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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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I
irohitjain
from Delhi, Delhi
Mar 22, 2019
Resolved
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On 20th march 2019 at 00:30 am, approximately rs. 6, 000/- was debited to my account through some unauthorised online transaction at google * youtube super.

I have not made this transaction, on the same day, i have visited delhi connaught place branch of hdfc band have submitted "cardholder dispute form" and has also blocked my debit card through netbanking.

Now, i am neither able to lodge to complaint through phonebanking nor have received any confirmation from hdfc side, that my money is safe.

I have also attached a screenshot of all the unauthorised transaction from my bank account.

Please guide, what should i do further?

My details
Name - rohit jain
Bank account no. [protected]
Contact no. - [protected]
Email - [protected]@live.in
Apr 13, 2019
Complaint marked as Resolved 
It took almost 3 weeks but all my amount got refunded. Thank you for the appropriate response.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have received your mail vide Ref ID:[protected] and will revert to you in 5 working days.

-Zubin
HDFC Bank Customer Assistance.
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    A
    Abhijit Sabale
    from Delhi, Delhi
    Mar 22, 2019
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    Address: pune, Pune, Maharashtra, 411037

    My hdfc salary account no [protected] has been locked by hdfc bank. All my accounts funds goes on hold. I am not able to do any transaction.

    I called lot of times to credit card division, personal loan, two wheller loan of hdfc bank, i am paying minimum amount 14000 but not relese my account

    They have applied lot o[censored]nusual amount on my credit card, lot of finance & services charges.

    I am getting in problem for my daily transaction.
    Please help me regarding release my funds, which is hold by hdfc credit card cell.
    My email address abhijit. [protected]@gmail.com plz reply
    Apr 22, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 22, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We invite your attention to our Card Usage Guide where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of any further payment towards your card account, the Bank had placed a lien on your savings account towards your credit card dues. We request you to contact our Debt Management officers at[protected] / 41467902 with regard to your credit card outstanding or for any further clarifications.

    -Anay
    HDFC Bank Customer Assistance
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      B
      Bakkeshmp
      Mar 22, 2019
      Resolved
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      Resolved

      deduction of insurance amount from personal loan without information

      Address: Rajajinagar, 324 , 5th cross, Bangalore 560010, Bangalore, Karnataka, 560079

      Hi,

      I am bakkesh m p, applied for personal loan amount for rs 2, 00, 000/- from hdfc bank. My loan amount transaction is done through the application no: 65781645.
      As discussed with representative ms. Mamatha during applying loan was not mentioned about the processing fee of 1.5% of the total amount and insurance for the loan. I was assured for the loan amount of 2, 00, 000/- but when the amount credited it was only...
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      SureshKashyap
      from Pathankot, Punjab
      Mar 21, 2019
      Resolved
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      Resolved

      Recently, i was tricked by a online scam and i guess bank always shields us! I mean they have the power to charge back, but they rejected to refund the amount was 50k. If they cannot grant a refund, probably i can open dispute with my bank in the court and settle this because banks has full control over funds. Any help i can get or bank can try to charge back the transaction?
      Apr 24, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 22, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, account number/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Bejoy
      HDFC Bank Customer Assistance
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        N
        narenvsb
        from Pune, Maharashtra
        Mar 21, 2019
        Resolved
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        Address: 600100

        I have ordered moto z2 play smartphone through smart buy website on oct 11th 2018 and i'm eligible for 10% cashback posted to my account through hdfc bank debit card before 120 days. But still i didn't received the cashback amount of 900. Please look into this and resolve asap. I have attached the image for your reference. Check your cashback offers in flipkart through smartbuy on that date.
        May 7, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 22, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, account/customer Id, offer details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you bett
        er.

        -Manoj
        HDFC Bank Customer Assistance
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          S
          savari s
          from Bhuvanagiri, Tamil Nadu
          Mar 21, 2019
          Resolved
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          Resolved

          Address: Kullaveeranpatty, mettur dam, Salem, Tamil Nadu, 91

          Sir/medam i am savariappan ur customer in 4 yrs. First i am starting joining ur two wheeler loan 71000 completed this loan 2018.. Next ur representative call credit card aption i am not interested.. But next time call representative brain wash send to credit card my address.. Purchased card next month interest, late payment, over limit charges full wash out ur customer pls help me very poor family my salary 12000 family running very bad contional.. My credit card number [protected]
          Apr 24, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 22, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ

          -Zubin
          HDFC Bank Customer Assistance
          My hdfc credit card not be deleverd to me
          Your taem member of collection department mr balaji ..thos have no comonsenc .how to speke cistmr this is very [censored] guys very rudli spek me ...i have reqest to plss teck a action this guys...mr balaji is very ganddddaaa man not manrs
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            A
            Arabinda Samantaray
            Mar 21, 2019
            Resolved
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            Address: MIG -1 , BLOCK NO -24/3, CHANDRASEKHARPUR, 751016

            Dear
            I am arabinda samantaray writing this mail regarding my credit card issue. I used hdfc snapdeal credit card since last 3yrs but last july 2018 i block my card & gave a letter for closing my credit card on august 2018. After that i am not getting any mail from your side. Last 5 days i got a mail from your side for gave the renewal charges 500+gst (590/-) on mail.
            So i asked you why you gave the mail after 9 month gaps?
            If my card is active why you are not send me monthly statement to my mail?
            By the way my reward points what i have also you are deducted every month by not knowing me. Is you gave this type of service?
            So kindly request you close my account.
            For replay my mail as soon as possible..
            My registered mobile no -[protected]
            Email id – [protected]@gmail.com
            Card no – don’t know as i am not got
            Apr 22, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 22, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

            -Zubin
            HDFC Bank Customer Assistance
            Sir my welcome kit apply please call me my no. +[protected] account nri
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              S
              Sravanam ravi
              from Vijayawada, Andhra Pradesh
              Mar 21, 2019
              Resolved
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              Address: 44-15-34/2, Visakhapatnam, Andhra Pradesh, 530016

              Hi, my self sravanam ravi march 11th have to pay credit card bill but some issue i payed late.. Hdfc bank blocked my credit card bill amount in my account. I payed my credit bill recently in 2 transaction.. Total bill payment is 27752. First i paid 24000 and after i payed 3752. But i got only 24000 reversed in my bank account remaining 3752 amount not reversed i called customer care no many times but no response. Please clear the issue as soon as possible
              Apr 22, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 22, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance.
              I want to cancel my Smart EMI option enabled just before. I couldn't find any option to cancel the EMI option. How do i do that?
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                K
                karthik1431
                from Chennai, Tamil Nadu
                Mar 21, 2019
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu

                Hi,
                I was using a hdfc bank credit card (Aan:[protected] which was lost a few months back.

                I've paid all my outstanding payments two months back.
                Since then i'm trying to close that credit card, but i'm unable to do so.
                I couldn't find the right customer care number to call and close the account

                All i want is to close the credit card account.

                Can you please help me on the same.

                Regards,
                Karthik a
                Apr 22, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 22, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

                -Zubin
                HDFC Bank Customer Assistance
                I want to cancel my Smart EMI option enabled just before. I couldn't find any option to cancel the EMI option. How do i do that?
                Not Refund Mony from Amazon pay he told me i have refund mony from my side
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                  S
                  sanjana meherchandani
                  from Ahmedabad, Gujarat
                  Mar 21, 2019
                  Resolved
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                  Resolved

                  Address: Ahmedabad, Gujarat

                  I have submitted closure request in the year 2016 yet they havnet close the account only once a received a call from the bank and i told them i am ready to matain the balance also told them i am ready to keep the balance of morethan 5 to 6 lacs monthly but they havent call me again. Now i am just getting messgae of amb charges deducted from my account i dont need the account many times i have submitted the account closure request in different branch in ahmedabad but no one help me and yet the account is not closed
                  Mobile number is [protected]
                  Apr 26, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 25, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email us at [protected]@hdfcbank.com and confirm the branch name and address where you have submitted your request for account closure, the date of request and scan copy of the acknowledgment slip (if available) so that we a check and assist you. Kindly visit the following URL to access information for the complete address details of our Branches: https://goo.gl/9joJT8

                  -Anay
                  HDFC Bank Customer Assistance
                  I am a j&k bank card holder. I had to pay an amount of 1500 through payzapp link that i received from other party. I mistakenly entered amount as 500 and transaction failed but money got deducted from my account. What to do ? I want a refund.
                  App is not working while updating KYC please solve the problem as early. still it shows same as update kyc your wallet is blocked. it's very disgusting.
                  My contact details:
                  Mobile no. [protected]
                  Mail: [protected]@gmail.com
                  This one assist has been added to my my Mom's bank account without her authorization, i tried to cancel the membership multiple times but this hasn't been done yet.Please take action against them.
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                    A
                    Allimuthu
                    from Delhi, Delhi
                    Mar 21, 2019
                    Resolved
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                    Resolved

                    Hi,

                    I received the hdfc credit card regalia number: * * * 2005 couple of months back. Once i received this card i came to know that yearly charge of 2500 + tax, so i never use this card and i called and request the costumer care to cancel my card.

                    They said your request had been taken it will cancelled. Then i got the statement after 3 months to pay the yearly charge 2500+ 450 (Tax). Then again i called costumer care enquiry about it. They said it will revoke; your card has been cancelled.

                    On 14th march 20, 2019 they have auto debit the amount from my saving account. I never give auto debit option.

                    Why i should pay without using the card?? After multiple request for the cancellation.
                    Apr 25, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 22, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    we'll certainly look into this for you. Please write to [protected]@hdfcbank.com with the last four digits of your Card No., along with the registered mobile number & email ID for further assistance. All your details will remain confidential.

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      Sobti051189
                      from Mumbai, Maharashtra
                      Mar 20, 2019
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                      credit card emi conversion

                      Address: Whitefield, 560066

                      On 07.03.2019, We had Purchased A Samsung Mobile Phone from A Samsung
                      Brand Shop -M/s Jinnani Times Situated On OTC Road, Bangalore-560002.

                      As, a Holder of HDFC Credit card, with a required credit spending limit, The Offer given by the Brand store was that a 9 month Interest free EMI would be given to me, as well as an additional Cashback of Rs.6000/- would also be credited into my credit card account with a period of...
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                      johnly moses
                      from Mumbai, Maharashtra
                      Mar 20, 2019
                      Resolved
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                      Resolved

                      Address: no 18 / 164 elim nagar perungudi, 600096

                      Dear HDFC team,

                      • For an emergency I have applies for the PL top-up ref by Ms Rajeshwari on 08/03/2019
                      • She said I will get the loan within 3 working day. That is before Wednesday 13/03/2019
                      • She asked for documents, I have produced all the documents to the collection person on 08th evening.
                      • I got a verification call from HDFC bank and I have updated all my details
                      • On Friday 15/03/2018, she is updating that my application was already logged in by someone on 07/03/2019
                      • I don’t know without my knowledge who logged in my application. I asked for the proof but till now there is no reply from her
                      • I asked for an emergency but till now there is no proper response from her, whether I will get the loan or not
                      • If she would have told my PL was not approved I would have applied at another bank.
                      • I felt bad because of her worst service.
                      • I have forwarded the mail to shafi.akbar but there is no reply from him also.
                      • Can someone please reply for my mail.
                      Apr 26, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 22, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please share your application number, mode of application, date of application, complete address of the branch, complete name and your contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of mail so it'll help us track e-mail.

                      -Anay
                      HDFC Bank Customer Assistance.
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                        L
                        Leon Edins
                        from Bengaluru, Karnataka
                        Mar 20, 2019
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                        Address: Bangalore, Karnataka, 560099

                        First they deducted 580 rs and i raised complaint.then someone called from hdfc and they refunded amount 490 rs excluding GST

                        Again today they deducted 303.45 rs from my account.

                        One year before had a phone conversation to close the Demat account and now same have done through send email also.

                        Please refund the amount
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                          H
                          Harsh2309
                          from Bengaluru, Karnataka
                          Mar 20, 2019
                          Resolved
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                          Resolved

                          hdfc credit card status declined

                          Address: No.81A, 2nd Cross, GKW Layout, Vijayanagar, Bangalore-560040, Bangalore, Karnataka, 560072

                          Hdfc bank - card application declined with no reason provided-
                          I applied before some days credit card application and then verification team call me and confirmed details. After some physical verification team coming my current and verify documents. And all is ok.
                          After 2 hours i getting a sms completing processing and given track link. But when i check status my application is decline. Anyhere not shwoing reason and no any...
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                          Juella Cardoz
                          from Mumbai, Maharashtra
                          Mar 20, 2019
                          Resolved
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                          Resolved

                          To Whomsover concerned, This is with regards with my continuous follow-up on an HDFC Home loan Insurance plan for my newly purchased home loan from HDFC. Loan no:[protected]. Since the last 6-8 months I have been taking a continuous follow-up, all trailing emails are available, The people concerned have been: Bireshwar dutta, Rohit shetty, Wahid shaikh & so on. I was promised a interest of 8.65% for an insurance EMI of 10yrs tenure of an outstanding amount of 4944000/-.. This case has just been passing to different people handling with the senior team Mr Dutta and Mr. Shetty I believe may not have any oversight about the same. Today when i spoke to Mr. Dutta he starting putting all the blame on the person who has left (Wahid) saying that we dont know what he promised and that we cannot offer interest of 8.65% instead 8.8% plus he has been pushing me to take the one time premium inspite of mentioning that I need an EMI. When insisted to direct me to a senior he mentioned that he is only the senior & besides that no one can help me. My question to this grievance cell is 1. if my case has been delayed from your end why should i be paying a higher interest just because you have delayed the case to a point where it has been raised to this level? If wahid has left the organisation, why didn't his senior or boss look into this case and tried to arrange another executive inspite of emails floating to him, why was this taken so lightly?? Why am i being pushed to take the one time premium when my choice is an EMI? Why am i not been directed to any other senior? how can Dutta mention that we do not know what Wahid promised, shouldn't he be involved with every case possible and now you are enforcing a rate of interest of 8.8% for your fault & delay? If this is the case, then i believe that there are 100's of other banks and companies which are offering an insurance plan that give me this rate, why should i take HDFC life?, there are companies which take a followup with me RESPONSIBLY unlike your members who do not show any responsibility & courtesy to even reach out to their customers. it is really sad to know that me being an employee of Abbott healthcare is being treated this way. Very sad to understand how poorly your system works. Thanks and Best regards, Juella Cardoz
                          Apr 26, 2019
                          Complaint marked as Resolved 
                          HDFC Life customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 25, 2019
                          HDFC Life Customer Care's response
                          Hi, if policyholder have any unresolved concern with respect to HDFC Life policy, kindly inform the policyholder to write us at [protected]@hdfclife.com from his / her registered id to have the same addressed.
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                            Kiran N Reddy
                            from Mudigere, Karnataka
                            Mar 20, 2019
                            Resolved
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                            Resolved

                            Address: HDFC BANK DEVANAHALLI, 562110

                            Sir/madam, myself kiran n from bangalore. I have a savings account in hdfc bank, devanahalli branch and i own business regalia first credit card... I recently purchased a product from amazon on 07/02/2019 by accepting no cost emi for 6months from hdfc bank credit card.
                            The product was found faulty so i returned the same and cancelled the emi. But the first emi was already generated on 16/02/2019 and once i complain the same to the customer care they said me to pay now and it will be adjusted in the next statement. But now on 16/03/2019 again the bill got generated and again the emi is generated and customer care team is asking me to pay the bill...
                            This is very bad i have called more than 20 times to resolve the issue but no action is taken. Each person says different answers and has no knowledge.
                            The whole hdfc team is a fraud and cheating the innocent.
                            I have not neglected to pay any due till now and i personally have more hope and trust on hdfc bank that's why i am owning the account and credit card till now...
                            Please make me ease in this process as early as possible...

                            Thank you

                            Kiran n
                            Customer id : 66101319
                            Mob : [protected]
                            Apr 22, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 22, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We infer that our bank representative was in touch with you to personally address your queries regarding your credit card account on 20/03/2019 and the same was resolved.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              gaurmanoj
                              from Barmer, Rajasthan
                              Mar 20, 2019
                              Resolved
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                              Resolved

                              Address: 105, KANCHANJUNGA TOWERS, PLOT 18, SECTOR 56, 122011

                              I would like to share that i have raised the complaint on hdfc bank compliant portel on 1st march 2019 post receivingattached statement with regards to debit of inr 4, 18, 956.26 dated 12th feb 2019 from my hdfc credit card without opting for auto debit facility. Received response from hdfc that this has been done because i have opted for this which is not true. After investing the matter internally with my office i came to know that hdfc is doing the same with other colleagues also by paying company airtel mobile bill through their hdfc cc. My concern is why this is happening with hdfc cc only.

                              First of all hdfc bank approached for their stall in our office and given us this card around july 2018 and now we are facing mental aggravation for hdfc internal issue.

                              Finally last night i have paid the outstanding dues which is not belongs to me since airtel has not reversed the full amount to my cc till date just to maintain my principle to pay all dues prior to due date and avoid any further harassment from the hdfc bank.

                              I demand stringent action against the hdfc bank credit card division for the mental nuisance as well as the compensation for wasting my time to do all the unwanted correspondence w. E. F. From 1st march 2019 till date since i am very busy. For me time is money.
                              Apr 20, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 20, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                              -Zubin
                              HDFC Bank Customer Assistance
                              I accidently transfered a huge amt on a wrong HDFC credit card number using an application callled cred from my bank account . Is there a way to contact the owner of that card so that i can ask for a refund . i am not able to reach any proper customer care help from hdfc side.
                              Date of incident :14/3/19
                              refund
                              I have applied for credit card on 21st February but now I checked status and it is showing your card is Declined. HDFC declined my card without reason, please look into it.
                              Hi,
                              When I started HDFC account it was given along the credit card in Nov 2017 and just closed the card on july 2108. I request you to provide me the NOC form for my further process of any loan since I have paid the amount which was outstanding.

                              Credit card no:*******2029

                              Thanks & regards,
                              Moganapriya. R
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                                M
                                manjunath praghna
                                from Mumbai, Maharashtra
                                Mar 20, 2019
                                Resolved
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                                Resolved

                                Dear sir/ madam,

                                I am manjunatha u, my ph: [protected].

                                I was using hdfc credit card no: [protected].

                                And this card validity was expired on may 2016. I have paid all the charges and outstanding amount, but same thing not updated in cibil score, when i applied for loan recently i came to know hdfc people not updated my credit card payments because of this reason my loan got rejected.

                                I logged in hdfc netbanking and checked my credit card details there is showing -61 rupees i realized i paid extra, but when i check my cibil report it showing 993 rupees.

                                I called hdfc customer care but they are not giving any proper reason (Worst banking experience).

                                Here with i have attached screenshot for reference.

                                Please check and do needful.

                                Thanks & regards
                                Manjunatha u
                                Apr 22, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 22, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have reviewed your comments expressed and request you to send your queries along with recent cibil report to [protected]@hdfcbank.com to enable us to assist you.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  J
                                  Jasbir.Kaur
                                  from Delhi, Delhi
                                  Mar 20, 2019
                                  Resolved
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                                  Address: Thiruvanmiyur PO Chennai - 600 041, Chennai, Tamil Nadu, 600 041
                                  Website: netbanking.hdfcbank.com/netbanking/CCLogin.html

                                  I do not want to use my hdfc credit any more and wanted to deactivate services as all time they are charging there igst and finance charges of approx 3000 to me. This is not a standard charges. Therefore wanted to discontinue there services but they are not deactivating the services. I will clear all my dues but full and final statement as nobody will pay that much interest. Worst services of this hdfc credit card
                                  Apr 25, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 20, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/2k7MGwQ. We note that you wish to close your credit card. In the rare event if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful - HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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