Tata Sky Complaints & Reviews

I am a consumer of tata sky with a subscriber id -[protected], and was having the earlier pack valid till 11th jan 2019.

From beginning of this month, i have been asking them to provide the option to choose the channels that i want, as per the new trai regulations.
But they have been saying that it is still not finalised and trai has extended time.
But my understanding is that trai has extended time for the consumers and not for dpos to make it available to consumers.

Please advise in this regard and instruct the dpos, particularly tata sky to make the options available to consumers who want to switch now.

Thanks and regards
M. S. Velu
(M. Shanmugavadivelu)
Ph [protected]

I am a subscriber of tata sky tv Subscriber ID [protected]

I have requested via chat service two times to change my pack to base pack 130 as per TRAI regulation, and all-time they refused to take my request. Chat history with id is attached herewith for one chat.

I request to TRAI authority please do needed action for this kind of misconduct and guide me how to file compensation.

Thanks
Ashutosh

[protected][protected]Chat[protected][protected][protected][protected]
Mr. Ashutosh kumar typing
[1/19/2019, 6:54:39 PM] : Hi Mr. Ashutosh kumar, Welcome to Tata Sky chat support! Let us know how we can help you, by typing in the chat box and clicking on send button.
[1/19/2019, 6:54:55 PM] Mr. Ashutosh kumar : hi
[1/19/2019, 6:54:59 PM] : You will now be connected to Gaurav Kumar and your chat reference ID is 0001CaE3Q36V592J. Please note that this chat may be recorded and used for quality assurance and training purpose.
[1/19/2019, 6:55:16 PM] Gaurav Kumar: Hello 😊 Welcome to TATA SKY, and thank you for visiting our site. How may I assist you today?
[1/19/2019, 6:55:50 PM] Mr. Ashutosh kumar : can you activate my tv with all free to air chennel
[1/19/2019, 6:56:09 PM] Gaurav Kumar: Be assured, I will help you with that information Mr. Kumar.
[1/19/2019, 6:56:51 PM] Mr. Ashutosh kumar : how can choose my free to air as well as paid chennel
[1/19/2019, 6:56:56 PM] Gaurav Kumar: The timeline to implement the new pricing regulations has been extended by TRAI. When applicable we will help you make the choices and changes in your pack. Till then please continue to enjoy uninterrupted service with your current plan.
[1/19/2019, 6:57:22 PM] Mr. Ashutosh kumar : but i want now to choose
[1/19/2019, 6:57:38 PM] Gaurav Kumar: Be assured, this information will be communicated to you soon.
[1/19/2019, 6:57:38 PM] Mr. Ashutosh kumar : can i not change my
[1/19/2019, 6:57:40 PM] Mr. Ashutosh kumar : it
[1/19/2019, 6:57:48 PM] Gaurav Kumar: Sir, do not worry, as of now you can continue with your current pack.
[1/19/2019, 6:57:57 PM] Gaurav Kumar: Once we will have packs, we will inform you.
[1/19/2019, 6:58:09 PM] Mr. Ashutosh kumar : no i want t ochange it now
[1/19/2019, 6:58:25 PM] Mr. Ashutosh kumar : should i drop email
[1/19/2019, 6:58:39 PM] Mr. Ashutosh kumar : cc with trai
[1/19/2019, 6:58:46 PM] Mr. Ashutosh kumar : regulatory board
[1/19/2019, 6:58:49 PM] Gaurav Kumar: We are preparing the new packs.
[1/19/2019, 6:58:54 PM] Mr. Ashutosh kumar : or how i proceed
[1/19/2019, 6:59:00 PM] Gaurav Kumar: Please bear with us some more time we will surely inform you whenever we will get any information regarding the same.
[1/19/2019, 7:00:09 PM] Gaurav Kumar: Just checking whether you are still with us.
[1/19/2019, 7:00:40 PM] Mr. Ashutosh kumar : it is kind of misconduct from your side
[1/19/2019, 7:01:00 PM] Gaurav Kumar: We are deeply sorry about the inconvenience you are facing.
[1/19/2019, 7:01:08 PM] Mr. Ashutosh kumar : i should able to activate my package with my choice list
[1/19/2019, 7:01:10 PM] Gaurav Kumar: Sir, I regret to inform you that as of now we do not have any upgrades regarding the same.
[1/19/2019, 7:01:24 PM] Mr. Ashutosh kumar : okay
[1/19/2019, 7:01:41 PM] Gaurav Kumar: Yes sir.
[1/19/2019, 7:01:59 PM] Mr. Ashutosh kumar : let me communicate with email and tri

[protected][protected][protected][protected][protected][protected]

After you noticed all dth platforms to acknowledge their customers to your new tariff plan, than tata sky is lonely who not working on it, & even though tata sky is failed to apply new tariff plan & they spread myths about you that trai extends the date of implementing of new tariff plan, so i humble request you that i am regular paid tata sky customer & please teach a lesson to tata sky 🙏🙏🙏

Hello, i am a customer of tata sky dth service. Regarding the new trai regulations, tata sky is not bothered to provide any information to its customers regarding the same. I spoke with the customer support agent and they haven't told me what the deadline to implement is and where i can get the information about the new rules. When asked, all they told me is we will let you know at some point and that there is no such specific deadline that we know to implement this. Please look into this.

My tata sky id [protected] i have sent many mails regarding the misguidance given to me to recharge for 175 rs every month for hd package even though i had semi annual south special package the hd package comes for only rs 85 pm and even if i recharged 175 rs pm i was not given all the hd channels if you can check my channel records so i need the excess amount paid for not receiving the full hd channels which you can put it to my account which i have been paying 175 rs per month since january 2018 till january 2019

I called tata sky on 17 january 2019 and observe that they not follow new broadcasting regulations and when i call there customer care they mis guide me and told that date of new regulations extend and not provide me new chenal selection. They dont registered my complaint regarding this mis representative behaviour. They make this frauds with many consumers like me. Also please initiate dth operator portability so we can change this type of fraud broadcaster.

Hello,

I have spoke the tata sky customer care support team for new update and chose channel as per that but they sail court has been post porn the date of amendment; and will wait as that, till the time will no do any changes on package.

As when ask to provide courts order/documents they given irrespective reson anf avoide.

Thanks,
Harshavardhan salve
[protected]

Inspite of regular reminder Tata Sky is still cheating their customers as they are not providing Channels as per TRAI new regulations..The customer agents says they are still working on the same and the new rules are still not updated and will not be giving to customers..Please file this COMPLAINT against Tata sky

I am tata sky customer for last five years, but i am contacting them for last 15 days regarding updation of my current pack as per new trai rules as currently i am paying rs 500 per month, but no satisfactory answer is reviewed from them, as deadline is 31 st january. As customer i'm at loss. Requesting you to resolve my issue at earliest. As i have to pay only 130 per month now.

I stopped watching television for about a month. Now when i recharged again after this time i am seeing a screen with the message "this is the wrong card for this set top box (Pairing error) with some nds no and digicard id". There have been many complaints regarding this which have been resolved. Please take care of this issue as quickly as possible.

I am not user of tata sky and after that i am getting to many calls daily approx 5-6.. Regarding recharge, pending payment, offers n all.. I am getting these calls since from last 2years on my personal no... I said that you are dialling a wrong no. But they are not listening me amd making me calls again amd again.. They just said mam i am sorry to disturb you... Thats sit..
What is this.. What is the problem... Why you guys harrasing me by calls and messages... Now its time take a strict action for tata sky...

Hi, i was not using my tatasky for few months and i recharge yesterday but face a problem showing:
This is the wrong card for this set top box
(Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)
I believe in the company tata sky, would take this matter as quick as possible, hoping for the best and believe it would resolve today itself.
Thanks

I am getting a pairing error i was not using the connection for a month and once i'm back switched on my tv to fine this pairing error my rmn is [protected] please help me get this sorted out.
I also recharged with 220 rs pack so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out. My registered tata sky no [protected]

Dear
sir/madam
i am intrested to work with you as service engineer work experence 8th years dish installation.(Othervise give me distributorship please sir i dont have any job how i explain you sir per day my earning 100rs or 200 only some time zero earning please give me one chance.
name. jel sing enghi.
Assam
Karbi anglong
782462
P.O P, S..DIPHU
MOBILE NO [protected]/[protected]
EMAIL. [protected]@GMAIL.COM

My id was [protected] i have recharged with an amount of 200/- 4 days back and 100 /- yesterday but i am unable to watch my channels, kindly activate. From last 4 days i am unable to watch all channels, and i am missing lot of fun, so i request team to activate my id ([protected]) i am waiting for quick response. And why it was happening every time, after recharging.

I've just recharge, and i also got the message that it was successful, but when i reached home it displayed that it was the wrong card so can you please solve the problem otherwise it would be a waste of money for me. If not solve then it'll be better for me to change to another company. I would also like to ask why is it happening like this and also this is the second time it has happen, last time also i had to waste money i don't think i can do that again. Thank you

My tatasky customer id is [protected]. Tatasky representatives are continuously calling even after cancelling their calls. How can you call your customer again and again even if they are cancelling your calls? Please get some another work for your representatives. I have told them many times to activate dnd on my number still it has not been activated. I don't want any unwanted offers from tatasky. Please do something otherwise i will switch to any another dth service they are hassle free and customer friendly too.

I want to change my registered mobile number that i lost for my tatasky id [protected]. I called tatasky helpline but when i entered my subscriber i'd i was replied many times incorrect subscriber id. Please mail me solution on my i'd [protected]@gmail.com. My tatasky was not in use since last 4_5 years. Please send me the procedure for changing my rnm as i have no other way to login into my account.

My reg mobile no. Is [protected].

I call tata sky customer care excutive too many times for change in my pack as per government new channel policy (Trai). But tata sky delaying in this services. Resolve my problem as soon as possible. Otherwise i'll change the dth operator. Trai pass this policy why tatasky delaying to apply. Apply this as soon as possible

I am subscriber of tata sky id : [protected] since long & presently availing basic plan of rs. 199/-. I had paid annual charges as per your plan. There was a credit of rs. 1087.98 as on may 31, 2018 in my account.
On june 7, 2018, i got a call from tata sky for providing hd channels, but i refused to accept it as i had not having hd tv. But company’s executive/employee told me that being a loyal customer, the company is providing this facility free of cost. After long conversation with him, i gave my consent for same as the company’s executive/employee had assured that prior to levying charges, same will be informed to me in advance & after giving consent from my side, same will be applicable. But later on, the company have debited my account from june 7, 2018 itself, which was not fare.in this regard, i have lodged two complaints on dec. 22, 2018 & dec. 28, 2018 having no. 19viw2m & 1a08y9i5 respectively for refund of charges but my concerns not yet resolved. On dec. 29, 2018 at 7.07 pm, i received a call from the company and their employee/executive has confirmed that free period of hd channels was 3 months but my consent was not obtained prior to charging of hd channels facility. I have also sent e-mail on dec. 30, 2018 and reminder dated jan. 3, 2018 & jan. 6, 2018 but company has not responded as yet.
My concerns are as under:-
1. Whenever the hd channels facility was free for 3 months, why the company has charged the same from june, 7, 2018 it self.
2. Why prior information was not given to me by the company prior to levying charges in my account.
3. On sept. 5, 2018, the company had revised its hd channel package charges from rs. 3.30 per day to rs. 5.83 per day and charges in my account without informing as well obtain consent from me.
Hence, i request you to please instruct the company (Tata sky) to refund my entire deducted amount rs. 960/- fraudulently charged in my account immediately.