Tata Sky Complaints & Reviews

Hey,

I have ordered for an new connection yesterday and received a call super urgently and came for installation and haven’t completed the installation for 5 hrs i have been waited yesterday he was told it’s done after he coming back from his office post troubleshooting. Error : new software is updating please don’t switch off the setup box. Every one minute it’s coming and not able to watch anything.

It’s really a pathetic experience and unable to reach any tata sky concern team.

It’s super urgent guys need immediate assist

The set up box is not working after charging also. I did a 50 rupees charge but still the set up box is showing the wrong card in wrong set up box

I am not using tata sky for 5 months. When i start tv it shows this is the worng card for this setup box. (Pairing error). So when is start the set up box with help of swith then it shows that your digicard is wrong. Please resolve this issue so that we entertain us.

Mds no =[protected]
Digi card id =[protected]
Subscribe id= [protected]

I had recharged the multi connection for the entire year in may 2019. I had promised by the call center representative that upon doing the recharge of rs.15k, you would be additionally get 1 month free pack.

Forget the additional one but my normal subscription which was supposed to get it over by april 30th 2020 that also discontinued by tata sky on 20th mar 2020 with any clarification. This is nothing the but the absolute harassment & unethical practices.

I do have all the audio clips which are supported my statements.

Request your support

Setup box need to be paired. Please refresh or help

Customer Id- [protected]

I am using my tata sky after couple of months and spoke to customer care as well they were clueless. I have been calling customer care since couple of times but the tata sky is clueless to resolve the issue. I have recharged my tata sky few hours back and i am unable to use it due to some error.
The issue is This is the wrong card for this set top box (pairing error)
Pls help me as earliest.

I am receiving a wrong card for this set top box( pairing error). Kindly rectify the same

Hii sir I don't recharged my tata sky for three month, then i recharged it today but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing issue )
Please resolve the issue

Sir/mam I have not recharged my set box for two months
But two days ago I had recharged the set box . now it is showing error (14) set box needs to be paired. sir I have lot of believe in your services please resolve the my issue.
Due to crona virus epidemic in country every thing is lockdown only I have entertainment source this time

Tata Sky — this is the wrong card for this set top box pairing error

This msg come after reclean smart card remove and insert

My registered mobile number is-[protected]

I have done a recharge af 550 rs
But its showing this is the wrong card for this set box pairing error
Nds no digicard id no protected
Tatasky id no [protected]
Pleas kindly help me
I am trying to call customer service

On 20th February at about 9.48am i recharged my tatasky account with 300 from tatasky app. payment was made using wallet option of freecharge. freecharge used rs. 49 in wallet and remaining 251 was paid using upi. payment was successful and amount debited but recharge page showed recharge failed. i checked in the app but benefit of recharge wasn't given. i then saw freecharge, it showed transaction successful, along with upi id. i talked with tata sky customer care and they said as recharge was failed they cannot help and register a complaint and may be amount will be refunded within 7-10 days. they were not telling with guarantee.
251 is a big amount and for a simple refund why wait for such long i[censored] know recharge has been failed and u have not given benefit but payment is received by you, you should refund immediately.
thus, i want either benefit of 300 or refund of 300.
tatasky id - [protected]

From Last few days my TV showing an error " the set up box needs to be paired " . I have also removed the card and inserted again . Restarted several times but nothing happen . Contacted customer but not response .

Hi there has been problem in the tata sky showing the information this is the wrong card for your set top box
Subscriber ID [protected]
Registered mobile number [protected]

Setup box was off for 2 months . I recharged my set box today after two months now I am getting a msg saying that this is the wrong card for this set top box (pairing error)

Hi
Not used Tata sky for 2 months. However after recharging it, the message displayed on the screen is, " this is the wrong card for this set up box. Pairing error".
Nds no.[protected]-1
Digi card ID[protected] .
Please rectify it at the earliest

Subscriber ID is [protected]

Hi there has been problem in the tata sky showing the information this is the wrong card for your set top box its has been a problem for me for a long time. Please help me with the solution as soon possible tata i have recharged of rs 1000 in my account if the problem is not solved then refund the amount to respective account.
Subscriber i'd :[protected] in name of babulal prajapat

Hi team,

I am facing above issue mentioned in the subject, though i have reinserted the card many times. Still issue is not resolved.

I took out the card and cleaned it with soft cloth and then inserted it and also restarted the tata sky het the issue persists.

Kindly address this issue as soon as possible.
And if there is anything or solution that can be done from my end to resolve it, then please let me know about it.

This is to inform you that i am getting frequent network problem in my tata sky connection.

I have made several attempts through customer care and i have not got any solution yet.

As a customer, i have every right to avail proper service as i have paid for the same.

I have also been asked to change my settop box in the month of november 19 and i have paid for the same.

Even then i am getting interrupted connection and unable to view the channels for the amount paid by me every month.

It is surprising, if a customer is not making timely recharge tatasky is disconnecting the services promptly and while customer is having problems in viewing channels after making payments the same is taken in a very casual manner which is against the consumer rights.

Hope my communication in this regard will be taken care and my connection will be revamped and services will be given again.

Please note i am unable to view channels for the past few days and i have lodged complaint against the same and i am getting a response that tatasky will again charge rs. 150. Kindly note as a consumer i have every right to avail proper service for the monthly recharge made to tatasky.

It is also to be noted my settop box is under warranty which is purchased as advised by tatasky.

Seeking your timely response.

Sub id :[protected]
I have already made the payment for the recharge
I am using tatasky recharge after a long time as i had been out of station for a long time
Every time i open up the tatasky page a message is generated
This is the wrong error card for this set top box
Please solve this complaint to the earlier as possible
So that i able to watch the recharge package