Max Life Insurance Complaints & Reviews

Sep 12, 2017

Updated by Sushant Mahanty Thanks for your reply. I am really waiting for some good news. I am sure your team will take proper action on them and help me out from this situation.

Oct 23, 2017

Updated by Sushant Mahanty "Complaint marked as Resolved Oct 23, 2017" There is no step taken yet to mark this complaint as resolved. And by the way who mark this as resolved?

Sep 04, 2017

Updated by Mayur Rajai j

Sep 12, 2017

Updated by nirmal752 The casual and unprofessional approach of Max Life Insurance against my complaint “regarding giving me the wrong information on surrender value of my Policy No.[protected]” left me with no choice but to register other complains. Till now, two different complain reference Nos. and two customer service Representatives i.e.[protected]Mr. Yuvraj Bali) dt. 18 Aug.2017 and[protected]Mr. Madhup Bajpai) dt. 4 Sep. 2017 have been assigned for my complaint. But apart from auto generated confirmation mails I have not been contacted by any of the above representatives and on the said issue there is no progress till date.

Nirmal Kaur
[protected]@yahoo.com

Oct 17, 2017

Updated by nirmal752 Dear all,
I received a mail from Max India Insurance by Mr Madhup Bajpai mentioning that the surrender value I have been paid is correct. Here, I would like to remind again that my complaint is not just the surrender value but against the official of Max India Insurance Office at 326, M.G. Rd, DLF Phase II, Gurgoan, Haryana. As on completion three years of policy in July 2016, due to an emergency, I decided to surrender my Policy and approached the above office. The official advised me to continue my policy for one more year to get its financial appreciation and bonus. By believing his words I some-how continue my policy for one more year by paying another Rs. 24000/-. Eventually, in June 2017, I surrendered my policy only to find that there is no such benefits as described.

Had I been advised rightly, I could have saved Rs. 24000/- by surrendering my policy in 2016 itself. As we are tend to believe the words of the officials who represents the Co. and so I believed that I have been cheated. And to bring the matter into notice I registered my complaint.

After that, I was advised to visit the nearest Max India Insurance Office. I visited the above office and narrated my grievance to couple of officials and further referred to Sr. D.O.
Who apologized and show his inability to take any decision in this case( ref. my 2nd complaint dt.15/8/2017).

After visiting Max India Office, at Gurgaon a couple of times and narrating the same problem to various officials on telephonically also, now I have been told that the refund value correct. It is a sad realty that despite of writings and verbally describing my grievance (telephonically and in-person) my problem has neither been addressed nor understood. Leave alone the monitory loss I suffered by paying extra premium for one extra year it has also cost me time and mental agony. All this has made me more resolved to bring the matter in open so that others may not fall in their trap.

Nirmal Kaur
[protected]@yahoo.com

Aug 28, 2017

Updated by Krupal Trivedi We are expecting a positive reply from your side please..
We dont want to continue the policy we want the money paidby us.
Thank you.

Aug 22, 2017

Updated by Shweta Pawaskar I want to Complaint against croma service.. Bcz i have purchased LG A. C in 3/6/15 from croma.. And i have taken 2yr extended warranty from croma.. But now my AC has Some Gas Problem.. Ac Is not Working... but when i complaint to The Croma at that croma sent LG service person for repairing... He said he will charge but i refused him bcz i have purchased extended warranty from croma so that LG service person told me that Take service from croma only bcz u have purchased extended warranty from croma.. And he used bad words for me bcz i was not ready to pay him charges bcz i have extended warranty But now croma has not provided any service yet... And they are asking for money for servicing... And croma is delaying their service...
Plz help me in this issues
My product extended service code is 172866
I want justice plzz help me out

Aug 26, 2017

Updated by Raj0806 Hi Maxlife,

Please could you provide an update on the concern.
I even don't know what action or investigation is going on
Please let me know as earliest as possible.

Thanks
Raj

Aug 28, 2017

Updated by Raj0806 Hi Maxlife,
I have called to the customer care for the status on ticket no 18399072 and they have conveyed there is no information on the ticket and nothing has written in resolution notes .I was shocked as it's been10 days till now complaint logged and nothing progressed .
Please let me know what's going on and what is the exact status and what was the action taken till now .
I don't understand whether the update you are giving correct or not .

Sep 01, 2017

Updated by Raj0806 Thanks max life for the mail .
I have a question, if you are going through the terms and conditions then I can see it was written in that when I want to opt for the loan, I can get the 90% of the amount paid and when I have enquired that now it is 50% only and they have conveyed that now it has been changed to 50% without bringing my notice .How it can be changed to 50% when it was written in the papers as a 90%.

And one more clarification for your agents who will be working as a maxlife insurance agents try to provide a proper training, and knowledge on the products
As you are aware/no the agents will be concentrating on deviating the mind of customer.Do you think the agents are very honest and genuine while approaching for policies, do they have adequate knowledge on the products they want theirs targets to be reached for that they will be telling lot of things to customer .
Firstly why axis bank is asking their customers to do a policy, initially I went to open a bank locker for that in return they have asked me to open a policy, so they can give me a locker .if I open a policy, Is this the correct thing the Bank is doing .why they are promoting this kind of things with customers.
I agree all your mail when/if I went to maxlife insurance office and did my policy volunteered, it means that it was taken by me with my complete attention.
When bank is doing such kind if things and no we are landing in this type of situations
Try to investigate from customer perspective .
You can even have a discussion with Bank/agent and come back to me.

And if you see the consumer complaints board most of the queries related to maxlife was policy made in bank only not in a maxlife office .they are asking the customers to do a policy ..

Please investigate and let me know the outcome.
Anyway i will write to the people which you have mentioned in the mail.

Aug 21, 2017

Updated by victorkuldeep Thank you for your prompt response. Since contact is also updated in policy of another user. I have raised SR to update the same and is still pending. Meanwhile please communicate to my policy registered email to avoid any confusion. Once contact change SR is executed you can connect on the same.

Thank you for your consideration.

Regards,
Rajbala

Aug 22, 2017

Updated by saurabh sri Max life has send the repeated mail again, although I have clearly stated that Medical was not done so how medical charges are deducted, I wanted my medical charges refunded back but still replied back the same, I dont think they understand the problem, they just reply back with the same reply without seeing the previous mails and complain, not even read the complain, please find below the answer for which I have replied back again.

Dear Mr. Srivastava,

Greetings from Max Life Insurance!

This is with reference to your comment on Consumer Complaints Page and our subsequent discussion regarding the mentioned policy number.

We have received your policy cancellation request with in free look period and as per the freelook clause mentioned in the policy contract stamp duty and medical charges deducted before refund.

Max Life is committed to deliver the best services and assure you of the same.

Regards,
Yuvraj Bali
Assistant Manager- Customer Service

My reply to above mail:

Why you people don't understand what I am asking, when there was no medical done and the policy was no-medical required policy then how come you deducted the amount for medical charges when there is not medical done.

Kindly understand and look back for all the complains and mail I have sent, don't blindly come up with the same resolution.