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Delhivery Complaints & Reviews

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Updated: Jan 3, 2026
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Delhivery reviews & complaints page 164

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A
arnab.ban20
Aug 30, 2020
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I have ordered a dining table from flipkart. The delivery is taking place with delhivery, awb:[protected].
Now it is picked on august 13. And current in my home town - destination city kolkata. It is here for past 5 days. And still it is not delivered. Everyday it is just getting delayed by one day.
Disgusting service. Every other parcel is coming except this one.
Delhivery customer support has been notified about the posted complaint.
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    D
    Don_k10
    Aug 29, 2020
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    Address: Jalgaon

    I have shipped my house hold items through a movers and packer and they are registered their firm with Delhivery. The Mover and packer promised me to deliver the shipment at my doorstep. I payed full amount of the shipment i advance due to part load.
    The shipment was picked up on time and reached to the destination city very quickly without any issue. However, the shipment did not reached to my door step and held at warehouse since last 29 days with reason of containment zone restriction.
    All over India is open now and there is no such restrictions.
    shipment reached to destination city Jalgaon, Maharashtra on 1st August 2020 and still there at Jalgaon. My home is 22 kms away from the warehouse. I called a person named Manish Singh in True caller promised to deliver the shipment on tomorrow 30th August 2020. I am hoping for the best. If in case the shipment not delivered tomorrow as promised by Manish singh, for sure I will not recommend my friends to go for any movers and packer have their tie up with Delhivery services.
    Delhivery customer support has been notified about the posted complaint.
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      M
      Mitali Singh 1005
      Aug 29, 2020
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      Delhivery was supposed to deliver my order on 21st August 2020. I didn't received any call from the delivery man on 21st august. Next day I tracked my order on the official site if delhivery. It showed that my order has been successfully delivered.

      I didn't received any courier from them. I verified the same from my family members and neighbors.

      I wrote mail to delhivery customer support email ID. They promised me to provide the POD of my delivery. They didn't do so. Now they are also not replying to my mails. I am writing to them since 8 days. That too twice a day. They are not replying me. Also their customer care number is unavailable.

      I doubt that they have misplaced my product. That's the reason they are ignoring my mails.

      Please help me out.

      My delhivery tracking ID is[protected]
      My order ID is [protected]-1318552
      Delhivery customer support has been notified about the posted complaint.
      Aug 29, 2020
      Updated by Mitali Singh 1005
      The delhivery site says that my order has been delivered and recieved by me. But neithee me nor my family members or neighbors received it.

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        Y
        yami_vaji
        Aug 28, 2020
        Resolved
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        Resolved

        Address: Gurgaon, haryana

        My order id is: [protected] and AWB number is: [protected]. The status of the AWB number is saying that the product is delivered but i did not recieve any package and more over the status is saying that it was delivered to me itself. I tried reaching decathlon and delhivery customer executives but none of them solved my issue. I wrote them mails but no one responded to me. My package might have been misplaced. Please help me get me back my package. My order contains a rain coat of worth Rs.2999/- from decathalon.
        +2 photos
        Aug 31, 2020
        Complaint marked as Resolved 
        Thank you consumer complaints. I got my package delivered after raising so many complaints and calls. Finally, I got my package delivered.
        Delhivery customer support has been notified about the posted complaint.
        Verified Support
        Aug 31, 2020
        Delhivery Customer Care's response
        Hi,

        We apologize for the inconvenience caused. Please inbox us your email id along with the AWB number on Facebook so that we can help you out.

        Thanks & Regards,
        Team Delhivery
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          S
          sachin santhan
          Aug 28, 2020
          Resolved
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          Resolved

          Team club factory,
          I got the order no. So[protected]Tracking id of delhivery:[[protected]] for my product. I check the status for the same product and found the tracking message as -
          "package not picked/received by client" as per delhivery courier system.
          Please resolve it fast and ship my product to me this week latest on priority.
          Aug 7, 2021
          Complaint marked as Resolved 
          Delhivery customer support has been notified about the posted complaint.
          Aug 28, 2020
          Updated by sachin santhan
          Team delhivery,
          I got the order no. So[protected]Tracking id of delhivery:[[protected]] for my product. I check the status for the same product and found the tracking message as -
          "package not picked/received by client" as per delhivery courier system.
          Please resolve it fast and ship my product to me this week latest on priority.
          Verified Support
          Aug 31, 2020
          Delhivery Customer Care's response
          Hi,

          We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

          Thanks & Regards,
          Team Delhivery
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            P
            Pradeep Sundararaj
            from Pune, Maharashtra
            Aug 28, 2020
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            Awb[protected], from bengaluru (560093) to tiruvallur (600062). Consignment was prepaid & booked on 11/8 from bangalore and picked up from bangalore on 12/8 and reached chennai warehouse on 16/8 but not delivered till date. Past emails from delhivery customer support on 17/8, 19/8, 24/8 & 27/8 states that shipment will be delivered within 24-48 hours but it never happens this delivery remains an enigma
            Delhivery customer support has been notified about the posted complaint.
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              S
              Sharif80
              Aug 27, 2020
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              Hi, we have placed two orders on August 4th (which are 2 bags) from Bangalore to sattenapalli. AWB nos[protected],[protected]. And very next day both the bags got picked by delivery boy. And we have received 2orders on august 11 and one of them is not mine. Received cardboard box instead of bag. Both the parcels has address stickers which has my name and my addresses. Many times dropped mails to Delhivery team but don't see any progress. It has been 20days. Please take this as important and please do necessary action. Thank you. I have attached pictures of received cardboard box and also attached lost bag.
              +5 photos
              Delhivery customer support has been notified about the posted complaint.
              Sep 02, 2020
              Updated by Sharif80
              Any update from delhivery team?, from last 25 days they did nothing. even they are ignoring my mails. worst servies.
              Sep 22, 2020
              Updated by Sharif80
              I need to reopen this ticket. and need to know the reason how it has been marked as resolved.
              Oct 09, 2020
              Updated by Sharif80
              Hi, we have placed two orders on August 4th (which are 2 bags) from Bangalore to sattenapalli. AWB nos[protected],[protected]. And very next day both the bags got picked by delivery boy. And we have received 2orders on august 11 and one of them is not mine. Received cardboard box instead of bag. Both the parcels has address stickers which has my name and my addresses. Many times dropped mails to Delhivery team but don't see any progress. Its been 65 days till now i did not get any responce from there. also complained here but that complaint has been marked as resolved. need to check that one also why it marked as resolved without any comments. delhivery team not replying to my mails also. Please check this one and resolved at erliest. adding screen shots also please check.
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                K
                Kishan Bhargav
                Aug 27, 2020
                Resolved
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                Resolved

                Dear team,

                My awb no.[protected] has not been picked up yet.

                I had escalated it and emailed yesterday i was informed on email that the same would be picked up within 24hours.. Post 24 hours its still lying with me.. Could you please explain what is causing the delay???

                Originally it was to be picked up on 24th august 2020.

                Kindly look into it immediately.
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                Delhivery customer support has been notified about the posted complaint.
                Verified Support
                Aug 28, 2020
                Delhivery Customer Care's response
                Hi,

                We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will get this picked at the earliest.

                Thanks & Regards,
                Team Delhivery
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                  L
                  Leheri Shetty
                  Aug 27, 2020
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                  Address: Gurgaon

                  Tracking shows my package is delivered but i haven’t got it. The delivery guy must have lost my package or this company did. They don’t respond to messages, emails or calls. Tried contacting them on Facebook and instagram as well. But no response. AWB[protected]
                  +1 photos
                  Delhivery customer support has been notified about the posted complaint.
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                    A
                    Adarsh rocky
                    Aug 26, 2020
                    Resolved
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                    Resolved

                    Awb:[protected] with the above mentioned tracking number my order was expected today (26/08/20) (Guaranteed delivery) but still its in another state and for the past 3 days (Coimbatore hub) there is no movement im concerned because item is bit expensive and i have prepaid for it escalate my issue and there is no proper channel for customer vare. Fully dissapointed next time dont choose delhivery
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Delhivery customer support has been notified about the posted complaint.
                    Aug 27, 2020
                    Updated by Adarsh rocky
                    Still no update same status fully dissapointed even complaining in consumer forum no update

                    Verified Support
                    Aug 28, 2020
                    Delhivery Customer Care's response
                    Hi,

                    We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                    Thanks & Regards,
                    Team Delhivery
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                      S
                      Samyak Bhongade
                      Aug 26, 2020
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                      My order is showing "customer call placed" this status what does it means
                      Delhivery customer support has been notified about the posted complaint.
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                        R
                        Rashmi Gowda Punya
                        Aug 26, 2020
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                        Address: Bangalore

                        [protected], showing same status frm 5 days nt resived still pls help coustomer to reduce parcel
                        Delhivery customer support has been notified about the posted complaint.
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                          K
                          karthik62
                          Aug 26, 2020
                          Resolved
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                          Resolved

                          I had placed an order on Samsung website on 17/08/2020. Product was supposed to be delivered by 23/08/2020 as estimated. 'M/s Delhivery' shipped the consignment and the product reached destination city and hub by 22/08/2020.
                          The item was out for delivery on 24th early morning instead of 23/08/2020. I was tolerant keeping in view the covid-19 constraints. But the status was not updated since then. It is 26th early morning now. Nobody knows where my item is. There are too many incidents with evidences, on fraudulent activities featured on the internet. I am quite worried for not knowing whether my shipment has reached back the wearhouse or not.
                          Delhivery didn't share any realtime updates even after 2 days of the scheduled delivery date. Their what'sapp customer care group doesn't respond properly (copy of snapshot attached). Stating Covid-19 constraints, theybhave shut their customer care telephone number. I have submitted my query regarding delay in delivery to their customer team email id for which they promised to contact me through email but never did. I'd escalated my complaint to samsung customer care twice and they couldn't solve the issue.
                          Thus i am left with no options other than consulting consumer complaints forum for aid and immediate justice in this case.

                          Please help me and resolve my issue.
                          +5 photos
                          Aug 27, 2020
                          Complaint marked as Resolved 
                          Product got delivered only after escalation. Response of Consumer complaints team & Delhivery team was quick. Invited samsung engineer for inspection of the package wrt tampering and physical damage if any. Everything was ok. Since the job is done, marking the issue as resolved. THANKS Received an email from the following mail id acknowledging the complaint: [email protected]
                          Delhivery customer support has been notified about the posted complaint.
                          Aug 27, 2020
                          Updated by karthik62
                          Product got delivered only after escalation. Response of Consumer complaints team & Delhivery was quick. Invited samsung engineer for inspection of the package wrt tampering and physical damage if any. Everything was ok. Since the job is done, marking the issue as resolved. THANKS
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                            S
                            shyam9096
                            Aug 25, 2020
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                            I ordered a phone, when I checked the order the item came to my district but now I see that the phone is back, it has gone out of my account, emi will give it back to me and solve this problem
                            Delhivery customer support has been notified about the posted complaint.
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                              B
                              Bibzz
                              Aug 24, 2020
                              Resolved
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                              Resolved

                              Address: Gurgaon, India

                              I had made an online purchase of Mi 4A TV from Flipkart Order ID : OD[protected] on 12 Aug2020 and the cost of Rs. 12499 was debited from my Paytm account UPI REF. id[protected]
                              But the company refuses to have received my online payment and has thus, chosen to delay my order. Kindly refund the money or make a successful acceptance of the money so that I can get my delivery at the earliest.
                              +2 photos
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Delhivery customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 27, 2020
                              Delhivery Customer Care's response
                              Hi,

                              Please inbox us the transaction id along with your contact details and email id on Facebook so that we can help you out.

                              Thanks,
                              Team Delhivery
                              i made to a payment to delhivery through an online payment link via Phone pay but the delivery boy refuses to have my payment received and so i made the payment through cash of 2097 inr and assured me that the money would be refunded in a day or two but i havent received my money. kindly refund my money ie 2097 Inr.
                              transaction id:: T2107271515433804503713
                              collect id:: INDBC7D05DBDC2766CD3E053307C180AAA0
                              I have paid my payment through link as i was given by delhivery boy but my amount has been deducted from my account & showed that payment is successful but they didn't received my payment.

                              Payment debited from Paytm but not received by the company - Comment #3905141 - Image #0
                              Islam Hoque's reply, Oct 22, 2021
                              Solved
                              Money refunded
                              Dear Sir, I am a SBI CARD HOLDER, Went to PNB ATM fow withdrawing cash. After the transaction ATM didn't dispatch cash even after counting sound but my account was debited. Please refund my money as soon as possible🙏 its medical emergency🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏�... Everything is mentioned Under with photo proof

                              Payment debited from Paytm but not received by the company - Comment #3911543 - Image #0
                              Money deducted but order was not placed happened twice.
                              Made screenshot for applying for refund it says order not available.

                              Payment debited from Paytm but not received by the company - Comment #4070646 - Image #0
                              Payment debited from Paytm but not received by the company - Comment #4070646 - Image #1
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                              6 found this helpful
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                                A
                                anishag204
                                Aug 24, 2020
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                                I ordered for 2 waybills. One to bangalore and other to kolkata. One of them
                                Only had 3 glass bottles. Their weight were less than 500 gm.
                                In the dashboard i could see the weight mentioned as 995 gm and the amount charged was 90.86.
                                How can you justify extra 400-500 gm.
                                For the other parcel had only 2 pair of slippers whose weight was again less than 500 gm.
                                In the dashboard the weight shown was 1344 and amount charged as 138.06 miles.
                                From where can i get the weight measurement of my product. Was the measurement done correctly??
                                How can we reconcile the weight as both the measured weights were different.
                                Please let me know.
                                Delhivery customer support has been notified about the posted complaint.
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                                  D
                                  Dipa89
                                  Aug 24, 2020
                                  Resolved
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                                  Resolved

                                  Address: Guwahati Delhivery Hub

                                  Tracking no[protected],[protected]. I am waiting for the products from last 20days, as per tracking it shows tbe goods are at Destination hub but they are not delivering to my home neither there are any customer care number to call them nor they are responding via whatsapp support. It's such a harrasment. Upon checking one of the tracking no last evening it shows that they have placed returned to it.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Delhivery customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 27, 2020
                                  Delhivery Customer Care's response
                                  Hi,

                                  We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

                                  Thanks & Regards,
                                  Team Delhivery
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                                    R
                                    Ruru Sang
                                    Aug 24, 2020
                                    Resolved
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                                    Resolved

                                    Address: Rongkon songital, Tura, west Garo hills, meghalaya

                                    Delhivery Tura branch has been cancelling many items without the buyers consent and it is not fair at all for the buyers because we pay for shipping charges and for their delivery service but Tura delhivery has yet again cancelled my item without calling me even once I urge to please look into this matter. Enough is enough and it is not just me who have faced this!!!
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Delhivery customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 25, 2020
                                    Delhivery Customer Care's response
                                    Hi,

                                    We apologize for the inconvenience caused. Please help us with your AWB number, so that we can identify the gap and try to close the issue.

                                    Thanks & Regards,
                                    Team Delhivery
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                                      D
                                      Dipanjan Deb
                                      from Mumbai, Maharashtra
                                      Aug 24, 2020
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                                      Tracking ID:[protected]
                                      user email: [protected]@gmail.com

                                      My Prepaid order from Amazon, being carried by Delhivery has not been delivered to me, but I received the "Delivered" status in my mail as well as order tracker.
                                      I have checked with other family members too and the order has not been delivered.
                                      Delhivery customer support has been notified about the posted complaint.
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                                        vishulgarg
                                        Aug 24, 2020
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                                        Address: Rajindra calony ward no 2 uchana mandi 9729644907

                                        I am a vandor of delhivery and i make a picup then i give do picup boy menager asking i can't sent your corer go from my office
                                        Delhivery customer support has been notified about the posted complaint.
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