Tata Sky Complaints & Reviews

Tata sky has made the channel selection so difficult that one cant choose from it.
1) you are automatically redirected to login again in between your selection.
2) the total number of channels selected are shown at end and that too not clear.
3) after selecting my language preference also and applying language filter also i am shown various unwanted languages packs to select from, complete fraud to sell undesired channels.
4) also i have selected bradcaster channel which includes all the channels, and i am still shown the same channels in ala carte too, means a customer will be charged twice for the same channel... Complete cheating by tata group.
I think tata sky does not want its customers to opt for desired services it just wants to fill your dth with all garbage channels.

Complete fraud and misleading service by tata sky.

Regards
Mayank sharma
[protected]
[protected]@gmail.com

Sir/ madam,
My tata sky id is[protected]
I am using tata sky ultra pack which containing sony ten 3 channel, but in november 2018 i was unable to view the channel, when i have contacted with the customer care they have told me i have to pay separately rs.60/- per month for the channel,
Today when i was go through the channel list i have pointed out the matter that i am paying double for the sony ten 3 channel since november'2018,
While i have contact with tata sky customer care they are telling me that was my fault, although i have added the channel after talking with the customer care and refusing to refund me which they have taken twice from me in each and every month since november'2018,
Please help me regarding the matter,
Regards
Soumen sen gupta

I am chandan kumar, a customer of tata sky, rmn is [protected] and i am a annual subscription customer, recently last night i know that tata sky has been deducted rs 59 againt a tata sky dance studio channel activated on 26th jan but i have not activated any addition channel in my annual pack, event i did not a single call or single sms to tata sky regarding this activation so this is unethical charged by tata sky, kindly refund my deducted amount.

I m using tata sky since may 2007. But i m disappointed when i saw new plan. As per trai rule we can select 100 sd channels in rate of rs. 153/-. As per new tatasky plan they are offering free channels which i belief no one going to watch that channels. Currently i m paying only rs. 169/- but now when i m going select my new plan according to my current plan my monthly bill will be double. Now i have to pay rs. 334 (153+181). I thing tata sky lost their business ethics that's why they have now going to cheat common people. I request to trai they have to take some action against these type of service provider.

Dear sir, as per trai's recent mandate for selection of channels and their rate as per our choice i contacted to tata sky for the same, but they are not providing options and we are forced to buy channels which we do not require. We are overpaying them and they still charging high prices than the price we were paying for so ultimately we end up with a confusing mindset whether we should continue or not because we don't even get anything back for the setup system that we have been provided by the operater

I am a tata sky dth subscriber for last 15 years. Recently when i tried to select required channels as per new govt rules i found that base pack of rs.100/- offered by tata sky cannot be edited by me. There are numerous channels which i don't want to see in these 100 channels. So i want to delete few channels from base pack and and add few to it for which i am ready to pay extra. But tatasky do not provide this facility. When i contacted tatasky, they told me that such a facility of editing 100 fta channels priced at rs.130 do not exist. This is highly objectionable as per trai's guideline. Please look into this and do needful.

My set top box not receiving signal since last three days. I cannot enjoy my TV programmes Please restore sigal to ma setop box on priority.
B B Parmar.

TATASKY dealer giving wrong contact No. for complaint at the time of installation of H D setop box. The written contact no. on set top box is never useful or not reachable.
Please restore dth signal to my setop box
Thanks

Tatasky says that minimum monthly recharge is153 rupees. But according to trai's ruel minimum monthly recharge is 130 rupees. So focus issue and help me immediately thanks. Customer care executive of tatasky says that minimum 153 rupees will be paid for one month for 192 free to air channels. But i want to take mmaximum one hundred free to air channels....

Hi, my subscriber id is [protected], i am unble to login in my tata sky app, then i try to login it says you are not registered please register yourself,
So when i try to register it show you are already registered please log in. I try to contact customer care though mail, and call but no response from them. Customer care number unble to understand my problem they simply ask me to send mail and when i send mail then no reply from their side. So please help me

I am a tatasky subscriber, i disagree with tatasky new prices as per trai. And i disagree with trai new regulations. And if you cannot continue to deliver as per previous plan and cost. Please stop my services, give my money back. I have a right to claim my money back. My subscriber id is [protected].

I as a customer, do not agree to the newly changed structure of the service and wish to discontinue the service. I do not appeal to change the service as per my wish, but instead, wish to stop the service for self.

I was more than happy with previous packs. I was subscribed to annual pack. Now if i select similar channels, then the cost per month sums up to be three times that of previous cost per month.

I request tatasky to stop the service and refund all amount that is spent.

Complaint no.1651zccy since one month we request to change to new channel plan as new trai rule even we have selected channels in trai website that fta even emailed same to tatasky but no use, tata blocked channels even though it's available in trai website free to air no one is responding here channel nireekshna tv & many more channels tatasky is blocked channels even not responding our complaint request)

Hi,
From few days, i having no signal issue with tata sky. But after some hours it starts working. So i decided to call customer service. He asked me to do master reset which was unsuccessful. Now he wants me to pay 100 rs for technicians visit because he goofed up. When i requested to put a customer complaint the call was disconnected. Please help.

I didn't use my tata sky for last 3 months, but even after i have recharged it today it is not working and showing the error as this is the wrong card for this set top box (Pairing error).
My tata sky subscriber id is [protected].
I have recharged it about an hour ago. Please solve the issue as soon as possible. This is 2nd time that i am facing this error.

I have requested tata sky last year feb 2018 to kept the multi tv connection under hold and accordingly it was kept under hold. Later, in the month of nov 2018, i have recharged my account and without my permission tata sky has activated multi tv connection and collected monthly charges from nov 2018 to till date. Further, i have activated for star sports hd and tata sky has charged for both star sports hd & start sports from nov 2018 to till date.

Please do the needful.

I lodged a service request with tatasky on 20/01/2019. A technician attended to the complaint on 21/01/2019. I paid ₹100 in cash to the technician. Today, i. E on 24/01/2019, i get a message from tatasky stating my account is deactivated due to negative balance. When i called the tatasky helpline, i learned that ₹100 was charged to my account for the service. When i mentioned the technician had already collected ₹100 in cash from me, i was told tatasky doesn’t collect cash for the service. I protested, stating the policy wasn’t clear & in any case, it was the technician’s misdemeanour that he not only collected cash but also did not report it to the company. Nor did the company check with the technician & ensure that the compnany’s policy was flouted. The company has registered a complaint & stated the amount shall be credited back. But for no fault of the consumer, the service has been disrupted & may remain so until there’s credit balance in the account. The company refuses to credit back the amount to restore the service and this whole episode has extremely hurt my esteem. I am entitled to damages & compensation apart from the restoration of service forthwith.

I was told to recharge my account to be able to avail of al a carte selection of channels. When i did so, the selection was denied and the amount paid by me is being deducted towards a package that i do not desire. Also the website of tata sky does not publish the mrp rates being advertised by broadcasters and also does not permit the al a carte selection. It requires that the consumers do so by calling their executives who, when called do not comply with the requirements.

Dear sir, as per trai's recent mandate for selection of channels and their rate as per our choice i contacted to tata sky for the same, but they are not providing options and we are forced to buy channels which we do not require. We are overpaying them and they still charging high...

My subscriber id at tata sky is : [protected]

Pl look into the matter.

Thanks

I had made a monthly payment of Rs 735 on Jan 17th 10 24 PM from PayZapp mobile app. The amount got deducted from my bank account but didn't get credited in Tata Sky account. Informed the same to Tata Sky customer care through phone and chat multiple times, and also sent them an elaborate mail with all the required screen shots of the payment made. They gave a credit till Jan 20th saying payment amount of Rs 735 will get credited back to my account within 7 working days. They also acknowledged that the payment was sent but they couldn't receive it because of some technical issue, and said they will rectify it by Jan 23rd. There was no response from them. When we called them today to inquire about the status they are just saying that they have not received the payment and are asking me to make a fresh payment. They are now saying that they cannot do anything about this. Having made us wait for these many days saying they will resolve it, this response is very disappointing. I have no other option but to escalate this issue at this level. I am not sure if the error is from Tata Sky side or PayZapp side. Kindly request to look into this issue and resolve it at the earliest. The registered complaint numbers / Service request reference numbers made to tata sky have been specified below.

1AGFKGAY
1AHSESF2

Attaching the screenshots of the payment made which has the necessary transaction details. Also attaching bank account statement. Please find Tata Sky account details below. Please let me know if any further details required.

Subscriber Id - [protected]
Payment mode - PayZapp (HDFC Bank)
contact mail id - vinod.[protected]@gmail.com

Thanks and Regards,
Vinod
vinod.[protected]@gmail.com

I having an annual dth subscription with tata sky which is due for renewal in 5 days time.in view of the trai guidelines for dth, for the past one month i am requesting tata sky to provide inputs so that i can choose the new package or channels which i intend to see. However, they are still saying that the it is still not prepared and will intimate you as and when it is finalised. They are asking me to make the payment as per their existing packages and continue withe subscription.in case any changes are effected, it will be credited to my account. I want to chose channels i want to see and not their existing package. They want to lure me to pay higher amount. Please guide me and help.

My tata sky package is about to expire hence called tata sky customer service about new package as per new guideline suggested by trai however they informed me that trail had extended the date to implement the new rule. When requested to provide the date upto when it is extended. Customer service representative said that they are not aware of the same.

I feel tata sky is misleading the customer and trying to cheat the customer by not implementing trai suggested guidelines