IndiGo Complaints & Reviews

Hello,

Her name is aditi dutta. She was not helpful. She was not replying my any message on indigo chat support.
This was very embarrassing. I kept on texting her because i want to know about the refund status amount of my booking. She had replied after 15 minutes. How may i assist you?
I mean what the hell is this..
Seriously disappointed by the chat support from indigo.
I have attached the screenshots.. You can see the time difference.

Hi team,

I have raised the concern to indigo for refund of my ticket amount cancelled due to c-19. As per government guideline if take has been booked in 1st lockdown period then airline need to refund the amount.

Indigo team raised request but there is no amount created in my account.

Below are the ticket details:

Name: sarvesh singh
Taxinvoice - dl2202104aa29842
Pnr : cpz2uh

I booked round trip flight in indigo with pnr - mh3tvc. Flight was from bhubnaeswar to kolkata on 11th may. And return on 15th may 2020 from kolkata.
Indigo canceled my flight and informed me through email that they will not refund my money but keep my money with them in the form of credit shell. I have an urgent need of my money so i requested through email (Customer. [protected]@goindigo.in, customer. [protected]@goindigo.in) to their customer care that as you are not providing the services so refund my money back to me in the same account from where i made the tickets against my pnr - mh3tvc. But indigo in the return email refused to refund back to me.

This is an illegal and unethical act by the airline company indigo. I want my money to be returned back same like indian railways.

Thanks and regards,

1. Happy easygo not responding just prolonging making delays with different probabilites of replying email - not satisfied.

2. My pnr tpzchx cancelled by airline - due to covid-19, requesting for august 6th dated from maa to ccu in indigo flights. So far no positive replies. Delaying

3. Kindly do the needfull and provide me the link so that i can reschedule by paying diffence amount.

4. I tried so many emails, getting diplomatic answers but results not in a fruitfull way. Look to have amiable action from your end.

5. Further failing will escalation to airport seva, &civil aviation sector.

6. Kindly do the needfull further without delays.

Booked four ticket on 7th april 2020 from kochi to mumbai.
Pnr no. Aiwd4g. Flight time 2.30 am on 7th april 2020.
Ticket booked with specific purpose that flight will reach around 5 am as such my grand children in a position to report school at 8am on 7th being opening day. We are staying @nerul, navimumbai and childrens studing don bosco higher secondary school nerul (Cbsc)

Indigo without our notice changed flight time afternoon on 7th april 2020 which resulted in cancellation four ticket.
Normally they should have been given a chance to cancel our ticket. They deducted 9000 plus as cancellation charges and paid only 1700. Customer care centre suppressed the fact &acted in favour of co. They offered a conditional offer to travel the same person within one year period which rejected as my wife and myself 72 years plus..
Pray full refund with penal interest

Refund our money which we had booked flight ticket for 16 April.. We don't know whether we will have travel or not.. So if you refund it Will be good for us... and the money which we Will get back it will be useful for our needs... As situation is not good in present time...

THANK YOU...

I want to know whether this letter is fake or real

I was booked flight from nagpur to bangalore with travel date 10 april 2020 and bangalore to nagpur with travel date 15 april 2020. But due to lock down flight was cancelled. But they have not refund full amount. When i initiated the refund request, they told you are not eligible for refund. I want full refund amount of my booking. I request you to help me.

My booking id :- emt70056035

Pnr no.- mq9vhr & xqiu9r

Tkt cancelled on 31-01-20 asking for refund since then but only reply i get is that they have processed the refund. As of 05-05-20 i have not received any refund. They are not providing any refund document or any arn no. They also charged me cancellation charges which i saw later & asked for the refund & now they are giving that cancellation charge as a refund in form of credit shell. 1 pnr & two different forms or refund?? Refund in the credit card is still not received.

Dear indian consumer forum,
Indigo is not refunding my money to my bank account from where i have done the payments. I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

Detail of the flight booking.
Airline: indigo
Departure: bangalore
Arrival: kolkata
Pnr: vfq7ui
Flight no: 6e-433
Date: apr 15 2020
Total amount paid for the tickets: rs. 10, 601

Warm regards,
Name: poulami majumder
Mail id: [protected]@gmail.com
Phone no: +91-[protected]

I booked a flight on 14.4.2020 but its cancelled on 30.4.2020 I want my money back pnr - AQNWRB, I want my money back any how as early as possible

PNR No- HM7TPQ
Booking date- 30/03/2020

It is cancelled due to covid 19 pandemic. As per DGCA refund guidelines, i should get complete refund of 3367 INR, but i have received only 2786 INR only.

Pl resolve the issue at the earliest.

Hi team, on friday (20th mar) i tried to book tickets (Ref number:xktnxj) in the flight (6e-411) scheduled for mar 22nd.
It clearly stated "hold cancelled" and my tickets got cancelled.
Meanwhile my account was debited with rs 12, 221.

After that, i went ahead and booked another ticket in the same flight (Pnr:sjr1qz).

Please let me know how to get the refund. Now i see that the cancelled ticket...

I had booked a flight tic on 11.11.2019 with a travel date of 04.5.2020 The tic costed me Rs 3938/- due to lock down the airline had refunded me Rs.3688/- to my Credit Shell.

PNR NKHK3Q

Why am I not refunded full amount??...

I had booked a flight tic on 25.12.2019 with a travel date of 17.4.2020 The tic costed me Rs 2782/- due to lock down the airline has refunded me Rs.2532/- to my Credit Shell.

PNR QQ55NR

Why am I not refunded full amount??

Reference to the attached screen shot that an amount of AED 1554 has been refunded to my bank account under the PNR YDWK4L with Transaction ID[protected] on 25th April 20.
But still not reflecting reflecting on my account.
Deepesh
[protected]

I have booked a flight through paytm on 19 th april for the journey on 04th may assuming that the lockdown ends.
Why would they not refund the money instead? This is a cheap and unprofessional business trick that indigo is putting money in the credit shell. I might not get the flight for the same cost another day. Also, they have only refunded the ticket amount but not the processing fee.

Pnr: nqbche

I would like the complete refund into my payment bucket back (Not the credit shell) as i generally don't travel in flights. As it was cheaper, i booked it. But will never again do this mistake of booking with indigo.

The airlines has not refunded the amount for cancelled flights.

From: nidhi kangle
To: indigo customer relations, [protected]@dgca. Nic.in
Cc: goindigo
Bcc:
Date: wed, 29 apr 2020 20:54:23 +0530
Subject: re: refund
You can't force me to take your shell credit. Dgca has not approved this
Shell credit program of your. Please provide the approval from dgca.

Even there is pil field against all this. I will go to the court if
Required if the amount is not refunded.

I don't agree to accept shell credit? I want refund.

Where is it written that you can take customers for ride? It should be
Customers choice to accept your offer you can't decide on your own on your
Terms.

Regards
Nidhi

On wed, 29 apr 2020, 7:22 pm indigo customer relations,
Customer. [protected]@goindigo.in wrote:

dear sir/madam,

your travel is safe with us!

with reference to your email, we would like to clarify that as per the
recent dgca circular number - av-29011/27/2020-dt, passengers may claim full
refund for the reservation booked between 25th march 2020 to 14th april
2020 to travel between 25th march 2020 to 3rd may 2020.

we have checked your pnr's and we understand that your reservation was
booked on 08th mar 20 to travel on 03rd may and 04th may 20. We have
protected the entire ticket amount in form of a credit shell (Details in
the table), which can be utilized for the same customer (S) within an year
from the date of creation. We would not be in a position to process refund
in pnr's.

s no. Pnr amount trf to credit shell date of booking date of travel
1 rfciyy 9008 8-mar-20 3-may-20
2 xltbgt 4504 8-mar-20 3-may-20
3 vf95my 7182 8-mar-20 3-may-20
4 xp72tk 4638 8-mar-20 8-may-20
5 aj91jw 9276 8-mar-20 8-may-20
6 oeg7jy 10526 8-mar-20 8-may-20

in case of any other assistance, please feel free to contact us. Stay safe!


*best regards, *


* debprateem chaudhuri*

*customer relations*
interglobe aviation limited ("indigo")
level 5 tower d global business park
m g road gurgaon haryana 122002 india

*www.goindigo.in *


on 4/29/2020, 4:38:20 pm, [protected]@gmail.com wrote:

dear sir

please arrange for the refund of the amount for cancelled flights. I don't
want shell credit

all the booking has cancelled by you hence i need the refund and not shell
credit. Please don't send me system generated mail. Flight booking for may
3 and return flights for may 8.

i have not received response from you for my earlier mails.

you can delay payment provided you pay interest on the amount for the
period of delay. Total amount is 40k.

pnr details

rfciyy
xltbgt
vf95my
xp72tk
aj91jw
oeg7jy

regards
nidhi

on sun, 19 apr 2020, 12:43 pm nidhi kangle, wrote:

dear sir,

i need the complete refund for all the pnr attached herewith. I don't
want the credit shell.

i have paid almost 40k for the return ticket. Return is on 8th may. One
of the passenger being an infant. I have need the shell credit i need only
refund.


please do the needful and confirm

regards
nidhi kangle

on sun, 19 apr 2020, 11:03 am goindigo, wrote:

use this credit shell for future bookings.




dear 6e customer,

to support the country in its fight against covid-19, and to comply with
the government regulations
— message truncated —

We have mailed to indigo customer care, nodal officers and also to appellate authority to provide cash refund. And credit shell will not be of any use to us since we are not frequent travellers who can make use of credit shell.

We have clearly told them we need money back to meet our financial needs still they are not ready to refund the cash.

Below is the response we got from indigo customer care.

Dear Customer,

Greetings!

With reference to your email, we have already shared you the derivative finding as per the directives and policies of the relevant authority.

We request your kind understanding and also request you to adhere to the same.

Thank you for communicating with us.

Best Regards,

Subhojit Das

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

Hi,
I have booked flight from amazon and the date of journey is 10th april.
But due to lockdown, the tickets got cancelled.
And according to government policy i should get the total refund but indigo has charged the airline cancellation charges and refund just a small amount.

Pnr :dnwrfx

I want the total refund as per the policy.