[protected] dated 30/10/2018. The tv's are still under warranty. We request you to send your technician to replace the tv's or have...

Croma at Thane Bigcentre, Product: Oneplus 6T mobile, Invoice no: SLA[protected], Date of purchase: 08.06.2019. Sales Man: Nitin Raikar.
My name is Ashes Nandi, mobile no [protected].

I was misled. Oneplus 7 was already launched at 4th June at Rs.32999/- and the price of Oneplus 6T (8GB RAM+ 128GB IS) came down to Rs.27999/-. Sales man has not disclosed me the fact, restricted me to limited choices and convinced me to...

I purchased a Whirlpool 7m5kg top loader washing machine on 14th june, 2019 and i received the product on 16th june. I was told at the time of purchase that store will send respective person for installation and demo within 24 hrs. I have been following up the store team since then and given a complaint to croma customer care on 17th june, and yet no response from their side. Today is 20th june and their store team is still asking for time...

I won ₹9999 croma gift card from Times Of India, But when I try to activate it I got the msg that the card is deactivated.

I contacted croma customer support and they are saying to contact Times Of India, And when I contact TOI they are saying to contact croma. I don't know what is happening.

Earlier when I check my gift card balance it was saying ₹9999 and valid til[protected]
Ans when I check again...

This is regarding the my AC compressor replacement complaint & its been 15 days that I have been chasing Croma people to resolve my issue. But they are not even bothered & they are fraud & cheat people who make fool of their customer each day. I will request each customer never buy anything from Croma as they fraud & cheat. There after sales service is worst & they are just cheat. When I chase there representative they switch off there no....

Dear Sir/ Madam,

I purchased semi-automatic machine 8.5 litre
invoice - SLA[protected]
PURCHASED ON 24 OCTOBER 2018 from CROMA, BANER, PUNE
NOW machine is not working, fault:- water spills into spinning chamber
and drains out without putting in drainage mode.
complaint was lodged with customer care on 11 june 2019
almost 72 hours has elapsed and the complaint has not been addressed...

My cooler is not working for last 6 days but your support team did not solve my issue and don't give me right information. Every buddy is liar.
Please solve my issue urgently because temperature is very high 45'c and mechanic and onsite team not giving me right time and date. And croma team don't take any step if you are not solving my issue then i go to consumer court.....

Very very worst customer service in croma retail

I will suggest people not to bye any croma product. I am trying to get service from last 15 days but no response. complained for about 10 to 15 times but every time same thing.It will be done tomorrow or same day. Then the contact person switch the off or didn't answer the calls.

I have raised the compressor replacement request & the reschedule date which was given...

I purchased a One Plus 6T mobile from Croma Blore Total Mall-A114, Total Mall, Kaikondarha Store on 22/02/2019. I was told by the store employees that I will be getting a 5% Cash back if I use HDFC bank debit card. So I did the same and I used the HDFC bank Debit card to purchase the product. They informed me that within 45 days the amount will be transferred to my account. But till now I have not received any amount. Whenever I register...

I booked a laptop for 1, 31, 999 and windows 10 at rs 3000 for 10, 000 advance and now croma failed to give me the laptop as there was no stock available and asked me to take refund i told them to refund me through cheque and no they have taken 8 days and did no give me the cheque the store is located in delhi saket mall when ever i go to collect my cheque they say to collect after 2 days and again and again they repeat the same thing in...

Dear Sir/ Ma'am,

I recently bought refrigerator on 19/05/19 from Croma Store. Initially I received defective product having alignment problem then they replaced & new product received on 23/05. After 10 days, compressor was not working so I want new fridge because I don't want to repair my new fridge. There is no action taken by Croma from last 3 days & their customer care representative always escalating the request & having...

On 06th June I purchased croma TV from phoenix chembur mumbai mall croma shop and i already asked about tv apps works or not int his android tv so he confirmed me that everything will run in this tv so due o his assurance i purchase this croma tv but no any channel app working (like tata sky, yupp tv etc) and also crome cast also not working.
I am very disappoint this type of lie to tell me for your worst tv product.
I complained...

I am very disppointed by the type of services provided by a brand like croma. I have purchased the split ac from croma - dwarka on 15th of may 2019 (Bill no. Sla[protected].ac was having the problem from the ist day itself.

Technician has also confirmed that the ac unit needs to be replace. Despite of several reminders and visit to croma store still the ac didnt got replaced even after 22 days.

Neha...