Tikona Digital Networks Complaints & Reviews

He complaint is regarding Service ID-[protected].
The device was installed in my premises on[protected] by Mr Himanshu from your team.
I had paid Rs 2300 for net at speed of 10 mbps as requested by service engineer who came for installation.
He tried a lot to connect but all was in vain, so he left after informing that the area is not feasible. But he said he would try again the next day.
On 2nd April 2017, the engineer visited our premises and tried to provide us connection. But the same was not done so he said he would refund our amount within 7 days after collecting his hardware.
Please note, that the wi-fi modem was provided by me, company-NETGEAR.
After that several requests were made by me at customer care for disconnection. Everytime, a reply was received that the same is under process/ let the engineer visit your site and try installation again. But as me and my wife, both are working we didn’t had more time to entertain Tikona team.
So, finally our request for disconnection was accepted and all the installed hardware was collected from my premises.
Sir, till date i have not received my refund amount.

Tikona ID [protected]
On Monday 8th May I got Tikona guys confirmed to install the internet for home. Tuesday 9th may they came and installed the plan without discussing, we requested to install them different plan. They came back on Wednesday 10th may and installed the plan in which we were interested. They asked me to make payment first so that internet can be made on, so I agreed to them and payment Wednesday. After making payment i called them atleast 5-6 times to get internet going but till 12th May evening, as got it in evening. I thought after getting internet my struggle will over, but most of the time internet is not working and when its working speed is around 2mbps against 10 mbps for what I am paying to them. I called and raised 3 complaints in 4 days till 16th may. I don’t want this kind of internet any more. I want my money back. I just want my refund back.

My Tikona id is[protected].
My billing cycle was 7th of every month.
From 8th March 2017 there was hardly any connection, it used to connect sometimes in afternoon or late night during odd hours and the smart phones or smart TV used to get automatic updated thus consuming some data.
I had written several mails and called more than 50 times but there was no response and finally one day an engineer came and after inspection he said there is some issue with access from the company side and he is not sure when it will be resolved so i told to customer care to close my account.
After that i started receiving calls from vulgar persons using filthy language and a person came to my home also demanding rent for the full month i.e. Rs. 750 + taxes. i said that this charge is for the whole month for 75 GB data but unknowingly hardly i have used and the customer care officer said also that around 22 GB has been used and he agreed that issue is from there end but i will have to pay for the whole month.
I am ready to pay proportionately for the data which has been used unknowingly but why should i pay for the service which i am not getting.
Still every 2nd or 3rd day i am getting calls using vulgar language.
Please note that i am a member of Human Rights and Crime Control Organisation, i would once again request to settle the issue in a genuine manner and collect whatever dues is there as per data used but if you continue calling me using vulgar language than i will take my necessary action.

Dear Sir,
My name is Anmol Rathor and I am from Delhi.
from last 9 months I am using tikona broadband service and due to some personal reasons, I am permanently migrating to somewhere else, Due to this reason on[protected] I have requested to tikona customer care for disconnection my service and they confirm me that it will disconnect and no further bill will charge from you.
But on[protected] when I log in to my tikona portal to check status https://selfcare.tikona.in/ it shows pending amount is 632-INR while I am not using their service since[protected]. when I call them they keep telling me to transfer this connection to someone else i.e. friends\neighbours this is soo much frustrating.
My tikona ID-[protected], Service Disconnection Req. ID - 1_[protected]Please help me out.
Regards,
Anmol Rathor,

My Tikona UserID no. [protected]. I am unsatisfied customer of Tikona service, they are just fooling us since frm the connection. connection was always disable whenever we need to wrk. Everytime we hv to contact them for diagnose n then they were connect it, Next day same situation. i was jst fade up with them. so I thought to Disconnect the service n i informed them, but they are not responding me and my wife. we are requesting them for disconnection but they were forced us for keeping the service. So last i was told them tat we are shifting smwhere but still they were forcing for transfer the connection, even i told them tat i m unsatisfied with them. so i send them email for disconnection but they were not respond me. i was mail them in Dec 16 n was mentioned there tat disconnect the service otherwise i will not pay the bill. even after that they were forced to keep the connection. so when they called for payment of billing i was asked them for full and final dues with disconnection so whatever they told us we had paid it. but after that they were not came to disconnect the service. i was asked them so they said they are working on process. One Day they send us one Bill of Rs.917 in end of Feb 17. which i was told them to i will not pay bcoz i already paid the full and final amt and removed the connection wire. till today the wire is outside the our home. n still they are calling me and my wife and harrasing us and talking stupidly with my wife. i will not suggest anyone for the Tikona service. yesterday one advocate called us for forcing us to pay the dues and doing some false statement

I have disconnected my account nearly a year ago, but still, I receive a bill stating I need to pay the bill with an extra fine. I am getting some calls from a lawyer in Delhi threatening me to pay the fine else I should come to high court and handle the case. this is really too bad to handle customers.

I have even emailed to tikona customer care but no response from them. When I try to make a customer care call they disconnect after hearing my query.

I got a call from tikona lawyer today named vijendra sharma calling from 2 different phone nos. [protected] [protected]. My internet connection was disconnected on jan 26 2017 after repitative request to do so since dec 2016. And after that included unnecessary cost of 650/- which i said i won't pay since i told you to disconnect for the previous month and up till now they are adding late fees and now telling me to pay approx. 1400/- else will have to go to delhi high court and will be liable for the consequences and threatening me that i won't be able take governor jobs and won't be able to take passport etc. When i search on line this is a big scam from tikona they continue to do this to customer for paying the additional money. Its a mental harassment. I search on-line and i am among 1000 of customer who are facing this same issue from tikona without any option to complaint against them in any govt organization. Id - [protected] plz help

Id-[protected]
City-Pune
My bill cycle starts from15th of every month. After trying to connect you from your "helpline" number i finally managed to connect to you on 14th after several failed attempt. My request was raised but not resolved ever. After that i sent exactly 9 mails and every time i got an auto generated mail and a call telling that it will be resolved.
Now the situation is even though i told them to disconnect my connection and close it, they didn't do it and now i have to pay for this as my bill is constantly generated every time.THIS IS CHEATING AND ILLEGITIMATE.
Now I'am getting frustrating call and messages to pay my bills and getting calls from tikona people to pay bill or face legal action.
P.S my connection is till not closed and I'am FRUSTRATED

Hi,

Subject: user id - [protected] not provided us noc after closure of connection and making threatening calls to us

.

I jasneet kaur, last year i bought a connection from your tikona company. I have discovered lots faults in your connection and router. Even every time my wi-fi got disconnected for many hours. Multiple times i complaints in your customer care department but nothing gone a happened. Even your technician never visited us for connection checking, so i switched to another connection which is i am using and experienced that it is much better than yours company connection.

I called your customer care side for disconnection and even your technician came to us and took all the router and antenna provided from your company. Now i am receiving threatening from your company to pay for outstanding amount. Where in my concern i already cleared all my dues before disconnection. Even after disconnection i had not received any email from your side for pending amount to be paid. Now i very concerned and wanted to know that how amount was pending that time when i called your customer care for disconnection. I will only pay that amount that was pending on the day of disconnection.

Kindly provide me details of that amount and last bill that generated by your company which was not sent to me yet. And kindly stop calling me to threat. Or i should complain to the police for the same.

I look forward to hearing from you

Yours faithfully,

Jasneet kaur

[protected]

[protected]

My customer id [protected]

here is my complaint number 1-[protected]

I am have a tikons connection with 10mbps plans but i am getting averga 4-5mbps speed and 1-2 mbps in evening and nights from two months. Registered many complaints. Their service engineer comes and does some hit and trial and wastes couple of hours and at the end no solution.

Today their service engineer visited premises.. net was down from last 3 days..

now net started working now but I am getting 5mbps speed and my plan is 10mbps.

When he failed in fixing my speed he suggested me to downgrade my plan to 5mbps and hinted me that Tikona is not able to provide me more than that.

If we ask them questions about speed issues and solution they start question us about the usag like "yahan kya kaam hota hai sir wo batao" as if I am doing some illegal activities.

Kindly look into this matter asap otherwise I will go to consumer court

PFA screenshot attached of my speed test, their support engineer has just left you can check date and time on the bottom right.

The above mentioned issue (login and very slow internet speed) has been persisting since 26th January 2017. My plan is 750Rs, 75GB plan, 10Mbps speed (Client ID:[protected]). But since the date, the speed have considerably reduced below 2Mbps, while I pay for 10Mbps.

I constantly tried registering numerous complaints at their customer care number, but their representatives couldn't resolve the issue.

The onsite evaluation engineer was arranged (after forcing them for one) and he said that there is an issue with their backend, but even after this the issue was not resolved.

I even applied to the appellate authority and after about 25 days I received a mail stating that the issue was resolved but it was resolved temporarily and again the same issue continued after a month.

I have paid bills before due date and still Tikona has failed to provide quality service.

Now after trying numerous times to amicably resolve the issue, I have approach this forums to get my issues resolved. Even after this, if the issue is not resolved, I will be forced to escalate it to the district consumer forums. I request you to not take the issue lightly.

Please find the attachments related to appellate mails and bill payment dates.

Please find the photos attached, if you need any proof of the above written issues.

Dear Team,

My ID is [protected] and I had paid all the due amount in December 2016.
I have even called customer care by my own 3 times to come and take all there equipments, but no one came
Now today out of bloom after 4.5 months an advocate calls me and threaten me by saying that if I didn't paid the outstanding amount within 30 min he will sue me in Delhi court.
I called to customer care and they told me that due to system problem they are not able to give me a clear comment on my outstanding amount.
This is completely unprofessional and I clearly don't understand why Tikona would do something like this to me.
The "Lawyer" keeps on calling and telling me that if I didn't paid the amount by today he will file a notice and Tikona customer care people say that I don't need to worry and they will notify me by tomorrow as there system are not working fine today.

I am literally confused and also I have lost my faith in this company.If you guys have little bit courtesy and professionalism then resolve this issue ASAP.

The advocate name and contact no are Vijay Kumar - [protected].

Regards,
Soniya Birla

Dear,

On 12 th and 15 th May 2017 I have received threating mobile call from [protected] & [protected] from government lawyer and cop (Delhi) that tikona has filed case against me for 1575 payment default. Why I am receiving such calls although my tikona connection is closed and it was served for 2 months only and my payment was made as before connection established. Now My connection is not exist and they ask me to pay 1575 bill on tikona website and provide that transaction ID within 15 min to them through SMS so that they can close this case .Kindly help me for this urgent issue as I am law abiding citizen of India.

Please note that on such urgent & serious issue I tried to take help from customer care [protected]@tikona.in,[protected] .But no reply received. Customer care system keeps me waiting and expected response time would be 72 hrs. or 48 hrs. to get receive call from billing department. On such urgent issue they should reply early. Very poor service...

MY Tikona User ID [protected]

I hope I will get positive response from here at least..

Amol Patil
[protected]

I have been subscribed to tikona since more than a year now. It worked fine for 3 months. Later started giving problems like frequent disconnections, speed slowdowns. When complained, they give only one reason that there is a tower problem. The service works fine when the bill is nearing due. When bill paid, the services again go down. They are making money by adopting unfair trade practices. I am paying them for this botched up service. I am being mentally tortured, please help consumer forum. Please help. This is going out of my hands and hence seeking your help. They have monopoly in my area and hence I have to use only their network.

Definition of 1GB is 1024 MB. Tikona is Selling 1GB equal to 1000 MB. Trying to fool customer. They promised me 30GB which is 30, 720 MB and now they are saying 30, 000MB. It is mentioned in Terms and Condition in Tikona website which is as per the actual data as per science.
Hope action will be taken against for they don't feel Indian consumer do act against wrong rather always saying "Its Ok".

Facing the same issue. Even after getting a confirmation from Tikona that the services have been stopped and there is no amount pending, we are still getting bills. And today we got a call saying that we have unpaid dues and they will file a civil lawsuit in Delhi court, if we don't pay them immediately.

Attaching confirmation mail from Tikona regarding no dues pending and a screenshot of CPE Removal letter which clearly states that the services have been disconnected. There was some Patch Card missing, which the Tikona person stated that could be adjusted from the security deposit, which we haven't taken back.

Dear sir,
We have mailed tikona on 31st dec 2016 regarding the discounting of services. As the services offer was not upto the mark and no customer executive came after putting remainder mail, after 3 months their executive came to took the internet support things.
For 3 months they were sending bill and calling for to take legal action against us. For their pathetic services i have suffer a lot of mental tension, even having the tikona services i always used to go cyber cafe for internet use. We required all the cyber cafe payment then an only we will pay the dues if we find it worthy.

Dear sir/Mam,
I want to terminate my internet connection with User ID- [protected]..!
I also request for same n my request Id is 1-[protected]..!
But still I didn't receive any confirmation about that..!
A also remove all cable connection n modem from my home..!!
From now onward I m not responsible for any future uses payment ...!!
So kindly request you to Terminated my connection as soon as possible...!!br...

Tikona — mental harassment and threatening calls

8 reviews
Ra rajattaxali on aug 5, 2014
Submit a complaint
Hello! All, i would like to highlight this issue prevalent with this company (Tikona digital networks pvt. Ltd.). I have been getting threatening calls from [protected]. This woman tells me that she is from narendra kalra's office who apparently is an advocate at the delhi tis hazari court and told me that i have 30 mins or else a court case will be filed against me and my cibil score will be hampered with. I told her that this is a 4 year old thing and i have been requesting the sales guys whom i had taken the connection from to disconnect the connection. But this never happened. I told the woman (Narendra kalra's office) that why hasnt tikona called me and only now after 4 years you are calling me? There was no answer and instead started telling me that tikona will not make contact with you and you also cannot make contact with them!? But after a lot of convincing she (Narendra kalra's office) said that i will make you speak to tikona and after being on hold for 3-5 mins some other lady by the name of rekha bhardwaj (Tikona) was put on the line, she (Tikona) is the rudest person that i have spoken to & said that the case is being filed etc (In the rudest of ways), and she (Tikona) hung up. I told the lady (Narendra kalra's office) that this is the worst thing and i will take it up in the consumer court against tikona and narendra kalra. She started threatening me by saying "you dont know who narendra kalra is and what he can do" and she hung up the phone. I had sent emails to their customer care team about the illogical bill that they generated but there was no action from there side. I had told them for plan changes but noting happened. Ultimately i had to tell the sales guy to disconnect and to my dismay it wasnt done. I would urge this forums support 1) to first blacklist such pathetic companies who charge you but do not provide the service 2) secondly if there are other members who have experienced such incidents, we can all go up against this pathetic company and seek redressal in the consumer court. My consumer id: [protected]@9154201. Thanks nimesh pratap

Hi,

I have initiated disconnection request for my tikona connection id [protected] on 16/3/17

I am getting numerous calls to keep the service,. They are literally harassing me.

After going through the complaints against tikona by other people, i am registering mine as well here.
Per trai guidelines, you are supposed to disconnect the connection within 7 days of raising the termination request.

You are not confirming the termination by mail or in call or by post. What else should we do to get your connection removed?

Tikona, terminate my connection and get that device and give me refund.

Regards,
Girish amin