ICICI Prudential Life Insurance Complaints & Reviews

I had applied to surrender my Insurance Policy No[protected] on 26th Aug 17 at your Koramagala Branch- Bangalore after I realized that I have been conned by ICICI.

At the time of selling this policy your sales agent had told me that I will get an option to surrender and withdraw from this policy after 7 years and I will get full fund value and added bonus at that time, if I do not wish to wait till 15 years. But now after paying on time premiums for 6 consecutive years, I am told that I cannot withdraw after 7 Years and I will have to wait till 15 years. In case I withdraw, a major part of money paid by me will be confiscated by ICICI as per your own calculations.

I agree that I was naive to trust your sales agent and did not read the legal prospectus carefully, hence I decided that even if I end up losing a big chunk of my hard earned money I will still surrender the Policy and cut off all business relationship with ICICI group, as they have completely lost my trust and confidence.

Again, while surrendering the policy I was told that payout will be done in max 15 days in m bank account but Now I get to know that even that has been put on hold for unknown reason.

When I am trying to reach grievance team, there is no response.

Please let me know If ICICI is willing to pay me anything as surrender value or they want to eat-up entire amount now?

If ICICI plans to make any payment, please share the confirm date and time of that Payout.

Hi, i was talked into loving rs. 2, 00, 000 from an fixed deposit that was maturing into a prudential life insurance account with the promise of great returns etc. I was not explained that this would be locked in for 5 years. When i decided to discontinue the policy after a year, i was then told that i cannot do it. 2 years later, i am still stuck with the policy, and i see my total account balance reducing due to frivolous charges (About rs. 20, 000) that are not transparent to me at all nor were they disclosed. I think this is predatory practice by icici which should be fixed or investigated by the right authorities. You are risking losing a client for life, if this is not fixed.

Dear sir / madam,

I am very very depressed because i lost my father recently. This complaint is regarding not get death benefit due last premium due because of my father health is not well from last 7 months.

My father (Parakash kubde) policy advisor is icici bank itwari nagpur
Policy no.
1. 18340928
2.17953080

I am not satisfied with icici service.

I am exsiting customer of above co. And taken 4 to 5 ins. Plan policy since 2005, and all policies running very well but unfortunatly 16.01.2012 mr. Amit kalra associate business manager from icici prudential life ins. Come to my office & suggest my old policy no.04861617 dt.20.03.2007 which running well for surrender. Day after he is collect my old policy bond and a chequeno.844400 of icici bank for issue new policy which is issued on 14.02.2012 bearing no.16395559 guarnted saving plan but my bond is not delivered & hand over to me. Since longtime i personally visit the branch than collect new policy bond papers i found my date of birth, wife name, residence address etc details are fil wrong for above man amit kalra melafied intation, all the information regarding my self is wrong. I contact to icici pru. Lic office & do complaint but since my money blocked & they are not hearing my view for refund my hard money. I send in return a letter to icici pru. Iic, mumbai but no result found by me. So i requested to you please look into the fraud by icici pru. Ins.co.& help me. I am a service class man, my 50000/money is blocked and no any benefit from policy bcz old policy surrender & new policy papers are wrong & fictatious in my favors issued by co. So i request to sir please do the needful in my favour. Thanks.

Unfair trade practices played by major insurance company, icici prudential

How icici prudential cheat the people systematically and rob the money from innocent customers through their clever and cunning methods

Please do not take investment or any such policy from this company.
Icici prudential is running professional fraudulent scams cheating innocent people, robbing their money by their planned, cunning and heinous activities.
Few days back i wrote a mail regarding my surrender money of invest shield pension scheme policy reg; immediate after two days one person contacted me stating icici pru life represent and ask the policy details then said yours claim is genuine we are going to settle.
Then ask for account details to credit the amount and cheated my money 19000 from my account immediately i called to customer care the same person sitting in customer care and telling we will see your account and come back but nothing was happen

I went to icici bank and lodge a complaint too no answer till date, who is the responsible for this type of scams

Which icici prudential pay them for this fraud

I enclosed the phone no of the person called me and audio clip of conversation

Pls settle the issue otherwise i will proceed legally and i have the recorded conversation with bank toll free no that i will give to media and press how icici employees are cheating

This is the complaint one of the emloyee of icici prudential name pankaj varshney is working at icici prudential under brahm dutt tower, sector 18, noida, but created fake facebook id's via name of yash varshney, jyoti varshney, pankaj varshney & doing harassment via abusing, doing sexually chats, blackmailing, threatening over the phone & on social media sites. He also disturbing our daily routine life. As he is doing mentally & sexually harassment to me & my family members specially females, attached are the proof for your reference. Based on these proofs we already logged legal complaint at cyber crime. We are clear that next step will taken against at his working address which is icici prudential (Complete address is mentioned below) making accused to his respective seniors with whom he is working.

He has taken our family details & documents while saying that will provide life insurance policy but he is doing harassment now. Hence also i suggesting to everyone that not to provide details & documents to any icici prudential life insurance employees. They will misuse the documents.

Dear sir or madam ami serina begum amr policy number 18445706 amount 1, 01, 000.00 amk bola hoye chilo amount akbar dite hobe and interest par month 850 kore pabo but jokhon policy papers ami palam tokhon dakhchi 5 years dite hobe and maturity 10 years ai nice ami bank icici te gale amk kono rokom help na kore amr sange khub baje beave kore ami akhon ai amount ta return pete chai imedite amr sorirar obostha khube kharap plz help mee [protected], [protected]

Dear sir / madam,

I am very very depressed because i lost my father recently. This complaint is regarding fraud committed by insurance advisors and insurance company.

My policy advisor is icici bank ltd rlg

Code / license no. 00151827

Insurance advisors / agents (Name: david, mobile [protected] and narendra [protected]) came to my house 2 times to sell the investment plan with...

Hi

Icici pru life debited Rs 25000 on 5th aug 2017 on my account, Which i m not aware and i also update you that i m not buy any policy at that time, So request you to please if there is a any application comes to you regards the same then please cancel and request to refund Rs 25000 in my account.

As i m not get any call or i dont have any application or policy number so i could not able to track the same for cancelation process.

For your refrance i mention my account number and name, request you to please update me for the same asap

Name : Bhavin Dipakbhai Raika

Icici Bank Account Number :[protected]

Mobile :[protected]

Name of complainant-MS SARITA DEVI
COMMUNICATING DETAILS:
AREA-GHUISHAR NATH ROAD LALGANJ AJHARA
CITY-PRATAPGARH
TEHZIL-LALGANJ AJHARA
DISTRICT-PRATAPGARH
STATE-UTTAR PRADESH
PIN-230132
E-mail:[protected]@yahoo.co.in
MOB NO:[protected]
INSURANCE TYPE: Icici Prudential guaranteed savings insurance plan-UIN 105N114V01
LIFE:NON MEDICAL PLAN
INSURANCE COMPANY NAME: ICICI PRUDENTIAL LIFE
DATE OF BIRTH OF POLICYHOLDER:12JULY1988
POLICY NUMBER: 15489668
POLICY SERVING BRANCH ADDRESS: PRATAPGARH BRANCH UTTAR PRADESH -230001
DETAILS OF THE COMPLAINED:
RESPECTED SIR,
it is with great agony that I wish to bring to your kind notice that callousness shown by Icici Prudential life insurance company's branch manager and my insurance advisor for your valuables advice regarding this matter
1.I have taken policy on 06may2011 but I have received policyholders bond on 11 June 2013.can I know how much time to take insurance company's delivered bond to policy holder.one another thing I have received bond by my insurance adviser MR ANUJ PRATAP not by speed post or couriers by hand after longtime.In past I have try so many times on toll free numbers and branch at pratapgarh.They told me its take 2 month to reach your communication address but failed to delivered policy bond at my home address.
2.when I received policy bond I read all terms and conditions of policy as paying term 7 years and premium amount 50, 062/-(Rupees fifty thus hand and sixty two only).Then I showked and contacted to my advisor as he explained me earlier about policy it is a single premiums policy and like fixed deposits in bank and you mam get another benefit insurance also.your money is fixed for 7 years.then I along with my advisor gone to pratapgarh Icici Prudential branch talk to branch manager about my policy fraud done by my advisor.I have communicate to Icici pru Mumbai office through e-mail for surrendering of my policy but they are not accepting.
Hence I am writing you sir please guide me how I can returne my hard earn money.I have not availed free look period of 15 days due to non receipt of my policy bond.I am not sure is my money safe in hand of Icici pru life insurance company.thanks
NOTE:Please help me sir about free look time of policy bond .
Or do as fixed deposit my amount for seven years or back my all hard. Earn money 50062/- rs
YOURS
MS SARITA DEVI
MOB NO-[protected]

Dear sir,
This is narendra sharma from gwalior, i am your existing customer of your company, last year in july i visited your gwalior office regarding paying my wife policy premium.
At that time mr. Amit gupta misguide and greed me for link my wife plan to new plan for more benefit.
He took sign on a form and told me this plan link with previous plan but after some time i got information about paid up to previous plan and generate new policy of mine with policy no.20167296.
I complained about this so he took for free look my policy and assured me to transfer money in my account.
But 6-8 month he avoid and delay it with different reasons. Yesterday i got a call for renewal premium.
So he fraud with me and give a huge loss of prestigious image of your company.
Please take a action and try to return my money as soon as possible.
Take a hard action on this type of fraud employee otherwise i will take legal action against your company as per my legal advisor.

Thanks,
Narendra sharma

In april-may 2017, i got a call from icici saying that one of my policies was maturing & they would like to send me an adviser to help me plan how to claim it and to understand switching possibilities in my existing policies.

Advisor named nitesh tiwari & one of his senior colleagues visited me and tried selling me a new policy at high premium. I clarified that i did not
Have the capacity to pay 2.5 to 3lakhs premium which they were pushing me for.
To this, they told me that i should transfer the money from my 2 existing pension plans and thereby save the tax that pension plans would otherwise attract during redemption/surrender. They convinced me that its wise to start a new policy which would have tax free returns & not to worry about paying premium since money could be transferred directly year after from my pension policies to the new policy. They also advised me to pay premium of my other policy (Wealth builder) by transferring money from the pension plans directly.
On this basis, after their much persuasion, i agreed.

They told me that they would open elite life ii policy for me by transferring premium directly from my existing premier life pension policy. But instead, without informing me, they transferred the money from my other low value pension policy namely lifetime pension ii. I called and complained on icici pru life helpline.. But i didnt pursue the complaint further since i didn't doubt the icici professional's intentions. I thought it was an error which could be overlooked. I tried calling them; they didnt answer, nor they ever called back.

Now it turns out that they lied to me only to sell a policy. Now that my premium is due for wealth builder policy, as the 2 icici thug professionals had advised, i wanted to transfer money from my premier life pension policy to the wealth builder policy.in course of this process, i have been told that partial amount cant be transferred and instead i would have to surrender my pension policy.. Which would thus attract tax!
This is cheating.. Absolutely unfair!! The basis on which i was sold the policy was total lie!! Is this the ethics of the icici pru life... Are these guys interested in business or in looting only to fulfill their sales criteria on somebody else's hard-earned money??!!???

I have given much business to icici prulife but after this incident, i am deeply hurt & my faith has been uprooted. I wish to cancel my policy (And get the interest due on my money since may 2017) on grounds of fraudulent selling based on false information. Kindly apprise me how to go about doing this.

I have paid 5 premiums total amount 25000.00 towards invest shield pension scheme due to my job nature moving from one state to another. So i could not able to pay the premiums and scheme got lapsed, now am requesting insurance agency to pay my premium amounts without any interest they are not paying pls look into this and resolve am a old customer of icici bank holding account for the last 15 yrs

Else guide me to approach banking ombudsman to settle the issue

My policy no : 01600613
Policy commencement date: 29/04/2005

I have purchased policy of iprotect smart with critical illness cover through online. Application no-ob07340803. Clearly i have mentioned 25 lacs as critical illness amount. Policy purchase on date[protected].. I got hardcopy of policy document on 21 june 2017.
1. Policy document showing 0 ruppes as critical illness amount.
2. Policy holder name is also not correct as i requested through proper channel.
My free look period also lapsed due to this problem. I need new period as free look period.
So many times mail done for the problem but till date 27th july i didnt get new policy document with correct details.
Its worst service ever i received through any online channel. At time of policy buying, on a single click executive calls to you but this problem is still not solved by icici team more than a month time lapsed.

I have purchased term plan icici prudential iprotect smart on 14june2017 through online.. Application no:ob07340803 clearly i have mentioned all details - total policy amount 35 lac and critical illness benefit amount 25 lac.. I got hard copy of policy document on 21st june 2017.. Problem
1. Policy document showing critical illness benefit as 0 rs.
2. Policy holder name not as i request through proper channel.
I have mailed for the same problem several time.. But didn't get corrected policy till date-27 july 2017.. Every time customer care executive giving new request no and new date for resolution..

Hello icici pru,

Asper rohit devadiga (Complaint redressal officer) i have submit all documents at icici prudential life insurance company ltd, 1st floor, above hotel aroma, opp. Nesco office, matha sahi, bhadrak, orissa - 756100 on dt:27/6/17 but since 30 days past those policy cancellation amount not credited to my account. Many times visit at your local branch they have no answerd and gaming with customer last 20days. Its a very bad impact to a customer conversastion. As a being human its already 30 days past but your whole team icici pru called as a brand but its not possible for credit a amount to your customer.
Need your action regarding same on priority.

Regards,
Biswanath das
Mob-[protected]
Bhadrak-odisha

Dear sir/madam
We have opted an icici prudential life insurance along with our home loan recently in last month

Prior to the loan your official have come and offered some life insurance policy that we have accepted as they explain the benefits while discussion.

But what we are getting right now on paper is totally different policy from what they had offered...

This is absolutely unfair & of course not acceptable...

And when we try to contact them for the same they did not even came to hear the problem...

It is our humble request please look into it and do the needful at the earliest

Thanks & regards
Dr vijay kumar
Bilaspur (Chhattisgarh)
[protected]

I would like to request you that i want to convert my icici prudential saving policy no. 19426673 to icici mutual fund with immediate effect as i have to deposit rs. 30000/- on 08/08/17 but i want to withdraw my money (I. E. Rs. 30, 640/-) and deposit into icici mutual fund immediately. Pl. Help in this regard at the earliest. My icici saving bank a/c no. Is[protected]. Of icici bank, gangtok branch, sikkim.

Wants to lodge a complain against the person. Mr. Sudipto, who has raised the policy no.20218542. He is a total fraud. This is really annoying for the customers that after paying such a huge amount of premium the executive or whosoever really don't bother to take the call for their requirements. He has put a wrong registered mobile number in place of mine. I. E [protected]. As well as the payment frequency to annually which i did asked him to make monthly. If icici pru really bothers for their customers then i expect to take a severe step against this person and allocate a dedicated exe to resolve my issue.

I wanted a single payment instrument of rs ten lakhs as a gift for my 2 year old grand son.
Instead i have been issued a ten premium pay policy.
I am a 64 years old senior citizen and can not afford to pay any more premium.
The policy documents were note delivered to me. The terms oi want the policy were not available to me.
I want to cancel the policy under existing terms.