Tata Sky Complaints & Reviews

Address: 400610

Website: www.tatasky.com

Hello,
I am really disappointed with the way my recent complaint is handled by tata sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id - [protected]

- i am a happy tatasky dth user since 6th oct 2012. I started with 2 set top boxes i. E 1 hd & 1sd set top box.

- on 31st dec 2017 i took additional set top box which means now i have 2 hd & 1 sd set top boxes i. E total 3 set top boxes

-on 28th april 2018 i was offered to upgrade my existing sd set top box to a hd by tatasky executive. I took the offer & upgraded my sd box. Which means now i have 3 hd set top boxes

- somewhere in august i deactivated one of my hd set top which means now i have 2 hd set top boxes

Now on 26th of december this year while scrolling through tatasky app i noticed that application is showing i have 3 set top boxes active! It is showing that 2 of them are hd & 1 is sd set top box.
So to my understanding - 8 months ago when i upgraded my sd set top box to hd, tatasky executive installed a new additional hd set top box without deactivating existing sd set top box & cost for that sd box is getting deducted from my balance from past 8 months without my knowledge.. All this time i am under the impression that i have only 2 active boxes but it is clearly not the case.

I have few question from tatasky as below-

- who is at fault if sd box was still active till 26th december this year?
- nearly inr 2000 is deducted till date @ 250 till date for multitv sd set top box which was supposed to be deactivated by your executive
- i was told by your customer care executive that they cannot do anything in this regard as the box is active from more then 6 months - but does that means i should pay for it from my pocket?

This is clearly a case of negligence at your part for which i am being charged. I want to escalate this matter to higher level & until this issue is sorted i will not renew my services with tatasky. My request number is 19z27won

Awaiting your earliest response. Thanks

Jan 29, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Prateekvishwa here is UPDATED details-
Hello,
I am really disappointed with the way my recent complaint is handled by TATA sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id- [protected]

- I am a happy tatasky DTH user since 6th Oct 2012. I started with 2 set top boxes i.e 1 HD & 1SD set top box.

- On 31st dec 2017 I took additional HD set top box which means Now i have 2 HD & 1 SD set top boxes i.e total 3 set top boxes

-On 28th April 2018 i was offered to upgrade my existing SD set top box to a HD by tatasky executive. I took the offer & upgraded my SD box. which means Now i have 3 HD set top boxes

- Somewhere in August i deactivated one of my HD set top which means Now i have 2 HD set top boxes

Now on 26th of December this year while scrolling through tatasky app i noticed that application is showing i have 3 set top boxes active! It is showing that 2 of them are HD & 1 is SD set top box.
So to my understanding- 8 months ago when i upgraded my SD set top box to HD, tatasky executive installed a new additional HD set top box without deactivating existing SD set top box & cost for that SD box is getting deducted from my balance from past 8 months without my knowledge.. & without being used at all! All this time i am under the impression that i have only 2 active boxes but it is clearly not the case.

I have few question from tatasky as below-

- Who is at fault if SD box wasactive from 28th april 2018 to 26th December 2018 when i am not using it at all?
- Nearly INR 2000 is deducted till date @ 250 per month for MultiTV Sd set top box which was supposed to be discontinued by your executive.
- I was told by your customer care executive that they cannot do anything in this regard as this issue is more then 6 months old- but does that means i should pay for it from my pocket?

This is clearly a case of negligence at your part for which i am being charged. I want to escalate this matter to higher level & until this issue is sorted i will not renew my services with tatasky. My request number is 19Z27WON

Awaiting your earliest response. Thanks

Verified Support

Dec 29, 2018

Tata Sky Customer Care's response Hi, your concern is certainly noted. We are working on this and will contact you soon to sort this.

Jan 16, 2019

Updated by Prateekvishwa i got call from tatasky representative but nothing happen after that.. more then 15 days now and my position is still same.. highly disappointed with tatasky.. i may switch to other service provider now..
Prateek vishwa
mb [protected]

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Address: Pune, Maharashtra, 411018

Website: tata sky

I want to change the plan, as per new gov guidelines we can select the plans that we want. I contacted cust care and they spoke to 2 people including supervisor and they says that the plan chnage is available for only new customers as it trial and dont even know when this will be available to existing customer which is wrong i dont want to pay more when i can select the plan and only pay for it... Really disappointed... While talking the supervisor disconnect the call and again i receive a call from a girl and she gave me [protected] num to call and change the plan which is a wrong num so disgusting

Tata Sky customer support has been notified about the posted complaint.

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Address: 411030

As per latest news updation, customer should select its own channel as per his convenience. When i call to customer care asking how to select our channel. Their response is "we have no updation about it. You see the channels at the cost you are paying. When i asked that, other dth providers are providing the facility for channel selection then why tata sky is not providing the said facility. Then their answer is"we have no updation.
This is ridiculuos answer all the time i got from help line. Please provide me proper information otherwise i will take seroius action against tata sky

Tata Sky customer support has been notified about the posted complaint.

Dec 28, 2018

Updated by nirnikh As per latest news updation, customer should select its own channel as per his convenience. When I call to customer care asking how to select our channel. Their response is " We have no updation about it. You see the channels at the cost you are paying. When I asked that, other DTH providers are providing the facility for channel selection then why Tata Sky is not providing the said facility. Then their answer is "We have no updation.
This is ridiculuos answer all the time I got from Help line.

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I don't recharged my tata sky for three month, then i recharged it yesterday but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is[protected].
My subscriber id :[protected].
Please resolve the issue, thanking you
Waiting for your positive response in return very soon.

Feb 8, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Tata Sky Customer Care's response Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

Dec 30, 2018

Updated by Asal naga Still nothing same problem after customer care response.. Response support not enough. resolve soon wiping the card with soft cloth and insert it back like your response is not working. and mind it my recharge pack is expiring tonight without even viewing it .

Verified Support

Jan 01, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

Jan 04, 2019

Updated by Asal naga Problem not resolved still getting the same pairing error message. Worked out something which can help resolved the problem at this rate of response Tata sky customers care is not helping, still zero rating . Do something worth for the customer s thank you resolved soon thank you.

Verified Support

Jan 06, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

View replies

A

Asal naga

from Aizawl, Mizoram

Dec 30, 2018

Still nothing problem not solved,
After customer care response back . Not enough support given

Reply

R

Rose333

from Guwahati, Assam

Nov 25, 2019

This is The wrong card for this set top box (pairing error)
NDS No.:[protected]
Digicard ID is[protected]
(14)

wrong card for this set top box (pairing error) - Comment #3593032 - Image #0

Reply

Tata Sky Customer Care's response, Nov 27, 2019

Verified Support

Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Nov 27, 2019

Verified Support

We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

S

Skoddu

from Hyderabad, Telangana

Dec 11, 2019

[protected]

wrong card for this set top box (pairing error) - Comment #3604139 - Image #0

Reply

Skoddu's reply, Dec 11, 2019

1200402764

Tata Sky Customer Care's response, Dec 11, 2019

Verified Support

Hi, we always make sure our customers are delighted with us all the time. Please brief us your concern to assist you better.

C

chinu7703

Jan 2, 2020

I don't recharged my tata sky for three month, then i recharged it today but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is :[protected]
My subscriber id : [protected]
Please resolve the issue, thanking you
Waiting for your positive response in return very soon.

Reply

Tata Sky Customer Care's response, Jan 3, 2020

Verified Support

Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.

Tata Sky Customer Care's response, Jan 4, 2020

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

R

rupesh17seervi

Feb 13, 2020

Sir I problem in Tata sky set top box
This is the wrong card for this set top box pairing error
My Tata sky subscriber id
[protected]

wrong card for this set top box (pairing error) - Comment #3646284 - Image #0

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Tata Sky Customer Care's response, Feb 15, 2020

Verified Support

Hi, this isn't the experience we aim for. We have raised a service request. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Feb 18, 2020

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Have been a customer of tata sky since the last many years.
I took a semiannual pack for 2 tv's and recharged with amount of 5784 on 10/08/18.

In the morning today the add-on connection stopped working. I gave a call to customer care and asked the reason since the pack is valid till feb. I was told there is a mistake on tata sky end and the issue would be resolved in next 24hours. I was also advised that i can recharge with rs 30 so that the 2nd tv can start working till the time issue is resolved.

I just received a call from tata sky and i am being told that after recharging in august for the semiannual pack, i should have given a call to tata sky which i did not. So the lady from tata sky is telling me it's my mistake and now i have to pay for the add connection. Now if i did not give a call how come the tata sky was working all these months.

This is just unfair trade practice putting the blame on customer. When i have recharged for a semiannual pack for 2 tvs why should i be calling tata sky in very first place. Do you tell the customer at time of recharging that we are supposed to call you people. And last of all while recharging i was in touch with tata sky on online chat and informed the person on chat that i have recharged for the amount i was told.

Now is this my fault or yours. Kindly look into it and rectify this matter at the earliest else i think you will not only loose a customer but i would take this to the highest level so that no one else is harrased the same way.
And i expect some decency from tata sky to atleast have the courtsey to reply back when i have written mails at [protected]@tatasky.com
Regards
Jasvinder singh narula
Subscriber i'd - [protected]

Jan 31, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Tata Sky Customer Care's response Hi, this isn't the experience we aim for. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

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Address: Pune, Maharashtra, 411028

I had offer from tata sky and it was aldo aired on tv and website about recharge via citi card. If customer recharged with citi card then he will get tata sky balance of Rs 2400/-. I have also screenshot of that offer. I contacted many times but not resolved my query and also tata sky closed my query without intemating me 3 times. If i call to tata customer care i was told that the offer is of bank and i hve to contact bank and i call to bank then i was told that bank had not such offer and i advised me to contact service provider. Please let me know from where will i get offer benefit.

+1 photos

Jan 30, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Tata Sky Customer Care's response Hi, we understand your concern. Please email us the screenshot to [protected]@tatasky.com along with the details for further assistance.

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Address: New Delhi, Delhi, 110059

Website: www.tatasky.com

Dear Sir,
I am the customer of tata sky, as per new guideline of TRAI consumer has a right to choose individual packs, but tata sky is still not providing such facility to consumers.
Even I have called to their customer care, but they have no updation.While as per guideline last date is 31st Dec 2018.
Please resolve this issue.

Thanks & Regards

Ravi Gupta
Tata Sky id : [protected]
Mobile no. [protected]

Tata Sky customer support has been notified about the posted complaint.

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Sir I am jammi Raghavendra Rao tatasky dth subscriber I'd no.[protected].Today I called their customer service telephone and spoke them about the paid channels. He said they are not ready.
I got a message on my whatsApp subsequently asking me send messages for each channel I want to pay quoting their channel number. And they wanted that I should send separate messages quoting their channel numbers in a proscribed format.
They are not willing to heed my request and many times they send a autogenarated standard message to submit my request for ADD and Delete channels
My cellphone no. registered with them is [protected].
This is a clear violation of TRAI directives and to continue their old system as long as possible.
Then I have sent another message to give me access to free channels only from 29th dec. For this also their autogerated answer I am receiving.
So sir please ensure that I get free channels only from 29th dec, so as to enable me to inform them the particulars of paid channels in their standard format.
The unsavoury feature with tataSky is that they mix their own channels soliciting customers subscription. Please sir put an end to this practice.

Tata Sky customer support has been notified about the posted complaint.

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Address: Dehradun, Uttarakhand, 248001

Website: www.mytatasky.com

I am unable to change my registered mobile number on tata sky. Tata sky is not even accepting updation of email id. Its highly annoying to try every second day to update ur registered mobile number and email id... The old registered mobile number has expired so i request tata sky to look into d matter as soon as possible n revert me back on my email id - [protected]@yahoo.com

Feb 8, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

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I didn't recharged my dth since 3 months. I had recharged few hours ago but it is not working and showing "this is the wrong card for the set up box (Pairing error) hds (...) digicard id (...)" i am a loyal customer of your tata sky dth company. I request you please resolve this issue as soon as possible.
I had never faced such issues as i am your old consumer.
Thank you

Jan 31, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Address: 500035

Website: tatasky.in

I am a tata sky user for last 2 years (Customer id [protected]). This month i was up for renewal on 22/12/18 for platinum south hd.
Instead i called up co and asked them to provide details of channels which i can select and use. Unfortunately till today they have not provided me with channel list and prices, their only answer is we are working on it and once ready we will get back to you.
I had a chat with 1 lady on 23/12/18 (Pls ask tata sky to provide full manuscript of that chat as it could not get saved in my system) who suggested that my daily charges are approx rs 26.83/- and if required i could recharge for rs 200/- and meanwhile they will get back once ready. I have recharged for 1 month and next expiry is on 21/01/19.
Meanwhile their executives keep calling and asking me to renew for 1 year with the same pack saying that it will serve as base pack and any addition will be free, when i ask them details they are giving vague answer.
In my last year subscription pack (Rs 8900/annum) also sony channels were removed all of a sudden and then for few sony channels they allowed to start with a bizarre calling service which will go off after some time and again you have to call on the numbers given to start channels.
This service provider is cheating people by taking 1 year subscription and then doing as they please. Same pictures or sports or serials are shown on 2-3 different channels and that is how they are fooling people by showing high number of channels on their list.
Raj kumar khedwal

Tata Sky customer support has been notified about the posted complaint.

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N

[email protected]

from Tiruchengode, Tamil Nadu

Dec 27, 2018

I have done a rs. 200 recharge on tata sky id[protected] by mistake. But this set top box isn't working . So i want to refund this amount to my account. Or recharge my working Tata sky DTH id [protected]
Thank you

Reply

Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

ज

जय आदिवासी

from Mumbai, Maharashtra

Dec 27, 2018

I am your subscriber since your company started.but now I am not satisfied .your charges increases like politicians.is that ok?

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Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, we do not want you to feel this way. At Tata Sky you have the option to make your own pack! Pay for what you watch. Please visit https://goo.gl/iyuWF1 to know more.

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Address: 182141

Actually sir i see a add on my tv that we can choose our own channels or packs but when i call to tata sky customer care they said that they had no updates for that service... I called them today and the last date for the service is 29 dec... Please help me sir... I'm very sad about the poor services of tatasky... You should take some steps against tatasky

Tata Sky customer support has been notified about the posted complaint.

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Dear tata sky my name is kajal kiran with subscriber id [protected] but by mistake nehal kumar has been added at the place of kajal kiran on your officel site so i request you to change the name nehal kumar in the name of kajal kiran, i have to face many problems in handling my channel, you can contact me at [protected] and my email id i. E. [protected]@gmail.com

Feb 8, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Tata Sky Customer Care's response Hi! You need to send NOC to change the name. Please visit https://goo.gl/grG2nA to download NOC. Request you to send it to [protected]@tatasky.com.

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R

[email protected]

from Kapurthala, Punjab

Dec 27, 2018

Hi I am getting below error
This is wrong card for this settop box (pairing error)
Nds number[protected]
Digicard I'd[protected]

My subscriber ID - [protected]

Please resolve it asap

Reply

Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

M

Mohim

from Ranaghat, West Bengal

Dec 27, 2018

Here the weather is completely clear but My Tata sky box is not receiving signal ..

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Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, we can understand your unpleasant experience. Kindly share us your RMN/Subscriber ID so that we can assist you further.

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Address: Mumbai City, Maharashtra, 400027

My set-top box was working fine till yesterday. Suddenly I am getting ERROR 02. Digicard may not be inserted properly. This issue is just there and even after restarting the set-top box, cleaning the card and reinserting the card with the arrow on top did not resolve the issue. This is the first time I am getting this. Please help as its really annoying...

+1 photos

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12 Comments

Address: Pune, Maharashtra, 411062

Tata sky account no. [protected]

I requested for remote replacement on 20th december 2018.

Delivery boy delivered the remote on same day, and 200rs deducted from my account on same day.

On 21st december i got message telling my account has been deducted for technician visit. (Which i never requested for)

I contacted their online chat service and helpline numbers but i got horrible reply from them they are saying "you requested for remote replacement as well as technician visit"

Interestingly, i don't have any problem with my tata sky hd connection so why i will ask for technician visit??

Tata sky account no. [protected]

Feb 5, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Tata Sky Customer Care's response Hi, this is not the experience we aim for and we will contact you soon.

Verified Support

Jan 05, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

View replies

A

Ashish Devgan

from Gurgaon, Haryana

Dec 27, 2018

Please check. The previous agent name ashu singh have disconnected my call. He was not mentally stable. I have made 3 calls within an hour. Where only 1agent was helpful and other disconnected my cal... Iam going to put this guy on a very highlighted mode. #ashusingh#tatsky#agent#rude#towardscall

Reply

Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, that's not how it should have been. Kindly share us your RMN/Subs ID so that we can assist you better.

Ashish Devgan's reply, Apr 18, 2019

1077854673

S

Sibbeee

from Chennai, Tamil Nadu

Dec 27, 2018

My name is Salma, from past 2 months my set top box is not working, due to some issues i have changed my address. Help me changing my house address as soon as possible.

Acc id: [protected]

Old address: Krishnappa Layout
New address: No.16 6th cross, Saw mill road, Sarai Palya, Thanisandra main road, Bengaluru-560077.

Reply

Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

B

Bhabhor Ramsing

from Abu Road, Rajasthan

Dec 27, 2018

Hii my name is bhabhor ramsing bhai moti bhai. I have to change my name in place of virat bhai shah.

Reply

Tata Sky Customer Care's response, Dec 29, 2018

Verified Support

Hi, that's not how it should have been. Kindly share us your RMN/Subs ID so that we can assist you better.

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Address: Chennai, Tamil Nadu, 600028

You are collecting recharge for a month, but do not give me full value. Every month I am denied one day’s service. I lose 3% every month! For October the due date was 27th; For November, it was 26th’ and for December, Tatasky has made it 25th. Stop this practice.. In future, the due date for me for monthly recharge must be the 25th day only.

Dec 25, 2018

Updated by anradhakrishnan No need to update. My complaint is neither too short or too long. It has exactly 350 characters. Better act on it and resolve it.

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Dear sir,
Animax is the most watched channel by teens. Animax is very popular among teens and far better than any other cartoon channel.
Most o[censored]s watch animax than other kids channel. Please remove sony yay channel or make it as another channel and add animax channel to tatasky.
Everyone i know are fond of animax shows.
Please bring it back to tatasky

Jan 27, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Tata Sky Customer Care's response Hi, adding new channels is on our “to do” list! We will keep you updated about any new additions! Stay tuned.

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G

gdaghale

from Pathardi, Maharashtra

Dec 27, 2018

I also registerd on tatasky app. And I got the vouchers. But now I am not seeing these in my account.
Please help me out.
My conndction no is [protected]

animax retrieval in india - Comment #3307950 - Image #0

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Tata Sky Customer Care's response, Dec 30, 2018

Verified Support

Hi, we are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

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Address: Visakhapatnam, Andhra Pradesh, 530026

Website: Tata sky

I have seen the biennial dhamaka pack @rs.4400/- in tata sky website and i also contacted the customer care about the biennial dhamaka pack and recharged the same. After recharged the amount, again i have contacted the customer care to activate it for biennial but he said that it is in auto renewal, it will renwed automatically after 24th december, 18 but this pack is activated for annual. So, again i have contacted the customer care and explained the same to resolve it. But now they are saying that they doesn't have such type of packs then why they have mentioned on the tata sky website and even also on app. Customer care also told the same about biennial dhamaka pack.

So, please resolve it as early as possible and activate my account for biennial dhamaka pack.

+3 photos

Jan 29, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Tata Sky Customer Care's response Hi, we hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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K

kaniket

from Gurgaon, Haryana

Dec 27, 2018

Sir my VC id is;-[protected] Txn id is:[protected]
by mistake i have done a recharge of RS:-1005 at the place of Rs:-100
so kindly resolve my problem..

tata sky dhamaka pack biennial activation - Comment #3307850 - Image #0

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Tata Sky Customer Care's response, Dec 30, 2018

Verified Support

Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

R

Rohit Dake

from Pune, Maharashtra

Dec 27, 2018

Sub ID [protected]
First, I didn't recharge my connection since I was not home for last 1.5 months. Today after doing my regular recharge I get an error "this is the wrong card for this set top box (pairing error)
After calling customer care you suggest technician visit for a charge of INR 100 at no fault of mine.
Kindly fix the connection

Reply

Tata Sky Customer Care's response, Dec 30, 2018

Verified Support

Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

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Address: 122002

Hi,
I am planning to renew my monthly connection with tata sky and called them to understand how they are complying with the new trai regulation which benefits the customers.
The response is - there is no change in the package changes as of now and they do not know when the new package details will be available.

I am not sure why they are advertising for a week to call them to understand the benefits of new trai regulation. I am very sure they have no intent to benefit the customers and making the customers to renew the old packages.

Thanks,
Gourav
[protected]

Tata Sky customer support has been notified about the posted complaint.

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A

Amish Mallik

from Mysore, Karnataka

Dec 27, 2018

This is the wrong card for this set top box pairing error.
NDS No:[protected]
Digicard ID[protected]

package details after trai regulation - Comment #3307851 - Image #0

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Address: Nashik, Maharashtra, 422008

Dish tv and reliance dth like dish services provide hd channel over 1080p format which is true hd but you tata sky provide it on 1080i resolutiion (Interlaced scanning). It consume less bandwidth, but i don't care about that
I bought your service because some told me you have best plan and picture quality but when i check your resolution that you provided i seen only 720p and 1080i and where 1080p was missed.

Feb 6, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Jan 05, 2019

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

Jan 05, 2019

Updated by Saurabbh Dish tv and reliance dth like dish services provide hd channel over 1080p format which is true hd but you tata sky provide it on 1080i resolutiion (Interlaced scanning). It consume less bandwidth, but i don't care about that
I bought your service because some told me you have best plan and picture quality but when i check your resolution that you provided i seen only 720p and 1080i and where 1080p was missed.

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