IndiGo Complaints & Reviews

I have booked my flight for 27/03/2020
From bangalore to patna but due to the corona issue the flight has been suspended but now i am facing issues with my refund amount. I have not cancelled my ticket from my end but still the indigo customer care is not providing my total amount to my account. I have asked them to return my amount to my card from where the amount has been deducted but they are saying that cancellation charge would...

Sir/mam,
I have booked flight on march 12th to travel on april 3rd from vizag to hyderabad, however, due to corona i got to know that flights are suspended and hence i had to cancel my booking however these people aren't refunding atleast 80% of original amount. I have paid about 5393 and they are refunding 1300 rupees which hasn't even been credited in my account. This is really very unfair and ridiculous way of looting people. Kindly...

I am kaushal, 26th march 2020 i was booking a flight ticket from indigo website. When i complete the payment by payzapp. Amount deducted but not received any ticket.

I wrote multiple emails and tried many times with your online chat service which is actually of no use.

I just got a transaction id. When i was checking the status of the transaction. The status of this transaction id was showing success.
br...

Consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Account
Messages
Notifications
Complaints
Sign out
© 2020 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

AirlinesIndiGoticket cancelled...

Hii team,

I have booked my ticket from goa to patna date[protected].

Pnr number- YJDBHM (6E-381)
Name - aditya kumar

As train and flights are closed till[protected] due to COVID-19.

Want to know why the hell ticket cancelled without my concern and no SMS and no email was send

Who ask to cancel my ticket.

And I want my total refund.
br...

Due to COVID -19 impact I got your message to reschedule travel or cancel with no charge. It was not feasible for me to travel for which I have cancelled the ticket. But there is a deduction of Rs 3000/-.Request you to refund full amount without any deduction....

Sir
Maine flight book kiya tha lekin woh cancel ho gaya uske baad hi maine udchalo se confirm karke apna booking cancelled kar diya. Dubara ab mail receive hua hai 14000 deduction ka. Sir isme meri to galti hai nahi mujhe pura refund milna chahiye.
Please help me what can i do. Naveen kumar choubey: indigo pnr is dqmdhb - 6e 7311/7305 25mar gau-ccu/ccu-gop[protected]/[protected] hrs....

Indigo is giving option for rescheduling cancelled flight tickets during corona flight cancellations. Its not clear if the passenger would be travelling same route/ same flight or required flights would be available within indigo.
In such a scenario, indigo is charging cancellation fees if the passenger is not opting for rescheduling within indigo.
Its totally unfair and illogical to charge any amount as cancellation fess...

I booked an indigo flight on 14th march, 2020 from bengaluru to kolkata. It was scheduled at 15:20hrs takeoff from bengaluru and it was a direct flight to kolkata. I successfully paid the fare online (Rs 6943) through upi using google pay. The payment was successful, but after that i received error 1018 on the website. I tried contacting the support at indigo, and after much hassles which continued over 4 hours, i finally got to talk to someone....

I had booked tickets from bhubaneshwar to bangalore on 11th april 20 on indigo 6e 431 scheduled at 20:50 with the booking id if[protected] through ixigo with zero cancellation fee and the return ticket from bangalore to bhubaneshwar on 26th april on indigo 6e 411 scheduled at 15:20 with booking id if[protected]. The total amount paid for both ways is rs 15, 602.

Due to covid issue, i cancelled the flight and i have received...

Boarding pass for pnr xq2r2e & pnr vpszsh

Dear sir,
As i don’t have any plan of travel at later dates, i wanted refund without any charges as flight cancelled by indigo based on government directives
Hence cancellation charges shall not be applicable
If you insist then we are the hapless victims of your policies and in such case the matter shall be referred to indigo ombudsman, indigo grivance cell...

I am priya ranjan. I booked flights indigo pnr status hk1kkg and ygk4qv date of journey 10 apr and return date 22 april from patna to visakhapatnam connect flight on same pnr. Flight currently unavailable service but airlines not in mood to refund money to customer account. I am requesting to you guidelines given to him should that without any reduction money refund me.
Thanks
Priya ranjan
[protected]...

Indigo is violating own terms and conditions of refund which mentions that if the flight is cancelled (Suspension results in cancellation) or rescheduled/ delayed for more than 3 hours than customer can claim full 100 % refund. They are providing full refund for international routes but for domestic they are only providing shell credit that too conditional (Only can be used by same person, what if my program is totally cancelled due to corona...

Have booked flights via makemytrip in indigo airlines with pnr# wcu5vr and vl6m9t dated for march 29 and 30 between chennai and hyderabad.

Due to corona outbreak, all flights and trains are cancelled, hence indigo should refund back my amount to my original payment method, instead indigo is asking for cancellation fees or its giving the option to hold our money in credit shell and they are forcing us to use that money for future...

Hi, this is with regards to cancellation of indigo flight of our booking from mumbai to goa (To &fro), due to current lockdown until 14 april. The indigo team has refused to give refund for my cancelled tickets of 9 april and 12 april and instead providing credit shell which has to be used by 30 sep with same passengers. Now in this lockdown situation how can one expects that he /she would be able to take leave again within 5 months period....

Sir
I cancel my air booking from guwahati to gorakhpur after receiving a mail from indigo as your flight has been cancelled due to corona virus. So please revert my full payment of booking at the earliest. I received a mail for deduction of 14000 is not valid. Because the flight cancelled due to corona virus.
Please refund full fair.
Thanks...

Pnr-wnthjk
Due to complete shut down for next 21 days i. E. Till 15.04.2020, i have cancle booking schedule on 03.04.2020 from nagpur to mumbai. Company has deducted huge amount towards cancellation which is against government guidelines. Please therefore looked into and refund entire booking amount.in case i have not received full refund i may require to take this matter with appropriate authority including govt. Of india....

Hi a lady called mahi khan as hr phno[protected] and a person called hr - [protected] verification dept [protected], indigo head - [protected], niharika hr -[protected]
This lady called mahi told me to deposit 2600 rs security deposit for groundstaff job in kial airport she took money and she's nt replying she tld it as refundable amount i[censored] selected r nt the money will be refunded she tld u hv paid proofs nd all call record wit me and...

Indigo airlines has recently cancelled all flights due to covid-19 outbreak as per government regulations. After cancellation, they are not providing option to credit amount to back accounts. They are charging cancellation fee of 3000 per person per sector. I paid 29k for tickets and now i am getting only 3500 as refund. This is cheating.

In their site, it clearly says that if cancellation is due to gov regulations, they will...

Sir, on 17 march 2020 i have very important meeting on royal enfield hq office chennai but due to corona virus it is postponed...
I book a flight from indore to chennai on 16 march and return ticket on 19 march...
According to govt order flight ticket cancellation will be refunded but indigo airlines didnt do that.. Plz help..
Aashish jain contact no. [protected]
I want my money back. They neither receving call......