Max Life Insurance Complaints & Reviews

सर् नमस्कार ऐक्सिस बैंक मैनेजर ने मुझे गुमराह वह लालच देकर 35001 एक का मैक्स लाईफ पोलिसी जबरदस्ती बना दिया और बोला भरना पड़ेगा औऱ दूसरी मेने ऐक्सिस बैंक मैनेजर से बोला में पोलिसी भरने में असमर्थ हूँ तो उन्होंने बोला एक एप्लिकेशन लिख के दे दो आपके खाते से ऑटो डेबिट बंद हो जाएगा मेने एप्लिकेशन लिख के ऐक्सिस बैंक मैनेजर को दे दीऔऱ कहा आगे से मेरे ऐक्सिस बैंक खाते से पोलिसी के रुपये नहीं कटने चाहिए और कटेगा तो जबाबदारी ऐक्सिस बैंक की होगी औऱ ऐक्सिस बैंक ने16 अक्टूबर को मेरे खाते से35788 रुपये काट लिए और कहा हमारी जबाबदारी नहीं हैएप्लिकेशन की फ़ोटो कॉपी साथ में संलग्न करता हूँ क्रप्या करके मुझे जबाब दे सा

Hi, my name is mr roop singh chauhan, i would like to highlight that i had a policy with max life insurance with policy no.[protected]. I received a call from rohit sharma, phone no. ([protected], [protected]) and prakash kumar phone no. ([protected]). They had all my details like policy number, my date of birth and my policy amount. They said i will get commission, bonus as well as interest if i pay them a premium amount of 14k in the starting and then keep asking for more and i end up paying more then 5 lakh i need my money back.

Please help

My name is augustin policy number[protected]
Have been receiving calls from maxlife head office stating a bonus claim amount of approx rs.85, 000/- and this amount is going to be credited to the agent code - 472839 without my knowledge how can the amount get credited to the agent. I want to know my customer code. Please give me a call on [protected]

I paid my premium of rs. 16756- online on 06/10/2017 against my term policy no.[protected] through sbi having transaction id. Jsbi[protected]igacdlvbpv9. Above amount is debited from bank a/c but my policy is not credited. I did not receive any intimation through sms or mail from your end till date. Pl. Clarify quickly.

I made several calls to customer care eg. On 07th, 09th, 10th and 11th october but everytime reply is same that it will take some time. How long it would take? Does it not smell something fishy? Pl. Clarify quickly.

My bank data (Axis bank credit card) have been stolen and amount debited from my credit card without my permission. I have not provided or given request to auto debit from my credit card. I have also not given my credit cards details than how max life insurance have got it. It is also fault of axis bank. How he can give any data to other party. Kindy accept my complaints.

I am having a maxlife policy with policy number[protected] and i receive a call regarding payment of my premium and they introduced themself as rajiv and ask me to pay my premium with 10% discount and they gave all. Correct data regarding my policy so i could not understand and make payment of sum of 90720 to the account number-
Icici bank
Beneficiay name - maxlife[protected]
Account number[protected]
Ifsc code - icici0000809

So over there i make payment and this all was done due to my policy data leak.

So i request you to please help. Me getting out from this stuff.

Regards
Jagdish yadav

Dear Sir
I have Max Newyork policy 20 year term policy number is[protected].
I had already paid 5 years premium @ 174000.00
Pune Ganeshkhind branch of Max Newyork inform me surrender value is only 89000.00.
Kindly inform me how to surrender and how much amount will get after surrender.
Thanks and regards
Suresh

The agent of max life has completely lied while issuing the policy otherwise i would have never bought such policy.
1. Agent lied on surrender value: he told if you surrender policy after 7 years you get full money. Reality: in policy it is stated that you will get only 30% of paid money
2. Agent told that i will get money after 20 years of policy issue date. I have taken policy when i was 24 years of old (In 2010) he told i will get 1.5lakhs from my age 44 to 60 and 2.5 lakhs from 61 to 75.
Reality: i will get only 7.5% of sum assured from age 61 to 75

The agent is complete fraud and cheated on policy. I have told agent to show all this on paper to confirm but looks like agent has shown wrong papers having wrong data because on max life site there is different surrent values and return values than what agent told.

Dear sir,

I am got two phone calls to remove agent code deactivation process from my max life insurance policy xxxxxxxx to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to confirm availability in hometown for collecting the following documents like:

1. Address proof
2. Id proof
3. Passport size photo
4. Cancelled cheque

The caller saying that this year company has gain growth of rs.18000c, so that company has decided to declaring the bonus value of rs.1, 02, 000/- to policy holder,

For that the policy holders have to create one dummy policy to deactivate the agent code, and then the bonus amount will be credit to you directly to policy holder.

The caller asked me to pay 1, 00, 000 it’s refundable and said will remove agent code from my policy. The 1st caller said her name was not remember mobile number: [protected] and 2nd caller said and her phone sharmila beniwal mobile number [protected]

For trusting them on discussion they are confirming the policy number, second confirming that date of birth.

I am replied her i will go to the branch and then i will submit the documents, but they are ignored me to go branch and i got a doubt, and immediately i am recorded the call too.

Note:
1. How the concern per got my contact details?
2. How the per got policy number?
3. How they know the policy holder’s date of birth details?

In the above is for your information and provide me necessary guidance in this regards.

I paid my premium of Rs. 16756- online on 06/10/2017 against my Term policy No.[protected] through SBI having Transaction Id.JSBI[protected]IGACDLVBPV9. Above amount is debited from bank A/C but my policy is not credited . I did not receive any intimation through sms or mail from your end . Pl. Clarify quickly .

Dear sir, i have came to know that my policy is entitled with relationship benefits code. The agent is not in my relation & he has never helped me in updating the benefits & valuable information regarding funds value. I have lodged my complaint vide b. S07060/max 294 dated 5th sep 2017. Kindly remove the relationship code & do not transfer any benefit to the agent under this scheme if any payable.

I have a policy from max life. Recently i got a call from an insurance company that my policy commission can be redeemed from max life insurance and i need to create a policy of inr 30000 for the same. I am not sure if this is fake or real but i have been getting disturbing calls from the call centre and they are also using abusive language. Abusive language is certainly not acceptable and i want to cancel my policy with max life owing to this behaviour

Hi
My name is nishita danbdsena, adress at darubandha sahi, single woman dob 17.03.1082. I have a max life gain plus 20 insurance through axis bank ltd nabarangpur on 25 july 2013. My policy no is[protected] client id [protected] proposal no[protected]. I pay rs 49600 every year since 2013. But have not received any cash benefits from the policy as it was promised to me by relationship manger of axis bank nabarangpur. Please inquire about the matter.
Thanking you,
Nishita dandsena
Presedent ruchc (Ngo)
Near drda nabarangpur

Till date my surrender of policy amount has not been received.For the past one month they are delaying to transfer my money. I am in need of money. I request you to approach max life insurance to settle my balance . I am retired government employee, and 70 years old. I took the Insurance policy in Max Life Insurance company in the name of my daughter. I am paying Rs.55000/- as insurance premium per annual from July 1911 to July 1916. The premium had been deducted by the Max insurance company from my bank account every year and the total amount up to 3, 30, 000 /- At present situation I have no money I am not able to pay the premium amount and I want to close the policy and the matter had been intimated to insurance company. They transferred a sum of Rs.102124.59 on 21.8.2017 .when asked for the poor amount reason again they transferred a sum of Rs.51544.56 on 15.9.2017. From now on I know that they cheating peoples money. The Max insurance company does not have much office. They employee agents via banks. such these companies will get bad name for the Government also I want inspection and audit at this insurance company . I hope that you take necessary action right way. There is no such insurance company like Life Insurance corporation. Totally I have received Rs.1, 53, 669.15 from the Max Insurance company.In addition I have enclosed a statement from Max Insurance company herewith .Please take immediate action and help me.

Statement of Account
Mentioned below are the details of your policy no.[protected] and its performance for the period 16-JUL-2016 to
15-JUL-2017.
Policyholder Name Sum Assured (Base)
Mr. V Jagathratchagan ` 5, 00, 000.00
Product/Plan name Sum Assured (Rider(s))*
Max Life Life Partner Plus Limited Pay Endowment to Age
75 Plan ` 0.00
UIN No. Total Death Benefit*
104N029V01 ` 8, 23, 110.09
Life Insured Policy Status
Ms. J Suganya Premium paying
Nominee Cash/Surrender Value
V JAGATHRATCHAGAN ` 1, 42, 998.23
Effective Date of Coverage Maximum Loan Permissible @ 11% (applicable rate of
interest)
16-JUL-2011 N/A
Maturity Date Annual Premium + GST
16-JUL-2069 ` 55, 404.16
Money Back Amount (If any) Premium Mode
` 0.00 Annual
Money Back Due Date (if any) Next Premium Due
16-JUL-2017
Bonus Option Opted (Cash/PUA/Premium Offset/On
Deposit)
PUA Purchased (Base + OPPB)
Paid Up Addition ` 91841.47
Bonus Declared (Base+OPPB) PUA Sum Assured**
` 12994.65 ` 3, 23, 110.09

September 24, 2017

Sub: request to refund our max insurance policy (Policy#[protected] & policy#[protected] paid amount (Rs. 36, 000/- each)

Sir/madam,

I am a current "max insurance" customer. I bought insurance policies (Policy#[protected] & policy#[protected] for my children - swasti malhotra and vivan malhotra. As per the policy guidelines, i paid premium (Rs.36, 000 each) for both the policies for first year. However, due to my husband's serious medical condition, i was unable to pay the subsequent installment for the very next year. I am a house wife myself and have no other source of income. Furthermore, due to the same reason, i will not be able to pay the installments going further as well.

Recently, i got a letter from max insurance that if i don't pay the current installments, i would loose all the paid amount. Me and my family are already going through a very hard time because of my husband's health issues. Losing the previously paid amount would be a big blow for us. We cannot afford to lose that amount in a situation where we are in desperate need of that.

At the time of buying the policy, the respective agent did not inform us about this clause. So, i would like to request you to please look into the matter and make necessary arrangements to refund our paid amount as soon as possible. Your help would be much appreciated.

Please let me know in case you need any additional information from my end.

Sincerely,
Lekha malhotra
Contact#: [protected]/[protected]
A-13, ordinance apartments
Vikas puri, delhi
Email: [protected]@gmail.com

I got a call from max life representative stating that my policy incurred dividend of 1.92 lacs. The call is regarding cancellation of dividend as it is not claimed. The person with name ashsh sharma calling from no [protected] confirmed policy details and bith date.
Then he said that i got dividend from the amount invested in hdfc shares. Now for claiming the amount i need a non agent based policy no from hdfc. He transferred call to another person named abhimanyu khurana who said i need to by a policy from hdfc and give that no to him. Once the dividend amount is credited in my account i can cancel the hdfc policy.

I have doubt about thr call. Fee that it is fake call.

Sir,
I have done payment through online in aug 2017 for term plan and medical procedures completed on 03.09.2017 and as per his requirements i have submitted docs, and confirm the agent that no need sal slip if bank statements provide him, so he declined my policy, due to insufficient financial evidence and when i call cust care then agent confirming he doesnt my bank statement, so why i would suffer if your employees not understanding statement, today i send the sal slip with id card of working company
Please send me policy

This is with reference to a payment of 27, 504/-inr made to max life insurance on 24july, 2017. I later came to know that this was a fraud done to me. Below is the sequence of events which happened on 24 july, 2017 and how payment was made.

I got a call from deepak kumar contact number [protected] on 24, july 2017. He said that he was talking from max life insurance. As my life insurance policy, policy number[protected] premium was due on 24 july 2017, he said that he wanted to assist me in making payment. I said that my policy premium was always auto debited from my axis bank account, account number [protected], so this time also it will be auto debited as ecs. He said that as my agent has quit her job, so he can give me discount of the some amount which would otherwise go to the company max life insurance as commission.

My policy premium is rs.30, 647.87/- and he offered me to make payment of rs.27, 504/-.

I agreed to make payment. He shared bank details where i should transfer money. Below are the details :
Beneficiary name - max life[protected]
A/c no - [protected]
Ifsc code - idfb0020101
Bank - idfc bank
A/c type - current
Account amount - rs 27, 504/-

I initiated the payment of rs. 27, 504/- through neft to above bank account from my axis bank account but transaction failed. Reference number was neft/mb/axmb[protected]/max life 273844.

I didn't know the reason for failure. Deepak kumar called me again to confirm if payment was made or not. I told him that i had initiated the payment but it failed.

He then told me that the account which he had shared with me have expired. So he would give me another account number where i could initiate the payment.

I asked him how could trust you. He said that the beneficiary name contained my policy number, hence i could trust him.

He then shared to me another account number. Below are the details :
Beneficiary name - max life[protected]
A/c no - [protected]
Ifsc code - idfb0020101
Bank - idfc bank
A/c type - current
Account amount - 27504

I again initiated the payment of rs. 27, 504/- through imps but this time from my icici bank account. Imps ref no[protected]. The transfer was successful this time.

Deepak kumar called me again to confirm that payment was made or not. I said that payment was made.

I then told that i have one more policy with max life insurance, policy number[protected]. Why has he not asked me about that policy?

He said that he will check my policy details and then he will make a call again to me. He then called me again. Time was around 5pm. He said that i can make payment for second policy also.

I said that i first need the receipt of my first policy[protected] premium payment. He said that it would take 3 working days to initiate the receipt. I said that i will not make payment of my second policy till he provide me receipt of my already made payment. He said that he will try to provide me receipt as soon as possible.

I got receipt on 26 july, 2017 from max life insurance.

I had got call from his boss also from a landline number. He told me that deepak kumar had made some mistake in the system and my second policy status is also changed to paid. So now i will have to make payment for second policy. I said that i will not make payment. He then said that i should not tell anybody that i have not made payment for second policy. He said that status if both my policies was changed to paid.

On 28 july, 2017, i got mail containing payment receipt for both of my policies from "policy update".

But i was getting reminder mails and messages to have sufficient amount in my bank account, so that ecs can be made for two policies. My account did not have sufficient balance for the auto-debit ecs and hence ecs had bounced. I got notification for the same.

On august 28, 2017, my bank account axis [protected] was auto debited by rs 62, 238.47/- (Rs 30, 674.87/- + rs 31, 573.60/-) for my two policies with max life insurance.

I then called deepak kumar [protected] but the number was switched off.

I had raised complaint with max life insurance mail id service. [protected]@maxlifeinsurance.com on 31 august, 2017 and asked for explanation about why the amount was auto debited although payment was already made and receipts were also sent by them. They replied that no payment was made to their account.

Please help me to find these people and investigate on this fraud which is done with me.

I m max life insurance policy holder. My policy no[protected]. I paid premium rs 29642 through sbi debit card on 10 the sep, 17. Premium receipt was generated. But on 12 the sep, 17 the same amount was debit from axis bank ecs mode. Then i known i paid double amount for the premium. So i request you to please back my amount and deposit into axis bank account as early as possible. My account no.[protected]. I wish to solve my complaint 2 or 3 days thanking you sir

Sir/mam, i hold a policy in your pimpri chinchwad branch, was there to pay premium but was not able too because of your staff, 1:-mr. Shiva subramanium ([protected])
2:- mr. Jaydeep kutre ([protected]) &
3:-prasad thornaby (Number not given by person even after requesting)
Returns not upto mark, then too wanna pay premium on time, but was not able too. Very bad experiences, last year & this year too.