| Address: Kolkata, West Bengal, 700040 |
Hello, on 03/12/2017 i've ordered for skullcandy s5lhz-j569 anti headphone with order number od[protected] items). It was coming at a discounted rate of rs 495. I've made the payment of rs 20 with flipkart gift card and the rest with my debit card. The payment was successful and everything was perfect. I was happy that i will be getting my two headphones by tomorrow (04/12/2017, which never happened). The next day (04/12/2017), when the order was supposed to be delivered, i received a text in my registered mobile number. It stated that the seller have cancelled the order and i will receive a refund by 12/12/2017. I was so surprised with that. Because i've been waiting for this and without any communication how come such a big organisation like flipkart can cancel an order, when the customer have not asked for that. I think this is a pathetic customer service and being a regular flipkart customer i really fell cheated. I don't have enough word to express my frustration. I've bought many things from flipkart and it was good that is the only reason i also ordered for the headphones.
At the end of the day once again i really feel cheated enough and you guys have to resolve this for me. I want my product at the earliest or else i will have to escalate it to consumer forum. I've contacted flipkart customer support and spoke to
Sk farhan however the response was not satisfactory. I asked him to open a complaint which he didn't do, i also asked to escalate the case to his manager and he denied to do that. Hence i'm writing the mail.
I am a customer. I will order for something which i can see on your flipkart website, and the order was of course made from your account so there is no fault from my end. If its a mistake from your end, then you have to resolve that, its not my look out. Its an unimaginable customer service that you guys are proving. The advisor whom i spoke to even didn't acknowledged the issue. Flipkart is proving appalling service. I'm really dubious about the fact that whether i will buy from flipkart any more or not.
I've also mailed to your ceo [protected]@flipkart.com though i don't know if its the correct email or not. However i would expect you would look into this matter. And i want my product anyhow at that price. Or else i will complain it to consumer forum and i will post in social media about this.
Expect to get a reply at the earliest.
Thanks,
Siddhartha chatterjee
Feb 5, 2018
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2017
Flipkart Customer Care's response We will revert on it.
Dec 16, 2017
Updated by siddhartha0303 Flipkart's customer service is horrifying . When I ask them to call-back they never call on that time or even that day. Every single time they call-back when its non convenient . Guys if you are not going to give me the product on that price I will go to consumer forum and will sue you in court .
Dec 19, 2017
Updated by siddhartha0303 Customer service of Flipkart is appalling. Today i received a call from an agent named shahbaaz or similar to that, who was extremely unprofessional . He just kept on repeating on same thing again and again, and he also raised his voice. Being a customer of Flipkart, this kind of behaviour is really non accepted. Your apology is not providing me any resolution . Its just wasting my time every single day, listening to your crap. It not being any good to me and for YOU guys I'm, wasting my valuable time. Either you guys provide me the product at that price or give a compensation of Rs500. And in the next call I would like to get a resolution. I need a call-back from a manager tomorrow before 12pm.
Dec 27, 2017
Updated by siddhartha0303 Hello,
Your calling service is the worst service that I've ever experienced among all the e-commerce websites. Whenever I ask you to call, you will never call, and will only call at YOUR preferred time, which is not being suitable for my . I can understand that you guys are so incompetent to communicate properly on call, so can you guys deal this case in email.
Verified Support
Dec 28, 2017
Flipkart Customer Care's response We would like to inform you that we tried reaching on [protected] and [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@yahoo.in, if you want us to reopen the case, kindly revert on the same mail.
Dec 28, 2017
Updated by siddhartha0303 Call me on 31st between 1pm-2pm
Jan 03, 2018
Updated by siddhartha0303 Flipkart is the worst ecommerce website in India . Guys don't buy anything from Flipkart . They will fool you. I will never buy anything from Flipkart. It been more than a month and you guys haven't been able to provide no resolution to me. I will go to consumer court and I will make yotube videos about that. I will post that in Facebook, and Twitter . Such a shame Flipkart.
