Tata Sky Complaints & Reviews

We recharged Rs.12, 200/- for the Sports Dhammal Package without HD Channel (for one base T.V. and three Subsidiaries T.Vs.) on dated 29/04/2017 as per mobile contact with your staff (on your Helpline no. [protected]). But today our account bal. show Rs.4/- (dt.07/05/2017) on our T.V.

So, Please comply our a/c urgently .

On 6th May I requested tata sky to discontinue some never viewed channels as well as remove /discontinue second tv set/set top box from operation, as my family became very small with myself and my wife at home as my children shifted abroad.At about 7.30 evening yesterday, I got a phone call from tata sky for probable reasons and are there any complaints for which I said a brand Of Tata there can not be any complaints.I was told that things will done from their office directly and tv will be off for 15-20 mins.After about 20 mins, tv in a very dim light flashed a msg 'as channel 1208 on which it was on requires additional Rs 7 Per month asking my sms permission.It was abundantly made clear whatever channels existing are not to be disturbed and payments made accordingly.But to our surprise many channels like regional Marathi kannada and English news channels were missing. Sms was given to start 1208 which was put on immediately. Unfortunately already dim Tv went off and only audio was available..All my efforts to establish contacts were in vain listening only to the taped masges..From my mobile their toll free numbers are not available and I always get msges 'pl check the numbers..And wasted several Rs for land landlines and taped msges. Today morning I sent a mail about the happenings.Their representative called me and on expected lines replied 'apka tv me kharabi hoga'.But kind enough to depute a technician.
with lots pre condition you have to pay this and that so on and so fore.Just about an hour back their technician came and to our surprise declared tv as default..I told him to check this set top box with other tv of bed room, this tv for last one week was not functioning as its set top box was directive. And during his last visit we did not insist on its repairs as it would have costed Rs 300 and any how i wanted to discontinue. Today when he checked the set top box with this tv and to his utter surprise this tv was also damaged. Oh.what a shear coincidence .!! My strong feeling since both are getting signals from same dish above..During their adjustments yesterday these might have been damaged come whatever they say. this can not be a co incidence..Any how I will get these sets repaired ..Can tata sky throw some light on this as it is in public domain.Mean while what will happen to my balance Rs 291..These are some questions that tata sky has to answer..With TATA brand, it is still not my intention to discontinue services.But they have to provide their views..Mean while i am writing this, I am continuously getting miscalls on my cell numbers from[protected] at 16.14, 17.52, 18.09, 18.24..Only once contact established, when i was trying to say, line was disconnected.!!! was it being recorded..whey 4 times he tried to call me without answering when i say hello . i do not know what are these..Let tata sky provide their views..and train their subordinates..Do the business honestly as the country is learning what is honestly..That is it..

TATA SKy is issuing fake coupons on recharging of account from its website. I got cheated with fake Big Basket coupons.
I have got more than 50 coupons but not even 1 is working.
I have sent the screen shot of the coupons and have forwaded the complaint to their help desk but of no use.
They r saying it's valid with the first order from big basket but how can u use 50 coupons with the first order. Leave the next orders these coupons are not even working with the first order. It's a serious issue.
Plz take the stringent action possible
Thanks

Not able to view channels feeling frustrated it's showing weather clody in hot day time... Bad customer care representative sitting only using robatic language...😀...

Sir, I wrongly got Recharge of ₹500 by mistake of Tatasky DTH of order no.[protected] on May 06, 2017 at 10.52pm. This Tatasky DTH is not in use since last more than 2 years. The DTH Tatasky had Sub ID [protected] Registered in my name on my cell no.[protected]. So it was done by mistake. You are requested to kindly cancel this Recharge and refund ₹500 in my Paytm Wallet which is registered with my cell no.[protected].Thanks in advance.

I am on family dhamaka pack of Rs.285/- per month and due date of recharge is 14 the May. But it is arbitrarily changed to pack of Rs.344/- per month which does not have my consent.If it is not reversed immediately, I will cancel my membership and also go to consumer court

2 days back I requested for shifting of dish to my new house, they have taken the request and i got a call from the technician, he asked me to call back when im free. When im calling him, he is not responding to my call not he is not call back also.

Technician number : [protected]
Customer care number: [protected]

I am not getting proper signal.
Even two to three times I found that signal is completely out.
I have tried to convince your mechanic to install the disk in my balcony in place of common roof. He has refused to install it is my balcony.
Some time he is charging two hundred and some time one hundred for service.
Ten to twelve Tata sky sets are working in my flat, but only I am facing problem.
Can I stop your Tata sky sets and think for other service providers?

Since morning today I am not receiving signal . Even till time I have not herd news.
Kindly give valuable support to me.
Waiting for your reply
SHASHI
Tata sky ID [protected]

Hello team,
i am not able to use the service and your agent had provider wrong information and i don't want to use your service and want refund.

Thank & Regards
Rakesh Panth
[protected]

My id is [protected]. My account is in indian bank.. Account no :[protected]. Amount 164 rs is debited.. But recharge not.. Get.. My reference number.[protected]. Plzz send me amount return to my bank account as soon as possible.

My set top box got damaged and was replaced by tatasky on[protected] and it again had some issue and went into standby mode. I lodged a complaint with service desk. Service engineer came and replaced the set top box again. For the replacement i am being charged with 600 inr in a almost a months time. I believe tata sky rectifies the boxes for reuse and offers the faulty ones which in turn need to be replaced again.

Dear sir,
i am malish das, id-[protected], rmn-[protected].Alt-[protected],
i am recharge my a/c =333/- 03.05.2017, than automatically tatasky music annual pack active my a/c & charge 335/- & i am call from customer care & drop this pack. But my money not revert, i am compline so many times but my money is not revert.Customer care executive told me wait wait wait wait..My a/c due date today mid night, so please sir revert my money.

Regards,
malish

My tata sky is before registered name mrs arvind kumar and i want to change my name is arun kumar and mobile no is [protected]

I tried one of my friends rmn, but i found that he has already registered it on two devices which caused me to inability of viewing live tv.
So I tried another friends rmn which is not registered on any android device, but app is saying that my device is already registered on another rmn (previous friends rmn).
How can I change it (second friends rmn)?

Hi Team - I am the reliable customer of Tata Sky from long and want to share my bad experience currently. Past 5 days, I have submitted my request for the relocation of the tata sky dish to near place which is 100 meter far from the original because of shifting.

It has been committed by your team members that, on the same day your request will be taken care. After my multiple follow-ups and request still there is no response and talking base less like you haven't lodge your request yet, we can't provide you the service request number, sorry for the delay today you got the call, Sorry we can't send the person today but tomorrow confirm, and finally latest, today between 12-2 PM you will get the call etc. but still no call and its frustrating now.

I asked them to please transfer the call to your manager or seniors or at least let me know about the escalation matrix, they straightly denied we do not have such facilities.

From past many years I am availing the Tata Sky facilities and when I required your help then get the disappointment. I am not sure what is the impact of this email or may be I can get the reply or not but I really not expected this from such a big brand. This hurt me and I'll be disappointed to say that, now I am looking for other vendors despite the fact that I want to use Tata Sky.

If feasible, please amend your services so that customer may not suffer such challenges or frustation else rise and fall are the part of every business and their service decided where their future will be.

Name: Vineet Khatri
Id: wz2bx48
Regisered no. : [protected]

Br
Vineet Khatri

Subscription ID: [protected]

still not answering my query.

why I have to pay the same amount for RECHARGE same as a new walkin customer? to renew my ULTRA pack - last year 5300/- and this year 6160/- This is the same amount you charge to a walk in customer.

you have explained everything else other than this as per your convenience.

This is a very pathetic response ever I have got from any such DTH service provider.

You have not provided me a grievance cell details at TATA Sky where I have to escalate my issue for further resolution.

This not not expected from a pride of Indian company like TATA Sky.

As I am totally dissatisfied with your responses, I want to raise my complaint on consumer forum.

The way this issue is been handled shows the professionalism of your company towards a loyal customer.

This is very unfortunate that I've to escalate this issue which Tata Sky customer care and on ground technical team couldn't handle or may be not able to handle issues.

Problem I'm facing is because of poor installation done by Tata Sky technician in Feb'17. This issue I raised to customer care[SR No- WZD9NPR, date 02-May-17]. Technician visited to rectify the problem but he didn't fix the problem and asked me to send another guy to fix or to reallocate the antena. And that other guy never shown but Tata Sky made sure to debit the fee from my account without any action on issue.

I raised same problem again to customer care and explained the whole problem to them again. They again raised the issue[SR No-WVS5XJE, Date27-Apr-17] and arranged the technician which was the same guy earlier visited and he refused to come and fix the Antena.

Could you please assist me on this, by aligning a correct technician who can address and fix the issue. Or in case no technician is able to rectify the problem please refund the changes debited from my account just for Technician visit, who arrived just to discuss the problem.

Tata Sky not resolved the complaint, they are blaming the me for their unorganized billing and response system. It is well known that Tata sky Deactivate the service immediately for non- payment and they keep the account balance zero from customer side.
As early stated I have No balance of payment to Tata sky when I requested for Sony Six by Miss call on 5th April and the following sequence of message I received from the.
1.Request will be processed keep balance
2. Request completed for Disney channel Rs25 A/C balance 114.13 due on 17/4/2017 on 5th April at 08;17;46 pm - they activated the channel Diseny which is not asked for and contacted Tata sky through online chat and explained the mistake of providing Disney and they agreed to deactivate it.
3 Again Tata Sky staff contacted me 0n 14th April and I have to explain once again the above matter to him and they told to that i ave to inform for the deactivation etc and stick to their rules.
4. Recharge due Rs 265 due on 17 th April add ... on 14 th April at 01;25;41pm
5. pack request completed A/C balance 33.49 due on 17 th April new monthly charges Rs 300/ on 14 th April at 01;25;51pm
Note - within 10 seconds the different message have no meaning.
5.Recharge of Rs60 is due to day on 30th April at 01;27;13pm
6. Pack request completed a/c balance Rs49/ due date 30 th April . new monthly charges o ...on 01/05 at 06;40;49
With the above details, it is clear that tat sky is not maintaining the proper account and sends the confused message which as no meaning. The amount Rs 120 paid on 5th April is valid till 3rd/4th April. I thing, Tata Sky should give complete account details from 5th April to till date. I feel sad about Tatas Sky is on organised billing system and improper response to customer customers. I hope the Tata sky system should be capable of correcting the mistake more meaning fully rather than following set of guidelins provided by the company.
Thanks
Complaint Status
[Apr 27, 2017] Tata Sky customer support has been notified about the posted complaint.

Date of request for installation of tatasky set up box :01/05/2017
Ubscriber id:[protected]
Requested on customer care on [protected], every time they advised that
Request has been recorded and forwarded for attending to technician within two hours but till yet non of tatasky technician has attended.
But tatasky package charges per day is being deducted regularly.

Dear tatasky team i haven't seen worst customer service by your team. My name is hiralal pata and my tatasky i'd is - [protected]. When i upgraded my set top box to hd, i had informed by your team the set top box and adapter is under warranty. Within 2 months the adapter stopped working. I called up your tatasky team to replace it, as it is under warranty. But in reply they are asking to pay 125rs. So my question is where is your warranty?
The market price for the same charger is 80rs. Thanks for showing your stupidity and false promise. Please deactivate my english channel pack and tatasky service too. I don't want to use your services now.
Thanks