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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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R
Razique Ansari
from Delhi, Delhi
Sep 21, 2019
Resolved
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I have demat account which is opened with salary account. When i told to the bank officials about demat account they it is free. But later on there was two deduction from my accont.
1. Dmc/in[protected] dp chgs till s
Ep-18 137.67.
2. Dmc/in[protected] dp chgs till n
Ov-18 826.00.

Plz refund my money as i have not any trancs.in the demat account.
Oct 26, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (824580) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Sivananth K
    from Mumbai, Maharashtra
    Sep 21, 2019
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    Resolved

    Address: 4/13 ,ALANGKADU ,KURUKKAPURAM, 637410

    I have applied for icici fastag online and my customer i'd was 11367176.. Still my tag is not assigned. I have raised many complaints with customer care. But there is no proper response. Everytime they are saying u will receive soon. Please assign the tag or return the amount i have paid. They have promised me 8 working days. But so many 8 days have passed now. No response yet
    Oct 28, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 23, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (828344) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      angelina christine shah
      from Kolkata, West Bengal
      Sep 20, 2019
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      Address: Rupanyan Apartment, Flat no.9, 83/5 Bose pukur Road,, Kolkata, West Bengal, 700042

      This is regarding settlement of loan amount. The bank had pressurised a settlement amount which is 2.5lacs. My father has no income. But he agreed on the amount. We paid 1lac. And 1.5lac was due which had to be paid within 30th September 2019. But we are not able to pay a single amount more. There is no income hence we had requested to settle it in that amount. But these executives are constantly threatening to our house and brutally assaulting my parents throwing our furniture. Making video. Forcing us to give cheque. We don't know what to do. Is there any way to come out of this?
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Srishtik25
        from New Delhi, Delhi
        Sep 20, 2019
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        Address: New Delhi, Delhi, 110001

        I was transferring the money from my saving account to current. However while inputing the account number. Instaed of my own current account number I had put wrong numbers.

        The amount is 1001 and I was transferring it to my own account. Please revert in the account from which it is debited.

        Please state if I need to lodge a complaint somewhere elee as well.

        Kindly revert my transaction.
        Oct 24, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 20, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (820631) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          anurag mali
          from Mumbai, Maharashtra
          Sep 20, 2019
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          Address: 400042

          I am using icici coral credit card siene feb 2019. At the time of offering this credit card, icici bank told me that payments done will be interest free for first 40 days. Sience then, i am using credit card for different things and paying the payment before 40 days. Still i have been charged for more than 10000 rs. I did called the icici customer care but they give unsatisfactory answers and just told me that this is as per the bank policy.

          I am in deep regret from time i am using coral credit card.

          I am not expecting any benifits promised at the time of taking this credit card but i feel cheated when bank loots money like this despite being regular bill payer.
          Oct 24, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Sep 20, 2019
          Updated by anurag mali
          My contact number is [protected]
          Verified Support
          Sep 20, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (820643) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shubham Sandhu
            from Mumbai, Maharashtra
            Sep 20, 2019
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            Address: North West Delhi, Delhi

            Sir i m new employee in icici bank i have tourcher by my branch senior pb as well as branch manager... They force me to resign on daily basis they try to eliminate every new employee some employees have resigned i can give proff also if needed even i have talked to my hr regarding this but no support provided even i have family problems as well as health issues. Even hr is not at all helpful her tone of talking is like she is scolding u is it a way to work in professional bank if this is so no better employee can survive in such an environment please help as fast as possible
            ICICI Bank customer support has been notified about the posted complaint.
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              R
              rvkirankumar
              Sep 20, 2019
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              Address: Hyderabad, Andhra Pradesh

              Dear sir,

              I am venkat kiran kumar relangi
              My icici bank account number venkata kiran relangi[protected]

              Icici bank is deducting money predominantly from past 1 month i dont know whats happening with this it has consistently deducting amount of 413 for every 5 days till now it had deducted 6000,
              Could any one help me out to sort it out.

              I dont know why bank is stealing my money from my account. I always trusted the bank could you please tell me how to resolve this
              Oct 21, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 20, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Smridhi Marwah
                from Gurgaon, Haryana
                Sep 19, 2019
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                Address: 121006

                I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this the amount was debited on 19th september, 2019. Could you please assist me regarding this.
                Oct 22, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 19, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (816337) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sowjanya Keerthi
                  from Bhimunipatnam, Andhra Pradesh
                  Sep 18, 2019
                  Resolved
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                  Address: Rushikonda, 530007

                  My account has been debited with stating

                  Ecsrtnchg050719_sr[protected] : 25.[protected]
                  Ecsrtnchg100719_sr[protected] :[protected]
                  Ecsrtnchg200719_sr[protected] : 26.[protected]
                  Ecsrtnchg260719_sr[protected] : 38.[protected]
                  Ecsrtnchg-26-jul-19+gst : 73.[protected]
                  Ecsrtnchg-20-jul-19+gst : 0.[protected]
                  Ecsrtnchg-10-jul-19+gst :[protected]
                  Ecsrtnchg-20-jul-19+gst : 206.[protected]

                  There is no intimation on the deduction over phone/message/mail. Why this much deductions??? Please help on this.

                  My mail id [protected]@gmail.com
                  Oct 19, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 18, 2019
                  ICICI Bank Customer Care's response
                  Dear Sowjanya Keerthi,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sahana c shekar
                    from Bengaluru, Karnataka
                    Sep 18, 2019
                    Resolved
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                    Address: 291, I A MAIN, 6TH CROSS, VINAYAKA LAYOUT, NAGARABHAVI, 9TH BLOCK, 560072

                    Hi,
                    I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction (Infact my debit card was blocked for online transaction for few days due to 3d pin erroe and today morning i rebuked a request to unblock the card). Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 18th sep, 2019. Could you please assist me regarding this. Please find the attachment regarding the same.
                    Regards,
                    Sahana
                    Oct 22, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 18, 2019
                    ICICI Bank Customer Care's response
                    Dear Sahana,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813894) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      praneetha dharani
                      from Hyderabad, Telangana
                      Sep 18, 2019
                      Resolved
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                      Address: Krishn enclave , Kalyan nagar phase 3, Morinahr , plot no 75 . S1, Hyderabad, Andhra Pradesh, 500018

                      Hi i have joined icici bank in may 2019. At that time i little knew about the pathetic culture of icici bank. While induction they say very big words about their organization but at the ground level no one cares how the employee is being treated. No one will come forward when an employee needs help neither branch manager not the hr. I have requested hr and other people to give me a transfer to near branch as there was a personal emergency at home, but no one helped. Moreover my reporting manager is 2 years younger in experience to me and she supported me in no way.in return she used to take everything to her ego. While i was facing difficult situation at home, my work place became more horrible to handle for me only because i joined the bank recently??? I don't get this logic of icici.

                      However i have resigned the organization in august and handovered everything to branch. Now in my full and final settlement, they are charging me for lost laptop and advance pl which i have never availed and after all calculations, it seems that i have pay bank money for my f&f instead of bank giving me my salary.

                      Where are the brains of icici? In this culture icici bank will not go anywer for sure in future and better it takes only manipal students instead of lateral hiring. Because anyways apart from manipal batch no one else would survive in branches.

                      Pathetic and worst experience of my life ever. Waste company to work with. Or might be i landed in a completely wrong place.

                      Request you to address my concerns asap as i feel helpless.
                      Oct 22, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 18, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812941) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      I was selected for an telephonic interview in icici bank. But after all documentation and mail I didn’t get call. I’m trying to call Hr member his phone is off. Kindly contact me
                      ICICI Bank Customer Care's response, Sep 19, 2019
                      Verified Support
                      Dear Customer,

                      For any queries relating to career opportunities, please email us at [email protected]
                      Your app insta bizz is not supporting my updated phone or Android 10 please see the matter and resolve as soon as possible
                      ICICI Bank Customer Care's response, Sep 19, 2019
                      Verified Support
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812941_001) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Without an acknowledgement or taking my permission, I have been charged for the service which i never requested/opted for on 04/09/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
                      Please reimburse the respective amount ASAP and request you to cancel if such type of service are in active.

                      Thanks
                      Muzzu
                      ICICI Bank Customer Care's response, Sep 19, 2019
                      Verified Support
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812941) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        cinnoman
                        from Gurgaon, Haryana
                        Sep 18, 2019
                        Resolved
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                        cash debited from account thru atm but no cash received

                        Address: DLF CITY PHASE 1 QUATAB PLAZA PHASE 1, Gurgaon, Haryana, ICICI0000177

                        On 7th sept 2019 i swiped my icici debit card twice for inr 10000 each at an sbi atm at the lucknow airport. On both occasion s it said "session timed out" and i got no money. However an amount of inr 20, 000 was debited from my account, of which only inr 10000 was credited back. I immediately reported this to the bank (Complaint no sr[protected] dated 7th sept) and the concerned relationship manager. I was told that the amount would be credited...
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                        P
                        PruthvinathP
                        from Delhi, Delhi
                        Sep 18, 2019
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                        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I haven't opted for any prime auto renewal. I have checked this in the message sent from icici, also i have ensured this by going through my account statement, the amount was debited on 18th september, 2019. Could you please assist me regarding this. Please find the attachment regarding the same.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 18, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812971) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Sep 19, 2019
                        Updated by PruthvinathP
                        Hi ICICI Team,

                        I'm unable to send the mail to "[protected]@icicibank.com".

                        Please let me know whether the above specified mail address is correct?
                        Hi ICICI Team,

                        I'm unable to send the mail to "[protected]@icicibank.com".

                        Please let me know whether the above specified mail address is correct?
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                          R
                          Redhee
                          from Mumbai, Maharashtra
                          Sep 18, 2019
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                          Demat charges are getting deducted every year. According to them i opted for demat service. But i have not. I have given written application to close my demat account and refund the amount deducted. Amount was refunded but the account was not closed.
                          Again in 2018 and 2019 charges have been deducted.
                          And there is no solution for this in online customer care. As one has to visit the branch.

                          Now my point is i am already investing in mutual fund but through other source. If i would have started icici demat service i would have transacted through that account.

                          But the bank official just to earn incentive start any service according to their will.
                          And surprisingly they can start service on online customer care but to stop that and to get the amount refunded which is being deducted unnecessarily, customer has to visit the branch.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 18, 2019
                          ICICI Bank Customer Care's response
                          Dear Redhee,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813900) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Sep 20, 2019
                          Updated by Redhee
                          There is no point doing so. Because now when I have put the request to close the demat account and asked my amount which has been deducted unnecessary.
                          Then your bank is saying it will be done by the customer case and your customer care is saying it will be done by bank.
                          Very nice way to irritate customer so that finally one would stop following

                          I want my annual charges which has been deducted back in my account.

                          Demat id[protected].

                          Refund my charges which has been deducted unnecessary

                          Pathetic service and the last option which u leave to your customers is to close the account.
                          There is no point doing so. Because now when I have put the request to close the demat account and asked my amount which has been deducted unnecessary.
                          Then your bank is saying it will be done by the customer case and your customer care is saying it will be done by bank.
                          Very nice way to irritate customer so that finally one would stop following

                          I want my annual charges which has been deducted back in my account.

                          Demat id[protected].

                          Refund my charges which has been deducted unnecessary

                          Pathetic service and the last option which u leave to your customers is to close the account.
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                            Pativada MANOJ KUMAR
                            from Mumbai, Maharashtra
                            Sep 18, 2019
                            Resolved
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                            Resolved

                            826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19).

                            They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.
                            +1 photos
                            Oct 21, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 19, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (816342) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              mynah1507
                              Sep 18, 2019
                              Resolved
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                              Resolved

                              Hi. I will be overseas for less than 180days and i wish to change my registered mobile number to my australian number. Please let me know the procedure. I spoke to the customer care executive who was not very helpful and adviced me on changing my account to either nro or nri account.. When i am here only on a temporary stay, why should i make such changes to my account.
                              Oct 25, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 18, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813002) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vicky karkera
                                from Chennai, Tamil Nadu
                                Sep 18, 2019
                                Resolved
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                                Resolved

                                Address: Dombivli, Thane, Maharashtra, 421202

                                Hi my name is vicky karkera.. Yesterday i got a message that my acct xx144 debited with inr 3, 000.00 on 17-sep-19. Info: nfs*sb012801*. Avbl bal:inr 1, 450.81. Call 18002662 for dispute or sms block 144 to [protected]... So could you please help as some one has fraudently withdraw the money... As yesterday i have not done any transaction and debit card was with me whole day... This is 3rd tym. This happening... To me... Past 9 month back the same thing happened... To me... N when i reached your branch... Instead of helping me.. They were advising me that.. Approach.. Your family member they would have made the transactions... N just lost all hopes with the branch n i was forced to change all the debit card password n all... N now the same. Things is happening.. Could you please help. Me. To get my money... Or. M gonna police compliant for this..
                                Oct 19, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 18, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812965) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi i have already lodge a complaint regardin my fraudelent withdrawal under id ICICI Bank Complaint Status Update [ID: 2456312].but the email id you have given is protected and i am. Not able to view the email id wherein u need to. Contact, so please send provide your email id coz this is a serious issue...
                                ICICI Bank Customer Care's response, Sep 19, 2019
                                Verified Support
                                Dear Customer,

                                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812965) in the subject line of your email. Our official will assist you.
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                                  Maddi Kumar
                                  from Hyderabad, Telangana
                                  Sep 17, 2019
                                  Resolved
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                                  Resolved

                                  Address: 500032

                                  I ordered a phone from realme from my credit card but as i entered wrong address i had to cancel it.when i asked customer care they told me that refund will be credited in 5 to 7 days.I need to know that the time taking is for them to process refund or it also includes bank process time and need to know when it will be credited and time it takes for that...
                                  Oct 30, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 18, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812972) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Akshaya Gavhane
                                    from Delhi, Delhi
                                    Sep 17, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    Hi name is akshaya gavhane. I got message amount deducted from my saving account.{ txn of inr 860.00 done on acct xx683 on 17-sep-19. Info: vin*google d. Avbl bal:inr — — — . Call 18002662 for dispute or sms block 683 to [protected]} but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

                                    My card no:[protected]
                                    My contact no:[[protected]]
                                    Pls call

                                    Regards,
                                    Akshaya gavhane
                                    Oct 20, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 18, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Salmanfr
                                      Sep 17, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411033

                                      Hello
                                      This is salman rajiwate
                                      I have called so many times to customer care of icici bank for email id change. All the emails are landing into my previous company's email id, i want them on my personal id. Also i have visited blue ridge pune branch three times with my electricity bill to get the address changed. But the responses i get are different everytime and frustrating. They are not accepting online copy of electricity bill which is valid as per the law.
                                      It's been 10 days i have not yet received my renewed credit card which got expired because of address change.
                                      Please take a note and resolve this issue soon.
                                      Oct 22, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 18, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812986) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      My name is shagundeep singh my account is activated last night as i got my student gic with icici bank canada and this morning i got message that 8000$ deducted from my account for dr.tran for funding as i checked it online it seems like a clear case of fraud so i want my money back as soon as possible.

                                      credit card : email address change - Comment #3538285 - Image #0
                                      ICICI Bank Customer Care's response, Sep 18, 2019
                                      Verified Support
                                      Dear shagundeep singh,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812986) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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