Tata Sky Complaints & Reviews

We have this tata sky set-top box at home. It was working fine till now but today suddenly its not working and shows the error -

"this is wrong card for this set top box. (Pairing errror)
Nds no. :[protected]
Digicard id is[protected]"

I tried removing and reinserting card but it didn't work. So, please solve this issue as soon as possible....

Despite of having a Platinum Package, Tata Sky drops selected channels like Sony Le Plex. Upon calling customer care, they pointed fingers towards Sony Channels for not showing Le Plex. Everyday on TV we see ads for being able to choose our own channels & packages, however Tata Sky has not yet uploaded new packages (Channel list) in their website. So i am forced to renew my existing Platinum Package so that i can see all the channels, specially...

Tata sky is the worst service provider. Tata sky is not bothered about any customer who is suffering badly because of their disinterest in providing after sales service. They are not even sending any technician at me home. A customer keeps on sending them emails/calling their helpline n no. Of times. But they don't bother about anything. Their sole motive is to harass a customer as badly as they can, so that the customer should throw out...

Sir all the world knows that trai is providing channel at very good price. Eg (Zee family pack for rs 45 & star plus channel for 49) but when i spoke to tata sky customer care they are saying they have no knowledge about it and don't know anything about it.. Why are we at loss and how can they say they don't know and why can't we enjoy the channels as shown by trai...

I am a tata sky subscriber [protected] for a long time.
Recently i have shifted my residence from kadma area to baridih area of jamshedpur.
On 26.12.18, i had given my requirement of shifting the connection from one location to another, through customer care. Job was scheduled for 29.12.18.
I was later on confirmed on phone by tata sky that on 29.12.18, technician will come to the present address (Kadma) after 11 am....

Hello,
I am really disappointed with the way my recent complaint is handled by tata sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id - [protected]

- i am a happy tatasky dth user since 6th oct 2012. I started with 2 set top boxes i. E 1 hd & 1sd set top box.

- on 31st dec 2017 i took additional set top box which means now i have 2 hd & 1 sd set...

I want to change the plan, as per new gov guidelines we can select the plans that we want. I contacted cust care and they spoke to 2 people including supervisor and they says that the plan chnage is available for only new customers as it trial and dont even know when this will be available to existing customer which is wrong i dont want to pay more when i can select the plan and only pay for it... Really disappointed... While talking the...

As per latest news updation, customer should select its own channel as per his convenience. When i call to customer care asking how to select our channel. Their response is "we have no updation about it. You see the channels at the cost you are paying. When i asked that, other dth providers are providing the facility for channel selection then why tata sky is not providing the said facility. Then their answer is"we have no updation.
This...

I don't recharged my tata sky for three month, then i recharged it yesterday but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is[protected].
My subscriber id :[protected].
Please resolve the issue, thanking you
Waiting for your positive response in return very soon....

Have been a customer of tata sky since the last many years.
I took a semiannual pack for 2 tv's and recharged with amount of 5784 on 10/08/18.

In the morning today the add-on connection stopped working. I gave a call to customer care and asked the reason since the pack is valid till feb. I was told there is a mistake on tata sky end and the issue would be resolved in next 24hours. I was also advised that i can recharge...

I had offer from tata sky and it was aldo aired on tv and website about recharge via citi card. If customer recharged with citi card then he will get tata sky balance of Rs 2400/-. I have also screenshot of that offer. I contacted many times but not resolved my query and also tata sky closed my query without intemating me 3 times. If i call to tata customer care i was told that the offer is of bank and i hve to contact bank and i call to...

Dear Sir,
I am the customer of tata sky, as per new guideline of TRAI consumer has a right to choose individual packs, but tata sky is still not providing such facility to consumers.
Even I have called to their customer care, but they have no updation.While as per guideline last date is 31st Dec 2018.
Please resolve this issue.

Thanks & Regards

Ravi Gupta
Tata Sky id : [protected]br...

Sir I am jammi Raghavendra Rao tatasky dth subscriber I'd no.[protected].Today I called their customer service telephone and spoke them about the paid channels. He said they are not ready.
I got a message on my whatsApp subsequently asking me send messages for each channel I want to pay quoting their channel number. And they wanted that I should send separate messages quoting their channel numbers in a proscribed format.
They...

I am unable to change my registered mobile number on tata sky. Tata sky is not even accepting updation of email id. Its highly annoying to try every second day to update ur registered mobile number and email id... The old registered mobile number has expired so i request tata sky to look into d matter as soon as possible n revert me back on my email id - [protected]@yahoo.com...

I didn't recharged my dth since 3 months. I had recharged few hours ago but it is not working and showing "this is the wrong card for the set up box (Pairing error) hds (...) digicard id (...)" i am a loyal customer of your tata sky dth company. I request you please resolve this issue as soon as possible.
I had never faced such issues as i am your old consumer.
Thank you...

I am a tata sky user for last 2 years (Customer id [protected]). This month i was up for renewal on 22/12/18 for platinum south hd.
Instead i called up co and asked them to provide details of channels which i can select and use. Unfortunately till today they have not provided me with channel list and prices, their only answer is we are working on it and once ready we will get back to you.
I had a chat with 1 lady on 23/12/18...

Actually sir i see a add on my tv that we can choose our own channels or packs but when i call to tata sky customer care they said that they had no updates for that service... I called them today and the last date for the service is 29 dec... Please help me sir... I'm very sad about the poor services of tatasky... You should take some steps against tatasky...

Dear tata sky my name is kajal kiran with subscriber id [protected] but by mistake nehal kumar has been added at the place of kajal kiran on your officel site so i request you to change the name nehal kumar in the name of kajal kiran, i have to face many problems in handling my channel, you can contact me at [protected] and my email id i. E. [protected]@gmail.com...

My set-top box was working fine till yesterday. Suddenly I am getting ERROR 02. Digicard may not be inserted properly. This issue is just there and even after restarting the set-top box, cleaning the card and reinserting the card with the arrow on top did not resolve the issue. This is the first time I am getting this. Please help as its really annoying...

Tata sky account no. [protected]

I requested for remote replacement on 20th december 2018.

Delivery boy delivered the remote on same day, and 200rs deducted from my account on same day.

On 21st december i got message telling my account has been deducted for technician visit. (Which i never requested for)

I contacted their online chat service and helpline numbers but i got horrible...