ICICI Bank Complaints & Reviews

I had applied for fastag through icici imobile app. I have not received it even after 25 days. Their fastag customer care numbers are not working. No one picks them up.
I have been complaining to them for last 10 days but they give no proper reply.
My fastag account no is 21995875.
I have need seen such a bad customer service of any bank.
I will close all accounts with icici as soon as possible

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Address: Hardev Ganj, Near Ghanta Ghar, Mathura, Uttar Pradesh, 281403

I have applied a fastag on icici bank portal on dated 02.11.2019 with rs 499.

Fastag account. No. 11753936. After that a text message received on dated 03.11.2019 that "you will received your fatag appox. With in 3-4 working days."

But card is not received till date. So please resolve this or if you can't then please cancel this fatag account and refund my payment.
Thanks
Ankur
Mo. No. [protected]

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 560062

Hi,

In my account deducted 413.00 Rs. with transaction remark "NACH_AD_RTN_CHRG~BAJAJFIN~02NOV19~8c8095c~4040CDFB" on 11th of December 2019. I have no idea why this deduction has been made. I will pay EMI as per date with out miss then how you deduct money from my account. i will share in my account details in attached file. Please solve the issue and refund my amount ASAP.

Regards,
Vinod Kumar R.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ehy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 16, 2019

Updated by Vinod047 Hi,
As per your request mu UID is[protected].

Thanks
Vinod Kumar R

Dec 20, 2019

Updated by Vinod047 Hi,
Any update on this?

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Address: Bangalore, Karnataka, 560097

I applied for fasttag from icici and paid the amount of 499
Waited for almost 9 days now i havent got the fast tag nor any update on the progress of shipment
Customer service number is not responsive when i try to reach and i tried calling every day and no response after ivrs
I even opened the complaint through help desk in https://fastaglogin.icicibank.com/ and no response for that as well

Its been 8 days now and pathetic service from icici i haven't recieved the fast tag

Id[protected]

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Nityanand Bhat,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bis) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by Nityanand Bhat Hi I tried sending mail to [protected]@icicibank.com and its not working

Verified Support

Dec 13, 2019

ICICI Bank Customer Care's response Dear Nityanand Bhat,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bis_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 831017

I have applied for icici fastag on 4/12/19 and the id 11787655 got active on 5/128/19. Since then there is no update on the shipment of the fastag sticker. I have been trying to call the[protected]Toll free)/[protected]Chargeable) since last 4-5 days but unable to reach them. I have raised a complaint vide ref number cmp[protected] on 7/12/19. However no one bothers to respond to the complaint. Its is very sad that a bank of such repute is fooling with people. Please forward the issue to the concerned team and assist

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ah0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by Helloshreya Please send the correct email address. there is no such email id as [protected]@icicibank.com

Verified Support

Dec 13, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ah0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110092

Today, when i was going through my bank a/c statement, i found that a total of amunt rs 295.01 had been deducted from my account in the name of posdec chg in form for small amount of rs 29.5 multiples times. Even i was not reminded of the charges by sms alert. This is very unethical practices by such reputed bank.
On one hand where digital payment is promoted by the government and on the same time such hidden charges are made by banks.
I am looking to switch the bank account if refund is not made.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03aha) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: viajy colony Dehradun, Dehradun, Uttarakhand, 248001

I have applied for hdfc fastag on 10/12/2019. There has been lack of communication. My application number is: hfr993036. I have not received the mail till date
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 12, 2019

Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: west marredpally, Hyderabad, Telangana, 500026

I have applied Fastag in ICICIBank on 4th Dec 2019, till now I didn't get fastag or any response from the bank and tried 2 customer care numbers given in their website, nobody there to respond
I didnt expect this type of service from ICICI bank.
Please take necessary action

ICICI Bank customer support has been notified about the posted complaint.

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Address: Rangareddy, Andhra Pradesh, 500070

I have paid for fasttag on 27th nov and have been waiting for the delivery. I have not received any response nor the customer care number (Toll free) are not picking up the phone. Tried calling on chargeable toll number and it says temporarily number was disconnected. There is no email id to contact too.. So customers have been put on risk of taking fasttag through icici as they dont have a proper support.

I am still waiting for my fasttag and i havent receveived any customer id
Regards,
Balaraju
[protected]

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear BalaRaju Marepally,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 600014

I booked a fastag with icici bank. Every possible customer care service is blocked by icici bank. No way you can connect with the bank for complaints. The customer care number 24 x 7 is a fake bogus number - no one answers. Email is even worse - it doesn't go through or never get a reply. I have called over 30 times and not even once anyone answered. Money transactions goes through with any problems, customer complaints or help - no answer.

ICICI Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by franf1956 My Customer ID 11858751

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bj4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 14, 2019

Updated by franf1956 What is [protected]@icicibank.com?????????????????????????????? it is a non functional email id. Please provide a decent honest email id to forward my complaint.

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Address: Kutch, Gujarat, 370465

I ordered one fastag from icici bank for my car on 30th-nov-19 and paid online. On last confirmation page, it was mentioned that it will be delivered to your dispatch address in next 8 days, but even after 13 days, i how not received it. I tried contacting them on the fastag customer care numbers since last 5 days but whenever i call i hear a recorded message that all service representative are busy with other customers. Many times i hold call for 30-40 minutes but nothing happened. There is no email address on their website to inquire about the card delivery.

This is pathetic and i need complete refund of the amount i have paid, so i can buy it locally.

Please help me getting refund of inr 500 which i have paid initially.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear soumitrasoni,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bj8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by soumitrasoni This is a support message or a joke?!? What is this [protected]@icicibank.com?!?

Please ask your officials to contact me on [protected]@gmail.com

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Address: Bhagwati Kunj S.L. Road, Room No 4, Mumbai City, Maharashtra, 400081

From 5th of december till now the icici bank is uncessarily charging me 29.50 rs, they have charged me upto 1000 rs in 5 days, i dont understand i have not used my debit card even i was having balance in my account still they have charged me this,
It is kind of fraud done by icici bank to theit customers.

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Address: 600078

I am using icici swipe machine for last one year now they deducted (1000+180 GST, 1000+180 GST and 999+179 GST) 3538 rupees for some installation and AMC fees.
I didn't placed any request they themself deducted the amount without informing me, After plenty of time i called to customer care then raised a case 51796819.
now they closed and saying there is no mentioned TID available, but i have all details and will share if they want it clearly shows ICICI merchant services is cheating
and doing big fraud with the customers.

I am totally unhappy with icici merchant service and would not suggest anybody to go with it.

Closed case : 51796819

Deducted Details :

20-nov[protected] + 180
25 -Nov[protected] + 180
29 -Nov[protected] +179

Mail Id :
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Pavikavi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dec 18, 2019

Updated by Pavikavi Hi ICICI Team,

May i know the update on this ?

Regards,
Pavikavi

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Address: Pune, Maharashtra

I have bought icici fastag online on 3rd dec 2019. I got 2 messages saying my icici fastag account is activated and you will receive same in 5 working days. My icici fastag account no is 22217993. But there is no information on whether the tag is shipped or not the tracking id? I tried reaching the toll free but not routed to call center executive. Waited on the call for 10 mnts twice. Number called :[protected]

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Kunal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03878) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Rajinder Nagar, Amritsar, Amritsar, Punjab, 143001

I had purchased the fasttag for my vehicle PB02-BG-8658 last month and got the message on 29th Nov that it has got activated.

On 3rd Dec I had again received a message that the tag would get delivered in 5 working days. No other info is available and I cant even trace it from somewhere. Also the helpline no is in waiting only and not getting connecting to Customer care executive

Regards
Ranjodh Singh

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Poonam Nandha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bjj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Triplicane branch, Chennai, Tamil Nadu, 600005

I am an account holder of icici bank for more than 8 years. Due to my personal issues iam not aware of smab charges and iam not using my registered mail id. Now currently after checking my account statement i was got debited rs 3, 019 + gst from february 2019.
21.02.2019 - rs 536, 20.03.2019 - rs 416, 25.04.19 - rs 584, 27.05.19 - rs 536, 02.07.19 - rs 494, 18.07.19 - rs 532.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Sridhar Ranganathan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0387d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 17, 2022

Updated by Sridhar Ranganathan Not yet resolved yet

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D

Devisree krishnaraj

from Chennai, Tamil Nadu

Jan 29, 2021

I am an savings salary account holder of icici bank for more than 2.5 years. Due to my personal issues iam not aware of smab charges .Now currently after checking my account statement i was got debited rs 5, 769 + gst from January 27th 2021.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Reply

Devisree krishnaraj's reply, Feb 10, 2021

Not even replying what fraudulent bank is icici

D

Devisree krishnaraj

from Chennai, Tamil Nadu

Feb 10, 2021

I am an savings salary account holder of icici bank for more than 2.5 years. Due to my personal issues iam not aware of smab charges .Now currently after checking my account statement i was got debited rs 671+ gst from January 27th 2021.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Reply

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Address: Sri Gurukrupa, 1st Cross, NGEF L/O, Near BP Petrol Bunk, Sanjayanagar, 560094

Dear sir/madam,
I had made payment for a fastag on online on 2-dec-2019.
Transaction id: 235 868 4
Tag cust id: 11743109
Tag acc no: 221 873 38
I have not received the fastag till date (11-dec-2019)
Please update the status of shipment.
Contact details:
(M) [protected]
(Mail id) [protected]@gmail.com

Your following contact numbers are not responding
[protected]
[protected]

Thank you
Regards
Sudhir

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: sec 21, nerul, Mumbai City, Maharashtra, 400706

I had applied for fast tag and made payments on 2nd December 2019. i have not yet receieved the same. The customer care no[protected] is not responding inspite of repeated atttmpts. the last date of fast tag is December 15th and it will be very difficult to drive withou the same.

Request you to please expedite.

please help...

ICICI Bank customer support has been notified about the posted complaint.

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Address: G-5, Auro Spinning Senior Officers Colony, Sai Road, Baddi, Solan, Himachal Pradesh, 173205

I Rajat Panigrahi (mobile no. [protected]) bought ICICI Fastag online on 1st Dec 19. I got 2 messages saying my ICICI Fastag account is activated. My ICICI fastag account is 22179085 and 11734587.

Till 11th Dec today I have not received my FASTag, I approached the Baddi Branch of ICICI and they are ignorant of this.

I also tried customer care no which is not connecting, feeling frustrated. I don't know whether the tag is shipped or not.

Can you please help as the deadline is approaching and not sure on what to do.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Rajat Panigrahi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 359/55, Faridabad, 121004

I have applied for fastag on icici fastag portal on 26/11/ 2019 having Customer Id is 11611350
But have not received fastag yet in my communication address. Also not able to reach customer care over phone line.
I tried many times this number:[protected] but not able to talk to executives yet as they remains busy always.
Kindly resolve my problem as soon as possible as 15/12/2019 onwards fastag becomes mandatory.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bjo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 445

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