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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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S
SISIR BAG
from Udupi, Karnataka
Mar 16, 2019
Resolved
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Address: 7th Cross Road, 27th main, Hsr layout sector1, Bangalore, Karnataka, 560102

Respected sir/mam

I had applied for a credit card though hdfc bank, meanwhile you had send it to me also through blue dart couriear, the awb no. For my card is :-[[protected]]. It has not been deliverd to me, coz that day am not present my office, next day i will gose to blue dart office bt he told me is it not possible to deliverd. Otherwise bank mail to our company so i will gave u that and please mail to blue dart office i will collect my card tomarrow blue dart office. Kindly look at this issue and help me out.
Thank's...
Apr 21, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform that Credit Card despatched through Blue dart courier vide AWB - [protected] on 13/03/2019 is pending for delivery for the reason CUSTOMER SHIFTED on 14/03/2019. We request you to update the mailing address in your card account. To change the mailing address in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link. https://bit.ly/2jm2fAH Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

-Nadia
HDFC Bank Customer Assistance
Verified Support
Mar 18, 2019
HDFC Bank Customer Care's response
Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

-Zubin
HDFC Bank Customer Assistance
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    brijendra1986
    from New Delhi, Delhi
    Mar 16, 2019
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    Address: 188 MISHRA MOHALLA V+P TALAB TEH. RAJGARH, Alwar, Rajasthan, 301410

    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0308 without my concern on date:05/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

    Oneassist relationship number : st190650078000010793765
    Name :- brijendra sharma
    Mobile no. :- [protected]
    Credit card number ending :- 0308
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Brijendra,

    Greetings from OneAssist!!!

    We are sorry to see you go.

    We have forwarded your details to our team and you should expect a call within 24 hours.

    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund.

    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

    Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

    We appreciate your patience in the interim.

    Regards

    Team OneAssist
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      sitansasmita01
      from Bhubaneshwar, Odisha
      Mar 16, 2019
      Resolved
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      Address: 753001

      I applied for hdfc credit card. All necessary documents submitted. Office verfication were done. I got sms that credit card processing were done also given me application number and given me track after 2 days. While tracking it is showing in errors. Mine application no is "[protected]e9" kindly let me know how many days it will take for approval. What is next process. I applied on mar 4 2019. Hdfc people responce is good.
      Looking forward awaiting for your response
      Thank you.
      Apr 16, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 16, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to inform you that application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

      -Zubin
      HDFC Bank Customer Assistance
      Mar 19, 2019
      Updated by sitansasmita01
      Not now no update my application status... Please help...
      Mar 20, 2019
      Updated by sitansasmita01
      ????
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        N
        Neetu Birla Jhawar
        Mar 15, 2019
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        Respected Sir,

        I am holding a HDFC credit card ending 9175 which was issued to me as I maintain an account with a pretty healthy balance throughout. I am very sorry to inform that being an old customer of your bank I feel I have been cheated on account of bearing this card. I had received a message starting an amount 4605₹ is due on my card. On calling the customer care on 19 the february I was surprised to know that I was charged on the account of presenting my priority card instead of my credit card at Chennai and Kolkata airport lounges.
        Sir before using the card and leaving Kolkata I had enquired regarding it. The customer care never mentioned to me such conditions otherwise there is no valid reason for me to present the one which will be chargeable when I am holding both. If only they would have advised me correctly then the whole issue wouldn’t have happened .Every time on calling customer care they don't provide us complete information and as a result the bank makes profit by not providing the accurate information to innocent customers.

        I hardly ever use my Credit Card also which can be verified by your systems and therefore these types of charges hurt the maximium and if this is the result o[censored]sing it for the first time then I really regret it and would like to assure you that I will never again use it.
        Sir I would request you to please reverse the charges as soon as possible otherwise my relationship with the bank seems to be over.

        Thanking you

        Yours faithfully

        Neetu Jhawar
        HDFC Bank customer support has been notified about the posted complaint.
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          rajesh211
          from Surat, Gujarat
          Mar 15, 2019
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          Address: Vadodara, Gujarat, 390020

          My relationship manager Swapna Shrikhande from old padra road branch call on my register phone on 15/03/2019, but at that time i was not available. Sir since last 15 years i am loyal preferred customer in hdfc bank old padra and today she told me that if you don't want to talk with me then better go for normal customer her tone was very bad such rude behaviour not expected from relationship manager
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Shweta Rajurkar
            from Mumbai, Maharashtra
            Mar 15, 2019
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            Hi,

            Today i made a transaction of 737 Rs for movie tickets on BookMySHow.After i entered OTP, Money got deducted but tickets are not booked.Please help me to get my refund back. I tried calling hdfc bank but they are not responding at this time.
            Cheque/Ref No:[protected]
            Narration:[protected]/TECHBOOKMYSHOW
            Value Date: 15 Mar 2019
            Time:3.38Pm
            HDFC Bank customer support has been notified about the posted complaint.
            Mar 15, 2019
            Updated by Shweta Rajurkar
            Registered Email-Id: [protected]@gmail.com
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              NiteshDewta
              from Pune, Maharashtra
              Mar 15, 2019
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              I had applied for a sip of ₹2000. However due to insufficient balance the amount could not be cut. Hdfc on the other hand did not even inform that there are penalties for such incomplete payments. They did not bother to inform me about such things prior!
              Ach debit return charges 590rs is deducted 7 times in my account.
              And total 4130 rs is deducted from my account.

              This is highly disappointing!!
              Apr 19, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 18, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

              -Zubin
              HDFC Bank Customer Assistance
              Mar 28, 2019
              Updated by NiteshDewta
              8 working days is completed but not received any solution.
              Please update ASAP
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                V
                vivekanand kulakurni
                from Mumbai, Maharashtra
                Mar 15, 2019
                Resolved
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                Address: Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahaluxumi, Mumbai 400011., Mumbai City, Maharashtra

                I had Hdfc life Group policy against my Home Loan of Tata Capital Housing Finance. I have pre closed my loan so policy also closed. Hdfc life has to pay Refund for balance period. they have paid but its less. I used policy only 11months. My policy No is PP000122, Certificate No:[protected]. Date of commencement 07/11/2017 for 9 years. My name is Vivekanand Kulkarni. Mobile No is [protected]. Current Address is T-202, Lodha Regency Sandap Road, Dombivali(E). Pin 421204.
                I had sent so many email, phone call and Branch Visits but they did not Entertained. Now I need 100% refund
                Apr 18, 2019
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Mar 18, 2019
                HDFC Life Customer Care's response
                Hi, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com / [protected]@hdfclife.com from registered email id. Alternatively, policyholder can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.
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                  S
                  sekhar30985
                  from Pune, Maharashtra
                  Mar 15, 2019
                  Resolved
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                  Address: 600118

                  I have applied for fasttag on feb 7th 2019. Still i didnt receive the fasttag. I got the message like fasttag walled has been created. After that there is no response. Tollfree number always busy there is no proper reply as well. I am not sure representative wanted disconnecting my call or not. This is really very bad experience with hdfc fasttag service. My reference number is hfr103161.
                  I am giving advise to hdfc please stop your fastag service. Otherwise you will loose your brand values. Very very bad service.
                  Apr 19, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 19, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked our records and note that your FasTag has been delivered to you through DTDC Courier (POD: Z[protected]. In case of any further clarification or assistance, please contact FasTag Customer support team at[protected].

                  -Zubin
                  HDFC Bank Customer Assistance
                  Verified Support
                  Mar 19, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have dispatched the fastag on March 12, 2019, through DTDC courier vide AWB no Z92500441 " You will receive the delivery of the same in 4-5 working days.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    N
                    NiteshDewta
                    from Pune, Maharashtra
                    Mar 15, 2019
                    Resolved
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                    Resolved

                    hdfc bank ach debit return charges-590rs

                    I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590 (5 times) and total 3000 rs is deducted from my account and now my balance is showing -1190 rs on 15/03/2019.

                    I have called customer care and they told me that this amount is deducted because of payment...
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                    S
                    samar1947
                    Mar 15, 2019
                    Resolved
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                    Resolved

                    Address: Bhagwanpur chowk, Muzaffarpur, Bihar, Muzaffarpur, Bihar, 842001

                    I am chasing hdfc bank since more than a week to get my ppf account opened, but have received only next date for the process completion.
                    Is there any defined timeline to open a ppf account or the banks are doing things as per there own.
                    I have submitted all documents paper works and cheque of 5000rs to hdfc bank branch but still i have no other option to chase and follow up daily basis.

                    Why initially 5000rs is required to open a ppf account in hdfc bank???
                    Apr 21, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 18, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    As per our records, your PPF account has been opened on March 15, 2019. You may login to your account online and access your ppf account.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      sahaana_ma
                      from Chennai, Tamil Nadu
                      Mar 15, 2019
                      Resolved
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                      Address: B006 NCC Nagarjuna Greenwoods, Kadubeeshanahalli, Bangalore, Karnataka, 560103

                      Why i have been charged in below txn without my notice. Could you please let me know at the earliest.

                      1. Dc intl pos txn markup+st[protected] charged 6.80
                      2. Dc intl pos txn markup+st[protected] charged 7.65
                      3. Dc intl pos txn markup+st[protected] charged 8.21

                      Why was i charged the above amount?
                      And please refund asap
                      Regards,
                      Sahaana manavalan
                      Apr 15, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 15, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please share your Account No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        skdudi
                        from Pune, Maharashtra
                        Mar 15, 2019
                        Resolved
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                        Resolved

                        Address: Kothrud, Pune, 411052

                        Dear sir/madam,

                        I have lost my food plus card and blocked as per discussion with your customer care.

                        I have balance in my food card around 1k.

                        I have called your phone banking many times to find the solution of new card with my updated balance but no one pick my call.

                        So please assist me what to do?

                        My email id is [protected]@gmail.com
                        Apr 19, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 15, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete concern, card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Chaman4488
                          from Gurgaon, Haryana
                          Mar 15, 2019
                          Resolved
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                          Resolved

                          Address: 230,2nd floor jmd megapolies, sohna Road, 122001

                          Dear sir
                          I opened my current account in hdfc bank branch (Teekali gurgaon). Today i went to deposit cash in my a/c at hdfc jmd megapolis branch. Teller don't know her name) says
                          If you deposit cash in non home branch so you have to pay third party charge, but according to rbi rule if owner deposit cash in self account then bank can not take any third party charge. But she return me and says pls contact to your branch, and misbehave and misconducting with us front of many customer. After interfering my home branch manager, and jmd branch manager she deposited cash and shouted to our branch manager in phone call and treating with me just like we are road side business man. Please take seriously. Hdfc staff should improve their behavoiur.
                          I am a client of hdfc bank for the past 1 yearand hold current account in your teekli gurgaon branch. I have other current a/c in yes bank but seriously yes bank is so better for customer service and staff behaviour.
                          Apr 20, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 18, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are unable to trace your account basis the account number and mobile number shared by you. It seems the account number provided is incorrect. Please email us at [protected]@hdfcbank.com and elaborate on your concerns. Also provide us the complete 14 - digit HDFC Bank Account number, the date of the visit at the said branch, name and address of the branch visited and name of the account holder, contact number and name & contact number of the person who has visited the branch for cash deposit.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            Pulkit Malhotra
                            from Agra, Uttar Pradesh
                            Mar 15, 2019
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                            Address: New Delhi, Delhi, 110085

                            I had financed a laptop six months back through hdfc and provided my bank details for emi's. For the first month, emi was deducted from my bank account, but from the second month, i got the messages that 'ecs mandate rejected', from that month, i used to pay through cash to their collection agent.

                            Till that time, their staf[censored]sed to say, you don't need to pay any extra amount as this is our fault, but i used to get messages that there is an extra overdue amount, but when i asked, they keep on saying ignore these messages, you only need to pay the emi amount.

                            Now, this is the last month for the emi, now they are saying you need to pay extra charge. I don't understand why a customer will pay the extra charge when fault is at their end, they were unable to submit ecs form to the bank.

                            I am tired of calling and explaining situation to hdfc's staff and none of their senior members respond. This was my first and last experience with hdfc giving pathetic service to their customers. Feel free to contact me on [protected] if any of the hdfc staff members will pay attention to this complaint.
                            HDFC Bank customer support has been notified about the posted complaint.
                            this issues must be solved either from bank or from seller
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                              pankajrawatster
                              from Mumbai, Maharashtra
                              Mar 15, 2019
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                              File no:[protected]

                              [30 nov] : submitted post dated cheques along with ach form at the time of disbursement.

                              [7 dec] : i received the mail from hdfc bank employee that cheques and ach form has been misplaced. Please send the mail to cancel the cheques.
                              I sent the mail for cancelling the cheques.
                              Then i was asked to pay online through payment link shared by bank employee. I paid the emi online and asked to activate ach for future emi.
                              I received the mail with message "noted".

                              [13 feb] : i charged for late payment. Which was the result of 7th dec. Incident.
                              [9 march]: i sent mail to hdfc bank employee for refund the extra amount i paid for late payment and bank manager approved over mail to waive off the amount.
                              But later bank employee says we can not refund already paid amount.

                              I have sent multiple emails to hdfc bank and still issue is not resolved.
                              Now they are saying if i don't pay current month emi then i will get late payment fee on current month as well.

                              Please let me know if you need any email copy.

                              Resolution :
                              1. Refund the extra amount charged to me.
                              2. Activate ach for my account.
                              3. And provide the online payment link till the time ach gets activated.
                              Found change in disbursement % than offer letter, disbursement %= 9.25 while offer % = 8.85, had given application for correction as my EMI increased by 870 RS due to unawares changes, 2 weeks are completed but there are no movement seen and did not noticed any apologies from Bank as it is clearly bank mistake.
                              File no :-
                              FILE_NO:[protected].
                              Nikmech's reply, Jul 30, 2019
                              Yet no reply found from HDFC bank on change application.
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                                Raj Roy 556
                                Mar 15, 2019
                                Resolved
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                                Resolved

                                Sir i applied for car loan through netbanking, (Zip drive car loan)
                                I filled the required details while applying the loan, i. E car details, car dealer address from whom i want to purchase car.
                                After submitting the online form immediately i received the message from hdfc that my car loan of rs 1006000 /- has been disbursed to sharayu hyundai, navi mumbai, & e-delivery voucher no. Is [protected]

                                Now i want to change my car (Make & model) i. E i want to purchase from other dealer.
                                So request you to please cancel my car loan.

                                Raj roy
                                Apr 16, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 15, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We can help with that. Please write to [protected]@hdfcbank.com with your Loan Account No. & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  nandini9009
                                  from Mumbai, Maharashtra
                                  Mar 15, 2019
                                  Resolved
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                                  Resolved

                                  first year membership fee charged on life time free card

                                  I am a hdfc bank credit card holder. The bank has provided me lifetime free regalia credit card. Today the bank has provided me statement wherein they have charged me 1180 as first year membership fees. You are requested to look into the same. Also please provide me the procedure for cancellation of the card.

                                  The executive who had allocated me the card is not receiving my calls. If this matter is not looked into i willmake...
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                                  SISIR BAG
                                  from Udupi, Karnataka
                                  Mar 15, 2019
                                  Resolved
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                                  Resolved

                                  Address: 72, 27 main, hsr sect1, bengalore, 560102

                                  Respected sir/mam

                                  I had applied for a credit card though hdfc bank, meanwhile you had send it to me also through blue dart couriear, the awb no. For my card is :-[[protected]]. It has not been deliverd to me, kindly look at this issue and help me out. And please mail to blue dart office i will collect my card tomarrow blue dart office.
                                  Thank's...
                                  Apr 17, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 15, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are glad to inform you that your application for HDFC Bank credit card has been considered in line with the banks' internal policy and as an outcome of the same your application has been approved. A consignment containing HDFC Bank Moneyback credit card bearing number 545964XXXXXX3808 has been dispatched to your mailing address through Blue Dart courier via AWB # [protected] on 13/03/2019 You may look forward to receiving the same shortly 3 to 5 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Hi I have an Hdfc credit card. I was paying Emi for a long time.My credit card limit was 35000.I have already paid that amount in monthly installments.After that I stopped paying it due to financial issue but now they are charging me 67000 on which basis.please help me out.
                                  Pls note my credit card no, which is expired and I’m still not receive my new credit card
                                  Card no : [protected]
                                  I made four ATM withdrawals in the month of Jan this year and Rs. 29.50 each time were deducted from my account for five times on 1st Feb. 2019 which i fail to understand. Pl. solve or suggest how to deal?
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                                    Anu mm
                                    Mar 15, 2019
                                    Resolved
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                                    Resolved

                                    Address: Guindy, 600032

                                    Don't know what the hdfc bank is doing with my account this is first time when bank deducted (Total=708) in this "amb chrg incl gst for jan2019-mir[protected]" i dont know what is this deduction for. How bank peoples will deduce someone hard money without informing to them, if there is some charges then there should be a prior notice first, so that user should follow your bank polices.

                                    I want my money back. This is second time when bank deducted amount from my account without providing any information to me. This deduction is maid on 6 feb 2019. And my account number is [protected].
                                    Apr 19, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 15, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We're sorry to hear that. Please share your Account No., charges details, registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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