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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 21, 2026

Complaints 23780

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14308

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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The bank has deducted all tax returns that got credited to my account with 12 transactions with 413 rupees. When tried to reach the customer care - they haven't provided me with an answer. Absolutely shocking and irresponsible behaviour from icici - i'm losing hopes on banking with both icici bank and hdfc where i faced another such case. I'm also wondering why is there no intimation on the same while debiting my account.

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

ICICI Bank Customer Care's response Dear Kamala Thamizhvanan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Shivajinagar, 560001

Dear sir,
I'm nazir hussain barbhuiya holding icici savings account for past 6 month. A/c#[protected]] in shivajinagar bangalore.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines.

24 sep 2019 mabchgs aug 19+stax00 dr. 572.31
24 sep 2019 mabchgs july 19+stax00 dr. 514.01

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

ICICI Bank Customer Care's response Dear Nazir Muhammed,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Kaikhali, Kolkata, West Bengal, 700052

My name is nidhi arya and i'm holding a saving account in icici bank for the past 4 years. I just saw today when i checked my account online, that i have been charged posdec chg of rs. 29.50 each on september 16th 2019 thrice and the description says:

6 16/09/2019 posdec chg/[protected]/1981+gst dr. 29.50
8 16/09/2019 posdec chg/[protected]/1981+gst dr. 29.50
9 16/09/2019 posdec chg/[protected]/1981+gst dr. 29.50

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

ICICI Bank Customer Care's response Dear Nidhi Arya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (852476) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka

I have an account in icici since last 5 years. My account was debited of rs. 588.82 on 27th september, 19 under the category dcardfee1005sep19-aug20+gst. What is this fee and how can it be deducted without my permission or any notice through an email or sms? This is quite an unethical behaviour from the bank, please inform about such charges before-hand. Usually the charges i know are not more than rs. 250+gst annually. I think it is high time i open an account in a different bank.

Oct 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2019

ICICI Bank Customer Care's response Dear Namrata Prasad,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (848914) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I got a notification of the amount deducted and then checked my statement. On further deep dive i now notice that the amount was deducted in july and aug as well on 29th or 30th of the month. Could you please assist me regarding this.

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Sep 29, 2019

ICICI Bank Customer Care's response Dear Binoy Periwal,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (848916) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear sir,
I'm vijayaraja holding icici savings account for past 17 years. Chennai.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines

24/09/2019 24/09/2019 mabchgs-july19+gst 447.45

24/09/2019 24/09/2019 mabchgs-august19+gst 702.57

My accountno[protected]
Ifsccode: icic0000001
Accountholder name-v. Vijayaraja
Contact number-[protected]

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Kumaran Homes, medavakkam,Royal garden, 600100

Hi team,

Without an acknowledgement i have been charged for the service which i never requested/opted for.
26/09/2019 bil/[protected]/mm annual fee sep19-sep.
354.00/- rupees have been deducted for my money service.
Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

Regards,
Uthirasamy. A
+91 [protected]

Oct 31, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Vil- Jantai, 721449

Hi
My name is prasun prkash das. I got message amount deducted from my saving account.{txn of inr 49.00 done on acct xx992 on 27-sep-19. Info: vin*google t. Avbl bal:inr #, #.#. Call 18002662 for dispute or sms block 992 to [protected].}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

Transaction id - sb498800

Ph-[protected]

Oct 29, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 560036

I don't understand this fee that i was charged on my icici bank account today, didn't get any sms or any notification on the same. Is this legal to charge customers without their consent or without notifying them? I would really appreciate if the charged amount is credited back to my account at the earliest. These days icic bank or any company's customer support that matter, behaves as if the customer care executives own the customers. They behave very rude and wont have the time to listen to what the customer have to say, they says this is it and its done, without resolving the issue they close out the service requests. Whats happening with the customer service in india these days?

ICICI Bank customer support has been notified about the posted complaint.

Sep 27, 2019

Updated by sudheesh87 I was charged 440.76 INR and the transaction description was " DCardfee0136SEP19-AUG20+GST"

Verified Support

Sep 28, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (846823) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Sep 30, 2019

Updated by sudheesh87 I just needed the explanation why i was not informed via an sms or an email on the below transactions. Simple. As a customer I am entitled to have the notification on the transactions done my account.

DCardfee0136SEP19-AUG20+GST 148.05 INR on 30th Sept 2019
DCardfee0136SEP19-AUG20+GST 440.76 INR on 27th Sept 2019

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Address: Pune, Maharashtra, 411057

I was asked to open the deemat account on the pretext that it's free of cost, but after some time rs 826 was deducted from my account. This is cheating.
Icici is just cheating people by forcing them to open the account and charging unnecessarily.
The icici direct team contacted me, they convinced me that the account is free of cost.
This is cheating, a fraudulent business scheme to promote your product.

Oct 28, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

ICICI Bank Customer Care's response Dear Prashant Patwa,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (844647) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.icicibank.com

I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

They have just mentioned this dcardfee1791sep19-aug20+gst and deducted 588 rs against it. Is it my responsibility...

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Address: 600096

I have been using icici bank debit card from 2016. All of a sudden i was detected rs.588 stating "dcardfee4593sep19-aug20+gst" if its annual detution fees then its 250+gst but this 588 i dont know what this random number is. There was no message from the bank. When i checked the account balance i was shocked.
I need my money back.
Icici bank is playing in people's life

Oct 29, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (846825) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been receiving calls continuously for over 3 days for requirement of loan. Even after declining i keep getting over 2 calls everyday. It getting very annoying as the calls are from normal numbers and it is difficult to understand if the call is urgent or just spam.
There needs to be a better way the company cannot keep calling you from different branches and asking the same question.

Oct 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (846826) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 411016

Just today i noticed that my account was debited for 826 dmc/in[protected] dp chgs till aug-19.
This was not supposed to be as i was never informed by the icici bank representatives about these extra charges.in the beginning they said it was a free account and i wouldn't be charged for this.
Also i did not get any message alert in my mobile which is registered with mobile banking with icici.
This is completely unacceptable and please refund my amount.

Oct 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (843603) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Flat no 401, Kunal heights, Deshmukhwadi, Shivane, Pune, Maharashtra, 411023

This is nilesh, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till aug-19) on 26-sep-2019. I am not using this account.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

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Address: Flat No 801 Tower 2, Amanora Aspire towers, Pune, Maharashtra, 411013

Myself sahil, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19) on 21-aug-2019. I am not using this account.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]

Oct 29, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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A

Arshi Shaik

from Hyderabad, Telangana

Sep 27, 2019

On 12th of this month, i had done a transaction of 3146/- to pay the loan of bajaj finserv... Amount deducted from my account and got transaction id :P1909121329013604023250
UTR:[protected]
CARD ENDING NUMBER:829
Plz refund amount asap.. Tq

ICICI Bank Customer Care's response, Sep 27, 2019

Verified Support

Dear Arshi Shaik,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (843612_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pragati nagar, Hyderabad, Hyderabad, Telangana, 500090

I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money.
Details:BIL/[protected]/MM Annual Fee JUL1
9-JUN20/923976

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Address: indirpurM, Ghaziabad, Uttar Pradesh, 201012

I am dharmendra kumar and had open a demate account before 2.5 yrs back. On that time bank executive told me that it is free and bank will never charge. I dont make any transaction. But bank deduct of rs 827 on 26-09-19 without any prior information.
I want to close my account on urgent basis and please refund my amount as soon as possible other wise i will go on social media.

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Address: Hyderabad, Telangana

Respected Sir,
I have received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money as soon as possible.

My a/c number:[[protected]]
One assist id number: SR[5345192]

Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court .

Thanks!

With regards,
Smt. Venkatalaxmi M
Mobile[protected]
W/o Dr. Repalle Giddaiah.

ICICI Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 30, 2019

Dear Venkatalaxmi,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 143001

Without an acknowledgement i have been charged for the service which i never requested/opted for mm annual fee 354.00/- rupees have been deducted for my money service. I never received any intimation nor any sms or an email for this mm service.
It is my humble request to Please reimburse the respective amount asap.

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